ALUNA Ben Thanh Hotel

Hotels
7.5 (610 reviews)
48-50 Nguyen An Ninh , Ho Chi Minh City , vn

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Children allowed

Facilities

Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Non-smoking throughout
Shuttle service (additional charge)
Concierge service
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Halal breakfast
Cons:
Cleanliness issues
Outdated room quality

Categories

Cleanliness
6
There were issues with cleanliness mentioned, including ants on the bed.
Service
9
Staff were consistently described as friendly and helpful, particularly Stella and Suzy.
Location
8.5
The hotel is well-located near Ben Thanh market, a favorable aspect highlighted in multiple reviews.
Room Quality
6.5
Several reviews suggested that room quality was poor, including outdated furniture and small beds.
Amenities
7.5
Some amenities were appreciated, such as halal breakfast and wrapping service; however, limited vegetarian options were noted.
Value for Money
7
Reviews indicated potential overcharging for the location, with a feeling that better value could be found.
Food and Beverage
8
Halal breakfast was well-received, although options for vegetarians were limited.
Overall Experience
7.5
Overall experience was mixed; while there were positives, issues with cleanliness and room quality detracted from it.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:53

Property Description

Convenient Location
Located in the heart of Ho Chi Minh City, ALUNA Ben Thanh Hotel offers easy access to popular attractions like Tao Dan Park and Ben Thanh Street Food Market. With the city centre just 300 metres away, guests can immerse themselves in the vibrant local culture.

Modern Amenities
Guests can enjoy a comfortable stay with amenities such as a restaurant, a 24-hour front desk, and free WiFi. The hotel's concierge service ensures that all needs are met promptly, enhancing the overall experience.

Nearby Attractions
Explore the city with ease as ALUNA Ben Thanh Hotel is close to key landmarks like Takashimaya Vietnam and Ho Chi Minh City Hall. Whether for business or leisure, the hotel's proximity to Tan Son Nhat International Airport makes travel convenient.

Experience the best of Ho Chi Minh City at ALUNA Ben Thanh Hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SGN

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for VND 300,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 610 reviews
Cleanliness: 6
Service: 9
Location: 8.5
Room Quality: 6.5
Amenities: 7.5
Value for Money: 7
Food and Beverage: 8
Overall Experience: 7.5
S
Siti Norazwina • couple • my
10
Great stay
Pros:

The location and the friendliness of the staff

Cons:

Nil

2026-05-02 • via Nuitee
M
md • couple • au
9
Great location with plenty of halal food options nearby. Ben Thanh Market is just a few steps away, which made everythin
Pros:

Location and halal foods available

Cons:

Nothing

2026-05-02 • via Nuitee
K
Kelo Anak • family_with_children • my
9
Pros:

Housekeping team

Cons:

Much have hair dryer inside room

2026-05-01 • via Nuitee
S
shazwani • couple • my
10
Pros:

good welcoming from reception,from suzy and good food

2026-04-30 • via Nuitee
T
THI THAO • family_with_children • vn
8
Bình thường
Pros:

Đồ ăn sáng rất ngon và sạch sẽ

Cons:

Nước rất yếu và chạy chậm

2026-04-26 • via Nuitee
A
Andrew • family_with_children • au
8
Average hotel
Pros:

The location

Cons:

Wasn't clean and some things were broken

2026-04-25 • via Nuitee
J
Janith • couple • au
10
We had a wonderful stay. The room was excellent – clean, comfortable, and well-equipped. The staff were fantastic, espec
Pros:

Location

Cons:

Bath tub

2026-04-25 • via Nuitee
A
Antanas • extended_group • lt
4
Labai kuklus kambarys
Pros:

Gera viešbučio vieta miesto tyrinėjimui.

Cons:

Kambarys itin kuklus, minimalūs patogumai. Užsakinėjome "ištaigingą" numerį, tačiau akivaizdu, kad viešbučio ir mūsų supratimas apie tai, ką galima vadinti ištaigingu, labai skiriasi.

2026-04-23 • via Nuitee
R
Rabi'ahtul Adawiyah • solo_traveller • my
7
Good
Pros:

Suzy and Stella are very helpful with tiptop services. Breakfast is okay.

Cons:

The hotel should improve the aircond. HCM is very hot, but the aircond is not functioning well.

2026-04-18 • via Nuitee
S
Syahril • extended_group • my
6
Great location.Superb breakfast and friendly staff.
Pros:

The location very near surrounding. Great for shopping spree.
Breakfast was good provide Halal Food for Muslim. Will repeat again with this hotel but stay other room rather than room 1204.
Very good staff .Keep it up.

Cons:

For Room 1204 need to check the aircond condition. As my stay the aircond not cold even after we complaint and the technician just clean the filter. Fridge also not cold. Need to do something. Hot at night and day.

2026-04-17 • via Nuitee
H
Huann Kien • couple • my
7
2026-04-15 • via Nuitee
M
May • solo_traveller • ph
6
okay
Pros:

Location

Cons:

the check in policy - they said it's after 2PM but very late to give us our room. The staff has no customer service at all

2026-04-14 • via Nuitee
J
JK • solo_traveller • sg
9
2026-04-13 • via Nuitee
H
Hoang Bao Kim • couple • vn
3
2026-04-13 • via Nuitee
H
HIRNTraveler • solo_traveller • us
9
2026-04-10 • via Nuitee
I
Igor • family_with_children • cz
7
2026-04-10 • via Nuitee
K
kenza • family_with_children • ma
7
Pros:

The hotel is very well located. The staff are very friendly and helpful. The buffet is well-stocked and well organized. The rooms are spacious and the beds are comfortable.

Cons:

However, what bothered me was the lack of ventilation in the windowless rooms.

2026-04-09 • via Nuitee
G
Gilbert • couple • sg
1
Beware of taxi drivers with their dirty tricks to fleece you and your money.
Pros:

The breakfast was simple dishes but not spectacular. The staff were kind but the problem was communication as they could not understand what we wanted in English

Cons:

The bathroom is in a deplorable state. The bath water leaked outside the shower area and the glass panel could not shut properly and was in danger of falling off. The WC was choked and the flush was not strong enough to clear the waste. Also in the shower there is no shelving to put the shampoo and soap bottles. I had to leave them on the shower floor and bend up and down to use them. Also not enough hooks to hang our clothes to change. The cupboard in the bedroom is rickety and smelly. Only thing I was happy about is I could receive CNA clearly and keep up with the news back home and around the world, esp the war in Iran

2026-04-07 • via Nuitee
R
Raja Farhana • family_with_children • my
9
Pros:

Great location and wonderful hospitality. The staff are very polite, and the receptionist, Susy, was especially helpful and friendly.

2026-04-06 • via Nuitee
H
Huong • solo_traveller • vn
7
Pros:

Vị trí tốt

Cons:

Kg sạch sẽ lắm

2026-04-02 • via Nuitee