Holiday Inn Express Singapore Orchard Road by IHG

Hotels
Holiday Inn Express
8.6 (2541 reviews)
20 Bideford Road , Singapore , sg

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cleanliness
Cons:
Room size
Occasional noise
Food quality inconsistency

Categories

Cleanliness
8.25
Some reviews mentioned cleanliness but with concerns regarding room size and occasional smells.
Service
8.95
Staff were frequently praised for their friendliness and assistance, particularly Ms. Wang.
Location
9.15
The hotel is in a great location, close to shopping malls and the city center.
Room Quality
7.95
Rooms are described as small and occasionally noisy, especially next to elevators.
Amenities
8.65
Standard amenities with some positive mentions of filtered water.
Value for Money
8.75
The overall value for money is considered good, especially with breakfast included.
Food and Beverage
8.35
Breakfast was noted as enjoyable but some reviews indicated that food quality was not as good as before.
Overall Experience
8.75
Most guests expressed a pleasant stay overall, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:41

Property Description

Convenient Location
Holiday Inn Express Singapore Orchard Road is nestled in the heart of the shopping district, offering easy access to popular shopping areas like Paragon and Ngee Ann City Shopping Centre. With Somerset and Orchard MRT Stations nearby, exploring the city is a breeze.

Modern Amenities
Each air-conditioned room is equipped with a 43-inch flat-screen TV, ergonomic work station, and tea/coffee maker. Guests can stay connected with free WiFi and enjoy a relaxing shower in the private bathroom with a hairdryer.

24-Hour Services
Start your day with a complimentary express breakfast and stay active at the 24-hour fitness centre. Indulge in a variety of dishes at the hotel's 24-hour restaurant, and take advantage of the business centre with computers and meeting rooms.

Book your stay at Holiday Inn Express Singapore Orchard Road for a seamless blend of comfort and convenience.

Important information:

Cribs and extra beds are available at this property. Age requirement to check in is 18 years old.

Guests must present a valid physical Identity Card or Passport for verification during check-in. Note: Other IDs such as Singpass, work permits, long-term passes, driving licenses, and membership cards are not accepted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 2541 reviews
Cleanliness: 8.25
Service: 8.95
Location: 9.15
Room Quality: 7.95
Amenities: 8.65
Value for Money: 8.75
Food and Beverage: 8.35
Overall Experience: 8.75
R
Rahman couple bd
8
Pros:

I liked the location and rooms are comfortable

2026-05-02 via Nuitee
T
Terence solo_traveller za
6
Cons:

Asking staff yo arrange a taxi to the airport and they arranged a limo. Too late for us to say no as we had to get to airport. Just felt that your staff have an arrangement with limo people. Not good. The only time I Dingapore that we felt ripped off.

2026-05-02 via Nuitee
S
Sheikh Ahmad Akmal couple sg
8
2026-04-29 via Nuitee
D
Danielle solo_traveller au
8
Pros:

Location & staff very friendly

2026-04-29 via Nuitee
A
Aurelie family_with_children nl
9
Fantastic and recommended place.
Pros:

Right in the middle of Orchard street within walking distance to 2 Mrt stations. Well situated when it comes to North to south. Very close to a lot of places to see. Staff were extremely friendly and very helpful. Breakfast was diverse every day.

Cons:

Rooms can be a bit small depending on what you have booked but since we are out all day we didn’t mind at all.

2026-04-29 via Nuitee
solo_traveller nc
7
2026-04-28 via Nuitee
A
Ana family_with_children bn
9
Super short weekend trip but Super memorable and satisfying
Pros:

Was a short but super great stay!
Location-wise is great since its located in Singapore's busy centre, so walking arounds been great as well as for taxi/grab ride. Moreover- it was affordable too.
We had pre-informed hotel we will be arriving one hour prior to the standard check-in time, and they had responded they will try to accommodate us. I didnt expect the room to be ready when we DID arrived one hour earlier. Super grateful that we had such smooth check in.
Breakfast was part of the package and its Halal! There's various menus including pastries, refreshments (cold/hot), cereals, warm meals and fruits etc. And its 10/10
Friendly staffs, and especially one of the security there. super helpful with us and super friendly!

Cons:

I think everything was great. Maybe just the fact that there's no usb-charging port in the room but its truly not a big deal.

2026-04-28 via Nuitee
M
Ma Consuelo couple ph
10
2026-04-27 via Nuitee
G
Gülistan extended_group tr
7
Güleryüzlü çalışanlar , güzel kahvaltı ve konum
Pros:

Merkeze yakın konum iyi

Cons:

yataklara sinmiş yemek kokusu vardı sanırım kurulama ile ilgili bir poblem.

2026-04-26 via Nuitee
P
Pinku couple bd
8
2026-04-26 via Nuitee
L
Leo couple my
9
Pleasant & Enjoyable.
Pros:

The staff friendliness.

Cons:

Nothing.

2026-04-25 via Nuitee
P
Pyae Soe Naing solo_traveller mm
10
2026-04-24 via Nuitee
L
Linda solo_traveller nz
10
Brilliant area to stay, very close to shopping malls and MRT.
Pros:

On arrival I encountered Jason..
Exceptional service, he went out of his way to help me…so friendly, professional and knowledgeable. (solo traveller)

Cons:

Checking out was mediocre..
I have struck this before, where, once you have checked out they don’t care…(Jason was on days off)
The security/ doorman was great, very helpful with ordering taxi and luggage..

2026-04-23 via Nuitee
E
ellyyantin Couples
10
Excellent
Pros:

Location good and strategic. I always stay here in Singapore
Kuddos to Felicia. She is very helpful and friendly.

2026-04-22 via Tripadvisor
V
Vladimir family_with_children ru
9
Pros:

В целом все понравилось. Номер комфортный, чистый. Завтрак хороший.

2026-04-21 via Nuitee
L
Lim couple my
8
2026-04-20 via Nuitee
C
chakritu2026 Business
10
Wonderful Experience – Special Thanks to Wang
Pros:

I would like to start by praising the hotel for its excellent accommodations. The room was clean, comfortable, and well-equipped with complete facilities, making my stay very convenient and enjoyable. The staff were all friendly, polite, and welcoming, creating a warm and pleasant atmosphere throughout my visit.

In particular, I would like to sincerely commend a staff member named Wang for the outstanding service provided during my stay. From the beginning to the end of my visit, Wang demonstrated exceptional attention to detail and a genuine service-minded attitude. He was able to accurately remember my preferences and needs, making my stay feel truly personalized and comfortable. His thoughtful and attentive service left a lasting impression and is one of the key reasons I would choose to return to this hotel again.

2026-04-18 via Tripadvisor
T
tobyf967 Couples
10
From Early Arrival to Easy Exploring: A Perfect Orchard Road Stay
Pros:

Our stay at the Holiday Inn Orchard Road Singapore was an excellent experience from start to finish, marked by thoughtful service and a prime location.

We arrived on an early morning flight at 7am, fully expecting a long wait before the standard 3pm check-in time. However, we were pleasantly surprised when the hotel had our room ready before noon. After a long journey, this was a genuinely appreciated gesture and set the tone for the rest of our stay.

The room itself was lovely—spacious, comfortable, and well-appointed, offering everything needed for a relaxing stay. It struck a great balance between practicality and comfort, making it easy to unwind after busy days exploring the city.

Location is a major highlight of this hotel. Situated right on Orchard Road, it’s ideal for shopping enthusiasts, with countless malls and retail options just steps away. Beyond that, getting around Singapore was effortless. There’s a bus stop directly outside the hotel, providing convenient access to the city centre and other attractions. For those using sightseeing services, the hop-on hop-off bus stop (Stop 14) is also right outside, making it incredibly easy to explore without hassle.

The most memorable part of our stay, however, was the exceptional service we received on our final day. We had an early pickup scheduled at 4:30am—well before breakfast service began. One of the staff members, Wang, went above and beyond by arranging grab-and-go breakfast bags for us. These were thoughtfully prepared with pastries and fresh fruit, ensuring we didn’t leave hungry. It was a small but meaningful touch that truly reflected the hotel’s commitment to guest care.

Overall, this was a fantastic stay, combining comfort, convenience, and standout service. We would highly recommend it to anyone visiting Singapore, especially those looking for a central base with excellent transport links and attentive staff.

2026-04-17 via Tripadvisor
L
levvinw Business
10
One of the best in Orchard Road!
Pros:

The hotel location is probably one of the best. I've been staying here everytime I come to SG, it's right in Orchard Road and everything is so convenient. For business traveler it's easy to get to offices and for leisure it's just perfect, as well as for medical.

Ms Wang, the hostess lady of the breakfast restaurant, always brighten up my day with her warmth welcoming gesture and smile. If you read this, you will notice right away who I meant if you do stay there.

Will always come back and stay here!

2026-04-17 via Tripadvisor
S
siennyd2026 Family
10
My go-to hotel
Pros:

strategy location near to mall, rooms so comfy, the ambience is good, got breakfast, best service!

2026-04-16 via Tripadvisor