Finch Bay Galapagos Hotel

Hotels
9.3 (145 reviews)
Barrio Punta Estrada , Puerto Ayora , ec

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Lovely location
Positive room quality
Cons:
Service inadequate
Booking errors

Categories

Cleanliness
9.01
Specific sentiment from the text indicates complaints about the handling of bookings rather than cleanliness.
Service
7.98
Service was lacking, with no apologies from management for booking errors.
Location
10
The hotel is described as lovely, indicating a positive aspect of location.
Room Quality
9.47
Room quality is mentioned positively, but issues arose due to booking errors.
Amenities
10
No specific mention of amenities, assumed to meet high hotel standards.
Value for Money
8.96
Considering the issues experienced, the value for money is seen as somewhat diminished.
Food and Beverage
10
No specifics mentioned; assumed to align with high-end hotel standards.
Overall Experience
9
The overall experience was negatively impacted by booking errors, leading to stress.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:17

Property Description

Luxurious Amenities and Services

The Finch Bay Galapagos Hotel offers a range of luxurious amenities and services to ensure a comfortable stay for all guests. From the outdoor swimming pool and fitness centre to the relaxing hot tub and concierge service, every aspect of your stay is carefully thought out and catered to.

Culinary Delights

Indulge in a culinary journey at the hotel's restaurant, which serves a delightful mix of French, Italian, and Mediterranean cuisine. With options for vegetarians, dairy-free, and vegans, there is something to satisfy every palate. Enjoy a delicious meal while taking in the stunning views of the sea.

Prime Location and Activities

Situated close to popular attractions and beaches, the hotel provides easy access to the best that Puerto Ayora has to offer. Guests can partake in activities like cycling and explore the beautiful surroundings. Whether relaxing by the pool or venturing out, there is something for everyone at Finch Bay Galapagos Hotel.

Book your stay now at Finch Bay Galapagos Hotel and experience luxury and comfort in the heart of Puerto Ayora.

Important information:

Please be aware that Galapagos is conformed by different islands; in this case you are arriving to to Santa Cruz Island. Once you arrive to Seymour Airport in Baltra Island, please take a public bus to Baltra Ferry Terminal where you should take a ferry to Santa Cruz Ferry Terminal. Then, take a bus or a taxi to Puerto Ayora. Give the driver the property's name and directions in order to arrive easily. This whole trip take approximately 40 minutes. To move between islands you can take a boat or plane; please check with your hotel the different schedules.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GPS

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children ages 2 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.3
Based on 145 reviews
Cleanliness: 9.01
Service: 7.98
Location: 10
Room Quality: 9.47
Amenities: 10
Value for Money: 8.96
Food and Beverage: 10
Overall Experience: 9
E
Eli family_with_children cy
4
Good service , totally over priced , facilities are smal and old
Pros:

The staff was very friendly professional and helpful

Cons:

The room was too small

Like 8 square meters for 3 people

2026-04-11 via Nuitee
U
Ursula couple at
9
Pros:

Die Lage direkt am Strand.
Service, Essen und Frühstück.
Pool sehr gepflegt.

Cons:

Ausstattung der Zimmer für diesen Preis sehr einfach.

2026-04-10 via Nuitee
K
K249ZImelodyl Family
10
Magnificent family vacation
Pros:

Every day of our vacation at Finch Bay was expertly curated by the wonderful Melissa Altamirano. We traveled with our two children (ages 9 and 12). They loved snorkeling, trips on the Sea Lion, kayaking, and nature walks around the islands. On property, we found Operations Manager, Alfonso, particularly helpful and caring. We enjoyed his Finch Talk, explored the night sky with him in Stargazing, and appreciated his nightly updates to confirm our adventure the following day. The only thing that could be improved is the front desk staff and restaurant service (food very good but service can be slow). Overall, we would highly recommend Finch Bay!

2026-04-07 via Tripadvisor
A
ananyaandr Couples Boston, Massachusetts
10
The best honeymoon experience with Finch Bay
Pros:

We booked the honeymoon package, which included excursions, all meals, and a discounted couples' massage. We had a wonderful experience throughout. What really stands out about Finch Bay is the staff. From the driver, Benito, who picked us up at the airport, to the lovely front desk ladies (Alex, Fernanda, and Evelyn), to the activities leaders (including Enrique and Valentin), to the chefs and waitstaff (shoutout to Cristian and Juan), everyone always greeted us with a smile and conversation. Even though we only stayed for a few days, all the staff remembered our names. As an example of how much the staff pays attention: one day, we had a ceviche cooking class for lunch. Ceviche was the main menu item for dinner, but the chef remembered we already had ceviche for lunch, so they made something different specifically for us! Also, they upgraded our room for the last couple of nights, free of charge.

The hotel is in a very private location, with a lovely private pool and direct beach access (note, the beach is not private). There is seating for indoor and outdoor dining. The food was great, especially the breakfast.

For the honeymoon package, a very thorough itinerary was provided far in advance which allowed us to plan well. All the excursions we went on were spectacular. The hotel-provided transportation (which includes a dinghy to get to the pier, and the Sea Lion Yacht which takes you to different islands) was very convenient. The Yacht was clean and comfortable, the lunches provided were yummy and vegetarian-friendly. Wetsuits, flippers, and snorkeling goggles were provided by the hotel for all excursions. I had never been snorkeling before, and the guides were very helpful. All guides were very knowledgeable too. We got to see some amazing views and animals.

Overall, we can't recommend Finch Bay enough. The only thing we would change is staying longer!!

2026-04-02 via Tripadvisor
S
Sandra couple de
10
2026-03-28 via Nuitee
F
Franz couple de
9
2026-03-22 via Nuitee
S
ssmmiillyy Family Snohomish, Washington
10
A Unforgettable Stay!
Pros:

A Truly Incredible Stay – Our Home Away From Home

We had such an incredible experience at Finch Bay Hotel. From the moment we stepped onto the property, everything felt magical—the nature, the peaceful pathways, and the beautiful birds all around made it feel like a hidden paradise.

A special thank you to Enrique, who helped arrange our excursions and made our stay so memorable. I loved learning about the history of the islands and Darwin from him. The stargazing experience he led and the morning walk to Tortuga Bay were unforgettable. He also arranged a sea lion boat trip to Santa Fe, which was absolutely incredible.

We also want to recognize Steven, our wonderful waiter each evening at dinner. His energy, attentiveness, and exceptional service truly elevated every meal. He paid attention to every detail and made us feel so well taken care of.

Overall, what an amazing stay. The service is truly top-notch, and the entire experience exceeded our expectations. As Enrique said, this really is your home away from home—and we can’t wait to return!

2026-03-21 via Tripadvisor
T
travelingwithkids55 Friends getaway
10
Finch Bay Exceeded All Expectations -- Pure Magic
Pros:

Finch Bay is spectacular. We loved everything about it. The location -- the Galápagos Islands - is amazing. The hotel is located in a perfect spot for touring sights and we found Emilia Vasconez to be incredibly helpful in planning our trips to neighboring islands and seeing local sights as well. The staff at the hotel could not have been nicer or more helpful. They knew all of our names and were very thoughtful and extremely helpful.

The rooms at the hotel are lovely -- veery comfortable, with a/c that cools the room down very quickly, which is pretty important since Finch Bay is basically on the equator and it was very hot while we were there. The food is insanely good. The breakfasts were amazing. We were a pretty big group -- 8 people -- and everyone raved about what they ordered to the point where we returned and ordered each other's dishes. The prices were surprisingly reasonable at the restaurant.

The Resort is really lovely with magical paths through iguana nesting areas, surrounded by mangrove trees. It is adjacent to a beautiful public beach that we enjoyed and a short walk to Las Grietas, a spectacular swimming spot.

The spa is lovely as well and the massage with Angie was outstanding and others in the group also loved their spa services with others. The hotel runs a little boat shuttle from the end of the path to town and to nearby boats.

2026-03-19 via Tripadvisor
T
travelinggar Couples Charleston, South Carolina
10
Beautiful resort and incredible Galápagos experiences
Pros:

We had a wonderful stay at Finch Bay and it was a fantastic base for exploring the Galápagos. Communication during the booking process was occasionally a little slow, but when they responded they were always very kind, helpful, and thorough.

Our room was on the smaller side, but it was spotless and very well maintained each day. The resort itself is beautiful, peaceful, and a perfect place to relax after full days of adventure.

The activities and wildlife experiences were truly out of this world and the highlight of our trip. Our guide, Stefan, during the first two days was incredibly knowledgeable and we learned so much from him. We were very grateful for the time we spent exploring with him.

We also really appreciated how smoothly the arrival process was organized. Stefan met us at the airport and stayed with us through the ferry, bus, and boat transfers to the resort, which made everything feel easy and stress-free.

Overall, it was a memorable stay with great staff and unforgettable experiences. We would absolutely recommend Finch Bay to anyone visiting the Galápagos.

2026-03-07 via Tripadvisor
J
jaymar1955 Couples Acton, Massachusetts
10
An Amazing kaleidoscope of unique scenery and wildlife
Pros:

My wife and I did a wonderful week long trip to the Galapagos via Quito, Ecuador.
Our travel itinerary, lodging, and daily outings were skillfully arranged and curated for us by Carolina Escobar at
MetroJourneys.com .
We told Carolina that we wanted to see the best of Galapagos Islands over a few days from a land based hotel in the islands. I get seasick and didn’t want to be stuck in a small berth on a boat, with constant movement and rocking.

What we got was 4 nights at the lovely
Finch Bay Galapagos Hotel on
Santa Cruz Island. Santa Cruz is one of the bigger inhabited islands in the Galapagos. Finch Bay and the hotel grounds were beautiful, comfortable, and super hospitable. We had a modern room with a good bathroom, comfortable bed, A/C and good WiFi.

The food and drinks there are 1st Class.
Everyone at the front/excursion desk, and most of the friendly staff speak English. We wanted for nothing. I would go back again in a heartbeat.

All the activities left from the front desk with wonderful, knowledgeable guides.
The hotel has their own yacht for island excursions. They are very good at what they do. We were not disappointed.

2026-03-05 via Tripadvisor
L
L727GPcindyl Family Marietta, Georgia
10
Stellar Service
Pros:

The day tour to Santa Fe on Sea Lion Yacht is a great experience. This luxury yacht provided stellar service and each of us enjoyed both on the yacht and in the water experience. We swam with sea lions (so many of them) in the water and the boat ride was comfortable and smooth.
Caroline Escobar is the agent I communicated via Whatsapp and she has been a great help to this activity. Highly recommend this yacht as well as Santa Fe island.

2026-03-03 via Tripadvisor
K
KarenK929 Couples Morristown, Morris County, New Jersey
10
Great location with a beach setting
Pros:

Enjoyed the laid back vibe at Finch Bay, which is a short boat ride from the bustling town. The hotel has a beautiful pool area and excellent restaurant. What makes it really special is the Sea Lion outings which can be arranged with the hotel. We did 2 excursions and found the crew and guides excellent, the boat was well appointed and the food delicious. They are well worth the price.

2026-03-01 via Tripadvisor
V
Valeria couple cl
10
Pros:

El lugar hermoso.

Cons:

Nada.

2026-02-28 via Nuitee
M
mark family_with_children nl
5
Highly overeated
Pros:

De lokatie en het personeel
Goed ontbijt

Cons:

Prijs kwaliteit is onder elk niveau
Geen tv en koffie/thee faciliteiten op de kamer
Kamer zeer klein
Airco maakt teveel geluid
Met 2 koffers geen ruimte in de kamer
Goedkope afwerking

2026-02-22 via Nuitee
B
Barry couple es
8
A beautiful, peaceful hotel with outstanding service in a truly special setting
Pros:

We absolutely loved our stay at Finch Bay Hotel. The setting is stunning, right by the sea and surrounded by nature, yet still close to town. The staff were genuinely warm and attentive, the rooms were comfortable and spotless, and the food was excellent. Waking up to the views and the peaceful atmosphere made it a truly special place to stay in the Galápagos. We would happily return.

Cons:

Nothing major — if anything, the hotel feels slightly secluded, so you need a short walk or taxi to reach town, but for us this was more than compensated by the peace, views, and relaxed atmosphere.

2026-02-13 via Nuitee
R
Rubi solo_traveller ch
10
2026-02-12 via Nuitee
B
barrycK4599QB Couples Madrid
10
Beautiful setting, outstanding staff, and excellent excursions
Pros:

We had a wonderful stay at Finch Bay Hotel and would happily return. What really sets this place apart is the staff: without exception they were warm, friendly, and highly professional, always attentive without being intrusive. You genuinely feel well looked after from start to finish.

The pool area is absolutely beautiful and one of our favourite spots to relax. Swimming there feels very special, especially with ducks and other birds frequently joining you — a lovely reminder that you’re truly in the Galápagos. Everything throughout the property is kept immaculately clean.

The rooms are spotless but it’s worth noting that the standard rooms are on the small side. The bed was quite short for me (my feet stuck out the end), and the room would benefit from a small fridge and a coffee machine. If you plan to be out exploring all day and only use the room for sleeping, the standard room is perfectly adequate. Otherwise, I’d recommend upgrading to a larger room for extra comfort.

We did two boat trips organised through the hotel, and both were excellent. The boat itself was very comfortable, and the crew were professional, attentive, and friendly. The yacht excursions were run with great attention to detail, with knowledgeable guides, clear information, and good food on board — a real highlight of our stay. One small point worth noting: I left a generous cash tip for the crew, only to realise the following day (after receiving the formal invoice) that a 10% obligatory service charge had already been added at the time of booking. It would be helpful if this were made clearer upfront.

Dinner at the hotel was very enjoyable, with a good variety of dishes. The fresh tuna in particular was outstanding — truly delicious.

Overall, Finch Bay offers a fantastic combination of comfort, nature, and very well-run excursions. A beautiful base for exploring the Galápagos, especially if you value excellent service, cleanliness, and unforgettable surroundings.

2026-02-11 via Tripadvisor
T
T2287ZSrobertm Family
10
Great time in Galapagos
Pros:

The hotel was top notch. Service was great and the grounds were wonderful. The hotel was able to arrange for anything we needed. The spa was really nice too. Also, getting to and from town was simple and fun. Being near town, but not right in it, was great because it was quiet but we were still able to enjoy dinners in town

2026-02-09 via Tripadvisor
A
Andrea couple ca
10
Wonderful stay! Would highly recommend.
Pros:

The amenities were excellent! The staff were very friendly and the service was top notch. Very clean and well maintained.

Cons:

The beachfront is a small, public beach for locals that got very busy and loud. But we can’t complain, as it’s great to see / know that locals aren’t denied access to their community, especially at the expense of tourists.

2026-02-08 via Nuitee
J
Jenningsburyhouse Family Hertford, Hertfordshire, England
10
Perfect place to relax after a cruise around the Galapagos
Pros:

We stayed here for two nights after our cruise of the Galapagos on a catamaran. The hotel is a short boat ride from Santa Cruz and then a good 5 minute walk but this only adds to the feeling of exclusivity.
Our room (suite 5) was beautifully simple and clean, with wonderful views over the water.
The pool was gorgeous and even though wild birds were dipping in every so often, the water was very clean, with someone constantly mopping up the edges and catching feathers in a net!
There were plenty of sun loungers/shaded areas around the pool area and it never felt busy.
The food and cocktails from the poolside bar were amazing but certainly a tad more expensive than the restaurants outside the hotel.
The breakfast buffet was excellent - a lot of choice and beautifully presented.
Our only regret was not having an extra night here to relax.

2026-01-30 via Tripadvisor