Garner Hotel Gonzales by IHG

Hotels
•
Garner
7 (128 reviews)
2019 Water Street , Gonzales , US
+1 830-203-5110

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Quiet property
Convenient location, close to Shiner TX
Some rooms were clean and had good AC
Pet-friendly (property allows pets)
Cons:
Breakfast minimal; coffee machines malfunctioning; food wiped out early
Unexpectedly high pet fee reported
AC problems and multiple room changes for some guests
Room smelled bad and ants reported
Maintenance issues (towel bar, shower curtain bar) and phone/signal problems
Front desk not answering phones for late arrivals

Categories

Cleanliness
5.5
Mixed to negative: some guests reported rooms that smelled bad and ants in a room, though a few mentioned a clean room; overall cleanliness concerns and public-area trash issues were raised.
Service
8.5
Generally positive: multiple reviewers called staff friendly and helpful; however there were complaints about the front desk not answering phones for late arrivals and one negative front-desk anecdote.
Location
9
Positive: several guests noted the location was convenient and close to Shiner, TX and to where they needed to be.
Room Quality
6.5
Mixed: some rooms required switching due to AC failures; final rooms had good AC for some guests, but maintenance issues (re-hanging towel bar, shower curtain bar) and occasional poor phone signal were reported.
Amenities
8
Moderate-to-good overall: property described as quiet and with standard amenities for its tier, but the complimentary breakfast service and coffee machines were repeatedly noted as lacking or malfunctioning.
Value for Money
5.5
Below average: convenience and price were positives for some, but an unexpectedly large pet charge (reported $134 vs. expected $35) and limited breakfast offerings hurt perceived value.
Food and Beverage
6
Negative to mixed: multiple complaints about minimal breakfast offerings, coffee machine issues, no milk available, and breakfast being wiped out early; overall F&B was considered lacking for this property type.
Overall Experience
7
Mixed overall: reviewers ranged from 'would not stay again' to 'will stay again'; friendliness and convenience were positives but cleanliness, room issues, breakfast, and pet-fee problems pulled down the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Modern Comforts

Experience modern comforts at Microtel Inn & Suites Gonzales TX with free WiFi and Cable TV in every room. Enjoy the convenience of a microwave and refrigerator during your stay.

Convenient Amenities

Benefit from free parking, a 24-hour reception, and laundry facilities at Gonzales Microtel Inn & Suites. Your comfort and convenience are our top priorities.

Nearby Attractions

Explore The Heights of Gonzales, Rehabilitation and Long Term Care just a short drive away. With easy access to Interstate 10, adventure awaits just miles from our doorstep.

Book your stay now at Microtel Inn & Suites Gonzales TX for a memorable and convenient experience.

Important information:

We offer free access to a full-service fitness center locally. The fitness center is 24 hours and an access key available upon request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 128 reviews
Cleanliness: 5.5
Service: 8.5
Location: 9
Room Quality: 6.5
Amenities: 8
Value for Money: 5.5
Food and Beverage: 6
Overall Experience: 7
G
Grant • couple • us
9
2026-10-30 • via Nuitee
K
Kimberly • couple • us
3
Would not stay here again, and would not recommend.
Pros:

The staff was very nice but never answered the phone when I called several times for a late arrival.

Cons:

We had to switch rooms 3 times. The first 2 the AC wasn’t working. The room we ended up in had very good AC, but smelled very bad

2026-10-07 • via Nuitee
J
Judy • couple • us
6
Over it’s a good hotel
Pros:

Clean and friendly

Cons:

First morning breakfast was wiped out at 8:30 ate out different place

2026-09-05 • via Nuitee
R
Raymond • couple • us
7
2026-08-22 • via Nuitee
S
Shannon • couple • us
1
Horrible and I nightmare we are still living.
Pros:

That they allowed pets

Cons:

They charged us a $134 pet fee . When it was only supposed to be $35. The lady Paula at the front desk probably paid for her room because she lives there.

2026-08-14 • via Nuitee
J
Jeff D • solo_traveller • us
7
Better upkeep needed
Pros:

The location

Cons:

Ants in the room, maintenance needed in the bathroom to rehang the towel bar and raise and reanchor the shower curtain bar

2026-07-08 • via Nuitee
V
Victor • solo_traveller • us
5
Okay but not great
Pros:

The staff was friendly. The room was clean. Everything was in working order.

Cons:

The free breakfast was lacking. The coffee makers one was out of order the other was malfunctioning. The staff was helpful. The food offered was minimal compared to other IHG hotels I have stayed at and the area was not clean trash cans were full. One lady got some cereal and there was no milk. Since there was no coffee service in my room having to go down to the lobby to get coffee and then it's not working was disappointing.

2026-06-19 • via Nuitee
M
maria • couple • us
7
Host was very friendly and helpful. Property quiet and clean.
Pros:

Close to where I needed to be

Cons:

Breakfast is minimal for this type property

2026-06-07 • via Nuitee
M
Mizzz Johnson • solo_traveller • us
10
Pros:

It was so quiet

Cons:

Phone signal wasn't to good for me.

2026-06-03 • via Nuitee
T
Talbert • couple • us
7
2026-05-28 • via Nuitee
T
Talbert • solo_traveller • us
7
2026-05-28 • via Nuitee
T
Talbert • solo_traveller • us
7
2026-05-28 • via Nuitee
G
Gina • couple • us
9
Nice Hotel close to Shiner TX
Pros:

Price and convenience to Shiner, Texas. We will stay there again

2026-05-28 • via Nuitee
S
Shante’ • couple • us
2
2026-05-17 • via Nuitee
J
Jasmine • couple • us
10
2026-05-16 • via Nuitee
J
Joyce • couple • us
9
2026-04-30 • via Nuitee
M
Mayolo • couple • us
9
2026-04-25 • via Nuitee
L
Lisa • family_with_children • us
6
Pros:

We came down for breakfast the first morning and there wasn’t any food in the warmer
The last morning there was the same

Cons:

Breakfast wasn’t what was expected
They didn’t bring towels or empty trash
It was a very clean and nice place just wish mornings were better

2026-04-20 • via Nuitee
M
Megan • couple • us
10
2026-04-19 • via Nuitee
C
Cynthia • solo_traveller • us
10
Pros:

Friendly and very clean

2026-04-11 • via Nuitee