U Residence Hotel, Signature Collection by BW

Hotels
9.2 (1023 reviews)
181 Wakefield Street , Wellington , nz

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfortable
Cons:
Aging rooms
Some cleanliness issues
Inconvenient check-in process

Categories

Cleanliness
8.6
Multiple mentions of cleanliness being good, but some comments indicate areas for improvement.
Service
9.57
Staff were consistently described as friendly and helpful across multiple reviews.
Location
10
Great central location with easy access to waterfront and attractions, frequently highlighted as a positive.
Room Quality
8.56
Rooms were described as clean and comfortable, but some comments noted that the rooms need updating.
Amenities
9.09
Amenities like kitchen and washing machine are appreciated, with minor complaints about the check-in process.
Value for Money
9.05
Perceived good value, though some guests felt the experience did not match the price.
Food and Beverage
9.1
No specific mentions of food and beverage, assigned standard quality for this hotel tier.
Overall Experience
9.6
Guests reported positive overall experiences with the potential for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:33

Property Description

Luxurious Downtown Location
Experience the epitome of convenience and comfort at U Residence Hotel Wellington, just steps away from Te Papa Museum. Revel in the modernity of our apartments, each equipped with a balcony, air conditioning, and laundry facilities.

Top-Notch Amenities
Indulge in our fitness centre, stay connected with free Wi-Fi access, and unwind in the living area with a Smart TV featuring Netflix. The kitchen or kitchenette with essential appliances ensures a seamless stay.

Prime Accessibility
Located near Cuba Street and Oriental Bay Beach, our hotel offers easy access to Wellington's popular attractions. With parking available on request, your stay with us is not only convenient but also stress-free.

Book now to experience the perfect blend of luxury and convenience at U Residence Hotel Wellington.

Important information:

Please note that there is a 2.5% charge when we process paymentsPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: WLG

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for NZD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs NZD 35 per day.

Location

Guest Reviews

9.2
Based on 1023 reviews
Cleanliness: 8.6
Service: 9.57
Location: 10
Room Quality: 8.56
Amenities: 9.09
Value for Money: 9.05
Food and Beverage: 9.1
Overall Experience: 9.6
M
Michael • solo_traveller • nz
3
Difficult access. Noisy and expensive.
Cons:

Process to get access was terrible. 9 emails and over 35 minutes. The room has single glazed windows and is above a busy st. Also club bass music playing until after midnight. You can hear people walking in other rooms and making coffee in the hallway. It was insanely expensive for the experience and quality of property.

2026-02-12 • via Nuitee
P
Pam Bareham • family_with_children • us
9
Pros:

Excellent location only 3 or 4 minutes walk from the Museum of New Zealand. Very good café just next door. The hotel has parking directly across the street if requested for an additional fee. The apartment was clean and fresh. Washer/dryer was very useful. Liked having a balcony. Room refreshed daily.

Cons:

Our room had a step from the kitchen area into the rest of the room. Even though there is signage warning you, I still managed to forget twice. Not injured, but jaring. Be aware.

2026-02-11 • via Nuitee
S
Sharlene • family_with_children • nz
9
Pros:

Great location, comfortable accommodation, was wonderful that we could have our dogs stay with us.

Cons:

Toilet was a bit low for us tall people

2026-02-08 • via Nuitee
A
Alexia • couple • nz
8
Perfect spot to explore from. Has all we needed to just relax and enjoy our trip.
Pros:

We loved the location! We loved the fact that someone was considerate enough to put that aircon on for our arrival as the sun was streaming in! Everything was clean and the bed was super comfy. Would have been perfect with a decaf coffee sachet :)

Cons:

We didn’t really dislike anything. We could hear the other guests leaving and moving about but no biggie. Some paint work needs a freshen up but it’s a minor niggle. Couldn’t figure out how to order brekkie though

2026-02-08 • via Nuitee
Z
Zahra • solo_traveller • sa
8
Great
Pros:

Near to a lot of the main attractions

Cons:

A little bit outdated

2026-01-31 • via Nuitee
Z
Zhilin • family_with_children • nz
8
2026-01-25 • via Nuitee
S
Sherylee • family_with_children • nz
10
Pros:

The location was excellent, a short walk to every amenity that was needed. All of the night life was just a short walk away. The supermarket etc a short walk. Bowling is across the road as well. So close to an array of different cuisines to choose from It is in the best location.
The room was clean and tidy, and there was a beautiful hand written note welcoming us.
There was a balcony off the room, which was a great place to be to watch the hustle and bustle.

2026-01-25 • via Nuitee
C
Chelsea • extended_group • au
9
We spent 4 nights in Welly, the location is superb! We walked everywhere from here! We needed a later checkout before we
2026-01-24 • via Nuitee
R
Rebecca • family_with_children • au
8
2026-01-22 • via Nuitee
F
feng • solo_traveller • nz
10
2026-01-20 • via Nuitee
J
Judy • family_with_children • nz
7
2026-01-20 • via Nuitee
C
C. Gomez • family_with_children • nz
7
We loved the location. We hated that the floor creaked everywhere.
Pros:

Location is good walking distance to the museum.

Cons:

We hated how the floor creaked EVERYWHERE. Also, in the bedroom, when someone entered the main hotel door, it was too noisy when it closed, especially when someone comes in late at night and we were already asleep.

2026-01-20 • via Nuitee
F
Feni • couple • id
10
2026-01-19 • via Nuitee
S
Sophia • solo_traveller • nz
9
Worth of the money, very comfortable.
Pros:

It was a generous size of a room, clean shower.

Cons:

Heat pump was very old and keep made a noise.

2026-01-19 • via Nuitee
J
Jacqui • family_with_children • nz
8
Great location and we got a early check in and the staff were really friendly
Pros:

Comfortable bed nice balcony and friendly staff

Cons:

Some comfortable seats would be nice
Or a couch

2026-01-19 • via Nuitee
C
Chanell • extended_group • nz
10
2026-01-19 • via Nuitee
H
Holly • solo_traveller • nz
6
Great location, aging facilities
Pros:

Location

Cons:

Several broken things~ tap, toilet seat, shower head, fence outside

Water pressure was really low for rinsing hair

2026-01-19 • via Nuitee
H
Heneli • solo_traveller • nz
10
2026-01-19 • via Nuitee
S
Sareya • extended_group • nz
10
Fantastic accommodation
Pros:

Awesome easy self check in with excellent instructions to follow.

2026-01-19 • via Nuitee
D
David • extended_group • au
5
Great location but could have been better
Pros:

Location and staff were good

Cons:

Our bed was broken and although it was fixed it broke again. This made for very uncomfortable nights. The room was a little dirty with lots of stains on curtains and cushions etc.

2026-01-19 • via Nuitee