Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
Car hire
Massage services
See all facilities

Review Highlights

Pros:
Friendly staff
Good value for money
Nice pool
Cons:
Cleanliness issues
Basic breakfast options

Categories

Cleanliness
7.55
Some reviews highlighted issues with cleanliness, including dirty sheets and unclean facilities.
Service
10
Guests appreciated the friendly and helpful staff.
Location
9.02
The hotel is a bit remote but accessible with a car.
Room Quality
8.56
Rooms are spacious but some are dated and have cleanliness issues.
Amenities
9.01
The pool and outside areas are well-maintained but some furniture is outdated.
Value for Money
10
Good value overall, with facilities justifying the price.
Food and Beverage
7.54
Breakfast options were criticized for being basic and lacking variety.
Overall Experience
9.5
Overall satisfaction is high despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:04

Property Description

Luxurious Villas with Private Terraces

Stylish Rooms with Modern Amenities
Indulge in contemporary decor, spacious accommodations, and private terraces in every air-conditioned room at Villas H2O Hotel.

Relaxation by the Poolside Palapa
Enjoy a continental breakfast by the large pool and immerse yourself in the serene ambiance of the poolside palapa at H2O.

Convenient Location near Tulum National Park
Explore the nearby beaches at Tulum National Park and the famous Mayan ruins just a short drive away. Book your stay at Villas H2O for an unforgettable experience.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.9
Based on 562 reviews
Cleanliness: 7.55
Service: 10
Location: 9.02
Room Quality: 8.56
Amenities: 9.01
Value for Money: 10
Food and Beverage: 7.54
Overall Experience: 9.5
C
Charles • family_with_children • fr
9
2026-03-14 • via Nuitee
J
James • couple • us
9
Pros:

Breakfast was great - but no juice (orange or other).

Cons:

We liked everything.

2026-03-05 • via Nuitee
M
Mélanie • family_with_children • fr
7
Correct mais sans plus.
Pros:

Grande chambre et petit-déjeuner inclus très correct.

Cons:

Eau de la piscine moyennement propre.
L'ensemble du bâtiment semble mal vieillir.
Frigo en panne.

2026-03-04 • via Nuitee
T
Tony • family_with_children • fr
9
Pros:

Le lieu est magnifique, reposant, atmosphère zen.La déco est sobre et soignée. Chambre spacieuse et lumineuse. Le petit déjeuner à l'extérieur au bord de la piscine est magique. L'emplacement est au calme mais à proximité du centre de Tulum avec ses commerces, restaurants et animations.

Cons:

RAS.

2026-03-04 • via Nuitee
S
Sophie • family_with_children • fr
9
2026-03-03 • via Nuitee
S
Sebastien • family_with_children • fr
9
Super
Pros:

Superbe hôtel situé à quelques minutes des bars et restaurants animés. Personnels très sympathiques et arrangeants. La qualité de la chambre et de la piscine est top. Possibilité de se garer devant. Je recommande pour une escapade à Tulum pueblo.

2026-02-28 • via Nuitee
M
Marie • couple • ca
8
C’est l’Hotel où l’on se sent chez-soi, tranquille, propre, agréable.
Pros:

Un bel endroit tranquille dans une ville plutôt moche. Le personnel est agréable et fait le maximum pour rendre notre séjour agréable

Cons:

J’ai tout aimé

2026-02-26 • via Nuitee
C
Cynthia • family_with_children • fr
8
Belle hôtel avec tous les équipements.
Pros:

La piscine , la chambre spacieuse.

Cons:

Loin du centre

2026-02-22 • via Nuitee
R
Romy • family_with_children • fr
8
Pros:

Ma décoration, le lieu calme.
Petit déjeuner simple mai tres bon.
Personnel tres gentil

2026-02-13 • via Nuitee
C
Cristina • solo_traveller • it
10
Pros:

Strutturata curata, camera spaziosa e pulita.

Cons:

Nulla

2026-01-31 • via Nuitee
M
Maddalena • couple • it
9
2026-01-30 • via Nuitee
R
Reinhold Köln • family_with_children • de
10
Pros:

Der Pool und die Außenanlage war sehr schön
Nettes freundliches Personal .

Cons:

Es liegt ein bisschen vom Zentrum weg. Jedoch zu Fuß nicht weiter wie 5 Minuten.

2026-01-29 • via Nuitee
D
Douglas Hideo • family_with_children • br
8
Distante da Bagunça
Pros:

Tudo ótimo desde que não tenha que falar com ninguém.

Cons:

Não tem quase nunca ninguém no hotel, nem na recepção, desde que não precise que foi o nosso caso, tudo perfeito. Mas sentimos a falta.
Tivemos problemas com Aranhas, provavelmente entrou quando fizeram a limpeza, porque enquanto estávamos no quarto mantínhamos ele sempre fechado e com as vedações extras. por dois dias encontramos depois de chegar da praia aranhas e uma delas enorme no banheiro

2026-01-29 • via Nuitee
L
Laurie • couple • fr
7
Hôtel avec un très bon potentiel, manque quelques détails pour s’améliorer
Pros:

Chambre spacieuse, beauté du lieu.

Cons:

Petit déjeuner assez bon, mais vraiment pas assez varié.
Nous avons demandé si nous pouvions avoir un petit truc à emporter pour le matin d’une excursion car nous partions très tôt, la dame a refusé de nous donner quoi que ce soit, heureusement que nous avons croisé une deuxième personne qui a accepté de nous donner des céréales et des fruits dans une petite boîte (merci à elle).

On a eu l’impression que la piscine était à moitié laissée à l’abandon, il manquait énormément d’eau dedans, il n’y avait que deux transats à disposition pas en très bon état non plus…
Peut-être que nous sommes mal tombés

Les dames qui s’occupait du petit-déjeuner n’étaient pas très agréable.

2026-01-22 • via Nuitee
W
Waldbrum • couple • pl
9
Bardzo dobre miejsce na krótki jaki i dłuższy pobyt.
Pros:

Bardzo smaczne śniadania.

Cons:

Generalnie wszystko OK.

2026-01-20 • via Nuitee
F
Federico • extended_group • it
9
Pros:

Molto bella la struttura e le aree comuni, soprattutto la piscina

2026-01-19 • via Nuitee
R
Rodrigo • family_with_children • br
7
Pros:

Visual, cama e quarto espaçoso

Cons:

Chuveiro e café da manhã

2026-01-16 • via Nuitee
D
Damien • couple • fr
9
2026-01-15 • via Nuitee
M
martina • couple • it
7
Buon soggiorno ma migliorabile
Pros:

Struttura con ottimo potenziale se fosse tenuta un po meglio, staff gentile, colazione poco varia ma buona

Cons:

Tutto molto trasandato e poco rinnovato. Poca cura al dettaglio ad esempio in piscina ci sono solo due lettini a disposizione per tutti gli ospiti e agli altri viene detto di usare solo il materassino. La posizione è comoda da raggiungere in macchina e c’è il parcheggio ma se si è a piedi è un po lontana dal centro e dalle attrazioni

2026-01-14 • via Nuitee
J
Jytte • extended_group • de
8
2026-01-12 • via Nuitee