Hotel Serra da Estrela

Hotels
9.1 (1084 reviews)
Rua Mario Ottoni Rezende, 160 , Campos do Jordão , br

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent cleanliness
Attentive service
Great location
Comfortable ambiance
Cons:
Limited air conditioning
Lack of variety in breakfast
Issues with room comfort

Categories

Cleanliness
9.35
Multiple mentions of cleanliness being impeccable.
Service
9.85
Consistently praised for excellent and attentive service.
Location
9.35
Described as excellent and very convenient.
Room Quality
8.35
Concerns about room temperature and lack of air conditioning.
Amenities
8.85
Some amenities were lacking variety as noted in breakfast options.
Value for Money
9.35
Good cost-benefit and overall satisfied reviews.
Food and Beverage
8.35
Food quality highlighted but limited variety in vegan options.
Overall Experience
9.35
Overall satisfaction expressed in various positive reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 12:54

Property Description

European Architecture and Prime Location
Hotel Serra da Estrela, with its charming European architecture, is nestled in Campos do Jordão Centre, just a stone's throw away from Geneve Shopping Boulevard.

Elegant Rooms and Cozy Amenities
Indulge in the comfort of tastefully decorated non-smoking rooms, each equipped with modern amenities like a flat-screen TV, minibar, and a private bathroom. Some rooms even offer special features like a fireplace, DVD player, and a cozy lounge area.

Luxurious Facilities for Relaxation and Recreation
Unwind and rejuvenate with the hotel's outdoor and indoor pools, sauna, and fitness center. For entertainment, enjoy the games room, kids' club, and children's playground, ensuring a delightful stay for all.

Experience a blend of luxury and convenience at Hotel Serra da Estrela - book now for an unforgettable getaway!

Important information:

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

Please note that construction work is taking place in the pool of the hotel from 02/02/2025 to 05/02/2025.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.1
Based on 1084 reviews
Cleanliness: 9.35
Service: 9.85
Location: 9.35
Room Quality: 8.35
Amenities: 8.85
Value for Money: 9.35
Food and Beverage: 8.35
Overall Experience: 9.35
C
Cleber • couple • br
10
2026-04-04 • via Nuitee
A
Andre • couple • br
7
Compensa se não fizer questão do ar-condicionado!
Pros:

Ótima localização e ótimo atendimento!
Café da manhã excelente!

Cons:

Não tem ar condicionado; por uma noite não tinha água fria (isso mesmo); saía água quente nas duas torneiras do chuveiro!

2026-04-03 • via Nuitee
J
Jussara • extended_group • br
10
Ótima
Pros:

Os quartos são bem limpos, os funcionários são bem educados, o hotel é ótimo, bem próximo ao centrinho.

Cons:

Não tem acessibilidade na área da piscina.

2026-04-01 • via Nuitee
T
Thiago • family_with_children • br
8
Best location and good facilities.
Pros:

Great location and cleanliness

Cons:

Recreation for the kids not good. Staff was not hands on with the little ones.

Algo, the rooms should be equiped with air conditioning.

2026-03-30 • via Nuitee
E
Emmanuel • family_with_children • br
8
2026-03-27 • via Nuitee
F
Flávia • family_with_children • br
10
Atendimento , café da manhã , funcionários educados e a melhor granola que já comi na vida ! Compre e leve para casa ! ,
Pros:

Acomodação maravilhosa !

Cons:

Tudo perfeito !

2026-03-27 • via Nuitee
M
Maria Cristiane • solo_traveller • br
8
2026-03-26 • via Nuitee
P
Paola • family_with_children • co
10
2026-03-26 • via Nuitee
D
De oliveira • extended_group • br
10
Perfeitamente perfeito
Pros:

A localização é excelente, os funcionários são incríveis, o café da manhã é delicioso e o quarto muito confortável.

Cons:

De ter ido embora ☺️.

2026-03-25 • via Nuitee
L
Lorena • couple • uy
10
2026-03-25 • via Nuitee
C
CARLOS ROBERTO • solo_traveller • br
9
Pros:

Sim, excelente

2026-03-24 • via Nuitee
M
Marco Aurélio • family_with_children • br
10
Pros:

De tudo no hotel!

2026-03-24 • via Nuitee
S
Samuel • couple • br
10
2026-03-23 • via Nuitee
C
Carla • couple • br
9
Pros:

Quarto.

Cons:

Barulho nos corredores. E na nossa última noite teve um homem bêbado brigando com alguém, não nos deixou dormir, ficamos com medo de sair e averiguar o que estava acontecendo. Gostamos de acreditar que os funcionários do hotel tomaram providências quanto a esse ocorrido muito constrangedor e desconfortável.

2026-03-23 • via Nuitee
A
Anthony • couple • br
10
Pros:

Atendimento e ambiente são excelentes!

Cons:

Sem pontos negativos.

2026-03-22 • via Nuitee
F
Francisco • couple • br
10
Lugar maravilhoso
Pros:

Localização, atendimento e café da manhã excepcionais. Segunda vez no Serra da Estrela e voltarei sempre que possível.

Cons:

Chá da tarde está bem aquém do que já foi antes.

2026-03-22 • via Nuitee
K
Karla • couple • br
10
Amável
Cons:

Infelizmente a qualidade do café da manhã deixou a desejar, pois foi sempre o mesmo cardápio.Fiquei hospedada em maio do ano passado e todos os dias haviam coisas diferentes, como sucos, vitaminas, bolos, pães, frutas… . Um exemplo: foram cinco dias com vitamina de spirulina…. Pq a falta de criatividade?
Eu amo o hotel, e espero sinceramente que eles variem o cardápio.

2026-03-21 • via Nuitee
D
Diego • couple • br
10
2026-03-20 • via Nuitee
B
Bruna • extended_group • br
10
2026-03-18 • via Nuitee
K
Kleber • family_with_children • br
10
A melhor opção em Campos do Jordão
Pros:

Tudo! Excelente staff, instalações, localização, acomodações, café da manhã.

2026-03-17 • via Nuitee