Hotel Serra da Estrela

Hotels
9.1 (1192 reviews)
Rua Mario Ottoni Rezende, 160 , Campos do Jordão , br

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent cleanliness
Attentive service
Great location
Comfortable ambiance
Cons:
Limited air conditioning
Lack of variety in breakfast
Issues with room comfort

Categories

Cleanliness
9.35
Multiple mentions of cleanliness being impeccable.
Service
9.85
Consistently praised for excellent and attentive service.
Location
9.35
Described as excellent and very convenient.
Room Quality
8.35
Concerns about room temperature and lack of air conditioning.
Amenities
8.85
Some amenities were lacking variety as noted in breakfast options.
Value for Money
9.35
Good cost-benefit and overall satisfied reviews.
Food and Beverage
8.35
Food quality highlighted but limited variety in vegan options.
Overall Experience
9.35
Overall satisfaction expressed in various positive reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 12:54

Property Description

European Architecture and Prime Location
Hotel Serra da Estrela, with its charming European architecture, is nestled in Campos do Jordão Centre, just a stone's throw away from Geneve Shopping Boulevard.

Elegant Rooms and Cozy Amenities
Indulge in the comfort of tastefully decorated non-smoking rooms, each equipped with modern amenities like a flat-screen TV, minibar, and a private bathroom. Some rooms even offer special features like a fireplace, DVD player, and a cozy lounge area.

Luxurious Facilities for Relaxation and Recreation
Unwind and rejuvenate with the hotel's outdoor and indoor pools, sauna, and fitness center. For entertainment, enjoy the games room, kids' club, and children's playground, ensuring a delightful stay for all.

Experience a blend of luxury and convenience at Hotel Serra da Estrela - book now for an unforgettable getaway!

Important information:

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

Please note that construction work is taking place in the pool of the hotel from 02/02/2025 to 05/02/2025.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.1
Based on 1192 reviews
Cleanliness: 9.35
Service: 9.85
Location: 9.35
Room Quality: 8.35
Amenities: 8.85
Value for Money: 9.35
Food and Beverage: 8.35
Overall Experience: 9.35
I
Ivana • couple • br
10
Excelente!
Pros:

Tudo!

2026-07-23 • via Nuitee
R
Rodrigues • couple • br
8
Muito acolhedora.
Pros:

Café da manha completo com muitas opções. o hotel fica muito bem localizado próximo ao centro das atrações. O chá das 5h é muito gostoso.

Cons:

A água quente demora a sair quente nas torneiras e principalmente nas torneiras da pia. O aquecimento é por circulação de água e só é ligado a noite e nem em todas as noites que estivemos lá. Gostamos da festa julina programada pelo hotel.

2026-07-21 • via Nuitee
F
Francisco Jose • family_with_children • br
10
Atendeu minhas espectativas.
Pros:

Atenção das camareiras e a limpeza

Cons:

Correu tudo bem

2026-07-18 • via Nuitee
E
Eliezer • couple • br
9
Pros:

Hotel excelente, ótimo serviço, excepcional localização.

2026-07-17 • via Nuitee
I
Ivan • family_with_children • br
9
2026-07-14 • via Nuitee
G
Gabriela • family_with_children • br
10
2026-07-13 • via Nuitee
M
Marcelo • couple • br
7
2026-07-12 • via Nuitee
C
Caio Pepe • solo_traveller • br
9
Pros:

Tudo

Cons:

O quarto que me deram era pequeno.

2026-07-12 • via Nuitee
P
Pedro • solo_traveller • br
8
2026-07-12 • via Nuitee
R
Rosangela • couple • br
10
Conforto,limpeza e muita gentileza dos funcionários
Pros:

O quarto é super confortável,cama,travesseiros,tudo muito limpo e arrumado

Cons:

Não tenho nada que não gostasse

2026-07-11 • via Nuitee
B
Bello Ramires • couple • br
10
2026-07-10 • via Nuitee
R
Roberto • solo_traveller • br
9
Pros:

Localização...

Cons:

Nada a declarar

2026-07-10 • via Nuitee
M
Marcio • extended_group • br
10
Pros:

Localização, Carregamento de Carros Eletricos, Limpeza, Estacionamento Coberto, Equipe

2026-07-10 • via Nuitee
Y
Yara • family_with_children • br
10
2026-07-09 • via Nuitee
F
Fernanda e Igor • family_with_children • br
9
Muito boa, voltaria novamente.
Pros:

Gostamos principalmente do atendimento e do café da manhã, especialmente os pães...todos frescos, uma delicia.

Cons:

Pouca variedade de frios, no café da manhã.

2026-07-08 • via Nuitee
J
Julio • family_with_children • br
7
Boa
Cons:

Localização perfeita e gosto da vibe do hotel como um todo. Café da manhã deixou a desejar, ovos mexidos frio e nada muito diferente e apetitoso.

2026-07-07 • via Nuitee
S
Samuel • family_with_children • no
10
Amazing!
Pros:

Location, staff

2026-07-04 • via Nuitee
M
Moraes • couple • br
10
Local perfeito pra descansar
Pros:

A piscina aquecida

Cons:

Tudo é bom

2026-07-03 • via Nuitee
J
Julia • couple • br
10
Perfeita como sempre
Pros:

É a segunda vez que ficamos neste hotel e simplesmente amamos tudo lá. Desde a cordialidade de todos os funcionários, o ambiente incrível, os quartos ótimos, o café da manhã simplesmente perfeito. O chá que deixam disponível para os hóspedes a tarde é um mimo especial.
Nessa estadia tivemos um problema com a fechadura do quarto e prontamente buscaram solucionar. Como não foi possível, nos alocaram em um novo quarto ainda melhor. Sempre impecáveis, voltaremos com certeza

2026-07-02 • via Nuitee
J
José Roberto • couple • br
9
2026-07-02 • via Nuitee