Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excelente localização
Atendimento atencioso
Boas comodidades para crianças
Cons:
Limpeza insatisfatória
Quartos antigos
Custo elevado

Categories

Cleanliness
8.35
Some reviews indicated that beds and towels need to be renewed, which affects overall cleanliness.
Service
9.35
Guests praised the attentive service from staff, particularly regarding transfers and assistance.
Location
9.35
The hotel's close proximity to the center and local attractions received positive comments.
Room Quality
7.85
Some rooms were reported as old and poorly maintained, impacting guest comfort and overall perception.
Amenities
8.85
Amenities like the children's area and available transfers were well-received, though some issues were noted.
Value for Money
7.85
Several guests mentioned that the pricing was high relative to the quality of accommodations provided.
Food and Beverage
8.35
The breakfast quality was generally rated as good, although the use of disposable items was criticized.
Overall Experience
8.85
Overall, guests had a favorable experience, with certain notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 12:55

Property Description

Japanese Architecture and Gardens
Hotel Matsubara is a serene retreat nestled on Campos do Jordão's hills, boasting stunning Japanese architecture and sprawling gardens spanning 1,000 square metres.

Luxurious Amenities
Indulge in spacious rooms adorned with Japanese décor, queen size beds, and modern amenities like LCD TVs, minibars, and safes. Unwind by the cozy fireplace with a glass of wine, stay active in the well-equipped gym, or pamper yourself in the massage room.

Convenient Location
Located just a 5-minute walk from the Event Centre and vibrant city attractions, Hotel Matsubara offers free shuttle services to the city centre, making it the perfect base for exploring Campos do Jordão.

Book your stay at Hotel Matsubara now and experience the perfect blend of tranquility and luxury.

Important information:

Brazilian credit card holders may pay in up to 3 installments at the property. Please note this offer is not applicable to the deposit policy.

Guests using GPS systems to reach the hotel must look for the following address: Professor Jose Ketnicoff Street, 80.

Please note that the room categories Suite with Spa Bath, Quadruple Deluxe Room and Double Standard Room, does not allow pets. If you are taking your pet, make sure to select the right room option in your booking. The rooms that allows pets have it written in its' description.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 1664 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.35
Room Quality: 7.85
Amenities: 8.85
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 8.85
I
Ilto • solo_traveller • br
9
Pros:

Recepcionistas educados e café da manhã maravilhoso

2026-05-22 • via Nuitee
L
Luan • family_with_children • br
10
Pros:

A praticidade da localização e da cortesia do chocolate quente / café disponível… Área de jogos também bacana.

Cons:

O café pode dar uma melhorada ou ter mais variações

2026-05-20 • via Nuitee
T
Thamiris Rodrigues • extended_group • br
10
Pros:

Ótima Localização, limpeza, funcionários educados, quarto grande e banheiro grande.

Cons:

As portas da varanda estão empenadas e por isso não fecham completamente , ficam com um vão aberto!

2026-05-20 • via Nuitee
A
Aline • family_with_children • br
10
2026-05-20 • via Nuitee
B
Bianca • solo_traveller • br
10
Pros:

Cafe da manha excelente
Funcionários atenciosos
Transfer para o centro disponibilizado pela hospedagem

Cons:

Nada

2026-05-18 • via Nuitee
D
Douglas Barbosa • solo_traveller • br
8
2026-05-16 • via Nuitee
A
Albuquerque • family_with_children • br
10
Fomos muito bem recebidos! O hotel tem um transfer que é cortesia, e estão sempre disponíveis para levar os hóspedes até
Pros:

Foi bem aconchegante!

Cons:

Somente a internet um pouco ruim

2026-05-16 • via Nuitee
J
Josias • family_with_children • br
10
Eu e minha família fomos muito bem tratados. Além disso, o hotel é diferenciado por realizar o Transfer do hotel ao cent
2026-05-16 • via Nuitee
A
ANDREA • solo_traveller • br
8
2026-05-15 • via Nuitee
L
Lopes chagas • solo_traveller • br
10
Pros:

Área kids
Transfer para centro

2026-05-15 • via Nuitee
B
Bombonatti • family_with_children • br
9
2026-05-15 • via Nuitee
F
Fabricio • family_with_children • br
8
2026-05-15 • via Nuitee
N
Nilcéia • solo_traveller • br
10
Pros:

Gostei principalmente da parte de brinquedoteca para o meu bebê , uma gracinha e a copa para dar a comida dele. O café da manhã muito bom , o jardim lindo.. nos recepcionaram bem, mostrando as partes principais e o cafezinho cortesia maravilhoso.. café da manhã muito bom , enfim gostamos de tudo .

Cons:

Não teve nada que não gostei .

2026-05-13 • via Nuitee
D
dani • couple • ca
8
Wonderful staff, hotel has great amenities and is very clean. Great value for money
Pros:

Staff were so friendly and helpful, shuttle service and the games room were really great perks

Cons:

Room was a little smaller than expected but the balcony was really great to have.

2026-05-12 • via Nuitee
V
Vieira • family_with_children • br
10
Maravilhosa
Pros:

Ótima

2026-05-11 • via Nuitee
M
Maria • solo_traveller • br
8
Foi mto boa, mas precisam de manobristas para os carros, o estacionamento é mto pequeno, foi bem dificil de estacionar e
Pros:

Area kids excelente, perto do centro

Cons:

Estacionamento

2026-05-11 • via Nuitee
P
Priscila Kelly Andrade da • solo_traveller • br
8
Pros:

Gostei que eles disponibilizam transporte para levar ao centrinho, café da manhã muito bom e o quarto bem espaçoso.

Cons:

Infelizmente tivemos um imprevisto no teto do nosso quarto acho que tinha ninho de pássaros e na madrugada eles ficavam fazendo muito barulho.

2026-05-11 • via Nuitee
J
Juliana • solo_traveller • br
8
Bom
Pros:

Brinquedoteca

Cons:

Limpeza

2026-05-09 • via Nuitee
A
André • family_with_children • br
9
2026-05-07 • via Nuitee
R
REGINA NILZETE • solo_traveller • br
8
Um hotel que busca agradar aos pais, trazendo opções para crianças.
Pros:

Da máquina Nescafé, da disponibilidade de água para beber, da possibilidade de prorrogar o horário do checkout.

Cons:

De bater a minha cabeça no teto do apartamento

2026-05-07 • via Nuitee