Rivatas

For $150 a night: the light bulbs should work, the tv should work, the iron should work, the doorknob should work.

Having stayed at Rivatas earlier as well this was a no brainer for our one day trip. The hotel is clean, comfortable and very economical for the comforts. Free wifi and good food. Pretty consistent in its service. The area is central and not too far from the ghats. The bathrooms are huge. Would definitely recommend to the weary traveller for some R&R. Will always stay at Rivatas when in Benaras.

A nice little hotel. It was clean and the facility was solid. The staff was on top of things.

The whole stay was a wonderful experience,. The staff were friendly , respectful and courteous. Service with a smile and took care of all the needs we had. Special thanks to Mr. Rajiv Rai for making our trip to Varanasi a memorable one. We would love to come back and stay with you. Thank You!

We had a good experience. Staff was very courteous. Breakfast was great.

It can be facilitated better by providing tooth paste, tooth brush, Extra toilet rolls, check if curtains work, lack of privacy between shower and bed room, not sure if the heater was not in a working order (cannot set temperatures).
Food is good
Restaurant people were friendly and their service good
There is room for improvement in the Customer service side

Hotel was very nice, very clean. Room service dinners were delicious (esp the tandoori lamb!). The only complaint I had was that the bathroom is not well designed. The sliding screen doors make it impossible to use the toilet in privacy and you can’t turn the lights on in the night without waking people up. The shower door makes it hard to not spread water all over the floor like a squeegee and there isn’t a place for the floor mat so it was hard to keep the floor dry.
Otherwise very comfortable and pleasant stay.

What a great hotel! The bed was one of the most comfortable I have ever slept on. The pillows were a great size and the comforter held the proper temperature for a great night sleep. I would highly recommend Rivatas hotel!

Good location but room was dirty and contained bugs.

Hotel infrastructure and maintenance not on par with international brands for the price.

This is a four star hotel trying to be a five star and I appreciated the effort. Staff were very nice, the rooms were clean and the pool is on the smaller size, but good as well. The hotel looks a little worn in some areas and the gym isn't great. No bike, the treadmill doesn't work and no A/C in there. But for Varanasi, it's a good option away from the loudness near the ghats...

5 Star +. The hotel Rivatas is a gem in Varanasi. If I could give this hotel a six (6) star rating I would. It is the best hotel I stayed during my 6 weeks traveling in India. The hotel is large, and caters to group travelers and independent travelers such as myself. My stay was a bit lengthy. From Nov 23 to Nov 29 2017. I had a Jr. Suite and it was very comfortable and spacious. The hotel is very secure and the staff is polite and very helpful. Room spacious, quiet and very well maintained and cleaned by housekeeping staff. Price of room included breakfast and wifi. Food plentiful with a nice selection and delicious Indian and Western. I ate all my dinners at the hotel because the selection was so varied. Hotel Reception Staff was efficient beyond what one would expect, and worth mentioning, the servers in the dining room so polite and helpful. My special gratitude extended to Rinku for services rendered at guest touring services for tours of Varanasi. Price very reasonable and the guide he assigned very knowledgeable about Varanasi. The hotel has a nice pool and spa and has a program for yoga and small gym. From the hotel it is easy to reach the Varanasi Ghats by tuk tuk or a taxi when not at peak travel times. The hotel is simply a wonderful place to be. Good atmosphere, relaxing. In sum, a bargain in price for all that is offered. On my next trip to Varanasi I will stay at Hotel Rivatas without hesitation.

Very clean and nice hotel. Rooms are unexpectedly large. Facilities are sufficient. Breakfast and dinner buffet is satisfactory. Polite and helpful staff.

Free upgrade to suite on arrival. Quick check in, too quick that we weren't told about wifi (150 rps per unit per day) and breakfast (served 7am-10). Room great and air con was super good. Staff very friendly. Pool was ample size and is shared with hotel next door, but never too busy. Restaurant was great, good food for breakfast, lunch and tea. Can't really eat anywhere else as it's very busy on the streets and would need a tuktuk.
Top tip;
Hotel travel tried to get us to book on for Ganges boat trips for 9000rps for 2 for private motor boat day/night tour but we got a tuktuk into town and got the same thing for 4000rps from locals including tuktuk to giant Buddha/buddha gardens (plus 1000rps for tipping the local guide who 'didn't want any money' but turned out he actually did in the end). Probably could have got it cheaper if we'd tried.

Nice hotel. Polite staffs. Clean & neat.

WIfi was not free they charge for wifi..... ?????? why...

Need to improve dining room service, is very slow, otherwise every thing is fine.

Hotel Rivetas has spacious rooms with air-conditioning, modern plumbing, and refrigerators in the rooms. The shower has racks large enough to hang hand laundry. The location is excellent for access to the more quiet and upscale hotels of the cantonment area. We enjoyed dinners at the nearby Hotel Surya, which has a more traditional style dining room, while Rivetas is quite modern. The breakfasts are adequate, with the better food choices comprising Indian idli, paratha, sambhak, spicy sauces. There is a omelet chef to prepare eggs, as desired, for Westerners. The coffee is not very tasty, but the black tea is acceptable. There are tuktuk and cab drivers available lined up outside the hotel. The hotel pool is nice, large enough for laps, and the fitness room is small but has a range of machines. It closes at 7 PM. Wi Fi is NOT free; the purchased card will only allow use of one device at a time. Calling long-distance is also charged.

Better than the others five-star hotels in Varanasi. The only inconvenient is the lack of free wi-fi.

Excellent value: room and restaurant. Functional internet.