TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort

Hotels
6.9 (1759 reviews)
Belgrave Road , Torquay , gb

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Nice swimming pools
Good breakfast
Cons:
Dated rooms
Cleanliness issues
Noise from other guests

Categories

Cleanliness
5.54
Many reviews indicate issues with cleanliness, including dirty areas and a generally tired appearance.
Service
7.51
Mixed reviews on service; staff described as abrupt but standard for hotel tier.
Location
9.05
Good location highlighted in multiple reviews, convenient for families and activities.
Room Quality
6
Rooms described as dated with various functional issues.
Amenities
8.03
Amenities such as the pools and spa received positive feedback.
Value for Money
4.99
Several reviews mentioned overpriced conditions and lack of value.
Food and Beverage
7.04
Food quality described as good but basic.
Overall Experience
7.01
Overall experience was acceptable but highlighted many areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:05

Property Description

Luxurious Spa and Leisure Complex: The TLH Derwent Hotel offers a luxurious spa, indoor and outdoor swimming pools, sauna, steam room, hot tub, and a well-equipped gym for guests to unwind and relax.

Family-Friendly Accommodation: With comfortable bedrooms featuring private bathrooms and various amenities, lift access, and a children’s playground, the hotel caters to families looking for a convenient and enjoyable stay.

Entertainment and Dining Options: Guests can indulge in buffet-style breakfasts, contemporary dining with a variety of meal choices, and vibrant evening entertainment at the Starlight Bar, making their stay at TLH Derwent Hotel both delicious and entertaining.

Experience the perfect blend of relaxation and entertainment at TLH Derwent Hotel. Book now for an unforgettable stay!

Important information:

Please note that the fitness center, spa and wellness center are available to guests for an additional charge.

Please note that the hotel does not accept American Express cards for payment.

Please note that the hotel is nonsmoking throughout.

Please note that this property cannot accommodate hen and stag parties. Reservations which appear to be party bookings must be pre-approved by the hotel, prior to booking.

Please note, rooms will only sleep the number of people specified. Additional guests in rooms are not permitted.

Please note that the lead guest must be 18 years or older.

A maximum of 2 children under the age of 12 per adult, will be allowed into the swimming pool. Anyone aged 16 years or over can bring in a maximum of 2 children under 12 years and 2 additional children aged between 12 and 15 years (a maximum of 4 accompanying children in total).This property does not accommodate bachelor(ette) or similar parties.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EXT

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

6.9
Based on 1759 reviews
Cleanliness: 5.54
Service: 7.51
Location: 9.05
Room Quality: 6
Amenities: 8.03
Value for Money: 4.99
Food and Beverage: 7.04
Overall Experience: 7.01
D
David • solo_traveller • gb
10
2026-07-11 • via Nuitee
J
James • family_with_children • gb
5
Dissapointed
Cons:

The pool was closed for most of the day because somebody smashed a glass in the pool area so it was shut for the whole day, very dissapointing when you have young children

2026-07-09 • via Nuitee
T
tam • couple • gb
4
Was ok
Pros:

The decor was tired , not as nice as the Carlton , the swimming pool had scaffolding up , would have been nice to know that before we booked , breakfast was ok. but the staff were miserable, showed us to a table , no mention of where the food was or how it worked ,miserable , we have stayed at the Carlton a couple times , which is more comfortable, , the room at the Derwent was clean , but the bed wasn’t comfortable, and the decor was tired and basic

2026-07-09 • via Nuitee
L
Lynsey • family_with_children • gb
1
NEVER EVER AGAIN
Pros:

Daughter disabled in wheelchair told them that when booked moved to 3 rooms as window ledges were falling of then went to soft play closed cash machine didn’t work so couldn’t play arcades staff couldn’t do cash back went back to wake at 4 am with 2 pigeons in our room pooed on floor then waited 20 mins to get lift down with wheelchair as all guests suitcases were out in pathway at 7am so went down from r breakfast and carried wheel chair down stairs then outside had to do it again as coaches were picking up there passengers had to carry wheelchair all the way back up as the lift was full of elderly coach trip suitcases a have lived her 26 years a go a to swimming very often and a will never use any of ur hotels or facilities again a only went for the night as a treat as a was getting ma work done in ma property in plainmoor it’s disgusting a can also send u the photos and videos it’s dirty

Cons:

Everything ur hotels r not disabled friendly and more is ur standards r disgusting and u book trip for elderly people a had to help 2 orderly ladies down ur steps at the derwent as there bus driver would not help them so a also had to leave ma disabled daughter at bottom of stairs with her brakes on obviously but ur staff had no interest or concern for me ma disabled daughter or the bus fulled of elderly holidaymakers it sickens me

2026-07-09 • via Nuitee
L
Lyanne • solo_traveller • gb
2
2026-07-08 • via Nuitee
R
R • extended_group • gb
6
Pros:

Swimming pools

Cons:

Rooms

2026-07-06 • via Nuitee
H
Hudspith • family_with_children • gb
6
2026-07-06 • via Nuitee
C
Christine • couple • gb
1
Terrible worst holiday break ever leaving me and my partner traumatised
Cons:

Me and my partner both got assaulted I got pepper sprayed by another guest at the hotel on the night time entertainment for no reason it took my sight for over an hour she’s did get arrested but after myself beeing asulted I then got told I wasn’t allowed back in then my partner got dragged to the floor by 2 security staffs and 1 kicking him in the head leaving him with a black eye so we paid for 2 nights and didn’t get to stay and not even been offered a refund the police where involved the staff was verry rude and aggressive towards us both using violence attacking my partner

2026-07-05 • via Nuitee
E
Emily • family_with_children • gb
7
Cons:

How hot the rooms was. And all the young people pushing in having priority eating in the buffet.

2026-07-05 • via Nuitee
C
Caple • solo_traveller • gb
10
I had a blast
Pros:

Not bad breakfast
Non applicable for dinner

Cons:

Style and atmosphere

2026-07-03 • via Nuitee
J
john • solo_traveller • gb
10
Pros:

Nice hotel very big too

Cons:

Lovely spot to stay in

2026-07-02 • via Nuitee
S
Susan Holland • solo_traveller • gb
5
2026-07-01 • via Nuitee
Q
Qumer • family_with_children • gb
4
Could have been better as I paid a lot of money for one night stay
Pros:

Very good location close to the beach, breakfast was great

Cons:

I checked in and noticed in my room the bed sheet was dirty, then had ask for it to be changed. The bathroom door handle was broken and not fixable at the time. The chair in the room was dirty so couldn’t sit on it

2026-06-30 • via Nuitee
M
Mira • family_with_children • gb
4
The whole hotel is very run down and lucking of any maintenance.
Pros:

Walking distance to the beach and harbour was convenient.

Cons:

The choice of breakfast options very limited and the actual taste of the breakfast was really greasy. The lift was very tiny - fits only 2 people, where stairs and corridors tiny as well and felt very counterphobic walking around. The pools - indoor & outdoor , pretty dirty. The out door pool was closing at 5pm , on a hot day. The whole hotel is very run down and lucking of any maintenance.

2026-06-29 • via Nuitee
N
Neil • extended_group • gb
9
Good for the money
2026-06-28 • via Nuitee
M
Matthew • solo_traveller • gb
8
2026-06-28 • via Nuitee
R
Ruuta • solo_traveller • gb
9
Great place to stay
Pros:

Breakfast was 10/10 everything was so tasty, probably one of the best breakfasts I ever had in hotels / b&b
Staff very helpful,room was comfortable with everything we needed,great location,if in Torquay definitely will stay again

Cons:

Room felt a bit cramped

2026-06-28 • via Nuitee
C
Corneliu • family_with_children • gb
3
Cons:

The rooms are very old, and the bathroom is in very poor condition. The rooms and the cleanliness also leave a lot to be desired. Overall, the accommodation was disappointing and did not meet our expectations.

2026-06-28 • via Nuitee
J
Janine • couple • gb
4
2026-06-25 • via Nuitee
H
Hafiz Salman • family_with_children • pk
6
Pros:

Room was okay. I had to pay extra for the parking although it was mentioned in the add that parking is included

Cons:

paying for the parking

2026-06-22 • via Nuitee