Grand Park Hotel

Ordered a room for 3 people and was given a king bed with a twin mattress on the floor. Not very comfortable for the price and a 5 star hotel. People were very nice.

Easy access, quite neighborhood, clean, good food, well maintained, plenty of parking space

Staff at Grand Park Hotel were extremely nice and welcoming. Rooms are big and comfortable with easy parking access if you are arriving by car. The dining areas are not smoke-free which is the only criticism I could find for this hotel. Restaurant was good and portions are very generous.

Overall good experience, staff where very helpfull , breakfast was below par, they could do much better in quality service and over all offerings. Room and cleanliness was at par.

nice

The room was unclean they gave us a new room but also the second was unclean

Not professional staff. Food and beverages are not in a good quality

I liked the room. Spacious, well designed and comfortable. What I didn’t like is the erratic functioning of the TV and the fact that most of the machines in the gym were not functioning

Service is beyond everything, and that’s what I have found there. From the check in up till the check out the service was amazing.
Thank you Rose for taking good care of us thank you Mohamed thank you every single one of you. Sorry I forgot all the names. I’ll be back in March see you then

Fruit platter was a nice welcome gesture, but not on my last day. Breakfast could have better coffee

Very comfortable, convenient and good service. Rooms are nice and I would stay there again.

Quite and close to city center and the room was spacious and convenient.
TVs don’t work.

The hotel has a good street presence and has a pretty decent lobby, bar area. The room itself was not bad either. However for a 4 or 5 star hotel, this falls seriously short. Here are some reasons why:

- I had two reservations for 2 individual nights with a different rate for both nights. The checkin staff refused to initially honor that rate and were pretty condescending and passive aggressive in saying no. I kept saying that I have a reservation through expedia (which they couldn’t find) and I kept saying them that I can show them my rate that I have booked, but it’s as if the check in staff were not listening. Frustrating to say the least. Any 4 or 5 star hotel would not talk to a guest like they did.
- Housekeeping service was terrible. Asked for extra towels - never came. Asked them to come pick laundry for ironing - never came. Called multiple times. Level of disfunction high.
- Bathroom in the room was really small. Really oddly shaped too.
- Toilet was leaking water. Considering the water problems in the West Bank, you would expect this to be a non issue.

Overall, I’d not stay here again, nor advocate this hotel to others.

Overall good experience.
Staff needs more customer service training.

Good,,,,,,,,

اعتقدنا انه يوجد في الفندق بركة سباحه ولكن للاسف لا يوجد كما هو مصور التي رايناها والاولاد غضبو كتيرا

They greeted with a drink; best latte I have had in a long time. Very clean and comfy room.

Pleasurable

The service is really thoughtful and people are very nice. When some problem occurs, they solve it immediately.

Nice swimming pool but lack of entertainment at the hotel and nearby.