The Elleray

Hotels
8.5 (432 reviews)
2-6 Cross Street , Windermere , gb

listing image 1
Show all photos

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Luggage storage
Outdoor furniture
Staff adhere to local safety protocols
Free wired internet
Internet access
Japanese garden

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Cleanliness issues
No parking
Uncomfortable mattress

Categories

Cleanliness
6.58
Several reviews mentioned cleanliness issues, including a dirty room and unclean breakfast items.
Service
9.55
Guests praised the friendly and accommodating staff throughout multiple reviews.
Location
9.09
Good location mentioned in multiple reviews, though parking was a concern.
Room Quality
7.54
Mixed feedback regarding room comfort and issues with booked room types.
Amenities
8.07
Lack of parking and lift noted as downsides, but breakfast quality was appreciated.
Value for Money
8.53
Good value for the money noted, though some issues with room type impacted this sentiment.
Food and Beverage
9.58
Breakfast received high praise from various guests for its quality and variety.
Overall Experience
9.05
Despite some negative remarks, the overall experience was considered positive by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-28 07:13

Property Description

Charming Hotel in Windermere

Garden and Terrace: Enjoy the serene garden and terrace at The Elleray, perfect for relaxing with a drink or dining al fresco.

Comfortable Rooms: Experience comfort in every room with amenities like free WiFi, flat-screen TVs, and private bathrooms with free toiletries.

Convenient Location: Explore nearby attractions such as World of Beatrix Potter and Derwentwater, with Leeds Bradford International Airport just a short distance away.

Book your stay at The Elleray now for a delightful Windermere getaway!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: MME

Location

Guest Reviews

8.5
Based on 432 reviews
Cleanliness: 6.58
Service: 9.55
Location: 9.09
Room Quality: 7.54
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 9.58
Overall Experience: 9.05
G
Gillian • solo_traveller • gb
10
Pros:

Lovely friendly staff, good location, comfy and clean

2026-02-12 • via Nuitee
C
Catherine • couple • gb
8
Friendly staff good location & value for money
Pros:

Good full breakfast but was a little cold but good value for money

Cons:

Nothing

2026-01-20 • via Nuitee
S
Stewart • extended_group • gb
9
2026-01-20 • via Nuitee
M
Man Fai • extended_group • hk
5
Pros:

早餐有驚喜

Cons:

房間不太整潔，地氈有點殘舊！

2026-01-19 • via Nuitee
W
Wendy • couple • gb
8
Lovely !!!
Pros:

Stayed here previously. Good location and central to where we need to be. A shame that there was no power, due to works going on outside, so bar and restaurant closed. Plans had been put in place for breakfast, but power back on by late evening. Wonderful breakfast as usual, very welcoming owners/ managers. Will visit again

Cons:

N/A

2026-01-19 • via Nuitee
A
Alan • couple • us
10
It was excellent and we even ate dinner there.
Pros:

Kaz was terrific and helped us with everything. Seeing I had a cane she took my suitcase upstairs without being asked
We had a tight morning schedule and she had our breakfast ready promptly at 9 so we go make our lakes tour one
day and our train the next.
When asked booking.com was discouraging about this request and sent me a curt email

Cons:

Everything

2026-01-19 • via Nuitee
J
JOHN • couple • gb
8
Enjoyed our stay staff were very good, downside is the up keep of the hotel in general.
Pros:

Breakfast was well cooked, tasty and followed what we ordered the night before. The decoration of the inside of the hotel

Cons:

The decoration of the inside of the hotel is badly needed to be upgraded. There is mould on the window frames in our room.

2026-01-19 • via Nuitee
N
Naxin • extended_group • cn
10
超级开心！！！工作人员超级好！
Pros:

早餐超级美味🤤

Cons:

无

2026-01-19 • via Nuitee
J
Jeffrey • couple • gb
6
Good location, nice and clean but other than that ...
Pros:

Really clean, good breakfast.

Cons:

Barman was really snotty when I asked if they sold coffee. Couldn't sleep because so loud until 1am. The bed was beyond uncomfortable, ridiculously bad, hotels need to learn to change their mattresses more often than they do.

2025-12-02 • via Nuitee
K
Kate • couple • gb
10
A very positive, heart warming weekend.
Pros:

It was situated well. There wasn’t any bar noise at night. The staff were remarkably happy and positive. The breakfast was amazing and nothing was too much trouble. Requests were instantly acted upon.
The continual effort to ensure that the Christmas markets went ahead was a lovely thing to witness. We hope today goes well
For you.

2025-11-23 • via Nuitee
M
Martin • couple • gb
7
Pros:

The staff were excellent, very friendly and professional. Breakfast was very good

Cons:

We weren't put in the room I had booked. Paid for a Deluxe King room and was accommodated in a standard Double. Which although nice, was not what I had paid for.

2025-11-13 • via Nuitee
M
Mark • couple • gb
8
Pleasant stay , staff we’re very helpful and friendly
Pros:

Convenient location

Cons:

No parking

2025-11-06 • via Nuitee
K
Kelly • couple • gb
9
2025-11-02 • via Nuitee
R
REGINA • solo_traveller • br
8
Especial.
Pros:

O hotel é antigo e muito, muito charmoso. Encantador, com suas dificuldades peculiares. Gostei bastante.

2025-10-15 • via Nuitee
S
Stephanie • couple • ca
8
Comfortable with great food, very pleasant staff and an enjoyable stay.
Pros:

The breakfast was exceptional.
The staff were very friendly and accommodating.
The bathroom was very modern and the bedroom was comfortable.

Cons:

There was no parking at the hotel or lift to rooms. The parking was an issue because it was quite expensive and about 1/4 mile away from the hotel.

2025-10-06 • via Nuitee
J
John • couple • gb
5
Pleasant staff , good breakfast
Pros:

Bathroom and breakfast

Cons:

Supposed to have been a deluxe double room , nothing deluxe about that room

2025-10-06 • via Nuitee
A
ALAN • couple • gb
8
Relaxing central location
Pros:

Quiet clean room. Friendly staff. Great breakfast .

Cons:

No parking.

2025-09-29 • via Nuitee
P
paul • couple • gb
3
Very unenjoyable
Pros:

The room was dirty

Cons:

The room was dirty.plus toilet paper on the toilet brush and cob webs everywhere dust on the bed side lamps and dried food on bed spread and the mirror was dirty on web site there was parking, we had to park about 10 minutes walk away as we both have disabilities this was not acceptable and we left earlier than expected.

2025-09-29 • via Nuitee
V
Victoria • family_with_children • gb
10
Excellent stay, this was my second visit and I would return again, thank you
Pros:

Excellent breakfast and really kind staff

2025-09-19 • via Nuitee
G
Greg • couple • us
8
Pros:

Hostess was kind, attentive and most helpful. The Elleray is very convenient to the Windermere train station, to busses connecting other Lake District locations, and to the Mountain Goat tours departure. The pub seemed quite popular with an attractive menu.

Cons:

The coil spring mattress was not comfortable, hope it is replaced soon. Google Maps shows The Elleray as a 4-star, handicap accessible hotel - it is neither, as the stairs up to the rooms are narrow and winding, and the accommodations, while nice and serviceable, were not high-end. The Elleray is dog-friendly, which was a bit of an issue for those with allergies.

2025-09-18 • via Nuitee