TLH Toorak Hotel - TLH Leisure, Entertainment and Spa Resort

Disappointing half term break

This is our second visit to the TLH Toorak. Our first visit was 2 years ago during the summer and as a family of 5 we were impressed with the amount of entertainment during the day for the kids. Things like nurf wars, sports games, zorb balls, archery, and other activities. Unfortunately that isn’t the case this trip as there isn’t any (and it’s half term!) for a hotel purportedly for families this is the biggest disappointment. Next time we’ll just go to Butlin’s and be done with it as it’s a similar price.

Some of the few activities they do have either don’t happen or have been cancelled (Probably due to the weather, or lack of participation).

This is our second night out of 4 and the food is nice but it’s obviously catered to their regular clientele (85% OAP and 15% families) maybe the other families got the memo about the lack of day time activities. Breakfast is a bit samey with cheap sausages & fried toast (you won’t find mushrooms, black pudding, danish pastries, pancakes or anything fancy here)

The hotel itself is tired, however our family room is spacious and clean with a double and two singles for our kids. We booked a single room for the grandparent in our party and it’s similarly clean and comfortable (if a little tired like that he rest of the hotel)

We booked into the fire & ice experience which is a collection of steam & sauna rooms and is pleasant enough for price.

Back onto the entertainment (as this is my biggest gripe) and some of the activities on the website have now been cancelled such as the animal experience.

Sufficed to say this is probably our last visit to the a THL hotel.

Starting to be a little sad looking. We had a semi blocked handbasin & noted a distinct lack of maintenance throughout the whole TLC complex. Hire equipment found lacking with 2 snooker tables having ripped cloth, failed pocket catchers & no long reach ques or rests. Many water leaks on roof observed.

Clean and tidy good location and facilities

Didn't like any thing very disappointed

Nothing

Breakfast was very good, swimming pools were great fun and entertainment was good for adults and kids

I thought the breakfast was very good and the staff were 1st class and location was excellent

Stayed on the 2nd January for dinner bed and breakfast. All staff were really friendly and helpful. The general manager was friendly and it was nice to meet him when we checked out. The room was huge and really clean. The carpet was really soft to walk on. The bed was very comfy. There were only 2 pillows in the room on arrival so I requested more at reception and within 10 minutes the porter brought 2 more. The bathroom was good. Had a lovely hot bath. The water was hot and the bath filled quickly. I liked the old sink and bath. Old but solid and worked perfectly. There was coffee tea biscuits and milk in the room.
The only issue with the room was that it was a bit outdated and tired. The sash window wasn't in great condition. These are only minor issues and they did not deter me from writing a 5 star review.
Dinner was fantastic. 3 courses. I had mackerel mousse. There wasn't a lot of it but it tasted great. There was bread and butter provided. Also a jug of water on the table which was appreciated. The staff service was great at the restaurant. The main course I had was steak and it was superb. It was cooked to perfection plus there was a generous portion. The steak came with plenty of potatoes, peas, carrots and cauliflower. Also the peppercorn sauce was good. Then there was a banoffee pie for pudding which was delicious and had a generous portion. The breakfast was very good. There was a good choice. The bacon was great along with the croissants being delicious. We did a spa break and for the price it was exceptional value. I think the hotel is quite old school and traditional and I really enjoyed this. Overall it was a fantastic stay. Room was very good, food was great and staff were great. I would highly recommend this hotel to anyone who wants a nice relaxing break and great food.

Great location close to station and sea front. Room sea view and spacious. Chef Nick did best evening vegetarian slice with roast potato and really tasty gravy/ sauce. Lovely warm swim, great steam n sauna all in sister hotel on same site.

Room 203 Torrak hotel
As a single room, as loads of space. The bathroom has a lot of space with the added bonus
of a full size bath .Only one slight issue,and that is that the radiator could be a little bit bigger,
as the room feels a little cool at times.
The food is good ,with a good choice of options, breakfast is a buffet breakfast.
All the staff are friendly, and polite.
Because this hotel is part of a complex, there is a wide choice of entertainment, with each hotel having it's own entertainment, and then there is entertainment in the main complex.

Have stayed at the Toorak in the past, last time 2 years ago. Sadly standards have dropped significantly. Menu had 1 vegetarian option that was curry, so spicy that was couldn't eat it. Waitress appeared not wanting to be here, leant right across me to remove the side plate. Wine waitress was professional and pleasant. Rooms need updating although clean. Dining experience is not what it used to be, sadly we would not return

We enjoyed our stay and thought nearly everyone of the staff were polite friendly and helpful. The food was excellent, good choices, well presented and some of the sweets were very artistic. The service was very good and our table of six were all given our meals at the same time. A boiler had broken while we were there and they were waiting for parts to repair it. Some of our coach party had no heating they were given heaters. Our room was lovely and warm so can't comment. The entertainment was in the Derwent hotel (one of the group) and quite a walk through cold corridors to get to it .Almost impossible for people with mobility problems. When we got there there were no seats. This was not a priority for us but would have been good if the venue had more seats. Overall a lovely stay and I would go back again.

Food was excellent but our issue is that all entertainment etc is held in The Derwent which if you have mobility issues is too far and inconvenient as it has 4 hotels on a 7 acre site
Bar isn’t open till 5.30 in the Toorak also which we’ve never experienced before
Receptionist was helpful,waiting staff and barman Josh too but we were part of a coach trip on a mystery turkey and tinsel trip this week.

Forget this hotel. Heating not working in room in autumn winter. Many fellow travellers said the same!
Entertainment poor.

Shower poor.

All went well but your heating broke down , wont be negative about that

Nice clean hotel with good facilities
Friendly, helpful staff
Very good choice of breakfast in a lovely dining area