TLH Carlton Hotel - TLH Leisure, Entertainment and Spa Resort

Hotels
7.1 (856 reviews)
Falkland Road , Torquay , gb

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Good amenities
Pleasant staff
Cons:
Dirty rooms
Misleading room descriptions
Bunk beds in rooms

Categories

Cleanliness
4.98
Specific sentiment from text indicates very bad conditions and dirty accommodations.
Service
7.75
Standard quality for this hotel tier, with some staff showing little engagement.
Location
7.99
Reviews frequently mentioned great location with easy access to amenities.
Room Quality
6.44
Room quality varied with issues such as bunk beds and heating complaints.
Amenities
7.77
Several amenities mentioned positively, including pools and entertainment options.
Value for Money
6.43
Mixed reviews regarding value, particularly concerning room size vs. booked type.
Food and Beverage
7.98
Generally positive mentions of food quality and variety.
Overall Experience
7.45
Enjoyable for many, but specific negative experiences affected overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:05

Property Description

Stylish and Intimate Atmosphere
The TLH Carlton Hotel and Spa offers a stylish and intimate setting just a short walk from Torquay’s seafront. Guests can enjoy stunning views across Torbay while indulging in outstanding leisure and entertainment facilities.

Variety of Leisure Facilities
From The Aztec Spa to indoor and outdoor swimming pools, a gym, sauna, and hot tub, this hotel provides a wide range of leisure options for guests to relax and unwind. Additionally, the games area with bowling, pool tables, and children’s playground offers entertainment for all ages.

Delightful Dining and Entertainment
Guests can savor buffet-style breakfasts and evening meals in the smart restaurant, with a la carte and children’s options available. The Riviera ballroom and bar provide a sunny spot with breathtaking bay views, while vibrant evening entertainment includes cabaret and live acts.

Ready to experience the perfect blend of relaxation and entertainment? Book your stay at TLH Carlton Hotel and Spa now!

Important information:

Please note that the fitness center, spa and wellness center are available to guests for an additional charge.

Please note that the hotel does not accept American Express cards for payment.

Please note that the hotel is nonsmoking throughout.

Please note that this property cannot accommodate hen and stag parties.

Reservations which appear to be party bookings must be pre-approved by the hotel, prior to booking.

Please note, rooms will only sleep the number of people specified. Additional guests in rooms are not permitted.

Anyone under the age of 18 must be accompanied by an over 18 year old.

For the safe enjoyment of all our pool users, a maximum of 2 children under the age of 12, per adult, will be allowed into the pools.

Anyone aged 16 years or over can bring in a maximum of 2 children under 12 years and 2 additional children aged between 12 & 15 years (a maximum of 4 accompanying children in total).Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: EXT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

7.1
Based on 856 reviews
Cleanliness: 4.98
Service: 7.75
Location: 7.99
Room Quality: 6.44
Amenities: 7.77
Value for Money: 6.43
Food and Beverage: 7.98
Overall Experience: 7.45
D
Daniel • solo_traveller • gb
10
2026-03-21 • via Nuitee
N
Nigel • couple • gb
9
2026-03-04 • via Nuitee
M
Michael Winstone • extended_group • gb
8
All good for a little break,indoor pool,staeam n sauna good,
Pros:

Best breakfast in hotel for long time ,all hot,good selection and no waiting. Room was ok,bit dated but decent.Alberts bar ok staff good,night entertainmet ok

Cons:

beer prices, charge for towels to go in pool when we had towels in our room ?

2026-02-26 • via Nuitee
J
Joseph • couple • gb
10
2026-02-23 • via Nuitee
S
Slingo • solo_traveller • gb
6
Pros:

It was fine for a quick weekend away. Food good.

Cons:

Building tierd . Rooms to hot even in February.

2026-02-22 • via Nuitee
J
Jay • family_with_children • gb
5
Nice facilities but rooms very outdated
Pros:

The restaurant and swimming pools

Cons:

Rooms and bathrooms were dated. The floors were noisy.

2026-01-19 • via Nuitee
D
Dawn • family_with_children • gb
7
Really good location, great spa, tatty decor for start of season, breakfast buffet would b good.
Pros:

Spa facilities and pools.

Cons:

Ceiling all had paint peeling and poor lighting. Entertainment wasn’t great- empty.kids didn’t eat free like in Premier Inn, which meant it was an expensive add on, hence why we didn’t eat there.

2026-01-19 • via Nuitee
S
Samantha • family_with_children • gb
8
Pros:

Wide range of facilities, clean and lovely place. You could
Spend your whole time within the resort if you wanted there is that much going on

Cons:

Rooms were far too hot ! Had trouble sleeping

2026-01-19 • via Nuitee
D
Derry • family_with_children • gb
6
Budget friendly
Pros:

Room was spacious, I like how all hotels Was linked and you can use all facilities.

Cons:

Floorboards in room where very squeaky even in the bathroom and no soft closures on doors so everytime someone walks through the hallways into there rooms the door slam.

2026-01-19 • via Nuitee
A
Alexandra • family_with_children • gb
2
Pros:

The location

Cons:

The hotel was dirty .
Hairs in the bathroom , mouldy grout , rubbish under the bed

2026-01-19 • via Nuitee
L
Louisa • family_with_children • gb
10
2026-01-19 • via Nuitee
A
Alan • couple • gb
8
Very good
Pros:

Breakfast good, location excellent.

Cons:

Shower slowly to heat, very basic, tv intermittent signal.

2026-01-19 • via Nuitee
S
Steven • couple • gb
10
2026-01-19 • via Nuitee
J
J • couple • gb
5
Not the best
Pros:

Location was good, pool looked nice but didn't use, entertainment good

Cons:

Stains on ceiling, bed uncomfortable, room was over warm, couldn't open window, had to have fan on all the time, needs updating

2026-01-19 • via Nuitee
R
Rosie • family_with_children • gb
6
It was a good stay and the kids really enjoyed it just wish they would have fixed the rooms so they were more functional
Pros:

I have 3 children 14, 6 and 3 and there was plenty to do for all the children swimming indoor and outdoor, bowling, soft play, arcade, park and play areas, evening entertainment.
We did really enjoy our stay but if you have a pushchair be mindful there are lots and lots of steps, lifts are available but stairs still have to be taken so this was a bit of a pain but over all the kids had a really great time

Cons:

The hotel itself is great it’s clean and the facilities are great for a short stay however the building itself is very run down the hot water in our room went off twice and we had to call reception for someone to come and help, this was done quickly and staff were really helpful but it’s not what you want when a family of 5 with 3 children have been to the beach and all need showers, and again when I was drying my hair the hair drier blew up again I called reception and this was resolved quickly but as it blew the fuse we couldn’t watch tv or charge any devices which caused a bit of a pain

2026-01-19 • via Nuitee
H
Hemn • family_with_children • gb
9
2026-01-15 • via Nuitee
S
Santosh • family_with_children • gb
4
Pros:

Only bed is comfortable

Cons:

Web sit give you all lie

2026-01-15 • via Nuitee
L
Lee • family_with_children • gb
4
Pros:

Great amenities

Cons:

No fault of the hotel but there were a group of lads smashing up the room and screaming next door for about 3/4hours from midnight until 3/4 in the morning. Got no sleep and just had to travel home early the next day as we were all exhausted

2026-01-15 • via Nuitee
M
Mark • family_with_children • gb
1
2025-11-23 • via Nuitee
P
Paul david • couple • gb
9
Pros:

The apartments was excellent..

Cons:

We should beeen in the Carlton..
But got moved to the apartments..
To far away for everyone.. all in the 60s or 70s .
And bunk beds..
And Kelly was told about our ages ..

2025-11-15 • via Nuitee