Facilities

Free WiFi
24-hour front desk
Luggage storage
Concierge service
Wheelchair accessible
Elevator
Breakfast available (surcharge)
Multilingual staff
Smoke-free property

Review Highlights

Pros:
Helpful staff
Quiet room
Comfortable bed
Great service
Room changes handled well
Cons:
Old facilities
No ventilation
Room not as booked
Smelly air-conditioning
Rooms lacking windows

Categories

Cleanliness
5.5
Cleanliness received mixed reviews, with some guests having issues with room ventilation and dampness indicating inconsistent cleanliness standards.
Service
8.5
The service was generally praised, with staff members like Rahul being highlighted for their friendliness and professionalism.
Location
7
The hotel's location was appreciated by some guests, but it wasn’t a standout feature for everyone.
Room Quality
5
Guests had varying experiences, from quiet and comfy rooms to complaints about poor conditions and lack of basic requirements like windows and proper ventilation.
Amenities
6
Feedback on amenities was limited, with some positive remarks about the lift but a notable absence of other amenities in the reviews.
Value for Money
4.5
Several guests felt the hotel didn’t provide value for the money, with issues such as room not meeting booking requests and potential charges for room changes.
Food and Beverage
6
There was no specific feedback given on food and beverage, so an average neutral score is assigned.
Overall Experience
7
While there were exceptional endorsements, the overall guest sentiment varied, with some serious grievances affecting the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-29 18:47

Property Description

Convenient Amenities: Enjoy complimentary wireless internet access and concierge services to enhance your stay.

Dining Options: Indulge in international cuisine at The Travelers Cafe or opt for room service. Unwind with a drink at the bar/lounge.

Comfortable Accommodations: Relax in one of the 151 air-conditioned rooms with minibars and LCD TVs. Stay connected with complimentary wireless internet and enjoy cable programming.

Immerse yourself in the vibrant surroundings of Patong at Patong Platinums. Book now for a memorable experience in the heart of the bustling shopping district near Jungceylon Shopping Center.

Important information:

  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: HKT

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Guests are provided with free hand sanitizer

  • General

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

See all policies

Location

Guest Reviews

5.8
Based on 50 reviews
Cleanliness: 5.5
Service: 8.5
Location: 7
Room Quality: 5
Amenities: 6
Value for Money: 4.5
Food and Beverage: 6
Overall Experience: 7
L
Lai kwan ivy
2
Pros:

We booked this hotel half year ago for securing ours trip, but when we arrived, they have no room provided us. Also we booked a deluxe room for 4 people, at the last, they said they can only provide us a small room which is for 2 people only. Not trust the staffs at all. Disappointing.

2025-01-15 • via Nuitee
Y
Yousef
10
Pros:

My experience was amazing in patomg platinums hotel , the room was clean and big , the service was perfect and the staff was good people

2024-12-14 • via Nuitee
Z
zohir
2
a fuir a éviter
Pros:

hôtel très très sale. le changement de draps est quasi inexistant voir tout les 3-4 jours. je ne comprend pas qu'un telle comparateur d’hôtel le propose encore avec tout les avis négatif avec preuve a l'appuie.

2019-12-30 • via Nuitee
B
Bernard
6
Pros:

The reception didn’t ask if I was leaving the next day or not. Sometimes one forgets and has to be reminded. Because of that my room was given out and I had to change a room. In that room the hot water was messing up. The receptionist couldn’t provide advise on sightseeing and stuff. But generally I will give them 60% and will recommend to anyone but keep in mind your schedule

2019-08-31 • via Nuitee
T
Tourist • family_with_children
2
Pros:

bugs, dirty towels, rude staff, terrible smell (lysol), tiny rooms, loud housekeepers

2019-08-26 • via Nuitee
V
Verified traveler • friends
10
Pros:

It's clean and the view is nice the staff are good

2019-07-21 • via Nuitee
M
Mr. Maqdi
8
ชอบมากคะ
Pros:

ชอบคะ สะดวกสะบายดีคะ

2019-07-11 • via Nuitee
J
Jeff • self
4
Pros:

I had room with no window. Positives were room was cleaned everyday, small fridge in room, and wifi was generally good. Small swimming pool on first floor. Big enough to cool down, but doesn't hold many people. Negatives were smell of mold in room. I had them spray freshener in room every few days, but it only helped a bit. Tv had 10 channels, 2 in English. Many Russians stay at this hotel. I have nothing against Russians, but some of them had late night parties in their rooms and left their doors slightly open. Can hear loud tv and music through room door. If people smoked in the hallway, I smelled it in room. Bathroom floor did not drain properly after shower. Rooms with window face main road which is noisy all day. 300 baht fee if you bring guest back to room. If you aren't picky about hotels and price is cheap, you might like it.

2019-06-24 • via Nuitee
V
Verified traveler • friends
2
Pros:

This was the absolute worse place we could have booked in all of Phuket. When we arrived the concierge gave us attitude when checking in. They also had some kind of work going on in the lobby and had wires hanging from the ceiling. When we went to our room there were ants on the countertop, the AC didn’t work (and it’s hot outside), and the shower curtain was ripped. They obviously didn’t care to clean or keep the room presentable. When we returned to the front desk to complain and maybe get another room, she offered us their best room on the top floor, and this was just as bad if not worse with same concerns. I would never recommend this dump of a place. The pictures are definitely misleading so beware before booking.

2019-05-27 • via Nuitee
V
Verified traveler
6
Un service decevant
Pros:

Personnel de réception très peu aimable.
Le ménage dans les chambres n'est pas fait le matin mais en fin d'après-midi.
Et la caution, c'est 2000 baths quand les autres hôtels prennent en règle générale 1000 baths.
Hôtel à éviter.

2019-05-12 • via Nuitee
M
MUHAMMED
8
Good deal for the price
Pros:

I stayed here for around Rs.650 per night for an AC room, which was a superb deal. The room was clean. All basic amenities were there. Refrigerator, AC, toiletries. Value for money. But it was a no-window room, which I didn't notice neither at the time of booking nor during stay! Actually my stay was for 9 hours or so. The location is good as Jungceylon mall where there is KFC, MCdonald are just 5 min walk. There is cheap market for fruits also nearby. Clean place also. At the reception it was hot as neither AC nor fan was there. Lift's display was not working. But overall, considering the price, it was great deal.

2019-05-02 • via Nuitee
V
Verified traveler • self
4
Pros:

シャワーは水です。
デポジットの返却に時間が必要、ボロボロの1000バ－ツ二枚を返された
フェイスタオルがない

2019-05-02 • via Nuitee
V
Verified traveler • partner
8
Pros:

Its near to jungceylon shopping centre,the spa is just beside and the hotel also provide bike rental.The only downside is that there are few tv channels and the room is not as described loke the photos being shown on line.

2019-04-06 • via Nuitee
D
Djalal
6
Pas vraiment
Pros:

Personnel pas bien formé et pas professionnel c'etait ma deuxième fois ...en fin de séjour j'ai demandé un late check out il m'ont dis 100 baht pour une heure alors que je viens de passer dix jours sur cet hôtel bon grossomodo ça manque les bonnes manières avant c'était mieux

2019-03-29 • via Nuitee
V
Verified traveler
4
Pros:

No hot water in the room. Last day I was there the water came out of the taps black.

2019-03-20 • via Nuitee
V
Verified traveler • friends
2
Pros:

Le pire hotel de ma vie, a fuir absolument, n allez pas la il n y a aucuns point positif a cet hotel, odeur de toilette dans la chambre, c est comme si on logeait dans une canalisation, pas de pression d eau pas d eau chaude, l eau des toilettes jaune durant tout le sejour

2019-02-22 • via Nuitee
B
Benjamas
2
Pros:

พนักงานตอนรับบริการไม่ดีเลย ห้องพักไม่มีผ้าห่ม เมื่อ checkin เข้าห้องพัก ยังไม่ทำความสะอาด แอร์ไม่เย็น ไม่ประทับใจ

2019-02-21 • via Nuitee
F
Francesca
8
Pros:

Hotel staff were lovely , breakfast was good . Great location to local interests

2019-01-17 • via Nuitee
V
Verified traveler
6
Pros:

Good location, obviously new staff as the booking was difficult to find

2019-01-10 • via Nuitee
V
Verified traveler
8
Pros:

staffs are very accommodating. We arrived super late and they still managed to accommodate us even if the hotel is fully booked. The room was clean too

2019-01-02 • via Nuitee