Residence Inn by Marriott Albany Washington Avenue

Hotels
Residence Inn
8.6 (203 reviews)
124 Washington Avenue Extension , McKownville , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great customer service
Convenient location
Clean facilities
Cons:
Cleanliness issues
Room quality concerns
Poor food options

Categories

Cleanliness
8.29
Expired yogurt at breakfast and maintenance issues with cleanliness, noted in the negative review.
Service
9.76
Customers praised customer service, especially the proactive and thoughtful sales coordinator.
Location
9.8
Convenient location close to the mall and dining options, as well as proximity to the airport.
Room Quality
7.76
Issues with room quality noted, including sagging mattress and malfunctioning amenities.
Amenities
8.78
Amenities generally rated well, but specific issues with breakfast items and cable problems reported.
Value for Money
8.24
Concerns over value due to negative feedback about room quality and services.
Food and Beverage
6.8
Negative remarks about expired items at breakfast and general food quality.
Overall Experience
9.37
Overall experiences were positive, with many willing to return despite noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:12

Property Description

Convenient Location
Situated just off Interstate 87 and Interstate 90, the Residence Inn offers easy access to both the University at Albany and downtown Albany.

Comfortable Accommodations
Each room at the Residence Inn by Marriott Albany Washington Avenue is thoughtfully designed with a fully-equipped kitchen, a cozy seating area with a sofa bed, and a flat-screen cable TV for your entertainment.

Modern Amenities
Take advantage of the hotel's business center, fitness center, and 24-hour reception during your stay. Additionally, enjoy the convenience of free Wi-Fi, daily breakfast, and laundry services.

Experience the perfect blend of comfort and convenience at the Residence Inn by Marriott Albany Washington Avenue. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note, the swimming pool will be closed for upgrades from 9 September 2018 until 16 September 2018.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 203 reviews
Cleanliness: 8.29
Service: 9.76
Location: 9.8
Room Quality: 7.76
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 6.8
Overall Experience: 9.37
E
Elizabeth couple us
10
2025-11-29 via Nuitee
T
Thomas couple gb
10
2025-11-17 via Nuitee
K
K6423ITsophiep Family
10
Perfect location and amazing customer service!
Pros:

We booked hotel blocks for our wedding guests and had a phenomenal experience working with our sales coordinator Kayla! She was very responsive when we had questions and proactive in making sure we were able to meet our booking minimum. She was so thoughtful and really went the extra mile in making sure our guests had everything they needed. The location was convenient to our venue and we got great feedback from everyone who stayed here. Thank you!!

2025-10-12 via Tripadvisor
J
Jerry family
10
Pros:

Very nice so far!

2025-10-10 via Nuitee
A
Angela partner
10
Pros:

I would book again. Also, would recommend hotel to friends and family.

2025-09-23 via Nuitee
M
Mackenzie
10
Pros:

Convenient walking distance to the mall with many dining options and things to do. 10 minutes from airport. Clean and nice staff

2025-09-10 via Nuitee
A
Angela family
8
Pros:

Expired yogurt at breakfast. Apples pretty neat up. Otherwise place was great.

2025-09-07 via Nuitee
K
Karen couple us
6
Pros:

Location, kitchenette

Cons:

The bed was so smashed the edges were completely collapsed.

2025-08-28 via Nuitee
R
Regina solo_traveller us
10
2025-08-26 via Nuitee
A
Agyeman
10
Pros:

Good stuff. Bathroom needs updating

2025-08-21 via Nuitee
A
Alice
8
Pros:

Good

2025-08-12 via Nuitee
C
Chris
2
Poor business practices
Pros:

After pre paying the management dropped the rooms and put us in a lower quality hotel way out of our way without even discussing it with us prior

2025-08-11 via Nuitee
T
tltbiker NONE Churchton, Maryland
2
Don't Stay Here
Pros:

Find another hotel. This Residence Inn is not worthy of Marriott. This hotel is not worth the money. The mattress was sagging. The sheets and the mattress cover came off in the middle of the night. Gross. The decor was sad, tired, and dirty. The dishwasher didn't work. Water in the pool was murky.

I complained to the person at the desk and asked to talk with the manager, Creed. Not there. She said he would call me. I called back three times over the next week and left a message on his voicemail. No response. No customer service.

2025-08-07 via Tripadvisor
S
Susan
8
Pros:

The hotel we stayed was very nice overall. Our only issue was that the cable was not working and the maintenance guy couldn’t get it to work. They did offer us another room but we had already settled in and had a pizza on the way. Would definitely stay there again

2025-07-15 via Nuitee
T
Tami family_with_children us
10
Pros:

Staff was really great. The room was large and comfortable. Close to the cross gates mall. The free Breakfast was good too.

Cons:

The location is a little inconvenient.

2025-07-01 via Nuitee
A
Angel family
10
Pros:

Clean room, spacious, course to the mall and Walmart without being directly on the traffic,which were pluses for us. Dishwasher was nice to have. Good breakfast

2025-06-08 via Nuitee
M
Michelle young couple au
8
Very good
2025-04-25 via Nuitee
M
Melissa family
10
Pros:

The hotel is doing renovation and my room was spacious and remodeled . Very comfortable. Due to renovation pool was closed but they said we can use the pool at a near by hotel. I passed because it would be too inconvenient and it’s cold outside the front desk staff was very nice and welcoming.

2025-04-06 via Nuitee
L
Lownsbury review category business travellers us
10
Exceptional
2025-03-18 via Nuitee
J
Jess
6
Pros:

.

2025-03-13 via Nuitee