Renaissance Aix-en-Provence Hotel

Hotels
•
Renaissance Hotels & Resorts
8.5 (1940 reviews)
320 avenue Wolfgang Amadeus Mozart , Aix-en-Provence , fr

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Children allowed
Pets allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Electric car charging station
Health club
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Well-decorated rooms
Cons:
Cleanliness issues
High prices for quality
Food quality concerns

Categories

Cleanliness
7.89
Average cleanliness based on negative sentiment about poor maintenance and average cleanliness.
Service
9.36
The service was frequently praised, with specific mentions of personal attention and effort.
Location
9.4
Excellent location noted in multiple reviews, close to historical sites.
Room Quality
8.85
Rooms were described as well-decorated and comfortable.
Amenities
8.38
Amenities were decent but noted to be lacking in some aspects such as spa temperature.
Value for Money
7.34
Concerns about rising prices and decreasing quality reflected in several reviews.
Food and Beverage
7.89
Food quality was criticized, particularly the breakfast and dinner offerings.
Overall Experience
8.86
Overall positive experiences with a few notable disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 17:18

Property Description

Experience the elegance and comfort of Renaissance Aix-en-Provence Hotel, perfectly situated just a 10-minute stroll from the vibrant heart of Aix-en-Provence.

Luxurious Spa Experience
Indulge in complimentary access to our tranquil spa, featuring a heated indoor pool, steam room, and two serene treatment cabins for ultimate relaxation.

Gourmet Dining Options
Savor a delightful array of breakfast choices, including American, continental, and buffet styles, alongside a cozy bistro and bar for an exceptional dining experience.

Ideal Location for Activities
Discover entertainment and recreation with golf just 3 km away, bowling 1 km from your doorstep, and horseback riding nearby, plus the stunning Grand Theatre only 200 meters away.

Don't miss the opportunity to elevate your stay in Aix-en-Provence—book your escape today!

Important information:



Four superior double rooms adapted for people with reduced mobility are available.

Children can only access the indoor pool from 8:00 a.m. to 10:00 a.m. and from 6:00 p.m. to 7:00 p.m.

Renaissance Esthederm Spa: Two massage cabins, a gym, a hammam and an indoor swimming pool are available for your well-being. Children and seniors up to 16 years old cannot access the spa between 10:00 a.m. and 6:00 p.m and from 7 p.m to 9 p.m. From July 1st to September 6th, access will be closed to them.

Outdoor swimming pool accessible depending on weather conditions.Swimming pool: Closed from Mon, Mar 23, 2026 until Fri, May 1, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MRS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 25 per day.

Location

Guest Reviews

8.5
Based on 1940 reviews
Cleanliness: 7.89
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.38
Value for Money: 7.34
Food and Beverage: 7.89
Overall Experience: 8.86
J
Jelena • solo_traveller • rs
1
Hladan,bez duše i ne zasluzuje 5*
Pros:

Ništa.

Cons:

Prvo hotel uzima 200e depozita bez prethodne najave na sajtu ili bilo gde da je naznačeno,onda čekaš nekoliko dana da ti isti vrati.Doručak za hotel sa 5 * vrlo vrlo siromašan.Osoblje lažno ljubazno ...osećamo se svaki put ko da prolazimo kroz dektetor kad ulazimo izlazimo.Hotel nema dušu ,sve hladno ,jednolično ..užas.Najveći problem što ti ne dozboljavaju da sam svoj auto parkiraš i nosiš svoje ključeve.Nego te jure i uznemiravaju ko "kobci"da vratiš ključeve,pod izgovorom da moraju kod njih biti jer sta ako dodju vatrogasci .A imaju i zatvorenu garažu i parking ispred hotela veliki koji naplaćuju preskupo 30e po danu.A da ne pričam kako vrše selekciju automobila po vrednosti.Pa oni skljuplji idu u prvi red, a one malo jeftinije parkiraju ispred označenog parkinga.Godišnje što zbog posla ,što privatno menjam jako veliki broj hotela (sigurno godišnje i preko 30 )ali u odvratnijem bila nisam.Bukvalno jedva smo čekali da odemo iz njega...Ne preporučujem nikako nikome ...Što se tiče zvezdice realno zasluzuje 3 *

2026-04-25 • via Nuitee
B
Barry • solo_traveller • ie
10
2026-04-23 • via Nuitee
S
Sally • couple • au
9
Amazing stay with fabulous staff that made our stay memorable
Pros:

The staff

Cons:

couldn’t use the outdoor space (it was being renovated) yet the spring weather had arrived so it would have been nice to be able to sit outside. Gym needs a new treadmill and better equipment for a 5 star hotel

2026-04-21 • via Nuitee
G
guy • couple • fr
7
2026-04-21 • via Nuitee
L
Louis • couple • fr
8
personnel réactif mais organisation générale à revoir.
Pros:

Bon emplacement par rapport au centre ville et au grand théâtre de Provence.

Cons:

Problème de clim/chauffage dans notre chambre qui à été réglé après notre réclamation.
Petit déjeuner chaotique du fait de l'organisation du service qui court dans tous les sens sans organisation.
Le SPA est mal agencé, pas de tuyau d'eau dans le bain de vapeur, et un vestiaire/douche compliqué à utiliser car quand un client s'enferme dans le vestiaire il n'y à plus d'accès à la douche !

2026-04-20 • via Nuitee
W
Warner • family_with_children • nl
6
Pros:

De locatie
Personeel was vriendelijk en flexibel

Cons:

De föhn op de kamer werkt niet
De lege toiletrol van de vorige gebruiker stond nog op de kamer
Ontbijt was goed maar ik miste vers fruit (gesneden) en yoghurt

2026-04-20 • via Nuitee
H
herve • solo_traveller • mc
9
2026-04-20 • via Nuitee
S
Saillard • couple • fr
10
Très bon séjour. Nous avons pu changer de chambre et cette dernière était superbe avec petit balcon et vue sur la Ste Vi
Pros:

La gentillesse et la réactivité du personnel

Cons:

Première nuit un peu bruyante au niveau de la rue .

2026-04-18 • via Nuitee
A
ARGIRIOS • solo_traveller • gr
10
2026-04-13 • via Nuitee
N
Nicole • family_with_children • fr
9
Pros:

Tout.Personnel aimable.Petit déjeuner trés bien.
Pour le Festival hotel au top.

Cons:

Problème chaiffage un peu bruyant et mal réglé.
Chambre froide.

2026-04-12 • via Nuitee
M
maggy • family_with_children • fr
10
Pros:

tout est parfait

2026-04-10 • via Nuitee
A
Alexander • family_with_children • at
9
2026-04-10 • via Nuitee
M
Marzena • family_with_children • pl
9
2026-04-10 • via Nuitee
R
Rui • family_with_children • es
8
2026-04-10 • via Nuitee
J
jean-philippe • couple • ch
5
Réservé en faisant confiance mais déçue
Pros:

Le restaurant

Cons:

L'emplacement est mauvais excentré. La chambre ne possède pas de chauffage. La chambre est plutôt digne d'un 3 étoiles!

2026-04-09 • via Nuitee
A
ANNALISA • family_with_children • it
10
INDIMENTICABILE E RIPETIBILE
Pros:

La cordialità dello staff, la dimensione della camera, i servizi, la colazione incredibile, e soprattutto l'utilizzo della piscina e della spa.

Cons:

Niente

2026-04-08 • via Nuitee
T
Toni • solo_traveller • es
9
2026-04-08 • via Nuitee
A
ARNALDO • family_with_children • it
10
Consigliato
Pros:

Tutto perfetto: personale, posizione, camera e colazione. Credo che ad Aix sia l'albergo migliore

Cons:

La mancanza del bidet, vabbè che in Francia non si usa ma in un albergo 4 stelle molto frequentato da italiani lo potrebbe installare

2026-04-08 • via Nuitee
G
GHYSLAINE • family_with_children • fr
9
NOUS Y REVIENDRONS
Pros:

BUFFET TRES BIEN
ACCEUIL ET PERSONNEL A L ECOUTE
LE CHAUFFEUR TAXI ETAIT TRES BIEN
HOTEL AGREABLE ET PISCINE AUSSI

2026-04-07 • via Nuitee
A
Angel • family_with_children • ch
8
Cons:

Wenn drei Personen drin sind, sollte man das Wasser auch für 3 "auffüllen" und nicht für 2. Ebenfalls mit den Tücher.

2026-04-07 • via Nuitee