Sheraton San Jose Hotel, Costa Rica

Hotels
•
Marriott
9 (140 reviews)
Route 27, 350 Metros West of Multiplaza Mall, San Rafael, San Jose, 10203 , San Rafael , CR
506-40550505

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Pets allowed

Facilities

Meeting rooms
Accessible bus station shuttle
Fitness facilities
Express check-out
Area shuttle (surcharge)
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful property
Cons:
Cleanliness issues
Accessibility challenges

Categories

Cleanliness
8.14
There were issues with dirty/stained towels and concerns about bathroom cleanliness.
Service
9.61
Staff were friendly and accommodating, though there were some complaints about reaching guest services.
Location
8.65
Beautiful property but difficult to access, further away from the airport than expected.
Room Quality
9.1
Standard hotel rooms, but with some issues in cleanliness.
Amenities
8.63
Amenities such as the pool and casino are available but not up to expectations from online portrayals.
Value for Money
9.59
Overall good value considering the quality of stay and services provided.
Food and Beverage
8.64
Breakfast was great, but some aspects of dining (like cleaning) need improvement.
Overall Experience
9.61
The overall stay was excellent with beautiful property features.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:18

Property Description

Experience the perfect blend of luxury and comfort at Sheraton San Jose Hotel, Costa Rica, where your unforgettable getaway awaits.

Indulge in Leisure
Try your luck at our vibrant casino and unwind at our outdoor pool or steam room, fostering relaxation and enjoyment with every moment spent at our premium amenities.

Culinary Delight
Savor exquisite Fusion cuisine at our renowned restaurant, Curu, or enjoy the convenience of 24-hour room service. Quench your thirst with refreshing drinks from our poolside bar, ensuring a delightful culinary experience.

Business and Event Support
With a spacious conference center and a 24-hour business center, our hotel caters perfectly to your professional needs, whether planning a business meeting or a special event.

Don’t miss your chance to experience the ultimate in hospitality – book your stay today!

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is not required for transportation to and from this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets cannot be left unattended

  • Pets

    Pets allowed

  • Pets

    Pet max weight (per pet) in lb is 40

See all policies

Location

Guest Reviews

9
Based on 140 reviews
Cleanliness: 8.14
Service: 9.61
Location: 8.65
Room Quality: 9.1
Amenities: 8.63
Value for Money: 9.59
Food and Beverage: 8.64
Overall Experience: 9.61
G
Gennadiy
10
Pros:

staff is great. comfortable beds

2025-10-06 • via Nuitee
B
Bennett
10
Pros:

Casino and Multiplaza are very close

2025-10-02 • via Nuitee
D
Daniel • partner
10
Pros:

Great staff and very accommodating. Good food and clean place. We would definitely come back.

2025-09-28 • via Nuitee
T
thomas
10
Pros:

Was fine

2025-09-27 • via Nuitee
D
Dolores
10
Pros:

Friendly staff, good quality food, great view from room and breakfast room. Would have loved a larger pool with more flexible schedule, the heated water was a very appreciated.

2025-09-19 • via Nuitee
C
Carlos • family
6
Pros:

A/C in the room didn't work properly, had it at max power and ir was hot as hell, never used a blanket.

Breakfast options could improve, food lacked taste and coffe was burnt

2025-09-16 • via Nuitee
R
rita • family_with_children
10
Pros:

Lovely stay, great breakfast

2025-09-15 • via Nuitee
W
Wilson • family
10
Pros:

The best service, the employees are the best love this hotel.

2025-09-14 • via Nuitee
J
Judy • family
10
Pros:

Always stay here. Great dinning options casino. Super located close to everything. Staff is incredibly helpful and pleasant

2025-09-13 • via Nuitee
B
Beatrice
10
Pros:

Excellent stay

2025-09-11 • via Nuitee
S
Shwetal
10
Pros:

Good room quality, good breakfast. Bad dinner.

2025-09-09 • via Nuitee
C
Candy • partner
10
Pros:

Everything was ok

2025-09-05 • via Nuitee
E
ernesto • family
10
Pros:

On the way.

2025-08-31 • via Nuitee
V
Verified traveler
10
Great option in San José
Pros:

Great hotel with wonderful friendly staff. We had a lovely stay

2025-08-25 • via Nuitee
C
Charlie
6
Pros:

Decent property staff was friendly couldnt get guest services nor room service to answer the phone few times.

2025-08-17 • via Nuitee
D
Dana
8
Boiling water in the shower
Pros:

We are regular guests at the hotel, all rooms have a problem with boiling water in the shower. I have already written about this once. The water heating system is not set correctly and can cause burns.

2025-08-14 • via Nuitee
J
Jose Miguel
8
Pros:

Siempre nos gusta quedarnos en el sheraton de Escazú. Buena atención. Está vez no me gustó mucho el desayuno en especial los huevos revueltos que tenían disponibles.. mejor pedir un omelette.

2025-08-03 • via Nuitee
H
Helena-Kelleese
10
Pros:

Loved it

2025-07-29 • via Nuitee
W
William
8
Pros:

Great employees and I like the card room .

2025-07-28 • via Nuitee
D
Deana • partner
8
Pros:

Standard hotel room, basic.
Clean. I would stay there again.

2025-07-26 • via Nuitee