Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good breakfast options
Cons:
Unpleasant odors
Outdated and poorly maintained rooms

Categories

Cleanliness
7.55
Reported issues with drain smells and poor bathroom cleanliness.
Service
9.99
Staff were helpful, friendly, and went out of their way to assist guests.
Location
8.56
Some positive remarks, but location mentioned as crowded and dirty.
Room Quality
7.51
Rooms were described as outdated, small, and inconvenient.
Amenities
7.04
Spa facilities were poor; many amenities were broken or lacking.
Value for Money
8
Perceived as slightly costly compared to other places in Vietnam.
Food and Beverage
9.55
Good breakfast with great variety, and positive remarks on room service.
Overall Experience
9.02
Had some enjoyable aspects, but overall experience was marred by issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:14

Property Description

Luxurious Amenities

Candle Hotel Hanoi offers a unique blend of luxury and comfort with its Japanese-style bath house, thermal-water swimming pool, and modern fitness centre. The guestrooms, designed in a bright and contemporary style, feature free Wi-Fi, flat-screen TV, personal safe, and minibar. Some rooms even include a kitchenette and microwave for added convenience.

Convenient Location

Located amidst international embassies, the hotel is in close proximity to Thu Le Zoo, West Lake, and the Ho Chi Minh Mausoleum. With Noi Bai International Airport just 25 km away, Candle Hotel Hanoi provides easy access to key attractions in Hanoi City.

Culinary Delights and Relaxation

Indulge in Vietnamese and Japanese cuisines at the on-site restaurant or opt for in-room dining. Unwind at the spa with rejuvenating beauty treatments and massages, or simply relax in the common lobby on each floor. Experience luxury and tranquility at Candle Hotel Hanoi.

Important information:

Please note that a surcharge applies for early and late check-ins. Please contact hotel in advance for further information.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for VND 600,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 524 reviews
Cleanliness: 7.55
Service: 9.99
Location: 8.56
Room Quality: 7.51
Amenities: 7.04
Value for Money: 8
Food and Beverage: 9.55
Overall Experience: 9.02
B
Baptiste • couple • fr
9
Séjour idéal et relaxant
Pros:

Hôtel idéal pour se reposer avec un personnel à l’écoute et aux petits soins.
Les chambres sont très belles et bien équipées, le ménage est fait tous les jours dans la chambre.
Le petit déjeuner à volonté propose un large choix avec beaucoup de salé et une partie sucrée.
La piscine ainsi que l’espace spa (bains à remous, sauna, hammam) est un réel plus avec vestiaires et douches a disposition également.
Possibilité de déposer ses bagages à la réception avant le check-in et après le check-out.

Cons:

Rien de spécial, si ce n’est les joints de la piscine et du bain à remous qui pourraient être mieux nettoyés à certains endroits.

2026-04-12 • via Nuitee
F
fiskus.k • family_with_children • cz
10
2026-04-12 • via Nuitee
F
fiskus.k • family_with_children • cz
10
2026-04-12 • via Nuitee
M
Marilyn • couple • au
9
Great looking hotel with excellent sized rooms.
Pros:

Great hotel with friendly staff, massive room with all amenities. Great location with nice buffet breakfast.

2026-04-09 • via Nuitee
S
stephane • family_with_children • fr
8
2026-04-03 • via Nuitee
C
Charlotte • family_with_children • be
9
Pros:

Spacious familieroom with a washing machine. Good spa. The breakfast was also very good.

Cons:

Nothing special, but a washing rack would be helpfull.

2026-03-31 • via Nuitee
V
Vuong viet • extended_group • vn
10
2026-03-26 • via Nuitee
M
MEI • extended_group • jp
9
快適
Pros:

部屋も広くて設備も整っていました！ホテルの周りの治安もよく観光地などはタクシーで10分程度で着きます。快適なホテルでした。朝ごはんも日本食があり嬉しかったです。

Cons:

日系ホテルをわざわざ調べて予約したので日本語が通じるかなと思っていましたが一切通じません。簡単な英語と翻訳機でやり取りという感じです。もしかしたら話せるスタッフがいるかもしれませんがあまり期待しない方が良さそうです。

2026-03-24 • via Nuitee
V
van eijndthoven • couple • nl
10
2026-03-23 • via Nuitee
4
4sarveshr • Family • Singapore
10
Perfect for families
Pros:

This is apartment hotel. Very specious rooms equipped with full kitchen. Has induction stove. We booked 2 bedrooms flat. Very clean rooms with all amenities.

2026-03-22 • via Tripadvisor
D
Donna • family_with_children • au
10
Pros:

Super Candle great location just a bit out of Old Quarter quite, clean and the ataff were very friendly. Breakfast was good great variety of meats, fruit and other food. Just a quick ride into Old Quarter with a grab and they are a dime a dozen

Cons:

Cannot say a bad word about this accomadation

2026-03-22 • via Nuitee
P
Paul • family_with_children • ro
10
2026-03-18 • via Nuitee
P
Paul • couple • au
9
Very welcoming staff & very good accomodation
Pros:

Staff very good - food was excellent - spa very good - pool very nice

Cons:

No Cable TV - unable to watch sport from Australia

2026-03-17 • via Nuitee
S
Sofia • couple • ch
10
2026-03-17 • via Nuitee
M
MarkWilliams63 • Couples • Tweed Heads, New South Wales
8
Great
Pros:

Loved it here . It's not a very central location tourist wise but it was kinda fun being in the outer local spot . Was not that far to old town. Food was lovely. The staff were really friendly and extremely helpful. Great really big heated indoor pool . Spa service was fantastic both times. Rooms were large and very clean, beds very comfy. All up a great stay in a lovely hotel.

2026-03-11 • via Tripadvisor
R
RINA • couple • jp
9
2026-03-09 • via Nuitee
J
Jyveturkie • Family • Hong Kong Island, Hong Kong
6
Spacious room, otherwise unimpressive
Pros:

The hotel is located closer to the airport than many of the older hotels, but it's about 15-20 minutes from the Old Quarter where many of the tourist sites and restaurants are. The area near the hotel has a number of cafes and small restaurants.

We booked the 2-bedroom apartment for our family of four. The room was very spacious with two bathrooms, a living room, and a sizeable kitchen area with a full-sized fridge. Breakfast was adequate. It included an egg/omelette station and a pho station. There was more Asian than Western food.

The hotel room was clean, but certainly in need of updating. I wish the beds and furniture had been more comfortable. The pool was similar in that it served its purpose while feeling old and tired.

The last night of our stay, a bad odor (sewage smell) appeared in the main bathroom.  It was strong enough that we had to close the bathroom to keep the smell out of the bedroom, and avoided using the bathroom for several hours.

Overall, the Super Candle worked for our needs on this trip, but did not impress in any way.  We will likely not stay again.

2026-03-08 • via Tripadvisor
A
Alex • couple • ar
10
2026-03-08 • via Nuitee
T
Thomas • family_with_children • no
9
Pros:

Hôtel très bien, petit déjeuner extraordinaire, équipe accueillante et serviable, je recommande

Cons:

Literie moyenne

2026-03-07 • via Nuitee
T
Thomas • family_with_children • no
9
Pros:

Et en plus super petit déjeuner et en plein quartier vietnamien.

2026-03-02 • via Nuitee