Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Tasty breakfast
Cons:
Issues with room amenities
Service delays on requests

Categories

Cleanliness
8.8
Room was clean, but issues with missing towels and amenities reduced the score.
Service
10
Staff were friendly and helpful, enhancing the overall experience despite some issues.
Location
10
Excellent central location, easy access to attractions and transportation.
Room Quality
8.77
Rooms were nice but had some functional issues like a malfunctioning TV.
Amenities
8.81
Basic services met expectations, but additional options like a working fridge were lacking.
Value for Money
9.26
Good overall value considering location and amenities.
Food and Beverage
9.79
Breakfast had good variety and quality.
Overall Experience
9.75
While there were some issues, the overall stay was enjoyable and met most expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:30

Property Description

Luxurious Accommodations
Indulge in stylishly furnished rooms with modern amenities including free WiFi, cable TV, and a minibar. Some rooms even feature a private balcony, a bath, and a seating area for ultimate comfort.

Top-Notch Services
Enjoy complimentary services such as luggage storage, concierge assistance, and tourism information. Additionally, take advantage of car rental, laundry, and dry cleaning services for a hassle-free stay.

Prime Location
Conveniently situated just 65 meters from Universidad Catolica Metro Station, Hotel Ismael 312 offers easy access to explore Santiago. Don't miss the nearby attractions like Gabriela Mistral Cultural Centre and the short distance to Arturo Merino Benitez Airport.

Book now for an unforgettable stay at Hotel Ismael 312!

Important information:

Please note that for tax exemption travelers must pay in US dollars and have to present the migration card they are given when they arrive to the country.






LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 602 reviews
Cleanliness: 8.8
Service: 10
Location: 10
Room Quality: 8.77
Amenities: 8.81
Value for Money: 9.26
Food and Beverage: 9.79
Overall Experience: 9.75
V
Vicenç • couple • es
8
Buena ubicación
Pros:

Ubicación

Cons:

Camas muy blandas, un poco ruidoso

2026-04-11 • via Nuitee
N
Nick • couple • gb
9
Will likely return here
Pros:

Good breakfast, good location, nice pool area. Great staff.

2026-04-11 • via Nuitee
M
Maureen • couple • us
10
Perfect location and clean quiet hotel.
Pros:

Hotel Ismael is a lovely hotel in a great location. We were able to walk to the historical city, St Lucia, the restaurant area, San Cristobal . With a park across the road, it is very quiet.
Staff were excellent and very helpful.

Cons:

nothing.

2026-04-11 • via Nuitee
M
Maria • solo_traveller • gb
8
2026-04-05 • via Nuitee
B
Beth • couple • gb
7
Rooftop pool and big bed!
Pros:

Loved the pool and the location and the huge bed

Cons:

The room could’ve been a bit nicer overall but was very functional

2026-04-05 • via Nuitee
A
An Gang • couple • au
10
Pros:

good location and cleaning

Cons:

no

2026-04-05 • via Nuitee
L
Lucrezia • couple • it
6
Tutto sommato carino
Pros:

La posizione sicuramente

Cons:

Ci ho messo 2 ore a fare il ceck in perché non trovavano la prenotazione

2026-04-04 • via Nuitee
A
Annette • couple • de
7
Solides Stadthotel für einen Besuch Santiagos
Pros:

Die Lage des Hotels ist richtig toll um die Innenstadt von Santiago zu erkunden und es gibt jede Menge Restaurants in Fußnähe. Das Frühstücksangebot war vielfältig und von guter Qualität.

Cons:

Die Schlüsselkarten haben nicht gut funktioniert. Die Atmosphäre beim Frühstück war nicht sehr gemütlich und die Zimmer recht hellhörig. Darum kein erstklassiges Hotel, aber ein gutes! :-)

2026-04-04 • via Nuitee
I
IVAN • family_with_children • br
9
2026-04-04 • via Nuitee
S
Sharyn • couple • au
9
Pros:

Location and amenities

2026-04-01 • via Nuitee
A
Anton • couple • de
9
Sehr schöne Lage, großes Bett, leckeres Frückstück
Pros:

Sehr großes Bett mit neuwertiger Matratze.
Frühstück sehr lecker

Cons:

Check in erst um 15 Uhr

2026-03-30 • via Nuitee
R
Roxana • extended_group • be
9
A little gem in the Listerria quarter of Santinago.
Pros:

Very nice, modern hotel close to the city centre (walkaboe distance to all main attractions). Friendly staff, excellent breakfast and comfortable beds.

Cons:

Rooms are on the small size but nothing to bother us. Pool is v small/same for the terrace.

2026-03-30 • via Nuitee
C
cmac-Decatur • Couples
10
Very well located with excellent park views.
Pros:

Very good location with great views of the Parques Forestal and Metropolitano. Booked a king park view room but believe we we're in a park suite. This was a great place to end our trip to Chile - easy walk to the Plaza de Armas and the Museum of Precolumbian Art and a short metro ride to Parque Quinta Normal and the Museum of Memory & Human Rights. Breakfast was very good albeit a bit crowded at prime time of 8 - suggest eating a bit earlier or later. There are plenty of restaurant options a short walk away for dinner. Bed and room were very comfortable, though some of the room furniture was a bit oddly set-up.

2026-03-29 • via Tripadvisor
C
Christopher • couple • ca
9
This is a great spot to stay in Santiago
Pros:

This is a perfect location, with a real local feel. Anything you need in Santiago is accessible either within walking distance or by easy transit connections nearby. The staff were exceptional and we loved the little rooftop pool with stunning views.

Cons:

We loved it all!

2026-03-28 • via Nuitee
V
Valentin • couple • us
10
Met our expectations!
Pros:

Location is excellent, clean, close to the metro, restaurants and interesting sites. Little expensive than most of other hotels but the service was good and concierge especially Juan , who did an extra mile to help us. It was worth the cost. Highly recommended.

Cons:

They tried their best.

2026-03-26 • via Nuitee
A
Anne • family_with_children • fr
9
Pros:

Déco très raffinée.
Excellent petit déjeuner.
Bonne literie

Cons:

Eau froide de la petite piscine.

2026-03-26 • via Nuitee
N
Nomad28248705133 • Couples
10
Lovely, small hotel in excellent location
Pros:

Great location: safe and near wonderful restaurants; excellent breakfast; staff very helpful; small and quiet.

2026-03-22 • via Tripadvisor
T
TheRealFrampy • Couples • Winchester, Hampshire, England
10
Fantastic Hotel in great location
Pros:

Super Hotel! Fantastic location for the centre of town, lots of bars and resturants, and a really cool artesan market with all sorts on offer. Front desk staff were really helpful, even bringing me some cardboard to pack a couple of pictures Ibought at the market. Breakfast was great, rooms clean and comfortable, wish we could have stayed longer! Definitely on the list to return.

2026-03-21 • via Tripadvisor
E
Erika Regina • couple • br
7
2026-03-20 • via Nuitee
L
Louise • couple • gb
8
2026-03-18 • via Nuitee