Royale Chulan Damansara

Hotels
8.1 (2936 reviews)
2 Jalan PJU 7/3 Mutiara Damansara , Petaling Jaya , my

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious room
Good location
Cons:
Uncomfortable bed
Rundown facilities
Slow check-in process

Categories

Cleanliness
7.31
Several complaints about room condition, dirty amenities, and slow housekeeping.
Service
9.28
Mixed reviews, but some commendable interactions with staff.
Location
8.82
Overall positive feedback about the location being convenient.
Room Quality
6.77
Issues with uncomfortable beds, rundown conditions, and missing basic amenities.
Amenities
7.8
Facilities described as lacking and in need of refurbishment.
Value for Money
8.76
Affordable pricing, but expectations were not met for a 5-star hotel.
Food and Beverage
7.81
Breakfast options considered limited; some improvements needed.
Overall Experience
8.28
Mixed feelings about the stay with various points noted for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:15

Property Description

Luxurious Amenities
Indulge in the infinity swimming pool and enjoy direct access to The Curve shopping mall. Free WiFi ensures you stay connected throughout your stay.

Elegant Accommodations
Experience contemporary decor in air-conditioned rooms with flat-screen TVs. Relax in the en suite bathroom with shower facilities and complimentary toiletries. Choose from pool or city views for a personalized stay.

Culinary Delights
Savor local and international cuisine at Royale Coffee House, open all day. For Japanese specialties, head to Minori Restaurant. Experience a variety of culinary experiences without leaving the hotel.

Book now to experience the luxury and convenience of Royale Chulan Damansara.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 4 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for MYR 130 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2936 reviews
Cleanliness: 7.31
Service: 9.28
Location: 8.82
Room Quality: 6.77
Amenities: 7.8
Value for Money: 8.76
Food and Beverage: 7.81
Overall Experience: 8.28
M
mohd • family_with_children • sg
9
2026-03-14 • via Nuitee
H
Hamidreza • couple • dm
7
Pros:

Its ok

2026-03-13 • via Nuitee
T
Toshihiko • solo_traveller • jp
5
Do not book club rooms, no lounge!
Pros:

excellent location, just next to Mutiara Damansara station, making access very convenient. There is also a shopping mall right next door, so shopping and dining options are plentiful. The breakfast was good, and the room itself had a high ceiling and gave a rather elegant and luxurious impression.

Cons:

I booked a Club room, and the lounge was closed during my stay. Apart from having afternoon tea delivered to my room once, there were virtually no benefits associated with the Club room. Paying nearly 300 MYR extra per night for this was extremely disappointing. I also believe it is not appropriate that the hotel did not clearly state that the lounge was unavailable. I personally do not drink alcohol, but if you do, you would probably feel that this is almost like a scam.

Additionally, on the day of check-in I arrived at KL Airport before 7 a.m. after a long international flight. Since I expected to be quite tired, I had sent a message through Booking.com in advance requesting the possibility of early check-in. Unfortunately, I never received a reply. When I arrived at the hotel around 1 p.m., I was simply told that check-in was at 3 p.m.. Of course, I understand that early check-in depends on availability and is at the hotel's discretion, but not receiving any response at all was very disappointing.

I have stayed in Club rooms many times at hotels such as Le Méridien KL Sentral and ParkRoyal Bukit Bintang, and I have to say that the difference in service is quite significant.

I had previously stayed several times at Royal Chulan Kuala Lumpur in Bukit Bintang (not in a Club room) and had a very positive impression of the brand. Unfortunately, this stay completely changed that impression.

2026-03-12 • via Nuitee
A
Atiqah • extended_group • my
9
Comfortable and easy access to public transport and mall
Pros:

room very big and clean

2026-03-11 • via Nuitee
L
Lim Kok Bing • couple • my
1
Not worth for the money at all
Pros:

Location

Cons:

Requested single big bed but gave 2 single bed park together.
Cleanliness of the toilet
Smell of the room
Air conditioner not function well

2026-03-09 • via Nuitee
K
Khung • family_with_children • sg
9
Pleasant stay.
Pros:

Breakfast was nice. We booked a family room w 3 beds and were pleasantly surprised that we were given 2 adjoining rooms! Love that!
Location is convenient considering that it is joining to a MRT station.

Cons:

No indoor slippers were provided till we requested. Could have been placed in rooms.

2026-03-09 • via Nuitee
J
John Hilmar • couple • dk
7
2026-03-09 • via Nuitee
A
Abd Razak • couple • bn
8
2026-03-08 • via Nuitee
T
Tengku Hafiz • couple • my
10
2026-03-08 • via Nuitee
J
jamilah • family_with_children • my
10
Overall, the stay is excellent tq.
Pros:

The valet parking facility is great. Especially for senior citizens. Check-in and check-out are fast. Very pleasant staff. Peaceful environment.

Cons:

Your hotel should change to Smart TV's with Android/Google TV. So, we can enjoy Netflix other than just HBO 😀

2026-03-08 • via Nuitee
B
bin razlan • family_with_children • my
10
Pros:

Ok

Cons:

Ok

2026-03-08 • via Nuitee
S
Siti Noor • solo_traveller • my
7
2026-03-08 • via Nuitee
A
Azizul Faiz • couple • my
10
2026-03-06 • via Nuitee
U
umarj • couple • my
8
Pros:

very good

Cons:

nothing

2026-03-06 • via Nuitee
S
Shukri • couple • my
8
2026-03-05 • via Nuitee
M
Michelle • extended_group • my
8
2026-03-04 • via Nuitee
P
Prashant Amrutlal • solo_traveller • in
9
2026-03-04 • via Nuitee
T
Tak • couple • my
7
Pros:

Generally, every things is still well intact although it is a old hotel

Cons:

I observed that somehow the operator is rather insensitive, untruthful and disrespectful attitude towards guests. I was satisfied with most of the facilities provided. however, I would like demand an explanation that how could a 5 stars hotel provide a damn dirty and generally torn towels. It is just like foot rug. After a complaint, the house keeper changed a newer towels. This is not only I encountered in Royale Chulan Damansara, but the same I experienced in Royale Chulan Seremban on 5th Feb 2026

2026-03-03 • via Nuitee
N
Nor Fadzleen • solo_traveller • my
10
Pros:

Amazing hospitality shown by the hotel staff.

2026-03-02 • via Nuitee
R
Rus Anida Awang • family_with_children • my
8
Pros:

The location is convenient because it is close to many restaurants

Cons:

The musty smell of the carpet on the hallway of the 10th floor.

2026-03-02 • via Nuitee