WestHouse Hotel New York, an SLH Hotel

Hotels
8.8 (2389 reviews)
201 West 55th Street , New York , US
+1 212-707-4888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Excellent staff
Great location
Cons:
Room quality issues
Inconsistent value for money

Categories

Cleanliness
8.51
Rooms where very clean but some reviews indicated issues with room quality.
Service
9.48
Staff were amazing from check-in to check-out, many positive mentions.
Location
9.52
Excellent location with easy access to subway and attractions.
Room Quality
7.97
Rooms were often described as small and not as expected, especially for the price.
Amenities
9
Good amenities mentioned, but some suggested improvements in channels on TV.
Value for Money
7.96
Mixed feelings about value, some guests felt they overpaid for the experience.
Food and Beverage
9.01
Breakfast was highlighted as a positive, despite some monotony.
Overall Experience
8.98
Overall stay was enjoyable, with some issues but positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:14

Property Description

Luxurious Amenities
Indulge in premium alcoholic and non-alcoholic beverages at the lounge bar, enjoy a continental breakfast, and stay connected with complimentary Wi-Fi access.

Comfortable Accommodations
Relax in rooms featuring luxury bedding, a flat-screen cable TV, and a tablet. Pamper yourself with free premium toiletries, a hairdryer, and a professional hair styling tool in the en suite bathroom.

Exclusive Guest Benefits
Experience round-the-clock services including a 24-hour reception and business center, concierge assistance, access to digital newspapers and magazines, and complimentary bottled water.

Book your stay at WestHouse Hotel New York to enjoy these upscale amenities and more, all just minutes away from Times Square and Central Park.

Important information:

Please note that guests must be at least 21 years old to check in.

The mandatory nightly residents' fee provides for the following privileges throughout the stay:
- Breakfast and Barista bar
- Wi-Fi and local calls
- 24-hour Fitness Center
- 24-hour business center services
- Bottled water upon arrival
Please note that the residents' fee does not include service gratuities.

Complimentary breakfast is provided to guests.

Daily complimentary hot American buffet breakfast and evening guest reception wine hour are included.

Smoking in any unit will incur an additional charge of USD 500.

Hotel places a hold for room rate, taxes, fees and $100 per night for incidentals on your credit/debit card. Charges or Fees 9e.g., smoking, pets, late payments, early check in or late check out) may be deducted. Unused funds are released in 5-14 business days depending on your financial institution.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Location

Property Accessibility

Total Disability Score: 64.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular, revolving_door
  • Entrance Door Width: 90
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 14
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 2389 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.52
Room Quality: 7.97
Amenities: 9
Value for Money: 7.96
Food and Beverage: 9.01
Overall Experience: 8.98
J
jacques • couple • fr
7
2026-09-17 • via Nuitee
L
Lara • couple • au
10
2026-09-14 • via Nuitee
M
Mariana • couple • uy
10
Excelente ubicación
Pros:

Ubicación , limpieza y buena disponibilidad del personal .

Cons:

Lo más flojo fue el desayuno

2026-09-13 • via Nuitee
G
Gooden • couple • au
6
2026-09-07 • via Nuitee
B
Britt • couple • de
10
2026-09-05 • via Nuitee
B
Beatrice • couple • us
8
2026-09-04 • via Nuitee
M
Mary • solo_traveller • fr
9
Pros:

Hôtel très bien situé, personnel très agréable, chambre propre et confortable.

Cons:

Rien.

2026-09-04 • via Nuitee
M
Mosen • couple • nz
7
2026-09-02 • via Nuitee
F
fredy • solo_traveller • co
10
2026-09-02 • via Nuitee
S
Stacey • solo_traveller • us
9
Pros:

The hotel and staff were amazing.

Cons:

The parking arrangements.

2026-09-01 • via Nuitee
Y
Yurii • family_with_children • ua
10
Зручний, комфортний отель в центрі Манхеттена
Pros:

Зручне розташування, привітний персонал, смачні сніданки, гарний номер на 22 поверсі.

Cons:

Трохи гудів кондиціонер

2026-08-31 • via Nuitee
Y
Yurii • family_with_children • ua
10
Зручний комфортний отель в центрі Манхеттена
2026-08-31 • via Nuitee
H
Harald • couple • de
9
2026-08-30 • via Nuitee
L
Lum • solo_traveller • xk
9
2026-08-28 • via Nuitee
C
Carlo • solo_traveller • it
6
2026-08-28 • via Nuitee
A
André Luis • couple • br
10
2026-08-26 • via Nuitee
C
Cameron • solo_traveller • gb
3
Bang average not 5 star
Pros:

staff were fine and location was good.

Cons:

room was fine not overly clean. you could see where the thread count of the towels had worn. no coffee facilities

2026-08-23 • via Nuitee
M
Marta • family_with_children • pl
10
2026-08-22 • via Nuitee
E
elahe • family_with_children • fr
7
Très bien
Pros:

Draps usé oreiller en fin de vie air conditionné très bruyant
Baignoire fin vie très usé

Cons:

Équipement de lit et draps et baignoire Robe de bain

2026-08-17 • via Nuitee
J
JEANNE MARIE • solo_traveller • fr
7
Emplacement formidable mais chambre peu entretenue
Pros:

L emplacement

Cons:

La propreté de la chambre chambre sombre il nous a fallut réclame des serviettes et tapis de bain choses qui est sensé être fourni tous les jours

2026-08-15 • via Nuitee