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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Shared lounge/TV area
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Evening entertainment
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Key access
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24-hour security
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Security alarm
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Key card access
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Supervised childcare/activities
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Bicycle-friendly property
Review Highlights
Categories
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Property Description
Luxurious Amenities
Indulge in premium alcoholic and non-alcoholic beverages at the lounge bar, enjoy a continental breakfast, and stay connected with complimentary Wi-Fi access.
Comfortable Accommodations
Relax in rooms featuring luxury bedding, a flat-screen cable TV, and a tablet. Pamper yourself with free premium toiletries, a hairdryer, and a professional hair styling tool in the en suite bathroom.
Exclusive Guest Benefits
Experience round-the-clock services including a 24-hour reception and business center, concierge assistance, access to digital newspapers and magazines, and complimentary bottled water.
Book your stay at WestHouse Hotel New York to enjoy these upscale amenities and more, all just minutes away from Times Square and Central Park.
Please note that guests must be at least 21 years old to check in.
The mandatory nightly residents' fee provides for the following privileges throughout the stay:
- Breakfast and Barista bar
- Wi-Fi and local calls
- 24-hour Fitness Center
- 24-hour business center services
- Bottled water upon arrival
Please note that the residents' fee does not include service gratuities.
Complimentary breakfast is provided to guests.
Daily complimentary hot American buffet breakfast and evening guest reception wine hour are included.
Smoking in any unit will incur an additional charge of USD 500.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Parking
Public parking is possible at a location nearby (reservation is not needed) and costs USD 45 per day.
Location
Property Accessibility
- Hill Located: No
- Ramp: No
- Entrance Type: Regular, revolving_door
- Entrance Door Width: 90
- Entrance Leveled: Yes
- Distance From The Elevator To The Accessible Room: 14
- Room Max Guests Number: 4
- Pet Friendly: Yes
- Reception Hearing Accessible: Yes
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: Yes
- Elevator Visual Signs: Yes
- Lifts Accessible: Yes
- Hill Located: No
- Ramp: No
- Entrance Type: Regular, revolving_door
- Entrance Door Width: 90
- Entrance Leveled: Yes
- Distance From The Elevator To The Accessible Room: 14
- Room Max Guests Number: 4
- Pet Friendly: Yes
- Reception Hearing Accessible: Yes
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: Yes
- Elevator Visual Signs: Yes
- Lifts Accessible: Yes
- Braille Room Numbers: Yes
- Noticeable Room Number: Yes
- Room Door Peephole: Yes
- Room Knock Sign: Yes
- Service From TV: No
- Hearing Kit: Yes
- TV Alarm Clock: Yes
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: Yes
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: Yes
- Bathroom Bathtub: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Chair: Fixed
- Shower Level Floor: Yes
- Handrails: Yes
- Stair Marked: Yes
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: Yes
- Public Toilets Grabbing Handles: Yes
- Public Toilets Visual Indicators: Yes
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: Yes
- Manual Wheelchair: Yes
- Visually Impaired: Yes
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 63
- Hearing Impaired Score: 90
- Manual Wheelchair Score: 65
- Visually Impaired Score: 81
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Rooms
Restaurant
Room was clean and spacious, the terrace room upstairs for breakfast and afternoon snacks and drinks was great
It's so expensive for what it is
All the staff was fantastic, and loved everything about this hotel
Nothing
La localisation
A l'arrivée on nous a annoncé qu'il n'y avait plus de place dans l'hôtel : incroyable vue le standing 5* de l'hôtel et une réservation faite 1 mois plus tôt.
On nous a imposer de loger à l'hôtel Park Avenue (communiquant avec le Westhouse) dans une chambre beaucoup moins bien ne correspondant à la prestation initiale.
Puis l'alarme incendie de cet hôtel a sonné plusieurs fois en pleine nuit (dégâts des eaux)
Puis les ascenseurs se sont bloqués pendant plusieurs jours. Finalement après 3 nuits horribles , de notre initiative nous avons redemandé une chambre à l'hôtel WestHouse que nous avons finalement obtenu ... Et à présent je reçois 1 mois après la prestation 2 factures à payer (?) et l'hôtel est injoignable: une honte cet hôtel est à fuir.
Breakfast personale posizione
Stanza senza armadio
I love this hotel. I stay here every time I visit NYC. Beautiful, clean and the staff is superb. Can’t beat location either.
Of all the hotels in New York, we chose WestHouse Hotel Manhattan because it stood apart from the many generic, office-style hotels in the city. It had a real vibe—comfortable yet trendy—with beautiful rooms and consistently strong reviews.
A few months before travelling, however, we read some more recent reviews that caused concern, mentioning hidden charges, poor communication, and rudeness. I’m pleased to say our experience was nothing short of exceptional.
On arrival, the hotel had no record of our reservation—through no fault of theirs, but due to an issue with our booking agent. Thankfully, we had all relevant paperwork. The hotel manager came to see us personally, resolved the issue immediately, and created our reservation on the spot. Within minutes, we were checked in and heading up to our room on the 22nd floor, which offered stunning views over Times Square.
Our room was beautifully presented and immaculately clean. Housekeeping serviced it daily, and each time we encountered staff, we were greeted warmly with a good morning and genuine thanks for our stay.
Breakfast on the 23rd-floor terrace was very well catered for and set in a lovely space overlooking the city. The terrace was also a highlight in the evenings, particularly during the 5pm indulgence hours, where the staff were consistently friendly, attentive, and welcoming.
Checkout was seamless. The team kindly stored our luggage so we could enjoy our final day and even provided a key card so we could return to the terrace for a coffee before heading to the airport—an exceptionally thoughtful touch.
The hotel’s location is excellent: around a 10-minute walk to Times Square and a similar distance to Central Park. The 57th Street subway station took us straight down to the Financial District and was very convenient, although we mostly chose to walk during our stay.
We will absolutely return to New York, and when we do, we will be staying at WestHouse again. We highly recommend this hotel and would like to thank the entire team for making our stay so memorable—especially as we were there to celebrate my 40th birthday.
The hotel staff greeted me warmly. The rooms need a facelift. I only gave three stars based on my leaving the hotel. I asked at the front desk if I should take Uber to JFK for $100 and he said I should take a taxi for a flat rate. The door guy got me a cab. Apparently him and the taxi driver made some sort of deal because when I got to the airport the taxi driver tried to charge me $105. The flat rate to JFK is $70 plus fees and tolls. The ride was not metered. When I told him I was not paying that, he said that is what the guy at the hotel told me. Buyer be ware and get your own cab.
Todo impecable y cómodo
terrible experience, staff not helpful, internet in and out, tv would work and not work, no a/c in rooms, daily cleaning service offered but not provided, door lock and handle broken, to get cooler air told to raise the windows as old building and dont turn on air during this time of year... expensive room cost and not worth the money... would not recommend again unless things resolved
Great staff, location, food
The rooms are a worn, chipped furniture, damaged mirrors definitely needs a refresh to be considered 5 star.
Location is 10/10
No value for money. Paid $900 for night and beside the location, the hotel is shouldnt be more than $400 max.
This is a lovely hotel with a consistently helpful staff. The amenities, including breakfast and a well-equipped gym, are excellent.
One stand-out was a very lovely and kind woman named Sonia who helped with the breakfast service and went out of her way to help us, as well as having a very positive attitude. Thank you, Sonia!
99.9% of everything about this hotel was excellent apart from the room lighting could be much better. A man ceiling light is required
Location perfect, staff had a great friendly team, rooms a little tired
Was stuck in the lift after it fell a few floors….
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