Arch Hotel

Hotels
7 (2734 reviews)
Pemberton Gardens , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Shuttle service (additional charge)
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Inadequate amenities
Room did not match photos

Categories

Cleanliness
5.25
Many complaints about cleanliness, particularly in the bedroom.
Service
8.75
Staff were friendly and accommodating, especially Max at reception.
Location
8.75
Convenient location, quiet area, and good access to public transport.
Room Quality
6.25
Room quality did not match photos; issues with amenities.
Amenities
6.25
Limited kitchen utensils and issues with hot water in the shower.
Value for Money
7.25
Good value for money overall despite some issues.
Food and Beverage
6.25
Not enough seating for breakfast; minimal kitchen supplies.
Overall Experience
7.25
Despite issues, the stay was acceptable and helped by excellent service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:30

Property Description

Historic Building with Modern Amenities
Arch Hotel, housed in a charming grade II listed building from 1830, offers a blend of history and contemporary comfort. The hotel's proximity to Emirates Stadium and Camden District makes it a prime choice for football enthusiasts and city explorers alike.

Luxurious Accommodation Options
Choose from a selection of modern apartments, studios, and suites at SO Arch, all featuring ample natural light, air-conditioning, and fully equipped kitchenettes. Relax in the inviting seating area or catch up on your favorite shows on the flat-screen TV.

Convenient Location for Sightseeing
Situated near Archway Underground Station, the hotel provides easy access to London's top attractions, including Madame Tussauds and London Zoo. With King's Cross St. Pancras and Euston train stations just a short tube ride away, exploring the city is a breeze.

Book your stay at Arch Hotel today for a memorable London experience.

Important information:

The credit card used to make a reservation must be presented at check-in. The credit card holder needs to be present at the time of check-in.

All guests must be over the age of 18 to check-in. For all under 18, they should be accompanied either by a guardian or a parent.

Please note cash payments are due on arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £15 per person per night when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    People 5 years old and over stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 20 per day.

Location

Guest Reviews

7
Based on 2734 reviews
Cleanliness: 5.25
Service: 8.75
Location: 8.75
Room Quality: 6.25
Amenities: 6.25
Value for Money: 7.25
Food and Beverage: 6.25
Overall Experience: 7.25
K
Katharina • solo_traveller • de
10
Top!
Pros:

Sehr sauber und sehr angenehme Zimmer

2026-03-21 • via Nuitee
O
Olivier • couple • be
5
Cons:

Geen centrale aansturing van radiators en airco's. De airco's waren half afgebroken: bedieningspanelen waren kapot

2026-03-21 • via Nuitee
J
Jutta • couple • de
6
Für einen Kurzaufenthalt und zu zweit, war es ausreichend.
Pros:

Hat eine sehr gute Lage, die Archway Tube ist in 4 Gehminuten entfernt. Das Gebäude ist sehr ansprechend. Im Zimmer hört man keinen Straßenlärm. Die Qualität der Betten ist hervorragend. In der Küche gibt es einen Kühlschrank, Wasserkocher und Mikrowelle.

Cons:

Es ist ein wenig heruntergekommen. Das Waschbecken hatte einen Riss, es kam nur sehr wenig Wasser. Die Lichter gaben kaum Licht. Es gab einen Spiegel (Schmink/Föhnbereich), das Licht ging aber nicht. Es befinden sich 1 Sessel, ein Stuhl und jeweils nur ein Nachttisch neben den 2 Queensizebetten (1 im UG, 1 im OG. Es fehlen Haken zum Aufhängen von Jacken oder Handtüchern. Für 4 Personen ist wenig Platz zum Ablegen von Dingen etc.

2026-03-20 • via Nuitee
O
Omar Elsaba • family_with_children • gb
8
Good place, will book again.
Pros:

The staff were friendly. The location is excellent.

Cons:

There was an issue with a leaking toilet, I came to the room late at night and noticed this later then. The bed sheets were clean, but I think it could be better.

2026-03-19 • via Nuitee
D
dennis • couple • gb
9
Enjoyed London good location
Pros:

Great location
Nice clean room
Friendly staff
Over night parking

Cons:

Tv would not work

2026-03-19 • via Nuitee
K
Kheri • solo_traveller • tt
10
2026-03-18 • via Nuitee
P
peter • couple • gb
9
2026-03-16 • via Nuitee
A
Alan • extended_group • gb
7
Perfect location for our needs and will stay again in the future.
Pros:

Location and ease of parking.

Cons:

Heating was a little difficult to establish how to work - once operated all ok.

2026-03-16 • via Nuitee
M
Marvin • extended_group • gb
7
2026-03-16 • via Nuitee
J
Janette • couple • gb
4
Very basic no-frills
Pros:

Good location for my meeting

Cons:

Cold, no bedside lights, very bare - more like a hostel

2026-03-16 • via Nuitee
C
Courtney • family_with_children • gb
5
Pros:

The room was spacious. Pleanty of parking and felt safe

Cons:

I booked a room for 4 people and was given a rokm for 3 people and we had to make shift a bed on the floor out of blankets and pillows.

2026-03-15 • via Nuitee
J
JEAN • family_with_children • gb
1
Awful, avoid!
Pros:

Nothing

Cons:

Everything! Firstly, 7.1 stars is an absolute joke.trip advisor ratings are completely different!

We booked via booking.com, in what we thought was the duplex apartment. As advertised on booking.com, the room was supposed to contain 2 double beds, a sofa, garden views, desk, seating area and executive lounge access.

Instead what we had were wires hanging from the ceiling, unsafe air conditioning units, unsafe smoke detectors, a dirty bathroom, unsafe electrical switches and an open cupboard leading to a loft space and a fuse box. No seating area, sofa or desk in sight.

The electrical units alone deem the room unfit for purpose and pose a huge safety risk.

When speaking to the receptionist, he didn't deny my claims and the photos prove these. Unable to offer us another room and even after traveling for 5 hours the room was completely uninhabitable so we had no choice but to find somewhere else to sleep for the night At 11pm on a Saturday evening.

The hotel themselves have received my complaint, yet I am still waiting to hear back.

Avoid completely!

2026-03-14 • via Nuitee
A
Amanda • family_with_children • gb
4
Great area but room was run down. Mattress needs replacing
Pros:

The reception staff was friendly and polite and the reception area was clean and smelt lovely. Location was perfect.

Cons:

The mattress was filthy. Windows lock was broken. The room was cold but warmed up after putting radiators on. The whole room could do with a bit of care and attention.

2026-03-13 • via Nuitee
K
Kendall • solo_traveller • ae
9
2026-03-12 • via Nuitee
T
Thomas • family_with_children • gb
10
Pros:

Location, facilities and space

Cons:

N/A

2026-03-11 • via Nuitee
I
Iryna • family_with_children • ua
8
Pros:

The room was clean and the beds were large. We liked that our room was in a separate building with its own entrance. The day after we arrived, our room was cleaned thoroughly and the towels were changed. Great location, lots of shops nearby, metro and bus stops nearby.

Cons:

There was no table or chairs. The bathroom is cold and has no ventilation, so everything is very wet after a shower.

2026-03-11 • via Nuitee
J
Jason • extended_group • gb
10
Easy to find, friendly staff and very spacious and great value for money.
Pros:

Easy to find, friendly staff and very spacious and great value for money.

2026-03-11 • via Nuitee
A
Amanda • solo_traveller • gb
7
Well provided for, safe, comfortable accommodation for business stays
Pros:

Room a good size with ensuite shower room to one side and a kitchenette with fridge, microwave, kettle, plates, cutlery, hot drink sachets the other. Four minutes walk from Upper Holloway station. I was only there for a brief overnight, so didn't get to fully explore or appreciate all aspects. The mattress was comfortable. Most features upgraded and spotless. Wall mounted television facing the middle of the bed. Hangars in wardrobe, plenty of shelves for storage. Black out curtain effective. Good shower and easy enough to operate. Clean white linen and towels. WiFi password on room entry card. Double lock on door for security. Window for fresh air. Man on front entrance security desk at all times.

Cons:

The interior didn't match the exterior in style. I am not keen on an overall colour scheme of grey and black with no decorative highlights, further colours or details, but for a business trip this is conventionally considered acceptable. It was too warm for me overnight, but I believe there was possibly a thermostat. The plumbing system emitted quite a bit of noise overnight. Water in shower took time to heat. I would have preferred the shampoo and body gel from wall mounted dispensers as there was no shelf to place the little plastic containers provided. Could have done with hooks to hang the towels. Vinyl flooring near the shower room entrance worn down. Glass panel around shower inadequate for keeping water from splashing on floor outside.

2026-03-11 • via Nuitee
N
Nerea • family_with_children • es
10
2026-03-10 • via Nuitee
S
Sam • couple • gb
4
Terrible sleep
Pros:

Was reasonably clean and nice staff

Cons:

Church bells ring literally every hour loudly through the night got no sleep

2026-03-10 • via Nuitee