Arch Hotel

Hotels
7 (2734 reviews)
Pemberton Gardens , London , gb

listing image 1
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Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Shuttle service (additional charge)
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Inadequate amenities
Room did not match photos

Categories

Cleanliness
5.25
Many complaints about cleanliness, particularly in the bedroom.
Service
8.75
Staff were friendly and accommodating, especially Max at reception.
Location
8.75
Convenient location, quiet area, and good access to public transport.
Room Quality
6.25
Room quality did not match photos; issues with amenities.
Amenities
6.25
Limited kitchen utensils and issues with hot water in the shower.
Value for Money
7.25
Good value for money overall despite some issues.
Food and Beverage
6.25
Not enough seating for breakfast; minimal kitchen supplies.
Overall Experience
7.25
Despite issues, the stay was acceptable and helped by excellent service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:30

Property Description

Historic Building with Modern Amenities
Arch Hotel, housed in a charming grade II listed building from 1830, offers a blend of history and contemporary comfort. The hotel's proximity to Emirates Stadium and Camden District makes it a prime choice for football enthusiasts and city explorers alike.

Luxurious Accommodation Options
Choose from a selection of modern apartments, studios, and suites at SO Arch, all featuring ample natural light, air-conditioning, and fully equipped kitchenettes. Relax in the inviting seating area or catch up on your favorite shows on the flat-screen TV.

Convenient Location for Sightseeing
Situated near Archway Underground Station, the hotel provides easy access to London's top attractions, including Madame Tussauds and London Zoo. With King's Cross St. Pancras and Euston train stations just a short tube ride away, exploring the city is a breeze.

Book your stay at Arch Hotel today for a memorable London experience.

Important information:

The credit card used to make a reservation must be presented at check-in. The credit card holder needs to be present at the time of check-in.

All guests must be over the age of 18 to check-in. For all under 18, they should be accompanied either by a guardian or a parent.

Please note cash payments are due on arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £15 per person per night when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    People 5 years old and over stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 20 per day.

Location

Guest Reviews

7
Based on 2734 reviews
Cleanliness: 5.25
Service: 8.75
Location: 8.75
Room Quality: 6.25
Amenities: 6.25
Value for Money: 7.25
Food and Beverage: 6.25
Overall Experience: 7.25
D
Daniel • family_with_children • gb
10
2026-02-14 • via Nuitee
H
henrietta • couple • gb
8
2026-02-14 • via Nuitee
W
watson • family_with_children • gb
10
2026-02-14 • via Nuitee
S
Sarah • extended_group • ie
8
2026-02-13 • via Nuitee
P
Piotr • extended_group • gb
3
Terrible. I could post a video of conditions but no option for that.
Pros:

Nothing. Did not enjoy it.

Cons:

Too long to tell. Things broken, cables hanging out. No hot water (barely warm). Not even two bedrooms as described. No privacy. Tiny kitchen, hardly anything useful. Overpriced parking.

2026-02-12 • via Nuitee
P
Petra • family_with_children • cz
9
Lovely cozy stay
Pros:

Garden Suite was a lovely unique place to stay. Perfect for Arsenal fans as its 15min walk :)

Cons:

The floor was a bit used and we missed at least one chair.

2026-02-12 • via Nuitee
B
Bravo • couple • cl
8
2026-02-11 • via Nuitee
N
Nick • family_with_children • gb
8
Pros:

Great location to station for Spurs

Cons:

Nothing a great valued stay

2026-02-11 • via Nuitee
A
Alessandro • family_with_children • it
8
2026-02-10 • via Nuitee
D
Darren • solo_traveller • gb
10
2026-02-10 • via Nuitee
S
Steven • couple • gb
6
Lovely staff, but the rooms are very tired
Pros:

Location was great and parking was easy and not too expensive

Cons:

For such a lovely building, I believe the rooms have been let go and have deteriorated. No money spent when they could be really nice. The Windows didn’t shut properly they were held together with a hairband, the other window. The locking mechanism was broke. There is no hot water in the shower. The lining of the curtains were filthy and stained and the architrave around the flooring was all removed in parts, as well as the table in the room looked like a children’s school desk that had been written on and has a carvings,

2026-02-08 • via Nuitee
C
Caroline • solo_traveller • gb
8
Warm and cosy in a filthy night, and in a great and bustling location with fab transport links.
Pros:

It was very clean and spacious and had 24 hour front desk. Nice bed linen an it was warm !

Cons:

It was quite hard to find as it does not have a street number- Inthink the exact location should be made known to guests using a dropped pin or what three words.

2026-02-08 • via Nuitee
M
Magdalena • family_with_children • gb
10
Pros:

Affordable nice hotel, we stayed only 1 night but everything was good and duplex looked great. Close to a metro station. I would recommend this hotel

2026-02-08 • via Nuitee
L
letizia • extended_group • it
5
2026-02-08 • via Nuitee
J
Joel-David • solo_traveller • gb
10
2026-02-08 • via Nuitee
S
Shaun • couple • gb
1
This is not a four star hotel.
Pros:

Location was great being so close to the Archway tube station. Staff were friendly.

Cons:

Tired and worn out carpets and laminate flooring. Broken tiles in the bathroom. A previous guests pubic hairs in the bathroom and the heating didn’t work. Noticed a burn mark in the wall below a power socket in the entrance to the ‘hotel’ which is signs of a dead short in the hotels power circuitry.

2026-01-31 • via Nuitee
E
Enzo • extended_group • gb
7
2026-01-30 • via Nuitee
B
Bravo • extended_group • cl
10
Nos encantó!
Pros:

Si, limpio y central

Cons:

Todo bien

2026-01-30 • via Nuitee
R
Renato • family_with_children • gb
9
Nothing to tell much
Pros:

Cleaned and the staff is friendly

Cons:

Nothing maybe it needs more hrater inside the room Clean and green

2026-01-28 • via Nuitee
D
Deirdre • family_with_children • gb
4
Not a welcoming place. Clean but cold. Approached the receptionist for assistance and was told that if it remained that
Pros:

The location

Cons:

Unpleasant afternoon reception

2026-01-26 • via Nuitee