Arch Hotel

Hotels
7 (2734 reviews)
Pemberton Gardens , London , gb

listing image 1
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Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Shuttle service (additional charge)
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Inadequate amenities
Room did not match photos

Categories

Cleanliness
5.25
Many complaints about cleanliness, particularly in the bedroom.
Service
8.75
Staff were friendly and accommodating, especially Max at reception.
Location
8.75
Convenient location, quiet area, and good access to public transport.
Room Quality
6.25
Room quality did not match photos; issues with amenities.
Amenities
6.25
Limited kitchen utensils and issues with hot water in the shower.
Value for Money
7.25
Good value for money overall despite some issues.
Food and Beverage
6.25
Not enough seating for breakfast; minimal kitchen supplies.
Overall Experience
7.25
Despite issues, the stay was acceptable and helped by excellent service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:30

Property Description

Historic Building with Modern Amenities
Arch Hotel, housed in a charming grade II listed building from 1830, offers a blend of history and contemporary comfort. The hotel's proximity to Emirates Stadium and Camden District makes it a prime choice for football enthusiasts and city explorers alike.

Luxurious Accommodation Options
Choose from a selection of modern apartments, studios, and suites at SO Arch, all featuring ample natural light, air-conditioning, and fully equipped kitchenettes. Relax in the inviting seating area or catch up on your favorite shows on the flat-screen TV.

Convenient Location for Sightseeing
Situated near Archway Underground Station, the hotel provides easy access to London's top attractions, including Madame Tussauds and London Zoo. With King's Cross St. Pancras and Euston train stations just a short tube ride away, exploring the city is a breeze.

Book your stay at Arch Hotel today for a memorable London experience.

Important information:

The credit card used to make a reservation must be presented at check-in. The credit card holder needs to be present at the time of check-in.

All guests must be over the age of 18 to check-in. For all under 18, they should be accompanied either by a guardian or a parent.

Please note cash payments are due on arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £15 per person per night when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    People 5 years old and over stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 20 per day.

Location

Guest Reviews

7
Based on 2734 reviews
Cleanliness: 5.25
Service: 8.75
Location: 8.75
Room Quality: 6.25
Amenities: 6.25
Value for Money: 7.25
Food and Beverage: 6.25
Overall Experience: 7.25
J
Jamie • family_with_children • gb
2
Very uncomfortable bed.
Pros:

The location is near the tube station which I where I needed to be.

Cons:

The bed was the most uncomfortable bed I have ever slept on. The springs dug into your back and it sagged in the middle. They also only provided 3 pillows for 4 people. I got more when I asked, but it was a challenge. We left a night early as we could not face another night so uncomfortable.

2026-04-04 • via Nuitee
S
Sameera • family_with_children • gb
7
Arch hotel is a comfortable and quiet place to stay, with all the amenities close by.
Pros:

We liked the location, the spacious rooms and the staff. It is situated in a very good location which is close to all the supermarkets, shops,restaurants, the busses and the tube station. Would stay again when we come back to London.

Cons:

We wish the bathroom was a bit better. It would have been better if there was a shower cubicle instead of just a shower curtain. Water went everywhere when we took showers and floor became very slippery. Then there was a pungent smell in the bathroom although it was spotlessly clean.

2026-04-03 • via Nuitee
L
Leon • family_with_children • de
5
Mittel
Pros:

Personal, Parkplatz, Erreichbarkeit.

Cons:

Klimaanlage hat nicht funktioniert, war komplett verdreckt. Es befand sich nicht mal ein Stuhl in dem Zimmer, und der Fußboden im Küchenbereich war ramponiert.

2026-04-03 • via Nuitee
M
Mark • family_with_children • gb
10
Great base.
Pros:

Close to tube and great to be able to park up and visit London. Good value for money to be honest. Friendly staff too. I’ll definitely use it again.

Cons:

Beds were hard.

2026-04-02 • via Nuitee
S
sai kishore • family_with_children • gb
8
2026-04-02 • via Nuitee
J
Julio • family_with_children • es
9
Muy buena relación calidad/precio y muy limpio
Pros:

La ubicación, la relación calidad/precio y la limpieza

Cons:

Las almohadas, demasiado bajitas

2026-04-02 • via Nuitee
C
Chiara • family_with_children • it
3
Più un ostello che hotel a 4 stelle
Pros:

L’esterno molto caratteristico

Cons:

Camere vecchie con parquet usurato e scricchiolante, tende sporche

2026-04-01 • via Nuitee
C
Catherine • couple • gb
5
Being asked for my details again and passport made me cross - felt I was being treated suspiciously and as though I was
Pros:

Location

Cons:

Carpets were worn and tired

2026-03-31 • via Nuitee
J
Joe • family_with_children • ie
8
2026-03-31 • via Nuitee
N
Nathan • extended_group • gb
9
Good hotel
Pros:

Very nice location and easy to get to.

Cons:

The room we had was very nice but the walls were quite dirty and the bed board had staines on them and had a stain on the pillow.

2026-03-29 • via Nuitee
D
David • couple • es
10
Un lugar perfecto para descansar y estar
Pros:

Está todo perfecto

2026-03-29 • via Nuitee
P
Philippe • solo_traveller • fr
9
Pros:

Lieu et taille de la chambre

Cons:

Clim pac hs.

2026-03-28 • via Nuitee
A
Adina • extended_group • ro
5
2026-03-26 • via Nuitee
S
Scarlett • solo_traveller • gb
4
Pros:

Good sized room, comfy bed, close to tube station and in a lovely bit of London, convenient kitchenette

Cons:

TV had poor connection so only BBC 1 was an option, no option to lock the door from the inside, air conditioning/ heater was very loud so it had to be turned off, blood on duvet which only discovered as I was leaving

2026-03-26 • via Nuitee
L
Lyndon • solo_traveller • gb
8
2026-03-23 • via Nuitee
L
Liliya • solo_traveller • gb
6
Pros:

comfy bed

Cons:

I did not have hot water in the morning, which made me have a cold shower, noisy over the night

2026-03-23 • via Nuitee
O
Olivier • couple • be
5
Cons:

Geen centrale aansturing van radiators en airco's. De airco's waren half afgebroken: bedieningspanelen waren kapot

2026-03-21 • via Nuitee
K
Katharina • solo_traveller • de
10
Top!
Pros:

Sehr sauber und sehr angenehme Zimmer

2026-03-21 • via Nuitee
J
Jutta • couple • de
6
Für einen Kurzaufenthalt und zu zweit, war es ausreichend.
Pros:

Hat eine sehr gute Lage, die Archway Tube ist in 4 Gehminuten entfernt. Das Gebäude ist sehr ansprechend. Im Zimmer hört man keinen Straßenlärm. Die Qualität der Betten ist hervorragend. In der Küche gibt es einen Kühlschrank, Wasserkocher und Mikrowelle.

Cons:

Es ist ein wenig heruntergekommen. Das Waschbecken hatte einen Riss, es kam nur sehr wenig Wasser. Die Lichter gaben kaum Licht. Es gab einen Spiegel (Schmink/Föhnbereich), das Licht ging aber nicht. Es befinden sich 1 Sessel, ein Stuhl und jeweils nur ein Nachttisch neben den 2 Queensizebetten (1 im UG, 1 im OG. Es fehlen Haken zum Aufhängen von Jacken oder Handtüchern. Für 4 Personen ist wenig Platz zum Ablegen von Dingen etc.

2026-03-20 • via Nuitee
D
dennis • couple • gb
9
Enjoyed London good location
Pros:

Great location
Nice clean room
Friendly staff
Over night parking

Cons:

Tv would not work

2026-03-19 • via Nuitee