Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good in-room service
Cleanliness
Cons:
Small room size
Expensive
Noisy
Limited food service hours

Categories

Cleanliness
8.76
Overall service and cleanliness were praised, but there are mentions of occasional issues.
Service
9.43
Staff were described as friendly and helpful, providing exceptional service throughout the stay.
Location
9.27
The hotel’s location was consistently praised as being perfect for exploring NYC.
Room Quality
8.22
Some reviews mentioned small room sizes, affecting the overall room experience.
Amenities
8.75
Amenities were generally well-received, with particular praise for the rooftop bar and breakfast service.
Value for Money
8.21
Some reviews indicated the hotel was considered expensive compared to room sizes and services.
Food and Beverage
8.76
The in-room breakfast was well-liked, but there were comments about limited options.
Overall Experience
9.03
Most guests described their experience positively, particularly highlighting memorable events.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 05:19

Property Description

Spectacular City Views from Rooftop Lounge

Experience the breathtaking cityscape from our rooftop lounge at Hyatt Centric Times Square. Whether it's sipping a cocktail or simply taking in the view, our rooftop terrace offers a memorable experience for our guests.

Modern Amenities for Ultimate Comfort

From floor to ceiling windows showcasing city views to in-room coffee makers, we ensure that every guest enjoys modern comforts during their stay. Stay connected with complimentary WiFi, stay active at our 24-hour fitness center, and take care of business at our convenient business center.

Convenient Location Near Top Attractions

Located in the heart of midtown, our hotel is just steps away from iconic landmarks like Times Square and Rockefeller Center. With a subway station nearby, exploring the city is easy and convenient.

Ready to elevate your stay in the city that never sleeps? Book now at Hyatt Centric Times Square for an unforgettable experience!

Important information:

Please note that the breakfast included rates include breakfast for the number of guests registered in the room at time of booking. Additional charges apply for additional guests.

The destination Fee will be USD 40 plus daily tax (USD 45.91 including tax) and will allow guests to enjoy the following complimentary access and activities included in their stay:

- 10% off food and nonalcoholic drinks at T45 Market after 11:00
- 2 citi bike day passes per stay
- USD 5 off per ticket at RiseNY
- USD 5 off adult admission to MoMA (free for children under 16)
- 10% discount on Flytographer photo session
- 15% off admission to Museum of Broadway
- 20% off standard admission and 10% off priority admission at One World Observatory
- 20% off full price for Circle Line Sightseeing Cruises (valid for standard tickets on non-specialty cruises)
- 25% off BigBus Tours
- 70% off on any full priced FlyNYON Helicopter Tour
- USD 15 off valet parking per day (no inor out privileges available)
- USD 15 off in-house laundry.
- Free local, long distance and international phone calls
- In-room bottles of water
- Daily 10:30 view from the roof tourGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 90 per day.

Location

Property Accessibility

Total Disability Score: 47.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.8
Based on 1951 reviews
Cleanliness: 8.76
Service: 9.43
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.21
Food and Beverage: 8.76
Overall Experience: 9.03
G
Gregory • solo_traveller • us
9
Great room, quiet, very modern.
Pros:

Great location near Times Square, Broadway Theaters and restaurant row!

Cons:

The bar seemed over rated.

2026-03-14 • via Nuitee
B
Brendalys • family_with_children • us
8
2026-03-13 • via Nuitee
S
Sarah • extended_group • gb
8
2026-03-12 • via Nuitee
K
Kurumu • solo_traveller • jp
10
最高
Pros:

綺麗で親切。

Cons:

特になし

2026-03-10 • via Nuitee
C
Chan347 • Business • Denver, Colorado
10
Spacious rooms when everything is small in New Yrok
Pros:

Reasonably priced hotels in New York are hard to come by. The rooms were good sized here, the sounds from the street were non-existent up on 22, there are free bottles of water and the rooftop bar had legit good food. I was so pleasantly surprised. The location is great too, right near Bryant Park and Times Square!

2026-03-08 • via Tripadvisor
Y
Y2602GTcristinad • NONE
10
Perfect Location, Incredible Views, and Thoughtful Hospitality
Pros:

We had a wonderful stay at Hyatt Centric Times Square. The location is unbeatable and incredibly walkable, which made exploring New York so easy. We were able to walk to Broadway shows, Rockefeller Center, great restaurants, and so many iconic spots.

We were celebrating my daughter’s 16th birthday on our first trip to NYC, and Mark helped make the experience feel incredibly special. His hospitality and thoughtfulness throughout our stay really stood out and made us feel genuinely welcomed. The stunning city views from the 53rd floor made the experience even more memorable.

While we only needed light housekeeping during our stay, the lovely housekeeper on our floor always checked in when she saw us in the hallway to make sure we had everything we needed. I truly appreciated her attentiveness and kindness.

The overall experience, the service, and the location made this trip unforgettable. We would absolutely stay here again.

2026-03-07 • via Tripadvisor
F
frqtv • Solo travel • United States
8
Liked the hotel, but not the destination fee and food/beverage prices
Pros:

Liked hotel and service - well staffed, friendly and efficient. Location is top notch and room was spacious, modern and clean. Literally nothing to report as everything was as you would expect from Hyatt Centric.

However there are few cons:

There's some nonsense $40 destination fee per night, that offers essentially nothing but some coupons you won't use. These fees

F&B prices are extortionate. $35 for a bagel (before service charge, tax & tip!) for breakfast. $25 cocktails upstairs (and bar staff can't even be bothered to clean the bar terrace from the snow).

2026-03-06 • via Tripadvisor
A
Andrea • solo_traveller • pe
10
excelente en todo sentido
Pros:

la ubicación, el
cuarto, la limpieza y la amabilidad del staff. te daban soluciones inmediatas de la mejor forma

2026-03-05 • via Nuitee
M
Mfarlin • extended_group • us
9
I will be taking action on the refund that needs to be in PayPal today. An email has been docuumente
Pros:

I didn't have a lot of time to really enjoy as my friend and I went to bed and woke early for our trip back home. The bed was very comfortable

Cons:

I didn't like the fact that booking.com charged my PayPal card and the room was a gift from my boss and he sent me the receipt to verify this. I still am waiting for a refund and am very disturbed that it has not been rendered as of today, a month later.

2026-03-05 • via Nuitee
J
John • couple • us
10
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-03-01 • via Nuitee
A
Antonella • solo_traveller • it
10
Albergo molto comodo e ben organizzato
Pros:

Ottima posizione

Cons:

La cortesia del personale

2026-03-01 • via Nuitee
R
Roving54079843321 • NONE
10
An Amazing Experience From Start to Finish!
Pros:

Hotel was clean, staff was very friendly and the location was prefect! It was only about 2 minute walk from time square! We will definitely be booking here again next time!

2026-02-28 • via Tripadvisor
P
P6785WPhectorc • NONE
6
Unexpected Automatic Gratuities Diminished an Otherwise Good Stay
Pros:

I recently stayed at Hyatt Centric Times Square New York from February 21–23, 2026, and overall my experience was good, but there were a few disappointing aspects worth mentioning for future guests.

I booked this stay through The Hotel Collection as an American Express Platinum Card Member, and the room itself did not disappoint. It was comfortable, clean, and exactly what I expected from a Hyatt property in such a prime location. The hotel’s central location made it easy to explore the city, and I appreciated being able to leave my luggage with the front desk while waiting for my room.

That said, my room was not available until the standard 4:00 PM check-in time. While I understand availability can vary, one of the advertised benefits of booking through The Hotel Collection is preferred early check-in when possible. After traveling since early that morning, this was a bit frustrating.

My main concern involved the $100 hotel credit included with my booking. During check-in, I was informed that the credit could be used at the rooftop bar/restaurant and the T45 Market; however, I was not told that an automatic 18% gratuity would be added to each transaction charged to the room. I only realized this later when reviewing my remaining credit balance and noticing it was significantly lower than expected.

Transparency around fees is important, and gratuity should be clearly disclosed upfront. In addition, several purchases at the T45 Market felt more like self-service experiences, yet gratuity was automatically applied. On multiple occasions, receipts were not provided unless requested, and some interactions with cashiers felt rushed and lacked basic hospitality, including acknowledgment when greeted. I also experienced an incorrect charge that required correction at the register, which seemed to frustrate the employee assisting me.

I want to emphasize that my room and overall stay were enjoyable, but clearer communication regarding automatic gratuities and more consistent customer service at the market would significantly improve the guest experience. Gratuity should feel earned through service rather than automatic, especially in self-service settings.

I share this feedback constructively because Hyatt properties are typically associated with strong service standards, and I hope this helps improve transparency and guest experience moving forward.

2026-02-27 • via Tripadvisor
I
isdely • NONE
6
No water
Pros:

I choose Hyatt because always is amazing but in this case , is no about don’t have water for 2 day , we understand the problems you can’t control but don’t do nothing about it ??? How you react is what talk bout you

2026-02-26 • via Tripadvisor
S
Sightsee37427518208 • Solo travel • London, England
2
Shocking colleague experience
Pros:

I stayed for three complimentary nights as a colleague, and the experience was extremely disappointing.

Months in advance, I amended my booking from 21–24 February to 22–25 February due to my birthday, and this was accepted. Yet days before arrival, I received a reminder with the wrong dates. When I contacted reception, Jorge was rude and unhelpful, telling me nothing could be done and that I would need to rebook or pay for an extra night. Shockingly, the reservations office corrected it immediately when I contacted them directly. The inconsistency and attitude were unacceptable.

During my stay, reception staff were consistently unprofessional. My birthday was not acknowledged in any way. I was told I had a $25 credit but was not allowed to use it for room service without explanation. On top of that, a 50% staff discount on a $32 breakfast somehow resulted in a $25 charge.

Overall, very disappointing treatment of a colleague. I expected far better courtesy, transparency, and professionalism.

2026-02-26 • via Tripadvisor
A
Alexis • extended_group • cy
7
Pros:

Location

Cons:

Breakfast

2026-02-25 • via Nuitee
H
HERMES • family_with_children • br
9
Perfeito para viagem em familia, ótima localização e conforto.
Pros:

Excelente hotel, com equipe muito solicita e prestativa. Chegamos as 7h am e nos acomodaram sem custo algum. Quarto excelente, confortavel com roupa de cama e banho de excelente qualidade.

Cons:

Faltou armarios no quarto para colocar as roupas.

2026-02-24 • via Nuitee
T
Tour10924000390 • NONE
10
Great experience in Times Square
Pros:

My son and I celebrated our birthdays with a trip to NYC to see some of our favorite Broadway performers and visit family. Our stay at the Hyatt Centric exceeded our expectations, staying so close to Times Square. Our room was silent at night, no disturbances, and the staff was very attentive, accomodating and kind. Upgraded us to a room with 2 queens at no extra charge. Highly recommend - was able to reserve a room with travel points too. Loved being able to walk easily to everywhere we needed to go all weekend.

2026-02-23 • via Tripadvisor
B
Bryan • solo_traveller • us
3
Very disappointing!
Pros:

It's in the heart of Times Square and very walkable! It has a very nice rooftop bar.

Cons:

There was no hot water! Now, this was more a city issue as they were woking on pipes and not the hotel. With that said, I didn't know about not having any hot water until I tried to take a shower. I went to the desk to inquire to be told that there was a notice at the check in desk stating this. I thought I would be able to take one in the morning, but still not hot water. So I wasn't able to shower for the 24 hours that I was there. This was not good or very enjoyable. When I share this as I checked out, the person apologized and said she would credit me some fee. I have yet to see that credit!

2026-02-22 • via Nuitee
J
JIN • family_with_children • cn
9
Pros:

地理位置方便。

Cons:

离主要街道太近，晚上汽车声音太吵

2026-02-22 • via Nuitee