Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good in-room service
Cleanliness
Cons:
Small room size
Expensive
Noisy
Limited food service hours

Categories

Cleanliness
8.76
Overall service and cleanliness were praised, but there are mentions of occasional issues.
Service
9.43
Staff were described as friendly and helpful, providing exceptional service throughout the stay.
Location
9.27
The hotel’s location was consistently praised as being perfect for exploring NYC.
Room Quality
8.22
Some reviews mentioned small room sizes, affecting the overall room experience.
Amenities
8.75
Amenities were generally well-received, with particular praise for the rooftop bar and breakfast service.
Value for Money
8.21
Some reviews indicated the hotel was considered expensive compared to room sizes and services.
Food and Beverage
8.76
The in-room breakfast was well-liked, but there were comments about limited options.
Overall Experience
9.03
Most guests described their experience positively, particularly highlighting memorable events.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 05:19

Property Description

Spectacular City Views from Rooftop Lounge

Experience the breathtaking cityscape from our rooftop lounge at Hyatt Centric Times Square. Whether it's sipping a cocktail or simply taking in the view, our rooftop terrace offers a memorable experience for our guests.

Modern Amenities for Ultimate Comfort

From floor to ceiling windows showcasing city views to in-room coffee makers, we ensure that every guest enjoys modern comforts during their stay. Stay connected with complimentary WiFi, stay active at our 24-hour fitness center, and take care of business at our convenient business center.

Convenient Location Near Top Attractions

Located in the heart of midtown, our hotel is just steps away from iconic landmarks like Times Square and Rockefeller Center. With a subway station nearby, exploring the city is easy and convenient.

Ready to elevate your stay in the city that never sleeps? Book now at Hyatt Centric Times Square for an unforgettable experience!

Important information:

Please note that the breakfast included rates include breakfast for the number of guests registered in the room at time of booking. Additional charges apply for additional guests.

The destination Fee will be USD 40 plus daily tax (USD 45.91 including tax) and will allow guests to enjoy the following complimentary access and activities included in their stay:

- 10% off food and nonalcoholic drinks at T45 Market after 11:00
- 2 citi bike day passes per stay
- USD 5 off per ticket at RiseNY
- USD 5 off adult admission to MoMA (free for children under 16)
- 10% discount on Flytographer photo session
- 15% off admission to Museum of Broadway
- 20% off standard admission and 10% off priority admission at One World Observatory
- 20% off full price for Circle Line Sightseeing Cruises (valid for standard tickets on non-specialty cruises)
- 25% off BigBus Tours
- 70% off on any full priced FlyNYON Helicopter Tour
- USD 15 off valet parking per day (no inor out privileges available)
- USD 15 off in-house laundry.
- Free local, long distance and international phone calls
- In-room bottles of water
- Daily 10:30 view from the roof tourGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 90 per day.

Location

Property Accessibility

Total Disability Score: 47.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.8
Based on 1951 reviews
Cleanliness: 8.76
Service: 9.43
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.21
Food and Beverage: 8.76
Overall Experience: 9.03
S
Sanchez • extended_group • us
10
Friendly atmosphere and very professional
Pros:

It was centered correctly nice place

Cons:

The breakfast was not spectacular. On the bill the tip was already included and wanted to recharge us again. Don’t know if it was done in purpose or what.

2026-02-14 • via Nuitee
Y
Yongkang • extended_group • us
5
Pros:

The location/facilities are great.

Cons:

Some of the staff were not very friendly, or arrogant? Our room had not been cleaned when we checked in, and we had to wait until 4 p.m. to get access. When we finally entered, we found bread left in the drawer and snacks in the refrigerator from the previous tenant.

2026-02-12 • via Nuitee
P
Patrick • extended_group • pe
8
2026-02-09 • via Nuitee
Y
Yaritza • extended_group • pr
10
Excelente
2026-02-09 • via Nuitee
محمد • family_with_children • sa
4
2026-02-09 • via Nuitee
E
Elemer • couple • hu
7
Not recommended
Pros:

The location is excellent.

Cons:

no bar, no restaurant, not enough elevators, not working wifi

2026-01-31 • via Nuitee
T
Tomer • couple • il
10
2026-01-31 • via Nuitee
F
flyaway15 • NONE
10
Great stay
Pros:

Staying here was a wonderful experience. Room was nice - even a great view from the bathroom. The staff throughout were really nice and helpful. Special shoutout to the man who helped me get a cab when traffic was snarled bc of all the snow.

Excellent location - especially if you have plans to see a Broadway show.

2026-01-30 • via Tripadvisor
A
Andrew • family_with_children • gb
6
2026-01-30 • via Nuitee
I
Igor • couple • br
7
2026-01-28 • via Nuitee
D
D3398KHdavidb • NONE
10
Awesome stay in Hyatt Centric Times Square
Pros:

Friendliness & help from staff outstanding (special mention to Mark on reception).

Hotel clean, good value & perfect location

2026-01-27 • via Tripadvisor
B
botswanatravel • Friends getaway
10
Wonderful experience with a view of Times Square!
Pros:

We came to NYC to celebrate a friend's 13th birthday and had a wonderful experience at the Hyatt Centric Times Square. Chelsea Simmons was incredibly responsive and helpful in making the birthday girl feel special. Her communication both before and during our stay was excellent. The room was large for NYC (especially the bathroom!), had an amazing view, and had everything we needed. Everyone from the front desk, housekeeping, to the cashier at the cafe were always smiling and friendly. My girls particularly liked the chocolate croissants. The hotel was a few minutes walk to restaurants and broadway shows. I would 100% stay here again and highly recommend it to anyone who is looking for a memorable stay in NYC.

2026-01-25 • via Tripadvisor
A
Akira • family_with_children • jp
4
Cons:

We arrived early, and a hotel staff member guided us to the luggage storage area; however, my family had to carry and place all of our luggage there ourselves.

The staff member also offered to notify us by email when the room became available, so we provided our email address, but no email or notification was ever sent. Although the official check-in time was 4:00 PM, we had to return to the front desk ourselves around 3:00 PM to ask if the room was ready.

At check-in, we were only given the room keys and informed of which floor the room was on. No assistance with luggage was offered, and my family had to transport all of our luggage to the room on our own.

We booked a high-floor room and paid approximately $4,600 including taxes for a six-night stay. Considering the price, the level of service provided was very poor. This hotel lacks even the most basic services expected of a four-star property. If we return to New York in the future, we would choose a different hotel.

2026-01-25 • via Nuitee
M
Miroslava • solo_traveller • es
9
Pros:

Much larger room than your usual New York size. Very clean and comfortable. Great location.

Cons:

The only thing to dislike is the lack of soundproofing. The noise from the street is constant, even on higher floors.

2026-01-24 • via Nuitee
S
STACEY • extended_group • gb
10
Great place to stay for our long weekend in NYC
Pros:

Clean spacious and friendly

Cons:

Nothing

2026-01-24 • via Nuitee
V
van der Wal • couple • za
10
Exceeded my expectations and I will be back
Pros:

Rooms are well appointed and clean

Cons:

Not much

2026-01-23 • via Nuitee
V
V9638XZmelissal • NONE
10
Amazing location
Pros:

Location is amazing. We booked through Hotel Collection and received $100 credit for food, which was nice. All the ambience you would expect. Housekeeping was super responsive. Everything was walkable but the subway is several blocks away. The street noise in the room was minimal. Very quiet. Best part is the option to turn all lights off at once with a click of a button and having a button for a night light.

2026-01-21 • via Tripadvisor
M
M4058FHkevins • Business
10
Awesome staff and Immaculate rooms at the Hyatt Centric
Pros:

Just a fantastic experience. The Hyatt Centric is the place to stay if you are visiting Midtown New York City and would like to be in your everything. Immaculately clean rooms and wonderful staff, I'll be back next month!

2026-01-20 • via Tripadvisor
P
PhxChick • Solo travel • Phoenix, Arizona
10
A Decade of Exceptional Stays at Hyatt Centric Times Square
Pros:

I’ve been staying at the Hyatt Centric Times Square for the past 10 years, and it remains my absolute favorite place to stay in New York City. Every January, I come to the city for my annual Broadway binge, and this hotel has become an essential part of that tradition.
The staff—from top management to everyone in between—sets the bar for hospitality. They are consistently warm, professional, and genuinely attentive, creating an atmosphere that feels both welcoming and effortless.
The rooms are comfortable, quiet, and thoughtfully designed, offering a perfect retreat after long days (and late nights) at the theater. As a solo female traveler, feeling safe is non-negotiable, and this hotel delivers that peace of mind every single time. The sense of security and care is unmatched.
After a decade of visits, I can say with complete confidence that I would never consider staying anywhere else in New York. Hyatt Centric Times Square has earned my loyalty many times over.

2026-01-20 • via Tripadvisor
F
Francisco • couple • ph
10
Always looking forward to staying at Hyatt Centric Times Square
Pros:

Prime location

Cons:

None

2026-01-20 • via Nuitee