Regent Star Hotel

Worst hotel ever . Very dirty . They should close down. The staff js rude . Its just horrible, i wouldnt let my dog stay there

The inside is like a haunted house. The room is smelly. The bathroom water was brown n smelly too. The bed had no sheets. The pillows has make up stains. Their towels are stiff n harsh on your skin. I was in the room for 30 minutes. I went looking for another hotel right away. They charged me for one night, but I didn’t care. I just had to leave.

We stayed at the Regent Star overnight for a layover and we had a very pleasant experience. The shuttle to the from the airport was very convenient, the breakfast was good, and they allowed us a late checkout which was wonderful. The bed was a little firmer than we like, but we had a good night of rest. We’d definitely stay here again!

Perfect for what we wanted. One night, to get some sleep, near the airport. Convenient shuttle service.

(We were told other floors had carpet, so opted for
the ground floor with tile. Allergies)

I had a deeply disappointing experience at Regent Star Hotel. From the moment I entered the building, I was hit with a sharp, pungent odor that made it clear the room was not suitable for anyone to stay in. The hotel itself appeared run-down, dirty, and neglected, with a deserted, ghost town-like atmosphere that made me feel uneasy and unsafe.

It was evident that the property had not been maintained properly — everything from the hallways to the lobby looked unclean and lifeless. I made the decision to leave immediately and booked another hotel at my own expense.

I reached out to Expedia for help, expecting some level of accountability or verification, especially since the hotel was listed on their platform. Unfortunately, Expedia was unable to get a response from the hotel and offered no real support, apart from a small credit that doesn’t come close to covering the cost or inconvenience.

I strongly advise others to avoid this hotel and to be cautious when booking through Expedia, as there appears to be little quality control or customer protection when things go wrong.

This property is in terrible condition and is unfit for human dwelling.There is a very strong smell in the room, very filthy and you cannot even breathe.This hotel should be taken down from Expedia because it is an embarrassment to Expedia to list some thing so terrible as this hotel.I could not stay and had to book another hotel.Also the hotel refused to refund my money even though they know the terrible condition the hotel is in.

It was ok for a two night stop over

My stay at Regent Star Hotel was okay not great, but not terrible either. When I first arrived, I expected a bit more based on what I’d seen or heard beforehand. The hotel wasn’t bad overall, but it didn’t exactly wow me either.

The space could use a few upgrades or renovations to freshen things up a bit. That said, it served its purpose for my stay, and I didn’t have any major issues. If you’re looking for a basic, no-frills place to stay near the airport, it’s decent. Just don’t go in expecting luxury.

Very nice

The building itself was large, basically empty, cold and uninviting. The room was comfortable enough, but lacked certain basic amenities:
- two large towels and a mat for the floor were the only towels provided, no small towels or face cloths
- no stand that a suitcase could be placed on, necessitating use of the bed for that purpose
- the showerhead was plced directly over the drain, thus meaning I had to stand directly on the drain or slightly to the side where there were a couple of chucks of grout stuck to the floor
- the two women at the front desk were pleasant and quite helpful, however, the two shuttle drivers were morose and uncommunicative.
Overall, my experience was less than expected. I highly recommend the Holiday Inn Express. Instead It's a bit farther from the airport but a world away in terms of facilities, amenities, and service. Plus the breakfast is far superior.

The property is missing something

Breakfast only free option nothing else available
Meetings were held in dining area while trying to eat breakfast
More furniture needed in rooms to lay items down in bathroom and bedroom
Room prep could be better as condom wrappers found in night stand
Wrong faucet in lavatory installed
Closet door catch needing repair
Soap dispenser covers broken
Bathroom door latch installed backwards
Other wise it’s a great location and looks very nice inside
Better Managent can bring this place up to par with other hotels

Location was ideal, staff were nice, aesthetics were lacking,lobby music was fit for a palliative facility...

Location was ideal, staff were nice, aesthetics were lacking,lobby music was fit for a palliative facility...

Really close to Piarco and with complementary shuttle it’s very convenient. Staff at front desk shirt and rude, no coffee in room and front desk could Not supply as she said it’s based on availability and they don’t supply hand towels only bath towels. Only stay for one night

The convenience

The property itself is possibly 5/10. Close and conveniently located to the airport.
The towels smelled like wet used towels just folded and left to dry. It left an unsettling lingering smell on my skin after using. The rooms could do with a bit of charm to elevate the experience at the price point they are listed for. The reception staff was very pleasant and helpful though.

Water was leaking in the room from rooms upstairs

It's a good run to place.. as being close to Malls with shuttle service, surrounded with places to eat..near airport for youe escape back home.. Hotel service,anything you're not comfortable with they comply to improve ... that part being said it's a comfortable stay... drawbacks you're far from the city, too far for shuttle service. Personally I will revist. See,I do rent a car. All in all for comfort,security and a quiet stay you're home...

The current state of the facility and services does not reflect what is advertised.

No plumbing to shower or flush toilet