The Alana Surabaya

Hotels
•
The Alana
8.3 (146 reviews)
Jl. Ketintang Baru I No. 10 - 12 , Surabaya , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Cons:
Prices of beer

Categories

Cleanliness
7.59
There were some concerns regarding cleanliness due to the handling of food.
Service
9.06
Staff were very helpful, especially the restaurant manager who accommodated dietary needs.
Location
8.6
The accommodation was in a great location for access to work and close to the mall.
Room Quality
8.05
Rooms were good, meeting basic expectations for comfort and quality.
Amenities
8.08
Standard amenities were available for convenience.
Value for Money
8.54
Prices were reasonable considering the service quality, despite higher prices for beer.
Food and Beverage
8.09
Breakfast was consistently available and satisfactory.
Overall Experience
8.36
Overall, a pleasant stay with beneficial service and good location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 21:34

Property Description

Indulge in Luxury at The Alana Surabaya

Convenient Location: Situated just minutes away from popular attractions like Suroboyo Carnival Night Market and Al-Akbar Mosque, our hotel offers easy access to the best of Surabaya.

Relaxation and Comfort: Unwind in our indoor pool or treat yourself to a rejuvenating massage at our 24-hour front desk. Our air-conditioned rooms with modern amenities ensure a comfortable stay.

Culinary Delights: Enjoy a variety of cuisines at our three dining venues - from local delicacies at Orzya Coffee Shop to sweet treats at Cinnamon Cake Shop, we have something for every palate.

Experience luxury and convenience at The Alana Surabaya - book your stay now for a memorable getaway!

Important information:

A negative coronavirus (COVID-19) PCR or Antigen test result is mandatory for guests who stay for 3 nights or more and must show upon arrival.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for Rp 350,000 per person per night when using an available cot.
    People no matter the age stay for Rp 350,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 146 reviews
Cleanliness: 7.59
Service: 9.06
Location: 8.6
Room Quality: 8.05
Amenities: 8.08
Value for Money: 8.54
Food and Beverage: 8.09
Overall Experience: 8.36
E
Endang Setiawan • family_with_children • id
8
2026-01-18 • via Nuitee
M
Marta • couple • pl
8
Pros:

Nice clean and spacious room with a good view of the panorama of the city. The breakfast was delicious.

Cons:

The plug near the water heater needs to be fixed

2026-01-04 • via Nuitee
J
JFrans • family_with_children • id
8
2025-12-29 • via Nuitee
M
Morrissy • extended_group • au
8
Staff great rooms were good. I would stay again.
Pros:

The accommodation was a great location for access to work and close to mall and not far from city centre. Staff were very helpful epeciallyHaqi the restaurant manager who helpped me be stay as I have a latex allergy and the kitchen was wearing latex gloves and not food handling gloves. Breakfast was always waiting for me

Cons:

Prices of Beer

2025-12-05 • via Nuitee
D
Dimas • family_with_children • id
8
2025-11-10 • via Nuitee
N
NURITA • family_with_children • my
9
pleasant stay
Cons:

all good

2025-10-24 • via Nuitee
H
HUI HSIEN • extended_group • tw
8
2025-10-20 • via Nuitee
S
Sára • couple • cz
9
2025-07-04 • via Nuitee
R
Ryu • solo traveller • jp
8
Very good
2025-06-20 • via Nuitee
A
Agus • family with young children • id
8
Very good
2025-06-06 • via Nuitee
R
Rully • review category business travellers • id
8
Very good
2025-05-22 • via Nuitee
P
Pianindya • young couple • id
7
Good
2025-05-02 • via Nuitee
N
Neglasari • family with young children • id
8
Very good
2025-04-10 • via Nuitee
C
Cheetoz • family with young children • id
9
EXCELLENT
Pros:

All is PERFECT except it's far from downtown.

2025-03-31 • via Nuitee
P
Paul • family with young children • gb
9
Superb
2025-03-11 • via Nuitee
I
Irvan • family with young children • id
9
Superb
2025-02-24 • via Nuitee
F
Faryar • solo traveller • au
8
Comfortable, well located, excellent value
Pros:

Excellent location, warung Kolega across the road is one of the best in Bali, clean, comfortable and good value for money

2025-02-18 • via Nuitee
I
Imam • family with young children • id
8
Very good
2025-02-16 • via Nuitee
N
Nyoto • young couple • tw
9
I had good experience staying here. IMO best thing of it is not too close to mosque, so less noise.
Cons:

The top shower head dripping cold water.

2025-02-04 • via Nuitee
M
Michael • review category business travellers • nz
4
The Alana hotel has good attentive staff and its location is convenient. The pool and gym were exce.
Pros:

The gym and pool were great.

Cons:

The room was poorly maintained with several broken features. The meals were poor .

2024-12-30 • via Nuitee