The Avenue

Hotels
The Avenue, Avenue street, High Shincliffe , Durham , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Garden
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly Staff
Good Location
Value for Money
Comfortable Rooms
Cons:
Cleanliness Issues
Need for Refurbishment
Limited Amenities

Categories

Cleanliness
7.74
Reviews mentioned the need for a deep clean and some dusty areas.
Service
9.21
Staff were noted as friendly and helpful, contributing positively to the experience.
Location
9.25
Convenient location with access to transportation and surrounding amenities.
Room Quality
8.2
Rooms were clean but some felt tired and in need of refurbishment.
Amenities
8.23
Amenities were decent, though some guests indicated they would like more options.
Value for Money
9.19
Many guests found the rate to be excellent for the services received.
Food and Beverage
8.24
Breakfast received praise, though some felt there could be more variety in the options.
Overall Experience
8.71
Overall, guests enjoyed their stay with some minor issues that did not overshadow the positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:31

Property Description

Luxurious Amenities and Activities
Indulge in a stay at The Avenue with its shared lounge, restaurant, bar, and exciting water sports facilities. Enjoy fishing, canoeing, and cycling in the picturesque surroundings of Durham.

Comfortable Accommodations
Relax in well-appointed rooms equipped with a desk, private bathroom, and cozy bed linen. Stay connected with free WiFi and start your day right with a delicious Full English/Irish breakfast.

Convenient Location and Attractions
Located near Stadium of Light and Sage Gateshead, The Avenue offers easy access to key attractions. Explore the nearby Beamish Museum, Baltic Centre for Contemporary Art, and Theatre Royal.

Book your stay at The Avenue now for an unforgettable experience in Durham!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: MME

Location

Guest Reviews

Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.23
Value for Money: 9.19
Food and Beverage: 8.24
Overall Experience: 8.71
S
Sandra • couple • gb
10
Very friendly old pub
Pros:

It was a lovely old building but with modern facilities

Cons:

Nothing

2026-08-12 • via Nuitee
M
Mazfari • couple • gb
8
Good location for a nice refresh getaway & good food at good prices & friendly staff
Pros:

Close to Durham, friendly staff, gawgus Sunday roast, lovely room

Cons:

Tv other end of room in attic room, shower poor, toilet was broken, dispute over breakfast being included. Had 2 emails saying it was included . They gave us it and said it was a mistake and wasn’t included

2026-08-03 • via Nuitee
J
Jakeman • family_with_children • gb
8
Great value and good location to get around Durham
Pros:

The team of staff are lovely so welcoming and happy to help.

Cons:

N/A

2026-07-20 • via Nuitee
D
David • extended_group • gb
8
Ok
Pros:

Location to Durham hospital to visit my husband

Cons:

Hoped at the price that breakfast was included. It was extra.

2026-07-06 • via Nuitee
C
Catherine • couple • gb
7
Pros:

Very friendly and welcoming.

2026-06-27 • via Nuitee
J
Jakeman • solo_traveller • gb
10
Pros:

Friendly, helpful and welcoming team.

2026-06-15 • via Nuitee
A
Alan • couple • gb
8
2026-05-24 • via Nuitee
A
Alan • couple • gb
7
2026-05-19 • via Nuitee
L
Linda • solo_traveller • gb
5
2026-04-27 • via Nuitee
G
Gill • solo_traveller • gb
9
Comfortable bed, close to everything
Pros:

Comfortable bed, close to everything in Durham

Cons:

N.A

2026-04-22 • via Nuitee
H
Hayward • solo_traveller • gb
8
Pros:

Clean, tidy, good location efficient checking in and nice staff. Good quality tea and coffee in the room.

2026-04-08 • via Nuitee
• solo_traveller • gb
7
2026-04-07 • via Nuitee
R
Richard • extended_group • gb
7
Great location, friendly staff. But room rate information needs clarification
Pros:

Used the accommodation previously. Great location for getting into Durham. Bus stop right outside. Friendly staff.

Cons:

Misleading information provided by Bothe booking.com and The Avenue. Both stated room rate included breakfast, but the invoice was for room only. Only booked the accommodation due to breakfast being provided.

2026-03-15 • via Nuitee
J
Julia • solo_traveller • gb
7
Comfortable bed and I slept well
Pros:

Friendly welcoming staff both on arrival and over the telephone the day before. No silly extra charges for dogs.

Cons:

Nothing

2026-03-08 • via Nuitee
N
Nicole • couple • gb
7
Poderia ter sido melhor
Pros:

Funcionários são bem atenciosos

Cons:

Banheiro estava com o ralo sujo e entupido a água não escorria direito

2026-03-08 • via Nuitee
L
lorraine • couple • gb
10
Pros:

Friendly staff,good atmosphere clean throughout.good prices.goid location for traveling .

Cons:

Bedroom too hot,booking .com to inform venues about special requests such as special food requirements for breakfadt as no gluten free food available for breakfast.

2026-02-23 • via Nuitee
M
Madelen • couple • se
8
2026-02-08 • via Nuitee
H
Hazel • couple • gb
8
2026-01-27 • via Nuitee
A
Abhinav • couple • gb
4
Good accommodation in principle, but unfortunately all the lights and electric sockets stopped functioning at night due
2026-01-24 • via Nuitee
T
Toni • couple • gb
5
Uncomfortable unclean
Pros:

The whole place needs a deep clean stayed in room 1 bathroom a death trap large step to shower no rail very dark in shower heat control in shower broken

Cons:

Give the whole place a good clean

2026-01-20 • via Nuitee