Candlewood Suites - Austin Airport by IHG

Hotels
•
Candlewood Suites
8.7 (179 reviews)
6711B East Ben White Boulevard , Austin , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Comfortable beds and nice linens
Spacious rooms / apartment-like suites
Friendly, helpful and attentive staff (manager praised)
Convenient airport location with shuttle
Complimentary breakfast available
Good value for money
Cons:
Highway/traffic noise and thin windows
No on-site restaurant (must use sister hotel)
Occasional front-desk unresponsiveness for late-night calls
Loud AC units
One report of a roach in the kitchen area
Hard mattress for one guest
Limited TV streaming options (no Netflix)

Categories

Cleanliness
9
Multiple guests explicitly noted very clean rooms and well-maintained property; one report of a single roach and an isolated fridge mix-up but overall cleanliness praised.
Service
9.3
Staff repeatedly described as gracious, helpful and professional (manager Diana notably retrieved and shipped medicine); shuttle driver praised. A couple of missed calls for late-night noise complaints were noted but outweighed by strong positive service experiences.
Location
8.4
Convenient for the airport with easy shuttle access and near sister hotel for meals; however frequent mentions of highway and traffic noise and a transitioning/mixed neighborhood temper the score.
Room Quality
8.2
Rooms described as spacious, comfortable and apartment-like with good linens and bathrooms; negatives include a hard mattress for one guest, loud AC and occasional noise intrusion through windows.
Amenities
8.6
Complimentary breakfast, shuttle service, cribs and basic in-room amenities were appreciated; lacks an on-site restaurant and some guests noted no Netflix/streaming capability on TVs.
Value for Money
9
Several guests called it a good value near the airport and comfortable for the price, supporting a strong value perception.
Food and Beverage
8
Breakfast received positive mentions, though confusion about inclusion and the absence of an on-site restaurant (relying on sister hotel across the lot) slightly limit this category.
Overall Experience
9.1
Most guests report a very positive stay and willingness to return due to friendly staff, cleanliness and convenience; a minority experienced significant noise that impacted their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:04

Property Description

Modern Amenities and Comfortable Accommodation
Candlewood Suites - Austin Airport offers air-conditioned rooms with flat-screen TVs, free WiFi, and a convenient desk space. The private bathrooms are stocked with complimentary toiletries for a relaxing stay.

Convenient Facilities for Business and Leisure
Guests can take advantage of the on-site business center, fully equipped gym, and a cozy snack bar. Whether traveling for work or pleasure, there are amenities to suit every need.

Explore Austin's Attractions and Outdoor Activities
Situated near popular landmarks like the Austin Convention Center and Capitol Building, guests can also enjoy outdoor adventures like hiking, fishing, and canoeing. Endless entertainment options await just minutes away.

Book your stay at Candlewood Suites - Austin Airport for a memorable and comfortable experience in Austin!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 179 reviews
Cleanliness: 9
Service: 9.3
Location: 8.4
Room Quality: 8.2
Amenities: 8.6
Value for Money: 9
Food and Beverage: 8
Overall Experience: 9.1
E
Elaine • couple • us
10
Great time....Great city
Pros:

Location very good for us. Great breakfast.

Cons:

All expectations met!

2026-07-21 • via Nuitee
M
MCGUIRE • family_with_children • es
8
Has everything you need
Pros:

Beds are comfortable, linens are nice. Lots of space to spread out suitcase / work.
Shuttle works well; good driver.

Cons:

I thought breakfast was included, but it wasn’t. (Not this hotel’s mistake though). There is no restaurant at this hotel. But if you walk across the parking lot you can order breakfast at their sister hotel The Holiday Inn.
The windows did not keep the constant traffic noise out.
AC works good, but it’s loud (like at so many places nowadays).

2026-07-21 • via Nuitee
C
Chris • family_with_children • us
10
Excellent property. Very well maintained.
Pros:

Did not eat at the hotel. The amenities were there but spent time with my daughter seeing other things in the Austin area. Upon our check out, my daughter left her phone in the room. After calling the front desk, the man on duty went to check the room and found her phone. He then held it at the front desk until we returned to retrieve the phone. All in all, the entire staff was the most gracious and friendly staff. I will stay at the facility again when I'm back in the area.

Cons:

There were no issues with any of the facilities. I have no complaints to report against the property. The property is well maintained.

2026-07-17 • via Nuitee
A
Andrew • couple • us
8
2026-07-17 • via Nuitee
K
Kirkland • solo_traveller • us
9
2026-07-08 • via Nuitee
K
Kerry • solo_traveller • us
10
2026-07-01 • via Nuitee
G
Gina • extended_group • us
8
2026-06-30 • via Nuitee
K
Kat Hudson • solo_traveller • us
10
2026-06-28 • via Nuitee
N
Natasha • couple • us
10
2026-06-21 • via Nuitee
B
Barbara • couple • us
10
2026-06-08 • via Nuitee
A
Amanda B Reaves • solo_traveller • us
10
2026-06-08 • via Nuitee
M
Margaret • couple • us
8
Good value place to stay near the airport.
Pros:

Comfortable place to stay near airport. Good value for the money.

Cons:

The area near the airport was a bit "mixed". Lots of new condo/apartment construction - seems to be transitioning from a bit "sketchy" area to modern, new area. But still safe and convenient.

2026-05-30 • via Nuitee
B
Brandy • solo_traveller • us
10
Pros:

Everything was wonderful.

Cons:

The highway noise.

2026-05-29 • via Nuitee
N
Nancy • couple • us
9
2026-05-23 • via Nuitee
R
ramon • couple • us
10
Hotel was in great location for our trip
Pros:

Very clean

Cons:

Na

2026-05-18 • via Nuitee
C
Chad • couple • us
10
2026-05-13 • via Nuitee
T
Teresa • solo_traveller • us
10
Personal attention to the customer and very professional performance by the staff. Very clean room.
Pros:

I left a bag of medicine in my room refrigerator. I realized it when I got to the airport 1 hour later. I called and the desk said they would check. They said they retrieved it and I called "I Left my Stuff". It arrived the next day, but it was not my medicine. I called the front desk and spoke to Diana Reyna, the manager. She located my medicine and had it at UPS within 2 hours, with a guaranteed delivery the next day. She was fantastic! She not only was answering the phone at the front desk, but had to put me on hold a couple times to answer other calls. She was cool under pressure and put me at ease immediately. She was wonderful!!!

Cons:

The overnight staff did retrieve my medicine from the fridge and put it in the office fridge. But somehow somebody else's medicine was sent.

2026-05-09 • via Nuitee
E
Estrada • solo_traveller • us
10
2026-05-03 • via Nuitee
D
David • solo_traveller • us
9
My room was like a small apartment with a spacious bathroom. Cozy!
Pros:

Have a free complimentary breakfast.

Cons:

Hard mattress.

2026-04-27 • via Nuitee
K
kolbe • solo_traveller • us
10
Short but nice.
Pros:

Location to airport and easy access to a shuttle. Easy check-in online. Room was clean and comfortable.

Cons:

Room was really clean except for a roach in the kitchen area. Just one seen.

2026-04-27 • via Nuitee