Hue Serene Palace Hotel

Hotels
9.3 (3433 reviews)
21 Lane 42 Nguyen Cong Tru , Hue , vn

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Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Dampness on the floor
Construction noise

Categories

Cleanliness
8.94
Some concerns about dampness on the floor as mentioned in a review.
Service
9.91
Staff consistently praised for their helpfulness and friendliness in multiple reviews.
Location
9.45
Hotel's central positioning with good access, mentioned positively in reviews.
Room Quality
9.4
Spacious and comfortable rooms are highlighted positively.
Amenities
8.93
Complimentary fruit available in rooms, but basic compared to higher-rated hotels.
Value for Money
9.39
Good value for price noted in reviews, especially regarding location.
Food and Beverage
8.94
Breakfast praised in several reviews, indicating decent quality.
Overall Experience
9.41
Many guests expressed joy and satisfaction from their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:08

Property Description

Luxurious Accommodation
Hue Serene Palace Hotel offers modern rooms with personal computers, free Wi-Fi, and premium amenities. The air-conditioned rooms are elegantly furnished and include complimentary fruit and beverages.

Prime Location
Strategically situated near Huong River and Trang Tien Bridge, the hotel provides easy access to Hue Citadel, train station, and airports. Guests can explore the city's attractions conveniently from this central location.

Exceptional Services
From tour assistance to babysitting services, the hotel caters to all guest needs. The 24-hour front desk ensures a seamless stay with services like luggage storage, laundry, and currency exchange. Experience unparalleled hospitality at Hue Serene Palace Hotel.

Book now for an unforgettable stay at Hue Serene Palace Hotel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HUI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for VND 200,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 3433 reviews
Cleanliness: 8.94
Service: 9.91
Location: 9.45
Room Quality: 9.4
Amenities: 8.93
Value for Money: 9.39
Food and Beverage: 8.94
Overall Experience: 9.41
C
Chihung • couple • tw
10
Pros:

飯店在小巷內，招牌不顯眼，很容易錯過了。但飯店裝潢精巧舒適，服務人員親切，尤其是Zoey 待客親切周到，很多事情都在你之前都為你想到了，如餐廳推薦，租車，幫忙安排包車，很貼心，很感謝她

2026-03-14 • via Nuitee
J
Jade • couple • fr
7
2026-03-14 • via Nuitee
M
Martina • couple • de
10
Tolles sehr zentral gelegenes Hotel, sehr zu empfehlen
Pros:

Zentral gelegenes sehr stilvoll eingerichtetes Hotel, in einer Seitenstraße gelegen und daher sehr ruhig. Tolles Frühstücksbuffet und extrem freundliches Personal. Viele Restaurants und Cafés in der Nähe. Unschlagbares Preis-Leistungsverhältnis.

Cons:

Gegenüber wird gebaut, was aber nicht wirklich gestört hat. Ansonsten alles perfekt!

2026-03-14 • via Nuitee
L
Lisse • couple • be
10
100% recommend, very great price
Pros:

The hotel is super clean, an soft bed and great breakfast!

Cons:

Nothing

2026-03-14 • via Nuitee
B
brenda • couple • ca
10
Very pleasant stay
2026-03-14 • via Nuitee
M
Melanie • couple • de
7
Günstiges und sauberes Hotel in guter Lage
Pros:

Sehr freundliches Personal, Kommunikation hat auch schon im Vorwege super funktioniert, Flughafentransfer war perfekt organisiert. Zimmer großzügig und sauber. Das Frühstück war einfach bzw. übersichtlich aber lecker, Eierspeisen wurden frisch und individuell zubereitet.

Cons:

Sehr hellhörig

2026-03-14 • via Nuitee
F
Fabien • solo_traveller • fr
9
Bel
Pros:

Personnel incroyable
Literie confortable
Proximité restaurants commerces mais rue calme

Cons:

Chambre familiale un peu juste quand on est 4
Petit déjeuner sucré peu varié

2026-03-13 • via Nuitee
H
Hans • couple • nl
8
Rustig, betaalbaar hotel met vriendelijk personeel en comfortabele kamers
Pros:

Hué Serene Palace is een prettig hotel, rustig gelegen in een smal straatje vlak bij het centrum. Voor een relatief laag bedrag krijg je hier een comfortabele kamer en een fijne sfeer. Het personeel is opvallend vriendelijk en zeer behulpzaam, wat het verblijf extra aangenaam maakt. Een uitstekende keuze voor een betaalbare en zorgeloze overnachting in Hué

2026-03-13 • via Nuitee
M
Maria • extended_group • au
9
Staff friendly and has some nice restaurants in the same street
Pros:

The beds were soft and comfortable

2026-03-12 • via Nuitee
T
Tomasz • couple • pl
9
Dobre miejsce na pobyt w Hue
Pros:

Miły personel, dobra lokalizacja, wygodne łóżko

Cons:

Zatkana wanna, roboty konstrukcyjne o 7 rano :(

2026-03-12 • via Nuitee
K
Karel • couple • nl
7
Prima locatie voor een paar dagen in de stad.
Pros:

Personeel was zeer behulpzaam. En vriendelijk. En zij hebben voor ons de reis naar onze volgende bestemming geregeld. Dat ging zo ver dat zij de chauffeur van de zeer luxe van instrueerden over onze zitplaatsen zodat wij goed zicht door de ramen zouden hebben.

Cons:

De kamer was klein en de airco werkt nauwelijks.

2026-03-11 • via Nuitee
L
L. • solo_traveller • de
10
Pros:

Sehr schöne Zimmer und sehr gute Lage. Zentral und doch ruhig. Gegenüber ist aktuell eine kleine Baustelle in der tagsüber gearbeitet wird, das hat uns jedoch nicht gestört. Das Personal ist sehr, sehr nett und sie organisieren wirklich alles. Roller und Transfer, alles sehr unkompliziert.

2026-03-11 • via Nuitee
C
Chiara • family_with_children • it
9
Pros:

Posizione centrale
Personale gentilissimo
Ottima colazione

2026-03-11 • via Nuitee
L
Lionel • couple • fr
8
Pros:

L’emplacement et le professionnalisme des employés. Belles excursions réalisées grâce a l’hôtel.

Cons:

Les lits sont le matelas remontent côté tête et les oreillers trop « gonflés »

2026-03-10 • via Nuitee
P
Phil • couple • gb
7
2026-03-10 • via Nuitee
P
Phoebe • couple • gb
8
Really enjoyed the stay, decent breakfast, friendly staff and good location
Pros:

Staff were friendly and helpful

Cons:

Inside the rooms were slightly dated

2026-03-10 • via Nuitee
L
Licia • family_with_children • it
10
Pros:

Camera spaziosa e pulita, ottima colazione, personale gentilissimo e disponibile. Abbiamo lasciato le valigie dopo il check out per girare la città e quando siamo tornati la sera per riprenderle ci hanno anche offerto di fare una doccia. Grazie mille!

Cons:

Tutto perfetto

2026-03-09 • via Nuitee
D
David • couple • il
6
2026-03-09 • via Nuitee
S
Steffen • family_with_children • vn
10
2026-03-09 • via Nuitee
A
Andrea • couple • ca
10
Nice and clean, comfortable, great location, and gracious staff.
Pros:

Everything!

2026-03-09 • via Nuitee