Hue Serene Palace Hotel

Hotels
9.3 (3325 reviews)
21 Lane 42 Nguyen Cong Tru , Hue , vn

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Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Dampness on the floor
Construction noise

Categories

Cleanliness
8.94
Some concerns about dampness on the floor as mentioned in a review.
Service
9.91
Staff consistently praised for their helpfulness and friendliness in multiple reviews.
Location
9.45
Hotel's central positioning with good access, mentioned positively in reviews.
Room Quality
9.4
Spacious and comfortable rooms are highlighted positively.
Amenities
8.93
Complimentary fruit available in rooms, but basic compared to higher-rated hotels.
Value for Money
9.39
Good value for price noted in reviews, especially regarding location.
Food and Beverage
8.94
Breakfast praised in several reviews, indicating decent quality.
Overall Experience
9.41
Many guests expressed joy and satisfaction from their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:08

Property Description

Luxurious Accommodation
Hue Serene Palace Hotel offers modern rooms with personal computers, free Wi-Fi, and premium amenities. The air-conditioned rooms are elegantly furnished and include complimentary fruit and beverages.

Prime Location
Strategically situated near Huong River and Trang Tien Bridge, the hotel provides easy access to Hue Citadel, train station, and airports. Guests can explore the city's attractions conveniently from this central location.

Exceptional Services
From tour assistance to babysitting services, the hotel caters to all guest needs. The 24-hour front desk ensures a seamless stay with services like luggage storage, laundry, and currency exchange. Experience unparalleled hospitality at Hue Serene Palace Hotel.

Book now for an unforgettable stay at Hue Serene Palace Hotel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HUI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for VND 200,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 3325 reviews
Cleanliness: 8.94
Service: 9.91
Location: 9.45
Room Quality: 9.4
Amenities: 8.93
Value for Money: 9.39
Food and Beverage: 8.94
Overall Experience: 9.41
B
Benjamin • family_with_children • fr
10
2026-02-14 • via Nuitee
A
Angelika • couple • at
8
2026-02-14 • via Nuitee
L
Lisa • couple • ca
10
Pros:

Location, breakfast and especially all the staff who were so nice, helpful and appreciative

2026-02-13 • via Nuitee
A
Anne • couple • de
8
2026-02-12 • via Nuitee
D
DOMINIQUE • solo_traveller • fr
8
Bon rapport qualité prix
Pros:

L’emplacement, le personnel très accueillant.

Cons:

La literie pas très confortable

2026-02-12 • via Nuitee
N
Nina • family_with_children • at
10
2026-02-12 • via Nuitee
P
paulo • family_with_children • fr
9
2026-02-12 • via Nuitee
B
Buncha • family_with_children • th
9
ที่นอนดีมาก แอร์เย็นฉ่ำ
Pros:

ดีครับ

Cons:

ไม่มี

2026-02-12 • via Nuitee
S
Sofia • couple • gb
8
Short but sweet
Pros:

Great location close to lots of restaurants and bars. Staff were also all super friendly and helpful even arranging a breakfast box when we had an early checkout.

Cons:

I did feel that the room was a bit dated or in need of refurbishment compared to the pictures. Scuffs, cracks, worn furniture etc. however we were only there for a night and they had everything we needed and a comfy bed, for the price you can’t really complain.

2026-02-12 • via Nuitee
D
Daniel • couple • fr
8
2026-02-12 • via Nuitee
T
Trinh • family_with_children • us
4
Pros:

Staff is very friendly and helpful

Cons:

Smell bad in elevator, corridor. Dusty, noisy neighborhood. Room doesn't smell good. Beds aren't comfy

2026-02-11 • via Nuitee
D
Daren • couple • gb
10
2026-02-11 • via Nuitee
L
Lucia Mirela • couple • es
8
Estancia corta pero genial
Pros:

La ubicación y la amabilidad del personal

Cons:

Nada

2026-02-11 • via Nuitee
G
Gilles • family_with_children • fr
9
Pros:

Personnel

Cons:

Un peu cher

2026-02-11 • via Nuitee
D
Diana • couple • sk
10
2026-02-11 • via Nuitee
J
Joanna • extended_group • pl
9
2026-02-11 • via Nuitee
A
Avital • extended_group • il
9
תמורה טובה למחיר
Pros:

צוות נעים ושירותי מאוד

2026-02-11 • via Nuitee
B
Bruno • family_with_children • cm
9
Cons:

J'ai réglé la facture à 8 h00 puis pris mon petit déjeuner.
Lorsque le taxi est venu nous chercher à 8 h 45 pour partir à la gare on m'a demandé d'attendre un peu pour que l'hôtel puisse contrôler la chambre
Demande très désagréable d'autant qu'ils avaient largement le temps de le faire entre 8 h et 8 h 45
Demande qui ne m'est jamais arrivé de toute ma vie professionnelle

2026-02-10 • via Nuitee
S
Silvia • couple • it
10
2026-02-10 • via Nuitee
V
Vera • couple • ch
9
2026-02-10 • via Nuitee