Snow Hotel Lavender

Hotels
5.8 (188 reviews)
26 Cavan Road , Singapore , sg

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Front desk (limited hours)
Free wired internet
Internet access

Review Highlights

Pros:
Great location
Cons:
Cleanliness issues, Mold in rooms, Unfriendly staff, Poor room conditions, Unsatisfactory service, Overpriced

Categories

Cleanliness
2.2
Guests consistently mentioned cleanliness issues as a significant concern, with reports of mold, stains, and overall uncleanliness.
Service
4.2
Mixed reviews regarding service, with some guests mentioning unfriendly staff and difficulties in receiving refunds.
Location
8.3
The location was the most praised aspect of the hotel, with guests appreciating its proximity to key attractions.
Room Quality
3
Rooms were criticized for being in poor condition, with complaints about stains, disrepair, and lack of cleanliness.
Amenities
5
Limited information provided on amenities, with a mix of positive and negative comments regarding the hotel's facilities.
Value for Money
3
Guests felt that the price did not align with the quality of the services offered, leading to dissatisfaction.
Food and Beverage
5
Insufficient feedback on the quality of food and beverage services to provide a comprehensive rating.
Overall Experience
2.8
Most guests had negative experiences, citing cleanliness issues, poor room quality, and unsatisfactory service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-23 17:53

Property Description

Convenient Location
Located in the vibrant Lavender district, Snow Hotel Lavender is just a stone's throw away from popular attractions like Mustafa Centre and Bugis Street, making it an ideal choice for travelers looking to explore the heart of Singapore.

Comfortable Accommodation
Guests can enjoy air-conditioned rooms with modern amenities including a flat-screen TV, private bathroom, and complimentary WiFi. The cozy rooms are thoughtfully furnished with bed linen and towels provided for a relaxing stay.

Friendly Multilingual Staff
The hotel boasts a multilingual staff fluent in English, Malay, and Chinese, ensuring a warm welcome and excellent service for guests from diverse backgrounds. Whether you need local tips or assistance, the reception is ready to assist.

Experience the best of Singapore at Snow Hotel Lavender - book your stay now for a memorable trip!

Important information:

A damage deposit of SGD 50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SIN

Location

Guest Reviews

5.8
Based on 188 reviews
Cleanliness: 2.2
Service: 4.2
Location: 8.3
Room Quality: 3
Amenities: 5
Value for Money: 3
Food and Beverage: 5
Overall Experience: 2.8
J
Jonathan solo traveller au
1
Unhappy with terms of booking not been met.
Pros:

I booked for a week and due to a death in the family I was visiting, was only able to stay 3 nights. The booking said that I could cancel with three days prior notice. But at the desk they insisted that I would have had to cancell three days prior to the first night. I will be very hesitant to book a full week again. Three days notice, if offered, should apply for any part of the stay more than three days ahead. Unhappy JD

2025-03-02 via Nuitee
L
Lilian solo traveller au
1
Horrible
Pros:

Leaving. The amount of mold this property has was sickening and bad for my health. I didn’t even stay in the room for 10 minutes and left. I had to fight them for a refund and even after they said they would refund me, they still haven’t refunded me for one of the nights. The staff were also not nice.

Cons:

The amount of mold this property has was sickening and bad for my health. I didn’t even stay in the room for 10 minutes and left. I had to fight them for a refund and even after they said they would refund me, they still haven’t refunded me for one of the nights. The staff were also not nice.

2025-02-16 via Nuitee
M
Marsem young couple sg
6
Pleasant
2025-02-04 via Nuitee
V
Verified traveler
6
One word: valuable
Pros:

You cannot have a separated property on Singapore with this price. It's the only value of this property. But I recommend to use more money.

2025-02-03 via Nuitee
V
Vikneswaran solo traveller sg
1
Bad
2025-02-03 via Nuitee
A
Andriana solo traveller gr
4
Disappointing
2025-02-02 via Nuitee
J
Jimena solo traveller us
1
Do not stay here
Pros:

The only good thing about this place was the location

Cons:

It’s terribly gross. Everything is stained and dirty

2025-02-01 via Nuitee
C
Chee solo traveller jp
1
Bad
Cons:

Filthy place. Go check Google Reviews for recent photos showing the sorry state of the hotel rooms. Take your money elsewhere.

2025-01-30 via Nuitee
L
Lee solo traveller au
1
I don’t enjoy to stay in this hotel
Pros:

I don’t like this hotel and I won’t return again

Cons:

I don’t like this hotel because I feel it is very dirty , the bedsheet and towel is not clean at

2025-01-26 via Nuitee
P
Pui solo traveller au
3
You are compromising your civil dignity to stay here.
Pros:

The staff seemed friendly, though I didn't make any complains as I was already tired and just needed a place to shower and rest.

Cons:

The state of the room, furniture felt like it was in disrepair, there were stains and mold, or remnants of mold all over the walls. Corners of the room and shower were covered in years of dust. The cabinet was literally crumbling apart, like furniture you would pick up off the road side. There were holes in every bedsheet, pillow case. I basically didn't want to touch any surface.

2025-01-08 via Nuitee
M
Madison solo traveller au
5
Passable
2025-01-04 via Nuitee
J
Jh solo traveller bd
10
Exceptional
2025-01-03 via Nuitee
P
Paul solo traveller it
5
Passable
2024-09-23 via Nuitee
G
Guilermo family with young children au
2
Very poor
Pros:

The location of the hotel

Cons:

We booked there based.on the reviews. I rhink they were gake as the place is nothing at all like the reviews
It's really old and tired
Molds everywhere in the bathroom and bedroom's walls. Very small and really disgusting. Im pretry sure you can find better hotels for the same price. The staff not nice, sheets dirty with make up marks, a bugger on the walls.... really disgusting experience, and even more when you're travelling with kids. The toilet had a leakage that kept the bathroom floor wet, tv was not working and eventhough we were 2 adults and 2 kids they only provided one double bed an 1 single bed.. when the staff were asked about the beds, they said that the kids were meant to share the single bed.. tv was never fixed and they said maintainance would check the toilet after we left. Overall, this is the worst hotel i have ever stayed and booking.com should not even offer this kind of place.

2024-09-15 via Nuitee
C
Conrado young couple ph
10
Exceptional
2024-09-08 via Nuitee
S
Syue review category business travellers my
8
Very good
2024-08-20 via Nuitee
J
Jacob solo traveller gb
1
Disgusting windowless hovel.
Pros:

Was vaguely near an MRT station.

Cons:

Absolutely vile, not sure what was deluxe about my room. Tiny little filthy room without a window. Bathroom was a wet room so everything is wet after a shower. All toiletries were empty and staff didn’t understand the difference between shampoo and body wash. Stains on the bed, floor filthy and v. Uncomfortable and creaky bed. If I hadn’t have been so tired upon arrival I would not have stayed here. All power goes off when you leave the room, this includes the fridge so all your food/drinks that you’ve dared to place in the filthy fridge will be warm by the time you’re back. AVOID.

2024-08-18 via Nuitee
S
Sittie young couple ae
1
Never again to stay that hotel ..dirty blanket and AC so bud all is dirty Also toilet not clean
Pros:

None so bud …dirty room

Cons:

None dirty all and bud smell

2024-08-12 via Nuitee
C
Claire solo traveller sg
3
Poor
Pros:

Convenient location

Cons:

Dirty room and situation, the remote control was sticky, so was small pathetic table infront of the bed.

Bed was uncomfortable, could feel the springs, could see mouldy wallpapers very obviously.

Room gave the icks for the amount paid -- would not have stayed if not for last minute arrangements.

2024-08-06 via Nuitee
V
Vincent solo traveller my
5
Ok for a very short stay👌
Pros:

Small just enough for one. Ok just to rest n sleep for a night or two👌ok for the price in Singapore

Cons:

Size

2024-07-31 via Nuitee