The Reeds at Shelter Haven

Stayed here while visiting family. Warm welcome, well-appointed rooms. Only five star hotel in Stone Harbor. Turn down service includes nightly treats--lemon bar and brownie. Breakfast menu has traditional and healthy options (or visit Uncle Bill's or the Fishin' Pier). Room service quick and nicely presented. Convenient location where you can walk to the beach, shops and restaurants.

Their property across the street from the main location, facing 97th, street is very noisy.

Love this property! Have stayed here a couple times & it never disappoints. Staff is very friendly & helpful. Rooms are spacious & very comfortable. Would definitely recommend!

Beautiful place with excellent service

Need a grab bar in the shower

Location

Stay was great, very comfortable, hotel and staff were very accommodating and friendly. Had slight troubles with room service but over wise an excellent overall experience. Will certainly be back!

Outdoor bar was closed and I was over charged on my account in which I had to reach out to them and was placed on a constant hold.

Wonderful

Excellent staff!

Never stay here. We booked a same day reservation a few hours ago. We were half way to the hotel when someone named Kelly called noting a “walk in” booked the same room “the same time we did”. She told us there was no room for us. She was incredibly rude and not apologetic. Later in the call she told us the “walk in booked before us in the day”. She repeatedly told us we must have booked through a third party. I assured her that I booked on the Reeds Website and she questioned me multiple times. She accused us of “bullying her” over the phone and proceeded to hang up on us. The level of customer service is beyond appalling. I would NEVER visit this place ever again. I now have a hysterical 3rd year old crying in the car that he can’t go to the beach today 1.5 hours away from my house.

Rooms to small, ramps into property always blocked by delivery trucks or dirty towels from the room, trash on pool level and poll is a dunking pool not a swimming pool. Staff dodges you once they think you are a problem

Very nice Staff.

The concept of this hotel is amazing but in reality, not so much.
I planned a family vacation since our adult sons both had monumental birthdays this year. I was referred to The Reeds by someone who had stayed here in the past. He suggested we not spend the exorbitant amount of money on a VRBO in Stone Harbor where I would most likely be cooking and straightening up constantly, and treat ourselves to a stay here.
Our one son and daughter in-law arrived early and were granted an early arrival at no extra cost. (Great start!)
Fortunately for us they alerted us to the road construction at the corner where the hotel sits, which interfered with the hotels valet parking as the road was closed. Upon our arrival next we were checked in effortlessly but not given any instructions of the hotel offerings. (Perhaps because there is a concierge? But no one was there when we arrived) However I was concerned for our second son and his late arrival so I inquired at the front desk that assured me it would ok. I had to walk out to the valet attendant to discuss parking for late arrivals. I chatted with the nice young man (forget his name but he was the evening guy on June 10,2025) ) who was very kind to offer to stay a half hour later than his workday end time to accommodate our sons late arrival. He also gave specific instructions on what to do in the event our son’s late arrival was held up longer than expected.
Overall the rest of the staff was helpful in that if you asked, they answered. But that was it. No introduction to any amenities . I was told about the property “passport” the day before we left (and the staff member was shocked that we were not informed of it when we checked in) The one exception would be the driver to and from the beach. He was VERY informative and warm. We felt like he was a part of our family by the time we left! Shout out to him ! (Who’s name I don’t remember either but worked all day the week of June 10,2025)
The rooms we had were clean. We had the suite on the bay side of the main building and our sons had the standard room with city view. They thought their rooms to be small. Our suite was plenty big and I have no complaints. The cost was high but the view was well worth it! However to pay almost $1000 a night for the standard rooms in the supposed “off season” was not worth it in my opinion. Water sports were included, however, which was fun for our sons.
When we were leaving I was told we would receive an invoice via email . After having to inquire via email as to where my invoice is I received an email back saying they sent it but while doing that they discovered that I had paid in full through Expedia (in February) for the 2 standard rooms and again at the hotel and that they would reimburse me. (I booked the suite on the Reeds website) They eventually did but it took quite some time. I, however am still waiting on that itemized invoice for SIX weeks and 3 requests now.

The Reeds is a wonderful hotel in downtown Stone Harbor. The accommodations, amenities and staff are terrific! I thoroughly enjoyed my stay.

All staff that we encountered were very friendly.

extremely expensive for size of rooms and view and no breakfast included. No pool. Roof top plunge pool only open until 3 pm. Nice to have golf cart transport to beach and beach chairs and umbrella included. . However we were visiting family who had a condo one mile away. Had to walk each way as no parking for our car on streets and no other form of transport. The tv was not working right and I wanted to watch wimbledon. I eventually figured it out but reception was poor. If you want to be in the heart of it all on Stone Harbor, then it is the place to be. I should have stayed further from downtown to be closer to my family. Would be less expensive, bigger room and closer to beach with pool.

A mixed bag, honestly. We had a balcony room (city view) with King Bed in the Spa Building.

First, the positives: nice vibe. Clean hotel in a great location in the wonderful town of Stone Harbor. Easy to walk around. Hotel staff were super friendly. Hotel is modern and clean. Air conditioning works well. Golf carts to/from the beach were provided and were fun. The beach staff were also awesome and super attentive. Wait staff in the restaurants were friendly as well. The restaurant and bar are on the water - which is really nice.

Negatives: once you factor in the room charge, occupancy tax, resort fee and Cabana package - our room was $1K a night. We knew that going in (we had pre-paid) and were fine with it - but, when you charge those rates - the experience needs to match that level. The restaurant food wasn't great. Breakfast was just bad - with cold eggs and cold potatoes. We were the only ones there. (Hint: the next day we went across the street to Uncle Bill's Pancake House- it's awesome and packed.) Dinner in the Water Star Grille was average. The 2nd night we ate at their Mexican restaurant next door - and that was good, though.

Also, the hotel can't control this - but the street is very noisy..with delivery trucks starting deliveries at 4:30AM both days. (Note: we were there during the week...so this might not be applicable on a weekend.)

Finally, if you get the Cabana package and the promised $50 Beach lunch credit - watch to make sure you actually receive the credit. It's not itemized on the bill and when we asked - they told us "it's already credited on your invoice". But, it wasn't and after asking them to where it was credited - the Manager advised two days after we checked out that the credit was built incorrectly so they had to manually apply the credit once we were home (and only after we chased). She said they also brought this up with their Revenue Manager. We hope they are able to fix this for future guests.

Overall, we enjoyed our stay. But, not sure we'd go back.

We spent $1100 for one night expecting a luxury experience. What we got was a disaster.

First, the air conditioner was mounted in the ceiling directly above the bed, and leaked water on our heads all night long. Not a drip here or there — we were actually woken up multiple times by water hitting our faces. We called the front desk — no answer. Called the concierge — also no response. No follow-up, no apology, no service whatsoever.

The room itself? Dull, generic, and without even basic amenities. There was no bottled water, no minibar, not even a glass in the bathroom. When I called earlier to ask about water, the front desk said they would try to get the restaurant to send up two cups. Not a bottle, not a pitcher — cups. At over $1,000 a night, this is laughable.

To top it all off, the pool was closed for the entire evening due to a private event — no advance notice whatsoever. One of the key reasons we booked this hotel was to relax by the pool after traveling. Instead, it was off-limits, completely taken over, and guests were left out in the cold (literally and figuratively).

This hotel masquerades as luxury but offers nothing close to it. No hospitality, no comfort, no accountability. Absolutely not worth the money. If you’re looking for service, amenities, or even a dry pillow — look elsewhere.

There was a wedding going on so we were not able to use the outdoor dining facilities.. very disappointed