New Kuta Hotel by LORIN

Major Compensation Reques– New Kuta Hotel
Dear Booking.com Customer Support,
I am writing to demand an immediate 100% full refund and significant financial compensation regarding my reservation at New Kuta Hotel (Dreamland, Bali) for 2 rooms, check-in date August 29, 2026, under the name Guy Peretz.
As a loyal Genius Level 3 member, I am appalled by the severe misrepresentation of this property on your platform. We arrived after an exhausting long journey to celebrate my 60th birthday (DOB: August 24, 1966), only to find an abandoned, filthy, and unacceptable facility. What was supposed to be a celebratory trip has turned into absolute distress.
Critical Issues at the Property:
* Abandoned & Filthy Public Areas: The grounds and gardens are completely deserted and unmaintained. Dirt and cigarette butts are scattered across the floors.
* Unusable Amenities: The pool listed in your description is completely abandoned, filthy, and entirely unusable.
* Severe Door & Security Faults: The room doors are defective and cannot even be opened or properly locked without calling front desk staff every single time.
* Sanitation & Hygiene Hazards: The beds are heavily stained, dirty, and smell terrible.
Booking.com has a strict obligation to verify the properties it markets. Selling an abandoned, unsanitary hotel without prior warning is a gross breach of contract and an unacceptable failure of quality control.
We refuse to remain in these conditions and are leaving the property immediately.
Demands for Resolution:
* Full Refund: Immediate 100% refund for both rooms.
* Major Financial Compensation: Substantial compensation for the severe emotional distress, ruined milestone birthday, and the extra expenses required to secure last-minute alternative lodging.

Muy sucio, pileta y gym no se podían usar por el mal estado. No es como en las fotos

Mini frigo bruyant la nuit

na

Muita coisa manutenção 0
Muito sujo especialmente corredores etc..
academia equipamentos velhos muitos sujos sem condições nenhuma de se exercitar
A piscina está em manutenção ou seja não tem ninguém nem trabalhando lá
simplesmente abandonada e vazia
Única coisa boa foi meu quarto tive sorte
Meio limpo e agradável !!
Pelo preço muita coisa precisa mudar principalmente a manutenção e limpeza áreas do hotel

Booking.com should be liable as should New Kuta for extorting money from people to stay at this filthy, derelict, apocalyptic "hotel". There is was excrement on our room floor, a frog in the bathroom, leaking A/C, broken everything, dead creatures in "ponds". The pictures are totally deceptive. This place should absolutely be condemned. Although we finally got mostly refunded, we were forced to book another hotel, with zero help from booking.com at last-minute prices. New Kuta, Lorin Hotels and Booking.com all washed the their hands of the matter taking no responsibility.
The whole experience was utterly shocking.

Ofräscht och inte rent