New Kuta Hotel by LORIN

Haunted place

Schon bei der Ankunft und auf dem Weg ins Zimmer haben wir den ersten Schrecken bekommen, denn in der Decke klaffte in riesiges Loch. Auch das Zimmer war nicht sauber, auf unseren Betten waren Flecken, die aussahen wie Blut und das Badezimmer hätte auch sauberer sein können. Man konnte nicht eigenständig das Zimmer öffnen, dafür musste immer jemand von der Rezeption mitkommen und mit einer Karte die Tür entriegeln. Weiterhin gab es nur eine Steckdose an unseren zwei Betten. Auch der Pool war alles anderer als sauber.
Das Hotel lag auf einem Berg, dessen Steigung war zu Fuß ziemlich stark. Außer einen Strand gab es nichts in der Nähe.

Location and much more

The property is very run down and when I went in there was bird poo on the pillow, hair in the shower and bugs in the sink
The photos don’t match what I experienced.
I went with a big group of friends and they also had same experiences with stains on their bed and dirty towel etc

Animal droppings and unknown liquids on the beds, nauseating smells, facilities falling apart, doors don’t close, dead fish in water feature. The place was disgusting.

Major Compensation Reques– New Kuta Hotel
Dear Booking.com Customer Support,
I am writing to demand an immediate 100% full refund and significant financial compensation regarding my reservation at New Kuta Hotel (Dreamland, Bali) for 2 rooms, check-in date August 29, 2026, under the name Guy Peretz.
As a loyal Genius Level 3 member, I am appalled by the severe misrepresentation of this property on your platform. We arrived after an exhausting long journey to celebrate my 60th birthday (DOB: August 24, 1966), only to find an abandoned, filthy, and unacceptable facility. What was supposed to be a celebratory trip has turned into absolute distress.
Critical Issues at the Property:
* Abandoned & Filthy Public Areas: The grounds and gardens are completely deserted and unmaintained. Dirt and cigarette butts are scattered across the floors.
* Unusable Amenities: The pool listed in your description is completely abandoned, filthy, and entirely unusable.
* Severe Door & Security Faults: The room doors are defective and cannot even be opened or properly locked without calling front desk staff every single time.
* Sanitation & Hygiene Hazards: The beds are heavily stained, dirty, and smell terrible.
Booking.com has a strict obligation to verify the properties it markets. Selling an abandoned, unsanitary hotel without prior warning is a gross breach of contract and an unacceptable failure of quality control.
We refuse to remain in these conditions and are leaving the property immediately.
Demands for Resolution:
* Full Refund: Immediate 100% refund for both rooms.
* Major Financial Compensation: Substantial compensation for the severe emotional distress, ruined milestone birthday, and the extra expenses required to secure last-minute alternative lodging.

Muy sucio, pileta y gym no se podían usar por el mal estado. No es como en las fotos

Mini frigo bruyant la nuit

na