Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Room service
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Clean and well-kept
Friendly staff
Good location
Cons:
Small rooms
Poor breakfast options
Some maintenance issues

Categories

Cleanliness
8.66
The hotel is reported to be very clean by multiple reviewers.
Service
9.13
Staff were described as kind and helpful throughout the reviews.
Location
9.17
The hotel is well-positioned near the city center, with good access.
Room Quality
7.62
Several critiques on room size and maintenance, but overall acceptable.
Amenities
7.15
Amenities like parking and breakfast received mixed feedback.
Value for Money
8.11
Pricing deemed fair given the quality, but some felt it could improve.
Food and Beverage
7.16
Breakfast options fell short of expectations for several guests.
Overall Experience
8.63
Despite several issues, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:52

Property Description

Luxurious Accommodation
Experience comfort and convenience at Hotel Bernardino, located just outside Lucca's historic walls. Our air-conditioned rooms feature satellite TV and WiFi, ensuring a relaxing stay.

Convenient Location
Explore Lucca's treasures with ease - we are a short walk from the stunning Lucca Cathedral and a stone's throw away from the monastery and sanctuary of Santa Gemma Galgani.

Modern Amenities
Each room boasts a private bathroom with a hairdryer, adding a touch of luxury to your stay.

Book your stay at Hotel Bernardino now for an unforgettable experience in Lucca!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: PSA

Location

Guest Reviews

8.2
Based on 139 reviews
Cleanliness: 8.66
Service: 9.13
Location: 9.17
Room Quality: 7.62
Amenities: 7.15
Value for Money: 8.11
Food and Beverage: 7.16
Overall Experience: 8.63
O
Olivier Gerritsma • solo_traveller • nl
6
Pros:

Goede locatie, vriendelijk personeel, gezellige tuin met zitjes.

Cons:

Het ontbijt in buffetvorm was er niet, omdat er te weinig mensen in het hotel waren en/of ontbijt erbij hadden. We kregen wel ontbijt, maar de keuze was beperkt. Airco stond ook niet aan bij de ontbijtruimte en de ruimte zag er niet gezellig uit.

Jacuzzi in de tuin is er niet meer, staat wel op sommige foto's.

2026-08-04 • via Nuitee
D
Denethmi • family_with_children • it
10
2026-08-02 • via Nuitee
D
dario • solo_traveller • it
8
2026-07-23 • via Nuitee
A
Angelo • solo_traveller • it
10
2026-07-22 • via Nuitee
M
maristella • extended_group • it
6
Non ci tornerei
Pros:

Staff gentile disponibile e professionale
Buona posizione

Cons:

Colazione terribile. Siamo dovuti andare al bar di fronte
Brioche secca sembra confezionata

2026-07-14 • via Nuitee
P
Patrizia • solo_traveller • it
5
Pros:

Personale cordiale e vicinanza dalla stazione-centro città

Cons:

Un po’ piccola la stanza e un po’ attempata la struttura

2026-07-13 • via Nuitee
G
Gianluca • solo_traveller • it
8
2026-07-13 • via Nuitee
M
Marco • solo_traveller • it
7
2026-07-08 • via Nuitee
A
ARIANNA • solo_traveller • it
8
2026-07-07 • via Nuitee
M
Matte G. • solo_traveller • it
9
2026-06-21 • via Nuitee
E
Eliane • couple • it
8
J’y retournerai pour la propriétaire à la réception
Pros:

Gentillesse de la propriétaire

Cons:

Chambre très petite et sur une rue bruyante

2026-06-18 • via Nuitee
L
lee • extended_group • gb
9
Great value great service
Pros:

Location good 15 mins drive walk to walls
Staff exceptional
Could park for free outside

2026-06-17 • via Nuitee
V
Vignolo • couple • it
10
2026-06-05 • via Nuitee
L
Lorena • solo_traveller • it
8
2026-06-03 • via Nuitee
S
Sylvia • couple • sk
7
2026-06-03 • via Nuitee
A
Andreas • couple • de
8
Kommen gerne wieder.
Pros:

Sehr hilfsbereite Mitarbeiterinnen.
Sie haben uns bei der Parkplatzsuche geholfen, gute Tips für die City gegeben, Hilfe bei der Beschaffung von Bustickets usw.

Cons:

Etwas laute Durchgangsstraße.

2026-05-29 • via Nuitee
E
Elizabeth • solo_traveller • gb
7
Pros:

It was easy to get to from the railway station, breakfast okay

Cons:

Much further from the centre than we had expected, room on the small side

2026-05-28 • via Nuitee
A
Alison • family_with_children • gb
8
A lovely hotel in a beautiful City
Pros:

The staff at this hotel were amazing. Very friendly and helpful - gave a lot of local tips and advice regarding staying in Lucca.
The beds were very comfortable and housekeeping was provided every morning. The air con worked well, as did the hotel wifi. The breakfast was more than adequate -a typical Italian style breakfast and the owner kindly made eggs for my husband as well. The hotel is located about 10 minutes stroll from the main entrance to the old town - which is beautiful. It is about a 30 minute walk to the train station.

Cons:

This is not really a criticism as we loved the hotel but it would have been nice to have been able to order snacks during the day and in the early evening.

2026-05-25 • via Nuitee
S
Stefano • solo_traveller • it
9
Pros:

Disponibilità e posizione

2026-05-24 • via Nuitee
Y
YOUSSEF • solo_traveller • es
5
2026-05-21 • via Nuitee