SHIROYAMA HOTEL kagoshima

Hotels
9 (1656 reviews)
Shinsyouin 41-1 , Kagoshima , jp

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Children allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
高級な温泉
美しいロケーション
親切なスタッフ
Cons:
部屋が狭い
朝食が混雑

Categories

Cleanliness
9.33
館内がホコリひとつない状態との評価があり、非常に清潔。
Service
9.3
スタッフが良く教育されており、また特定のスタッフ（コンシェルジュ）の対応が非常に優れていた。
Location
9.34
絶景のロケーションで、多くのレビューで高く評価されている。
Room Quality
8.79
部屋が狭いとのコメントがあったが、快適さについては肯定的な意見が多い。
Amenities
9.32
ホテルの設備、特に温泉やレストランが高く評価されている。
Value for Money
8.28
朝食が高価格で混雑していたとの意見があったため、少し低めに評価。
Food and Beverage
8.33
一部の食事に関しては好みが分かれたが、朝食や他のレストランについてはポジティブな意見も多い。
Overall Experience
9.3
全体的な体験は非常に良好で、楽しんだとの意見が多かった。
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:02

Property Description

Luxurious Hot Spring Bath with Stunning Views

Unmatched Dining Options

Indulge in a culinary journey with 7 dining choices, including Restaurant Le Ciel offering panoramic city views. From Western delicacies to Japanese and Chinese specialties, satisfy your cravings without leaving the hotel.

Relaxing Spa Experiences and Entertainment

Unwind in the mist sauna, flower bath, or with rejuvenating massage treatments at the hotel's spa. For entertainment, guests can enjoy karaoke sessions and shopping within the premises.

Experience the epitome of hospitality at SHIROYAMA HOTEL Kagoshima, where luxury meets comfort seamlessly. Book now to elevate your stay with us!

Important information:

There is a free shuttle service to Kagoshima-Chuo Station and Tenmonkan Dori, available from 06:20 until 22:20. Please contact the property directly for more information.

This time, we have decided to carry out earthquake-resistant construction at some of the banquet halls.
Construction work may cause noise in some rooms.
Therefore, we would like to inform you about the period.

Check-in is possible from 15:00 as usual.
Please note that some construction noise may occur.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KOJ

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1300 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for ¥2,200 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1656 reviews
Cleanliness: 9.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 9.32
Value for Money: 8.28
Food and Beverage: 8.33
Overall Experience: 9.3
I
Ingy München • solo_traveller • de
10
Pros:

Alles war wunderschön! Ein Highlight unserer Reise!

2026-04-18 • via Nuitee
L
Laura • family_with_children • us
10
Onsen bliss. Perfect first 2 nights in Japan.
Pros:

The real site of the last battle in the Last Samurai... had to stay here with my 11 year old. The onsen was amazing. So glad the ferry to Yakushima was canceled for weather and we got to stay an extra night. And the BEST pajamas ever - wish they had sold them. The convenient store was great, especially for traveling with a child getting over jet lag as our eating times were confused. Free bus into town was perfect for riding in and having lunch. Easy taxi to the port. Lovely short walk from hotel up to the observation point.

Cons:

There are a lot of options for restaurants. I would have liked paper menus with opening hours in the room.... never quite worked out the online information. We booked first night through booking.com and then booked 2nd night directly with hotel (because of ferry cancelation). Was very happy they could keep us in the same room, but it was more expensive to book through the hotel directly which doesn't seem quite right.

2026-04-17 • via Nuitee
Y
Young • solo_traveller • us
8
Very pretty hotel with big rooms but isolated.
Pros:

Hotel is very pretty and rooms are spacious but the volcano is really far away and you have to drive up a pretty steep hill which is scary in the dark. This view is from the public onsen so tiny with lots of folks around it so just note that. Now we did have a booking error (our fault) and they handled it so professionally. That was very impressive. It is top service. We got a room with a view of volcano which had two window. One window was the city and one window had a view of volcano far away blocked by trees. If you are looking for a super close view of volcano this is not it. We got there after 9 pm so all restaurants were closed except the bar but they served mainly French food which was just ok.

Cons:

It was on top of a very steep hill so you cannot just walk to a restaurant.

2026-04-17 • via Nuitee
H
Hun Mo • solo_traveller • kr
9
2026-04-17 • via Nuitee
K
Kikuchi • family_with_children • jp
10
2026-04-16 • via Nuitee
P
Paul • extended_group • us
10
2026-04-15 • via Nuitee
• extended_group • jp
10
2026-04-15 • via Nuitee
D
DAHSHOL • couple • kr
10
2026-04-14 • via Nuitee
山口 • solo_traveller • jp
9
2026-04-14 • via Nuitee
山口 • solo_traveller • jp
7
2026-04-14 • via Nuitee
L
Laura • couple • gb
10
They will run Hotel, full of original artwork, with the best view you could imagine.
Pros:

The location offered the best view: the volcano and city around at our feet

Cons:

Nothing could have been better.

2026-04-13 • via Nuitee
Y
YUHSIN LIN • solo_traveller • tw
10
2026-04-11 • via Nuitee
M
mitsuyo • family_with_children • jp
9
2026-04-08 • via Nuitee
S
Sam • solo_traveller • ca
9
2026-04-08 • via Nuitee
R
rudy • couple • id
9
Pros:

Staff Marzl at Shiroyama Hotel Kagoshima helped arrange delivery of my lost backpack from Beppu Station. Extremely kind and professional

2026-04-07 • via Nuitee
I
ISAO • couple • jp
10
2026-04-06 • via Nuitee
K
kyouko • extended_group • jp
10
満足でした。
2026-04-06 • via Nuitee
L
Lynette • extended_group • nz
9
An excellent venue to stay at
Pros:

Excellent breakfast, surrounds & location. Great views

2026-04-06 • via Nuitee
V
Vojtěch • couple • cz
10
2026-04-05 • via Nuitee
N
Nancy • couple • us
10
We would highly recommend this hotel!
Pros:

Wonderful location with excellent Onsen, facials, massages

2026-04-05 • via Nuitee