The Broome

Hotels
9.4 (450 reviews)
431 Broome Street , New York , us

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable atmosphere
Cons:
Renovation issues
Limited amenities
Poor room conditions

Categories

Cleanliness
9.24
Several complaints about the hotel's state and poor room conditions.
Service
10
Staff were noted for their helpfulness and cordiality, enhancing the overall experience.
Location
10
Great location in Soho, very convenient for restaurants and shopping.
Room Quality
8.74
Rooms were criticized for being dark and not well-maintained compared to expectations.
Amenities
9.74
Amenities were limited due to renovation, impacting overall guest experience.
Value for Money
9.24
Guests felt the price was high compared to the state of the hotel and the service offered.
Food and Beverage
8.24
Complaints about lack of breakfast service and restaurant availability during renovations.
Overall Experience
10
Despite issues, many guests enjoyed their overall stay thanks to the location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:46

Property Description

Charming Boutique Hotel in SoHo

Historic Charm: The Broome, with its Federal Revivalist style dating back to 1825, offers a unique blend of history and modern comfort. Once a graffiti artist commune, this 14-room hotel boasts a captivating past.

Luxurious Amenities: Enjoy a cozy stay in rooms equipped with flat-screen TVs, Bellino bed linen, and elegant en suite bathrooms with premium toiletries. The complimentary bottled water and chocolates add a touch of indulgence to your welcome.

Convenient Location: Situated in Manhattan's vibrant SoHo neighborhood, The Broome provides easy access to iconic attractions like Union Square and Times Square. Explore the trendy shops, eateries, and cultural hotspots just a short stroll away.

Ready to experience the allure of The Broome? Book your stay now and immerse yourself in luxury and history.

Important information:

A 50% nonrefundable deposit is required for bookings longer than 8 nights.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for US$20 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 12 years old and over stay for US$80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 450 reviews
Cleanliness: 9.24
Service: 10
Location: 10
Room Quality: 8.74
Amenities: 9.74
Value for Money: 9.24
Food and Beverage: 8.24
Overall Experience: 10
A
Alexander • couple • us
7
Great location but not a great value.
Pros:

Great staff Great Location. AC works well.

Cons:

The photos are deceiving. This building is NOT on the corner The building shown is across the street. The real hotel is much smaller and one building in from the corner. Rooms either face Broome or the courtyard. The rooms overlooking the courtyard have a walkway in front of them so people walking by can see in so you have to keep the curtain down on the only window. Also they have now opened a restaurant in the courtyard. Luckily it seems to quiet around 10 pm. The breakfast is Very Light. No eggs or hot food. Expresso is available, however

2026-07-12 • via Nuitee
R
Renata • couple • br
3
Eu pedi reembolso e fui embora.
Pros:

Localização boa, atendimento bom!

Cons:

Entrada com escada para acesso, ninguem ajuda com a mala, por sorte a mulher da recepção nos ajudou. A noite nao tem ninguem na recepcao, voce precisa entrar com sua propria chave no predio. Poucos apartamentos, cama pequena. Nao vale o preco.

2026-07-10 • via Nuitee
M
Mario • solo_traveller • de
6
Staff was Great
Pros:

Location is top

Cons:

No fridge, no ice, no Windows to open

2026-06-27 • via Nuitee
F
Francesca Fabiana • solo_traveller • it
8
consigliatissima, ci tornerei volentieri
Pros:

La camera, la posizione e la gentilezza dello staff

Cons:

La colazione scarsa e mancava sempre il caffè espresso

2026-06-26 • via Nuitee
A
AvidTravelerBuddy • Couples • Paris, Ile-de-France
10
Great short stay. Great location in soho
Pros:

Amazing boutique. Quintessence of boutique hotel. This one is a 5 star. Great kudos to the staff Arely and Isabella at the front desk for their professionalism!

2026-02-09 • via Tripadvisor
F
FURIO ANNOVAZZI • extended_group • it
9
2026-02-09 • via Nuitee
Y
Yvonne • solo_traveller • hk
6
I am in NYC wrong weekend - snowstorm and so "stuck" in room for 1 day.
Pros:

Location, staff friendliness, boutique-y style

Cons:

Size of room too small, NO hot water facility in the room, no "view". No "inhouse" dining facility

2026-01-31 • via Nuitee
V
Vivian • solo_traveller • us
7
To people who care about location than anything else
Pros:

One of the staff I met when I checked in was super helpful and friendly, the rest is ok. The location of the hotel is good, many restaurants and shops around it.

Cons:

I tried to called for questions from my room but no one picked up ever. The shower pressure was so low that I don't feel like showering. Requested the hotel to send someone to check, only answer me after 2 days and from the app telling me there is nothing they can do.

2026-01-28 • via Nuitee
W
Wendy • solo_traveller • us
9
Pros:

I stayed here during the January snowstorm. I felt very well taken care of because of the helpful and sympathetic staff. Wonderful refuge from the chaos and danger of the storm. Had everything I needed to be comfortable. I so appreciated the townhouse feeling of the hotel, like staying in someone's home but with real privacy and quiet. Excellent location although I couldn't take advantage of it because of the storm. I plan on returning! Highly recommend.

2026-01-27 • via Nuitee
E
Elizabeth • solo_traveller • us
8
Comfortable and kind welcome
Pros:

This tiny hotel was a really welcoming place to stay for 3 days for work. The staff was lovely, my room was spotless and well appointed, and the complementary breakfast at a cafe around the corner was outstanding. The bed was very comfortable. I'd come back.

2026-01-25 • via Nuitee
J
jennie • couple • gb
9
Loved this Location .
Pros:

Amazing Location & Staff .
Our roof terrace was wonderful ,

Cons:

Under renovation but team managed it brilliantly. Noise not a problem and breakfast in local Cafe great .

2026-01-19 • via Nuitee
I
Isabelle • solo_traveller • us
9
2026-01-19 • via Nuitee
M
Melinda • couple • us
10
Pros:

We had a room facing the street, and it was Halloween weekend, but it was a very quiet stay! Truly impressive for NYC. Beds were super comfortable, and the staff was incredibly kind, helpful and accommodating. It’s a little hidden gem in a great area.

2026-01-17 • via Nuitee
S
Salido • couple • es
9
Sobresaliente
Pros:

Especial agradecimiento a Eduardo por la compañía y la clase magistral que nos ofreció sobre el estado de Nueva York con todas sus inquietudes y agradecimiento también a Isabella por la increíble paciencia con nosotras.
El alojamiento es increíble, cuenta con todo tipo de comodidades y amenities posibles. El desayuno no es dentro del hotel, es a una calle y es un 10, comida saludable y buenos zumos.
La ubicación es incuestionable, todo lo tienes a 3 minutos andando.

Cons:

Pondría más leche en la zona del café del hall.

2026-01-16 • via Nuitee
A
Alex • couple • br
8
2026-01-05 • via Nuitee
D
Da • solo_traveller • br
10
Equipe do hotel hospitaleira, cordial e prestativa. Todos, sem exceção, estão de parabéns e na pessoa da gentil Isabela,
Pros:

A atmosfera

Cons:

Gostamos de tudo

2026-01-02 • via Nuitee
M
Marion • family_with_children • fr
5
Pros:

L’hôtel est très bien situé dans Soho

Cons:

Gros problème car pas de petit déjeuner sur place pendant les travaux, nous avons été contraints d’aller dans un restaurant à côté, par temps glacial
Surtout je n’ai pas apprécié que le personnel ne me dise rien alors que je les avais interrogés plusieurs fois sur le sujet.
L’hôtel ne devrait pas proposer ce service pendant les travaux car cela revient très cher, mais avec la contrainte d’aller à l’extérieur sans même pouvoir choisir le restaurant (celui imposé avait une carte très courte)

2025-12-31 • via Nuitee
J
Jenny • couple • gb
8
Cons:

The bar and restaurant was being refurbished so we had to go out for breakfast and drinks. It would have been nice if we had been warned in advance of arriving

2025-12-06 • via Nuitee
W
William • couple • us
7
Pros:

Location is excellent.

Cons:

The hotel was undergoing renovation and the restaurant was not open so breakfast was at a restaurant a ways away. There are periods of the day that the street is packed with traffic as Broome Street leads to the Holland Tunnel. Therefore, it is difficult to get to the hotel or get an Uber during rush hour. The front entrance stair to the hotel are very steep so it may be difficult for some folks to safely traverse.

2025-12-03 • via Nuitee
C
Caroline • solo_traveller • fr
2
Very disappointing hotel with misleading pictures
Cons:

Honestly, I was furious with the state of this hotel compared to their photos. The lovely lighted courtyard with green plants ? a dark depressing hole you don't have access to anyway. The nice lighted rooms ? a dark room as well without light (obliged to turn on the light even when there is a bright sunshine outside otherwise it's the night)
Also, the hotel is being refurbished (so you are sent elsewhere for the breakfast), there is no lobby, no restaurant anymore. Don't you think it's an important information to tell your clients before ? And I paid an outrageous 500 US dollars for this room per night. I was really furious specifically when I looked around, there was better hotels cheaper but I could not cancel anymore. A shame.

2025-12-02 • via Nuitee