Novotel Tangerang

Hotels
•
Accor
8.6 (108 reviews)
Jl Jenderal Sudirman No 01, Cikokol, Tangerang, Banten, 15117 , Tangerang , ID
62-21-29679999

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Facilities

Meeting rooms
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Slow check-in
Uncomfortable room temperature

Categories

Cleanliness
8.09
Facilities were clean, but room temperature was uncomfortable.
Service
8.87
Nice staff, but slow check-in process affected experience.
Location
9.1
Accessibility and proximity to the airport were excellent.
Room Quality
8.55
Room quality was generally good but affected by temperature issues.
Amenities
8.58
Standard quality for this hotel tier.
Value for Money
8.54
Standard quality for this hotel tier.
Food and Beverage
8.59
Great food as mentioned in pros.
Overall Experience
8.47
Experience started poorly but improved overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:45

Property Description

Spectacular Views and Convenient Amenities
Embrace the stunning views from the terrace and garden while enjoying complimentary wireless internet access. Benefit from services like concierge assistance and have a memorable event at the reception hall.

Delicious Dining and Leisure Options
Indulge in a meal at The Square or opt for 24-hour room service for a cozy night in. Unwind with a drink at the bar/lounge and savor buffet breakfasts daily.

Business Facilities and Accommodations
Take advantage of the business center, dry cleaning services, and complimentary newspapers in the lobby. Retreat to one of the 266 air-conditioned rooms equipped with modern amenities for a comfortable stay.

Ready to experience all these amenities and more? Book your stay at Novotel Tangerang today and enjoy a centrally located upscale experience in Tangerang!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.6
Based on 108 reviews
Cleanliness: 8.09
Service: 8.87
Location: 9.1
Room Quality: 8.55
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 8.59
Overall Experience: 8.47
P
Patrick • family
10
Pros:

Always great place to stay in every time we visited Tangerang. Been Novotel customer since 2017.
Nice staff , great food and clean facilities.
Great Job Novotel Tangerang.

2025-09-28 • via Nuitee
M
Muhammad • partner
10
Pros:

Accessibility and proximity to airport.

2025-09-14 • via Nuitee
T
Thanh • partner
2
Pros:

Nothing

2025-09-02 • via Nuitee
J
Jeevithan • family
10
Pros:

Great

2025-08-02 • via Nuitee
B
Bayu • family_with_children
6
Pros:

Our experience started off on the wrong foot with a slow check-in process and no acknowledgment from the receptionist, which made us feel unwelcome. The hallway and room were noticeably warm—perhaps cozy in winter, but uncomfortable in a tropical climate like this. After settling into the room, we waited 30 minutes for our luggage to arrive, only to end up calling reception ourselves. Overall, the lack of attentiveness and poor climate control made for a less-than-pleasant start to our stay.

2025-07-16 • via Nuitee
P
Priyanti • family
8
Pros:

Good

2025-07-16 • via Nuitee
J
Jase
10
Pros:

Good

2025-07-15 • via Nuitee
V
Vincent
8
Pros:

Very convenient place

2025-04-17 • via Nuitee
M
Martha • partner
8
Pros:

Very convenient

2025-02-07 • via Nuitee
J
Jase
10
Pros:

Great

2025-01-21 • via Nuitee
V
Vincent
8
Pros:

Convenient

2025-01-10 • via Nuitee
V
Vincent
8
Pros:

Convenient

2025-01-09 • via Nuitee
M
Muhammad • partner
10
Pros:

Attached to TangCity Mall, it is very convenient. Staff is welcoming and forthcoming. I checked in very early in the morning coming back from umrah. The staff helped me and my wife settled down quickly with food and laundry. Highly recommended.

2024-12-15 • via Nuitee
V
Verified traveler
8
Good location
Pros:

Came here for a night. Location is the best part for Novotel if you need to be in Tangerang since it has direct access to the mall where you can have your meals and a small grocery shop. The room is basic otherwise.

2024-12-09 • via Nuitee
V
Vincent
8
Pros:

No comment

2024-11-06 • via Nuitee
H
Howard • family_with_children
10
Pros:

Food was excellent, daughter loved the pool! Thank you!

2024-08-19 • via Nuitee
R
Ridwaan • partner
4
Pros:

No hot water and was given a twin room when a king was booked.

2024-07-20 • via Nuitee
W
Wee Kiang
10
Nice and convenient location
Pros:

Nice hotel

2024-07-05 • via Nuitee
S
Steven
10
Very Pleasant Stay
Pros:

Nice room layout and spacious bathtub.
Just wish there is easier way to use the shower gel and shampoo while using the tub.

2024-03-26 • via Nuitee
K
Kyung-Bok
6
Pros:

N

2023-09-10 • via Nuitee