Hallmark Regency Hotel - Johor Bahru

Hotels
7.4 (3978 reviews)
16, Jalan Harimau Taman Abad , Johor Bahru , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Central location
Spacious rooms
Affordable rates
Good value for money
Cons:
Issues with cleanliness
Limited breakfast options
Service inconsistencies
Some amenities not functioning

Categories

Cleanliness
6.81
Reports of grey bedsheets, hairs on bed, and toilet mold impacted the perception of cleanliness.
Service
7.78
Mixed reviews on service; some staff were criticized for lack of knowledge, yet many found the staff generally polite.
Location
8.32
Location was frequently praised as central and strategic, contributing positively to the review sentiment.
Room Quality
7.27
Spacious rooms were noted positively, but issues like broken lights and uncomfortable beds reduced the score.
Amenities
6.8
Limited amenities reported, such as non-functioning 'Do not disturb' button, and concern over sundry items.
Value for Money
8.26
Several reviews highlighted the hotel as cost-efficient and a good value for the price paid.
Food and Beverage
6.31
Breakfast variety and quality were criticized, with several complaints regarding lack of replenishments.
Overall Experience
7.68
Overall experience was mixed; some enjoyed their stay while others expressed dissatisfaction with specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:42

Property Description

Convenient Location - Situated just minutes away from popular attractions like Legoland Malaysia and KSL City, Hallmark Regency Hotel offers easy access to key destinations.

Modern Amenities - Enjoy a comfortable stay in our modern air-conditioned rooms equipped with essential amenities like a flat-screen TV, laptop safe box, and tea/coffee making facilities.

Dining Options - Indulge in a culinary experience at Hallmark Café, serving a variety of local and Western dishes. Don't miss the daily breakfast buffet to kickstart your day on a delicious note.

For a memorable stay in Johor Bahru, book your stay at Hallmark Regency Hotel now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JHB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 4 years old and over stay for MYR 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 3978 reviews
Cleanliness: 6.81
Service: 7.78
Location: 8.32
Room Quality: 7.27
Amenities: 6.8
Value for Money: 8.26
Food and Beverage: 6.31
Overall Experience: 7.68
C
Chin Teck • family_with_children • sg
7
2026-06-06 • via Nuitee
H
Hairusham • couple • my
8
Pros:

Good hotel

2026-06-06 • via Nuitee
N
Noora • solo_traveller • my
5
2026-06-06 • via Nuitee
S
SUWARDY • couple • my
2
Do not stay here.
Pros:

Below expectations. Senang cari makan, tu je.

Cons:

My recent stay at Hallmark Regency Hotel was unfortunately far below expectations. While the hotel's location is reasonably convenient, the overall guest experience was disappointing.

The room appeared dated and poorly maintained, with signs of wear and tear that should have been addressed long ago. Cleanliness was also a concern, as certain areas of the room and bathroom did not meet acceptable hospitality standards. Several guests have similarly reported issues such as unpleasant odors, cleanliness shortcomings, poor soundproofing, and maintenance problems. past guests have raised similar concerns regarding room conditions and discrepancies between expectations and reality.

The lady receptionist - Very rude!!!!

2026-06-05 • via Nuitee
J
Joevy • family_with_children • my
8
Pleasant family stay for a short transit in JB
Pros:

The room is big and location very good

Cons:

Sound proof might need to improve. Can hear the noise from next door

2026-06-05 • via Nuitee
F
Fina • extended_group • my
8
Comfortable hotel and conveninet
Pros:

Quiet at night

Cons:

All good

2026-06-05 • via Nuitee
S
Stephanie • family_with_children • my
10
2026-06-04 • via Nuitee
C
Chin kong • solo_traveller • my
8
Pros:

Good location

Cons:

Metres not comfortable

2026-06-02 • via Nuitee
S
syakir • extended_group • my
8
2026-06-01 • via Nuitee
R
Robert • couple • sk
8
Pros:

Čistota, pohodlie, blízkosť reštaurácii a nákupných možnosti

Cons:

NedoplnovLi ranajkovy bufet

2026-06-01 • via Nuitee
C
Chua • couple • my
8
So far ok
Pros:

Nice location

Cons:

So far ok

2026-06-01 • via Nuitee
A
Amit Kumar • couple • sg
6
Its ok
Pros:

Locstion

Cons:

Did not provide room with window

2026-06-01 • via Nuitee
A
Amit Kumar • couple • sg
6
Ok
Pros:

Locatiom

Cons:

Food vatiety

2026-06-01 • via Nuitee
M
Mohamed Nizam • solo_traveller • my
8
2026-06-01 • via Nuitee
C
Cian Yai • family_with_children • my
4
Pros:

decent breakfast spread for patrons

Cons:

Room - The room was nowhere close to what it is shown on website. We paid RM650 for three Deluxe Double Rooms a night. Picture shown the room has a window and is well-lit. To our disappointment, there was no window for all units booked. The units were dimly lit, poorly ventilated and cramp, nothing come close to a RM200/night room .

We requested a changing room but were faced with resistance from front desk, citing that all the rooms with windows have been fully booked, while we saw no guests other than us in the lobby, and parking outside the hotel was empty. Staff argued that some rooms were not what they looked like in the display picture, which we then rebutted that amounting to "cheating". We also requested a refund but request was not met. In the end, the front desk staff agreed to swap two rooms with window for us.

Staff - Thumbs up to the boycut hair front desk girl for providing amicable solutions though she initially refused to accomodate our request. Yet a chinese lady with pink ponytail was snobbish, cold and arrogant. No greeting, cold shoulder, no introduction of room when we checking out the new room before agreeing to the proposed solution. We were patrons to the hotel but was feeling unwelcomed.

Bed and linen - Duvet was thin, cover was washed grey and worn out. Bed sheet was so-so.

2026-06-01 • via Nuitee
H
Hoe Boon • family_with_children • my
2
糟糕的体验
Cons:

枕头和毛巾都是黑色的，然后隔音很不好。早餐只是可以吃一个鸡蛋，然后就是很一般的食物。餐厅员工不是很友善。基本的饮用水都要自己出去装。

2026-05-31 • via Nuitee
E
ERNE NORBAENI • solo_traveller • sg
10
Pros:

All good .. my 4th or 5th time staying there ...

2026-05-30 • via Nuitee
M
Mohd Fahmi • couple • my
8
2026-05-30 • via Nuitee
M
Muhammad Hidhir • extended_group • my
7
2026-05-29 • via Nuitee
T
Thiagarajan • solo_traveller • my
10
2026-05-28 • via Nuitee