City Express by Marriott Xalapa

Hotels
•
City Express
8.5 (185 reviews)
Cristobal Colon, 391 , Xalapa , mx

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Safety deposit box
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
8.39
Several mentions of cleanliness issues, particularly in bathrooms and maintenance.
Service
9.86
Overall excellent service mentioned in multiple reviews, with specific positive comments on staff attentiveness.
Location
9.9
Consistently praised for its prime location close to several attractions.
Room Quality
8.35
Average quality mentioned, with complaints about amenities and comfort.
Amenities
7.38
Issues with lack of air conditioning and limited breakfast options.
Value for Money
8.34
Overall perceptions suggest it provides standard value for its pricing.
Food and Beverage
6.39
Multiple complaints about limited breakfast options and no restaurant on-site.
Overall Experience
9.36
Mixed experiences overall but many customers happy with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:10

Property Description

Convenient Location and Amenities
City Express Xalapa, situated next to Plaza Las Animas retail park, offers a convenient stay with a gym, free Wi-Fi, and complimentary private parking. Guests can also benefit from free transport within a 10 km radius, making exploring the city a breeze.

Comfortable Rooms with City Views
Each room at City Express Xalapa features modern décor, air conditioning, and city views. With essential amenities like a desk, telephone, and flat-screen cable TV, guests can unwind effortlessly. The bathrooms are stocked with complimentary toiletries for added convenience.

Complimentary Services and Nearby Attractions
Start your day with a complimentary breakfast and enjoy the ease of arranging room service through the helpful reception staff. Additionally, vending machines are available on-site. Explore nearby attractions like Natura Park and the Xalapa Science Museum, located just a short drive away, ensuring a memorable stay.

Book your stay at City Express Xalapa for a seamless blend of comfort and convenience.

Important information:

Please bring a printed copy of your booking confirmation with you when checking in.

Please note that when booking more than 10 rooms, different policies and additional supplements may apply.

Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: JAL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 185 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.9
Room Quality: 8.35
Amenities: 7.38
Value for Money: 8.34
Food and Beverage: 6.39
Overall Experience: 9.36
M
Mary • extended_group • mx
7
visita en Jalapa
Pros:

La Atención del personal en el escritorio fue excelente aun con el problema de que lo estaban remodelando

Cons:

Nos toco la remodelación del escritorio de registro y fue compilado, al fina se entiende que es por mejorar, lo que si un olor muy fuerte a solvente

2026-03-13 • via Nuitee
C
Carlos Isay • extended_group • mx
10
2026-03-06 • via Nuitee
D
Danery • extended_group • mx
8
Pros:

Camas y almohadas muy cómodas.
Desayuno superó mis expectativas.

2026-02-26 • via Nuitee
A
Aurelio • family_with_children • mx
5
Pros:

Todo menos la vista

Cons:

Me dieron la habitación en segundo piso y pague suite para tener una buena vista, y justo frente a la ventana habia un árbol tapando la vista

2026-02-14 • via Nuitee
T
Timothy • family_with_children • us
1
Smelly room
Pros:

The front desk was friendly.

Cons:

The room smelled like onions.
I realized the smell was coming from the bathroom.
There was dust on light fixtures near the bed which didn't give me full confidence that the bed was actually clean.
My stay was not fully enjoyable therefore I had to leave a day early.

2026-01-30 • via Nuitee
S
Shimizu • family_with_children • mx
9
2026-01-24 • via Nuitee
M
Marco antonio • solo_traveller • mx
10
Muy confortable
Pros:

Lo confortable de la habitación

Cons:

Me gustó en general

2026-01-23 • via Nuitee
K
Karen • family_with_children • mx
9
Volvería a quedarme
Pros:

La cama muy cómoda, el desayuno sabroso

2026-01-21 • via Nuitee
B
BERNARDO • solo_traveller • mx
10
2026-01-19 • via Nuitee
L
Luis alberto • family_with_children • mx
1
La.peor experiencia.no volveria
Pros:

Nada

Cons:

La habitacipn completamente sucia.llena de polvo y suciedad.hasta ropa interior tirada abajo de la cama.m cambiaron de habitacion y la otra super sucia tmb

2026-01-19 • via Nuitee
E
escalera pasillas • couple • mx
8
Pros:

Ubicacion

Cons:

Las almohadas no son comodas

2026-01-10 • via Nuitee
A
Azucena • extended_group • mx
9
Para un viaje expres que hice, estuvo bien mi estancia en el hotel por su ubicación
Pros:

La amabilidad de las recepcionistas

Cons:

Las almohadas

2026-01-08 • via Nuitee
A
Ale • family_with_children • mx
8
2026-01-08 • via Nuitee
A
ANA MARIA • family_with_children • mx
10
Pros:

Todo excelente y más las atenciones de todo el personal, amables y nos hicieron sentir como en casa

2026-01-07 • via Nuitee
E
EMPACADORA • couple • mx
9
Muy buena
Pros:

Bueno

Cons:

Que se escucha ruido por los bambu brasilrños con el viento

2026-01-06 • via Nuitee
A
Alberto • solo_traveller • mx
10
Excelente
Pros:

Excelente servicio en todos los aspectos

Cons:

Todo me gustó

2026-01-03 • via Nuitee
U
Urdiales Siliceo • family_with_children • mx
8
2025-12-30 • via Nuitee
A
Alberto León • family_with_children • mx
7
Pros:

La ubicación.

Cons:

Había un olor como a basura, las almohadas olían a humedad.

2025-12-30 • via Nuitee
K
Karen • family_with_children • mx
9
Cómodo y bien ubicado
Pros:

Todo muy bien

2025-12-30 • via Nuitee
K
Karen • couple • mx
9
Muy buena opción buena calidad y a buen precio
Pros:

La cama cómoda h el desayuno sabroso

2025-12-27 • via Nuitee