City Express by Marriott Xalapa

Hotels
•
City Express
8.5 (220 reviews)
Cristobal Colon, 391 , Xalapa , MX
+52 228 141 4190

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
8.39
Several mentions of cleanliness issues, particularly in bathrooms and maintenance.
Service
9.86
Overall excellent service mentioned in multiple reviews, with specific positive comments on staff attentiveness.
Location
9.9
Consistently praised for its prime location close to several attractions.
Room Quality
8.35
Average quality mentioned, with complaints about amenities and comfort.
Amenities
7.38
Issues with lack of air conditioning and limited breakfast options.
Value for Money
8.34
Overall perceptions suggest it provides standard value for its pricing.
Food and Beverage
6.39
Multiple complaints about limited breakfast options and no restaurant on-site.
Overall Experience
9.36
Mixed experiences overall but many customers happy with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:10

Property Description

Convenient Location and Amenities
City Express Xalapa, situated next to Plaza Las Animas retail park, offers a convenient stay with a gym, free Wi-Fi, and complimentary private parking. Guests can also benefit from free transport within a 10 km radius, making exploring the city a breeze.

Comfortable Rooms with City Views
Each room at City Express Xalapa features modern décor, air conditioning, and city views. With essential amenities like a desk, telephone, and flat-screen cable TV, guests can unwind effortlessly. The bathrooms are stocked with complimentary toiletries for added convenience.

Complimentary Services and Nearby Attractions
Start your day with a complimentary breakfast and enjoy the ease of arranging room service through the helpful reception staff. Additionally, vending machines are available on-site. Explore nearby attractions like Natura Park and the Xalapa Science Museum, located just a short drive away, ensuring a memorable stay.

Book your stay at City Express Xalapa for a seamless blend of comfort and convenience.

Important information:

Please bring a printed copy of your booking confirmation with you when checking in.

Please note that when booking more than 10 rooms, different policies and additional supplements may apply.

Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: JAL

Location

Guest Reviews

8.5
Based on 220 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.9
Room Quality: 8.35
Amenities: 7.38
Value for Money: 8.34
Food and Beverage: 6.39
Overall Experience: 9.36
L
Lalo • solo_traveller • mx
9
Una estancia tranquila
Pros:

Las vistas desde séptimo piso y la habitación eran muy bonitas, la limpieza muy buena y el desayuno estuvo completo

Cons:

Al principio me querían cobrar mucho más de lo que originalmente la plataforma Booking me comunicó y después que se aclaró el precio, solo podía pagar con tarjeta y no con efectivo.

2026-10-26 • via Nuitee
B
BRENDA GABRIELA • extended_group • mx
4
2026-10-23 • via Nuitee
G
GALDINO • couple • mx
7
Cons:

Están muy incómodas las camas, había mucho ruido en el pasillo, suena mucho cuando abren la llave del lavabo o la regadera o sanitario de las habitaciones de al lado, solo pusieron una agua chica cuando es habitación para 2 personas.

2026-10-21 • via Nuitee
J
jonathan arturo • solo_traveller • mx
9
Recomendable
Pros:

La ubicación

Cons:

El Internet

2026-10-11 • via Nuitee
D
daria • solo_traveller • mx
10
2026-10-10 • via Nuitee
Álvaro • couple • mx
7
Pros:

Muy bueno chilaquiles

Cons:

Chilaquiles rojos

2026-10-09 • via Nuitee
S
Senen • solo_traveller • mx
8
si descansé
Pros:

Poder contar con un gym

2026-09-09 • via Nuitee
I
IDA MARJORIE • family_with_children • mx
9
Pros:

Estuvo bueno el desayuno.

2026-08-29 • via Nuitee
M
Marco Antonio • solo_traveller • mx
9
Pros:

Ubicación excelente, precio razonable, buen desayuno.

Cons:

El detector de humo se activó 2 veces sin razón.

2026-08-24 • via Nuitee
J
Jorge luis • solo_traveller • mx
10
Pros:

Comodidad y limpieza, gentileza

2026-08-12 • via Nuitee
L
Liliana • extended_group • mx
10
Excelente
Pros:

LA ubicación y la atención

Cons:

No tengo queja alguna por el momento

2026-08-10 • via Nuitee
E
Elizabeth • solo_traveller • mx
10
2026-08-08 • via Nuitee
N
Natali • couple • mx
10
Pros:

La atención y la limpieza son excelentes.

Cons:

todo bien

2026-08-04 • via Nuitee
M
Manuel • couple • mx
10
2026-07-23 • via Nuitee
R
Ramirez Duarte • solo_traveller • mx
8
Cumple
Pros:

La ubicación está excelente

Cons:

Los cubiertos de plástico son de pésima calidad, me corté la boca con una cuchara

2026-07-22 • via Nuitee
J
JP • extended_group • mx
10
un excelente hotel de trabajo
Pros:

No tuve tiempo de desayunar sali del hotel a las 6:00am

2026-07-20 • via Nuitee
M
Marcelino • solo_traveller • mx
1
2026-07-14 • via Nuitee
W
William • couple • mx
9
Pros:

Esta ves, la desayuno no fuy muy bueno.

Cons:

mas variedad en los ingredientes

2026-07-05 • via Nuitee
A
Alma • solo_traveller • mx
5
Pros:

Limpieza, ubicación y facilidades.

2026-07-01 • via Nuitee
P
Pereda Abraham • family_with_children • mx
10
Pros:

Excelente en todos los aspectos humanos

Cons:

la habitaciòn cuenta con persianas enrollables que dejan pasar la lumnosidad, aunado a las luminarias propias de la carretera.

2026-06-29 • via Nuitee