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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Family rooms
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Tour desk
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Shared kitchen
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Internet access
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Housekeeping on request
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Secured parking
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations
The Sapphire Hotel London offers elegantly furnished rooms with private Italian marble bathrooms, ensuring a comfortable and sophisticated stay. Each soundproofed room comes equipped with modern amenities such as a flat-screen TV, DVD player, and complimentary tea and coffee facilities.
Convenient Location
Situated just 300 meters from the iconic O2 Shepherds Bush Empire and a short walk from Westfield, Europe's largest shopping center, the hotel provides easy access to top attractions and entertainment venues. With Hammersmith and Shepherd's Bush underground stations nearby, exploring London's landmarks like Big Ben and Harrods is effortless.
Exceptional Services
Guests can enjoy the convenience of a 24-hour front desk, on-site tour desk, and complimentary Wi-Fi throughout the hotel. Start your day with a delicious continental breakfast at the sister hotel's dining area, located just a minute's walk away.
Experience luxury and convenience at Sapphire Hotel London - book your stay now for a memorable London getaway!
Please note that upon check-in, all bookings become 100% nonrefundable. No exceptions are made for early departures.
Please note that the property reserves the right to pre-authorize your card prior to arrival. Upon arrival, you will be asked to show the card used for booking and a valid ID for advanced purchase bookings.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Parking
Public parking is possible at a location nearby (reservation is not possible) and costs GBP 15 per day.
Location
Guest Reviews
the bathroom smell like sewage
the bathroom smell like sewage
Good places to eat very close
THE GOOD: 1. Its location, just a few blocks from a metro station and London's largest shopping mall. 2. A quiet area with markets nearby. 3. The friendliness of the receptionist on duty the day of my check-in (April 28, 2026) and check-out (May 5); his name is unpronounceable to me (something like Jam...). 4. A coffee maker and small fridge in every room. 5. Wi-Fi: OK. 6. Wall-mounted fan (there is no AC).
THE BAD: 1. Daily room cleaning is adequate, but they did NOT change the bed sheets during the 7 days I stayed there. 2. Old buildings, small rooms, wooden stairs and floors—noises and the sound of doors closing in other rooms are easily heard.
THE UGLY: The receptionist and an older gentleman (the manager?) are present in the office. The manager tends to have long, loud phone conversations with his family—both in the morning and the afternoon. His loud, shouting tone can be heard in all the rooms on the first floor, causing a disturbance to guests.
CONCLUSION: A 3-star hotel I would consider returning to, provided they address the cleaning issue and the manager's conversations.
THE UGLY: The receptionist and an older gentleman (the manager?) are present in the office. The manager tends to have long, loud phone conversations with his family—both in the morning and the afternoon. His loud, shouting tone can be heard in all the rooms on the first floor, causing a disturbance to guests.
Jo lokacio, kedves segitokesz szemelyzet, ar-ertek aranyban zseni. Minden nap uj torolkozo akar agynemu is.
De kamer was schoon.
Het hotel lag op een goede locatie, maar helaas wel aan een drukke luide weg.
De kitnaden in de douce zijn aan vervanging toe.
De toilletbril zit scheef.
Badkamer vrij klein
Bedding and bed was comfy
Bathroom was clean
Carpet was not clean, the general walls and windows were not clean/ scuffed.
The Shepherds Bush road is really noisy all night
room - too tight. No breakfast. Location - good.
room.
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