Sapphire Hotel London

Hotels
6.7 (2294 reviews)
35 Shepherds Bush Road , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Currency exchange
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Good value for money
Centrally located
Cons:
Poor cleanliness
Limited amenities

Categories

Cleanliness
5.35
The hygiene of the toilet was poor, with unclean facilities noted by guests.
Service
7.32
Standard service quality for this hotel tier, with check-in flexibility noted.
Location
8.35
Centrally located, convenient access to local supermarkets and attractions.
Room Quality
6.81
Rooms were described as cosy and comfortable, despite some issues.
Amenities
6.34
Lacked sufficient coffee and milk supplies, but good wifi and heating.
Value for Money
8.29
Good value for the price, especially in a central location.
Food and Beverage
4.85
No food offerings mentioned; breakfast not included.
Overall Experience
6.32
Generally a satisfactory experience with significant value for money.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:41

Property Description

Luxurious Accommodations
The Sapphire Hotel London offers elegantly furnished rooms with private Italian marble bathrooms, ensuring a comfortable and sophisticated stay. Each soundproofed room comes equipped with modern amenities such as a flat-screen TV, DVD player, and complimentary tea and coffee facilities.

Convenient Location
Situated just 300 meters from the iconic O2 Shepherds Bush Empire and a short walk from Westfield, Europe's largest shopping center, the hotel provides easy access to top attractions and entertainment venues. With Hammersmith and Shepherd's Bush underground stations nearby, exploring London's landmarks like Big Ben and Harrods is effortless.

Exceptional Services
Guests can enjoy the convenience of a 24-hour front desk, on-site tour desk, and complimentary Wi-Fi throughout the hotel. Start your day with a delicious continental breakfast at the sister hotel's dining area, located just a minute's walk away.

Experience luxury and convenience at Sapphire Hotel London - book your stay now for a memorable London getaway!

Important information:

Please note that upon check-in, all bookings become 100% nonrefundable. No exceptions are made for early departures.


Please note that the property reserves the right to pre-authorize your card prior to arrival. Upon arrival, you will be asked to show the card used for booking and a valid ID for advanced purchase bookings.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 15 per day.

Location

Guest Reviews

6.7
Based on 2294 reviews
Cleanliness: 5.35
Service: 7.32
Location: 8.35
Room Quality: 6.81
Amenities: 6.34
Value for Money: 8.29
Food and Beverage: 4.85
Overall Experience: 6.32
P
Puryer • couple • gb
8
2026-02-14 • via Nuitee
C
Clare • couple • gb
6
2026-02-13 • via Nuitee
L
Lisa-Marie • couple • de
3
Nicht sauber
Pros:

Das Personal

Cons:

Im ersten Zimmer hatten wir nach der ersten Nacht einen defekten Abfluss, es ist nichts mehr angelaufen.
Da es Sonntag war, ist kein Handwerker mehr gekommen und wir haben ein neues Zimmer bekommen. Im neuen Zimmer wurde allerdings nie geputzt während wir nicht da waren. In der Anzeige steht klar, es wird täglich geputzt.

2026-02-13 • via Nuitee
T
Tamish • solo_traveller • ca
3
Pros:

The room was pretty clean.

Cons:

Toilet was broken. I got switched to another room but the walls were paper thin. People next door were making so much noise between 3am and 4am. Overall, would not recommend this hotel. Rooms were tiny too.

2026-02-13 • via Nuitee
S
Sofia • solo_traveller • gb
8
2026-02-12 • via Nuitee
M
Matteo • couple • it
7
Comodo e funzionale.
Pros:

Posizione comodissima: davvero a pochi minuti a piedi da tre metro; Ci sono supermercati intorno. Strada tranquilla quindi nemmeno troppo rumore. Prese elettriche ovunque (che è molto comodo)
Staff Gentile.
Più pulito della media.
Nota estremamente positiva: ci hanno rifatto la camera e cambiato gli asciugamani ogni giorno! questo ci ha stupito.

Cons:

In realtà nulla di particolare.
La nostra camera aveva un bagno minuscolo (ma la doccia era spaziosa). Moquette (ma come in tutti gli hotel londinesi in cui sono stato). E muri sottili (quando i vicini rientravano in camera si sentiva tutto).
Però non sono veri difetti e anzi, sono cose piuttosto comuni a Londra se si cercano soluzioni non costosissime.

2026-02-12 • via Nuitee
C
Christopher • solo_traveller • gb
7
2026-02-11 • via Nuitee
M
Mihail • solo_traveller • gb
6
Cons:

Mouldy

2026-02-11 • via Nuitee
D
dudova • solo_traveller • gb
2
Very poor experience. I was placed in a basement room that was dirty and unhygienic. The entire property smelled bad, su
Pros:

Location

Cons:

Nothing

2026-02-09 • via Nuitee
M
Maelys • solo_traveller • fr
10
2026-02-08 • via Nuitee
D
Dan • extended_group • gb
9
Great location friendly staff
Pros:

Great location, friendly helpful staff

2026-02-08 • via Nuitee
S
Sofia • solo_traveller • gb
8
2026-02-08 • via Nuitee
B
Belle Bianca • solo_traveller • ie
7
2026-01-30 • via Nuitee
S
Sofia • solo_traveller • gb
8
Would recommend
Pros:

Nice property, good staff and good location

Cons:

Location and I really like my room

2026-01-30 • via Nuitee
S
Sofia • solo_traveller • gb
8
Pros:

Location, nicely decorated and a good location

2026-01-30 • via Nuitee
J
Joanne • solo_traveller • gb
1
2026-01-29 • via Nuitee
L
Lakhdar • solo_traveller • dz
8
2026-01-27 • via Nuitee
M
Manuel • solo_traveller • es
7
2026-01-27 • via Nuitee
K
Kemp • extended_group • nl
7
2026-01-26 • via Nuitee
C
Coastal39893652165 • Business
2
Terrible experience
Pros:

Terrible experience, dirty floor, tiny rooms, I evene found a pair of men’s underwear down the side of the bed. Black mold in the bathroom, toilet seat barely fitted. Marks up the walls, stained carpet, dirty fan, a lot of noise, awful experience

2026-01-24 • via Tripadvisor