Sapphire Hotel London

Hotels
6.7 (2489 reviews)
35 Shepherds Bush Road , London , gb
+44 20 7603 0707

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Good value for money
Centrally located
Cons:
Poor cleanliness
Limited amenities

Categories

Cleanliness
5.35
The hygiene of the toilet was poor, with unclean facilities noted by guests.
Service
7.32
Standard service quality for this hotel tier, with check-in flexibility noted.
Location
8.35
Centrally located, convenient access to local supermarkets and attractions.
Room Quality
6.81
Rooms were described as cosy and comfortable, despite some issues.
Amenities
6.34
Lacked sufficient coffee and milk supplies, but good wifi and heating.
Value for Money
8.29
Good value for the price, especially in a central location.
Food and Beverage
4.85
No food offerings mentioned; breakfast not included.
Overall Experience
6.32
Generally a satisfactory experience with significant value for money.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:41

Property Description

Luxurious Accommodations
The Sapphire Hotel London offers elegantly furnished rooms with private Italian marble bathrooms, ensuring a comfortable and sophisticated stay. Each soundproofed room comes equipped with modern amenities such as a flat-screen TV, DVD player, and complimentary tea and coffee facilities.

Convenient Location
Situated just 300 meters from the iconic O2 Shepherds Bush Empire and a short walk from Westfield, Europe's largest shopping center, the hotel provides easy access to top attractions and entertainment venues. With Hammersmith and Shepherd's Bush underground stations nearby, exploring London's landmarks like Big Ben and Harrods is effortless.

Exceptional Services
Guests can enjoy the convenience of a 24-hour front desk, on-site tour desk, and complimentary Wi-Fi throughout the hotel. Start your day with a delicious continental breakfast at the sister hotel's dining area, located just a minute's walk away.

Experience luxury and convenience at Sapphire Hotel London - book your stay now for a memorable London getaway!

Important information:

Please note that upon check-in, all bookings become 100% nonrefundable. No exceptions are made for early departures.


Please note that the property reserves the right to pre-authorize your card prior to arrival. Upon arrival, you will be asked to show the card used for booking and a valid ID for advanced purchase bookings.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 15 per day.

Location

Guest Reviews

6.7
Based on 2489 reviews
Cleanliness: 5.35
Service: 7.32
Location: 8.35
Room Quality: 6.81
Amenities: 6.34
Value for Money: 8.29
Food and Beverage: 4.85
Overall Experience: 6.32
H
Harman • couple • gb
10
2026-07-25 • via Nuitee
J
Julien • solo_traveller • gb
8
Room was comfortable and clean would stay again staff was really helpful with parking and made welcome
Pros:

Location towels and bins changed daily bed was comfortable and made daily fridge in room and had a fan

Cons:

Guest when entering and leaving front door slams

2026-07-24 • via Nuitee
T
Traian-Mihai • solo_traveller • ro
5
No Alice in wonderland just Hammersmith jungle
Pros:

Close to O2 arena....for the Kany Garcia concert

Cons:

Top floor instead of ground floor. To hot. No AC. Not initial location as provided in the add ... just a replacement...

2026-07-23 • via Nuitee
F
Francisco • solo_traveller • gb
2
Pros:

La ubicación y el check in

Cons:

La limpieza y no funcionaba el fridge

2026-07-22 • via Nuitee
A
Akshata • couple • gb
6
2026-07-22 • via Nuitee
S
Shun • solo_traveller • gb
9
2026-07-22 • via Nuitee
K
Kevin • solo_traveller • gb
7
Basic accomodation, not too fancy but excellent value for money.
Pros:

Room small but otherwise room/facilities good.
Convenient for shops/tube.

Cons:

Only few tv channels seemed to work.

2026-07-21 • via Nuitee
M
Munteanu • couple • gb
10
2026-07-20 • via Nuitee
K
konstantinia • solo_traveller • gr
10
Άριστη σχέση ποιότητας με τιμή
Pros:

Πολύ εξυπηρετικό προσωπικό! Είχα θέμα με το γόνατο μου κ ενώ το δωμάτιο ήταν κάτω , μου δώσανε δωμάτιο στο ισόγειο ώστε να μην ταλαιπωρηθώ

2026-07-20 • via Nuitee
J
Josh • couple • gb
6
It’s was ok for the money
2026-07-19 • via Nuitee
M
michelle • family_with_children • gb
10
Lovely clean nice friendly staff
Pros:

Nice modern feel good space x

Cons:

Nothing it was lovely xx

2026-07-18 • via Nuitee
R
Rachel • solo_traveller • gb
8
2026-07-17 • via Nuitee
R
Rim • solo_traveller • dz
9
C'est une bonne expérience
Pros:

J'ai trouvé le personnel extraordinaire

2026-07-17 • via Nuitee
V
Valentina • solo_traveller • it
7
Ecomomico, vicino alla metro, senza aria condizionata
Pros:

Ciò che più mi è piaciuto è il prezzo piuttosto basso rispetto ad altre soluzioni ma vicino alla due stazioni della metropolitana central, circle e district. Il bagno era pulito e i serramenti della finestra molto isolanti.

Cons:

Non ha riscaldamento e c'è solo un ventilatore (no aria condizionata) nella mia stanza che era sotto il tetto. Le pareti separatorie con la stanza adiacenti lasciano passare i rumori per cui se l'ospite della stanza accanto guarda la TV fino a notte fonda, sarete costretti a sentirla anche voi.

2026-07-17 • via Nuitee
M
Mohammed Abba • solo_traveller • ng
10
2026-07-16 • via Nuitee
K
Katie • couple • gb
7
2026-07-16 • via Nuitee
A
Anthony • solo_traveller • gb
10
Pros:

Cleanliness was the No1 for me...

Cons:

Everything was fine and dandy...

2026-07-16 • via Nuitee
J
john • solo_traveller • gb
7
Pros:

7777

Cons:

Yu

2026-07-14 • via Nuitee
Z
Zephyrine • couple • gb
7
Pros:

It was exactly what we needed very pleased

2026-07-14 • via Nuitee
R
Rahniel • solo_traveller • gb
1
2026-07-13 • via Nuitee