Sapphire Hotel London

Hotels
6.7 (2546 reviews)
35 Shepherds Bush Road , London , GB

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Good value for money
Centrally located
Cons:
Poor cleanliness
Limited amenities

Categories

Cleanliness
5.35
The hygiene of the toilet was poor, with unclean facilities noted by guests.
Service
7.32
Standard service quality for this hotel tier, with check-in flexibility noted.
Location
8.35
Centrally located, convenient access to local supermarkets and attractions.
Room Quality
6.81
Rooms were described as cosy and comfortable, despite some issues.
Amenities
6.34
Lacked sufficient coffee and milk supplies, but good wifi and heating.
Value for Money
8.29
Good value for the price, especially in a central location.
Food and Beverage
4.85
No food offerings mentioned; breakfast not included.
Overall Experience
6.32
Generally a satisfactory experience with significant value for money.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:41

Property Description

Luxurious Accommodations
The Sapphire Hotel London offers elegantly furnished rooms with private Italian marble bathrooms, ensuring a comfortable and sophisticated stay. Each soundproofed room comes equipped with modern amenities such as a flat-screen TV, DVD player, and complimentary tea and coffee facilities.

Convenient Location
Situated just 300 meters from the iconic O2 Shepherds Bush Empire and a short walk from Westfield, Europe's largest shopping center, the hotel provides easy access to top attractions and entertainment venues. With Hammersmith and Shepherd's Bush underground stations nearby, exploring London's landmarks like Big Ben and Harrods is effortless.

Exceptional Services
Guests can enjoy the convenience of a 24-hour front desk, on-site tour desk, and complimentary Wi-Fi throughout the hotel. Start your day with a delicious continental breakfast at the sister hotel's dining area, located just a minute's walk away.

Experience luxury and convenience at Sapphire Hotel London - book your stay now for a memorable London getaway!

Important information:

Please note that upon check-in, all bookings become 100% nonrefundable. No exceptions are made for early departures.


Please note that the property reserves the right to pre-authorize your card prior to arrival. Upon arrival, you will be asked to show the card used for booking and a valid ID for advanced purchase bookings.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

6.7
Based on 2546 reviews
Cleanliness: 5.35
Service: 7.32
Location: 8.35
Room Quality: 6.81
Amenities: 6.34
Value for Money: 8.29
Food and Beverage: 4.85
Overall Experience: 6.32
G
Gary • solo_traveller • gb
10
Recommended budget hotel in West London.
Pros:

I’ve stayed here a few times and it’s always reliable and well-priced. Rooms, are comfortable, clean, and functional. Staff are friendly and accommodating. Most rooms have wall-attached fans to keep things nice and cool. Everything in the rooms works well and there is a fridge plus teas and coffees. Some of the single room bookings also have double beds, which is a bonus comfort.

Cons:

I’ve had nothing to complain about on my few visits here.

2026-10-17 • via Nuitee
E
Emma • couple • gb
2
2026-10-17 • via Nuitee
L
Lisa • solo_traveller • gb
1
Wouldn’t ever recommend
Pros:

Was ok

Cons:

No sleep due to people on the floor above us walking around their room all night long and was so loud simply walking around woke us up!!!!

2026-10-17 • via Nuitee
D
Diane • couple • gb
8
Good for 1 or 2 nights, very good location
Pros:

Location really good, clean, quite comfy

Cons:

Very steep stairs, no one on site, also stated continental breakfast at sister hotel but they don’t supply it

2026-10-15 • via Nuitee
C
Cornelia • couple • gb
9
2026-10-13 • via Nuitee
D
Dawn • solo_traveller • gb
1
Not cleaned properly, windows didn’t close properly. Terrible customer service after. Would not stay again, would not re
Pros:

Location was good for what I needed

Cons:

Found a used condom packet and tissue in my room… for a previous stay… not mine… window didn’t close properly, loud road noise

2026-10-10 • via Nuitee
L
Lawal • solo_traveller • ng
9
Fantastic!
Pros:

The place was cosy and clean. The managers are friendly and willing to support. I enjoyed my stay and got value for money, and the location is superb.

Cons:

Nothing

2026-10-09 • via Nuitee
P
Patricia • extended_group • ar
9
Recomendable - bien ubicado en West London
Pros:

Me sorprendió que instantamente de hecha la reserva en el Saphire me pasaran al hotel de al lado el Pearl.
Igualmente ninguna queja. Muy buena estadia por 1 dia.

2026-10-09 • via Nuitee
A
Akpobome • couple • gb
10
Amazing
Pros:

Good location

Cons:

Nothing

2026-10-07 • via Nuitee
V
Vasile • solo_traveller • gb
1
2026-10-07 • via Nuitee
N
Nura Wali • solo_traveller • ng
8
Pros:

Location

Cons:

Price

2026-09-19 • via Nuitee
M
Michala • couple • gb
7
Overall great stay friendly staff and accommodated us last minute
Pros:

Was very clean and in good location

Cons:

Was in the basement property freaked me out a bit but definitely just personal choice

2026-09-16 • via Nuitee
I
Inna • solo_traveller • ua
1
Cons:

I was badly bitten by bed bugs in this hotel. My arms are covered in large, painful blisters, and some of the bites are so severe that clear fluid is leaking from the wounds. This was an extremely unpleasant and distressing experience. I strongly recommend that the hotel investigate this issue and take immediate action to ensure that no other guests are affected.

2026-09-16 • via Nuitee
S
Sameer • solo_traveller • gb
1
Scam
Pros:

The room not the same in the picture even the hotel not the same they wrote paper and sapphire hotel room 7 doors after even my room was in sixth floor without left and they changed me £90 room not worth £30

Cons:

Everything they cheater

2026-09-13 • via Nuitee
A
Ahmed • extended_group • gb
5
2026-09-12 • via Nuitee
C
Callum • solo_traveller • gb
2
.
Pros:

.

Cons:

.

2026-09-11 • via Nuitee
M
Mike • solo_traveller • ng
3
Poor
Pros:

The location

Cons:

The rooms were so poor. Services poor. No wifi or ineffective wifi.
For the price, it's a terrible place to stay

2026-09-11 • via Nuitee
J
Julsss_ • solo_traveller • es
6
Pros:

El personal, muy amables

Cons:

La limpieza deja que desear

2026-09-11 • via Nuitee
V
Veronica • solo_traveller • gb
7
2026-09-10 • via Nuitee
M
Marco • couple • it
9
2026-09-08 • via Nuitee