Sapphire Hotel London

Hotels
6.7 (2313 reviews)
35 Shepherds Bush Road , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Currency exchange
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Good value for money
Centrally located
Cons:
Poor cleanliness
Limited amenities

Categories

Cleanliness
5.35
The hygiene of the toilet was poor, with unclean facilities noted by guests.
Service
7.32
Standard service quality for this hotel tier, with check-in flexibility noted.
Location
8.35
Centrally located, convenient access to local supermarkets and attractions.
Room Quality
6.81
Rooms were described as cosy and comfortable, despite some issues.
Amenities
6.34
Lacked sufficient coffee and milk supplies, but good wifi and heating.
Value for Money
8.29
Good value for the price, especially in a central location.
Food and Beverage
4.85
No food offerings mentioned; breakfast not included.
Overall Experience
6.32
Generally a satisfactory experience with significant value for money.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:41

Property Description

Luxurious Accommodations
The Sapphire Hotel London offers elegantly furnished rooms with private Italian marble bathrooms, ensuring a comfortable and sophisticated stay. Each soundproofed room comes equipped with modern amenities such as a flat-screen TV, DVD player, and complimentary tea and coffee facilities.

Convenient Location
Situated just 300 meters from the iconic O2 Shepherds Bush Empire and a short walk from Westfield, Europe's largest shopping center, the hotel provides easy access to top attractions and entertainment venues. With Hammersmith and Shepherd's Bush underground stations nearby, exploring London's landmarks like Big Ben and Harrods is effortless.

Exceptional Services
Guests can enjoy the convenience of a 24-hour front desk, on-site tour desk, and complimentary Wi-Fi throughout the hotel. Start your day with a delicious continental breakfast at the sister hotel's dining area, located just a minute's walk away.

Experience luxury and convenience at Sapphire Hotel London - book your stay now for a memorable London getaway!

Important information:

Please note that upon check-in, all bookings become 100% nonrefundable. No exceptions are made for early departures.


Please note that the property reserves the right to pre-authorize your card prior to arrival. Upon arrival, you will be asked to show the card used for booking and a valid ID for advanced purchase bookings.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 15 per day.

Location

Guest Reviews

6.7
Based on 2313 reviews
Cleanliness: 5.35
Service: 7.32
Location: 8.35
Room Quality: 6.81
Amenities: 6.34
Value for Money: 8.29
Food and Beverage: 4.85
Overall Experience: 6.32
C
collette • solo_traveller • gb
8
2026-04-11 • via Nuitee
O
Odahir • couple • es
10
Is very fine
Cons:

Yes weel donde

2026-04-11 • via Nuitee
B
Banisard • couple • be
7
2026-04-10 • via Nuitee
L
Liviu • solo_traveller • gb
8
Good location and staff but poor parking space.
Pros:

Nice house and nice location and good friendly staff.

Cons:

You have to pay for parking BUT just for 90 min per day! Very disappointing since you are supposed to move your car from one area to another. every 90 minutes - horrible! A bit noisy, depending who is in the room next to you.

2026-04-10 • via Nuitee
A
Ali • couple • gb
1
Pros:

Location

Cons:

Bed and it’s smells even a old man who is in charge there he knock two times our room I don’t know why .

2026-04-10 • via Nuitee
E
Ejoh • solo_traveller • gb
8
2026-04-08 • via Nuitee
K
KONSTANTINA • couple • cy
7
2026-04-08 • via Nuitee
N
Nikolai • extended_group • no
2
bad standard, but probably some of the better you can get for cheaper price in london
Pros:

Great area, easy to get to centre of london with bus and tube connections, good restaurants nearby, close to westfield shopping mall.

Cons:

Toilet seat loose, sink pedestal loose, some black mold in shower and window, bad ventilation, gap under door that lets in light from hallway, paint loose on the wall. Looked better on the pictures. Would not call this a hotel, but the room is possible to sleep in for a couple of nights.

2026-04-06 • via Nuitee
I
Izzy • couple • gb
8
2026-04-06 • via Nuitee
S
Sarah G • couple • gb
7
Pros:

Excellent value. Exceptionally clean. Very convenient. Small stores close by.

Cons:

Needed spoons for coffee and bigger mugs, not coffee mugs, otherwise perfectly fine.

2026-04-03 • via Nuitee
T
TENNANT • solo_traveller • au
9
2026-04-02 • via Nuitee
R
Ran • solo_traveller • gb
9
2026-04-02 • via Nuitee
A
amor • solo_traveller • gb
8
2026-04-01 • via Nuitee
F
Fiorela • solo_traveller • pe
10
Pros:

Buena relación calidad precio, llegué antes de la hora del check in pero me permitieron ingresar de todas formas antes de tiempo. Muy serviciales y atentos

2026-04-01 • via Nuitee
S
Sofia • solo_traveller • gb
8
2026-04-01 • via Nuitee
L
Lee • solo_traveller • gb
10
Excellent accomodation, would definitely rebook here
Pros:

Location, staff, cost

Cons:

No bad feedback

2026-04-01 • via Nuitee
S
Sofia • solo_traveller • gb
8
2026-04-01 • via Nuitee
T
Terry • solo_traveller • gb
8
2026-03-31 • via Nuitee
M
Miguel Angel • couple • es
7
2026-03-30 • via Nuitee
M
Matheus Layhon • solo_traveller • gb
1
Pros:

👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

2026-03-29 • via Nuitee