Rosa Hotel & Spa

Hotels
7.2 (1125 reviews)
55 Thu Khoa Huan, Ben Thanh Ward, District 1 , Ho Chi Minh City , VN

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Central, convenient location
Helpful / friendly staff (many positive mentions)
Good breakfast
Generally good value for money
Some guests report clean and comfortable rooms
Cons:
Unreliable hot water and problematic showers
Air conditioning inconsistent or broken
Small or dated rooms; occasional bad smells
Inconsistent cleanliness (dirty toilets, corridors)
Poor luggage assistance / indifferent staff in some cases
Noise from nearby venues; occasional language barrier at reception
Misleading listing images reported

Categories

Cleanliness
6.2
Mixed reports: several guests mention dirty toilets, foul smells and corridor/room uncleanliness, though some reviews call rooms 'very clean'.
Service
7.3
Generally helpful and friendly staff in many reports (assisted with lost laptop, helpful receptionists), but multiple notes of indifferent or slow service, luggage assistance lacking and occasional language barriers.
Location
8.3
Consistently praised as central and convenient for sightseeing; many guests highlight the excellent location and nearby amenities.
Room Quality
6.5
Several complaints about small, dated rooms, inconsistent air-conditioning, shower/hot water problems, fridge/freezer issues and occasional bad smells; some rooms were switched promptly when faulty.
Amenities
6.7
Breakfast is frequently praised, but there are recurring issues with hot water, shower units, elevator operation, hallway lighting and drink fridge temperature control.
Value for Money
7.8
Multiple guests explicitly state good price-performance (CP值高 / Preis-Leistung stimmt); overall seen as fair value despite some room and service shortcomings.
Food and Beverage
7.8
Breakfast receives positive mentions ('great', '充実', 'đồ ăn ngon'), though a few guests suggest more variety or options.
Overall Experience
7
On balance a positive stay for many due to location, staff and breakfast, tempered by recurring room, cleanliness and occasional service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:37

Property Description

Convenient Location in District 1
Located in the heart of Ho Chi Minh City, Rosa Hotel & Spa offers free Wi-Fi and is just a short walk from Ben Thanh Market.

Comfortable Rooms with City Views
The well-appointed rooms feature air conditioning, minibar, and cable TV. Some rooms even offer a balcony with stunning city views.

Convenient Amenities and Services
Guests can enjoy the convenience of a restaurant, 24-hour front desk, and daily room service. Additionally, the hotel offers currency exchange, tour arrangements, and laundry services.

Experience the best of Ho Chi Minh City at Rosa Hotel & Spa - book your stay now for a memorable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SGN

Location

Guest Reviews

7.2
Based on 1125 reviews
Cleanliness: 6.2
Service: 7.3
Location: 8.3
Room Quality: 6.5
Amenities: 6.7
Value for Money: 7.8
Food and Beverage: 7.8
Overall Experience: 7
H
Héctor • solo_traveller • es
10
Pros:

La atención del personal

Cons:

Todo estuvo bien. Muchas gracias

2026-10-16 • via Nuitee
T
Thanh Loan • solo_traveller • vn
8
2026-10-15 • via Nuitee
V
Vy • couple • vn
2
Trải nghiệm quá tệ và gần như không nghỉ ngơi được vì phòng nóng, không thể liên hệ lễ tân
Pros:

Tôi không thích điều gì ở KS

Cons:

Máy lạnh để 18 độ mà nóng, máy lạnh kém.
Phòng tắm đứng cũ
Kèm đầu giường sáng bị lọt ánh sáng vào ngay mặt
Tivi cũng không mở được
Bảng hướng dẫn cũng kg hề có số của lễ tân để gọi, KH phải tự đoán mò để gọi và gọi hoài kg được phải xuống hỏi thì mới biết đt lễ tân hư nên tôi kg thể nào gọi để hỗ trợ xử lý, không có để thông tin wifi.
Thang máy kêu như bị khô dầu
ở tầng 7 mà vẫn nghe mùi đồ ăn sáng bay lên phòng

2026-10-14 • via Nuitee
世墉 • solo_traveller • tw
8
Pros:

距離機場 檳城市場及其他知名景點 美食都很近，服務人員親切，早餐也還不錯

Cons:

在馬路邊對外的隔音不太好，以及洗澡的水壓較小，就這兩點比較不習慣

2026-10-13 • via Nuitee
C
Chidchanok • couple • th
10
ชอบมากคะ
Pros:

สะอาด

2026-10-10 • via Nuitee
D
Dallas • solo_traveller • au
5
2026-10-10 • via Nuitee
N
Nguyen • solo_traveller • vn
9
2026-10-09 • via Nuitee
V
Vu • family_with_children • au
7
Cons:

Fire exit beeping all night

2026-10-08 • via Nuitee
S
Sarah Thi Hoai-Huong • couple • dk
7
Valuta for pengene. Fint sted, hvis man bare skal have et hurtigt sted at sove
Pros:

Ligger centralt til Ben Thanh marked og rigtig mange spisesteder.

2026-09-19 • via Nuitee
H
Hung Manh • solo_traveller • se
8
Pros:

Morgenmaden var fin. Ik noget at klage over.

Cons:

Før spurgte personalet altid om massage. Ingen spurgte denne gang 😭

2026-09-17 • via Nuitee
J
JEAN FRANCOIS • solo_traveller • fr
10
TRES BON HOTEL
Pros:

La localisation de l'hôtel est top, la literie est agréable, on apprécie la grâce matinée, le personnel est sympathique, cet hôtel mérite une note bien plus élevée, largement 8,5/10

Cons:

Un peu de bruit de temps en temps mais Saigon est une ville bruyante.

2026-09-13 • via Nuitee
C
CryMonster • solo_traveller • my
7
性价比中上。
Pros:

地理位置不错，出入方便。

Cons:

冷气不够冷，晚上睡觉是流着汗睡的。

2026-09-13 • via Nuitee
R
Raquel • family_with_children • pt
6
Estadia em família no centro da cidade
Pros:

This hotel had its strong points, but an incident during our stay tarnished the positive impression we might otherwise have had.
The location is fantastic, within walking distance of everything, with shops and restaurants right on the street. It is an excellent base for exploring the city's attractions on foot.
Breakfast is a buffet, offering enough variety for a short stay.
The family room we stayed in was quite spacious, featuring air conditioning and windows facing the main street. The bathroom included a bathtub and toiletries. Bottled water was provided daily, along with tea and coffee-making facilities. The photos were accurate. Laundry service is also available.

Cons:

On the downside, the reception staff spoke very limited English—barely a handful of words—which made communication very difficult.
We experienced an incident during our stay that was never truly explained: on the second day, when we returned to our room, we saw that housekeeping had been there. However, while one of the two beds had been made, the other was exactly as we had left it. The room also had two armchairs and a low coffee table where we had left some belongings and clothes. Upon our return, we discovered that the table had been removed from the room (!!!) and the armchairs replaced with different ones. In the process, our belongings had been piled onto the unmade bed. It was absolutely inexplicable! When we tried to clarify the situation at the front desk, we couldn't get a straight answer as to why this had happened. The solution offered was to move us to another identical room that had already been cleaned. We moved, but felt so uncomfortable that the next day we put the "Do Not Disturb" sign on the door to prevent anyone from entering. They entered anyway! When we returned, housekeeping had been in, despite the sign. It was a situation I had never experienced before, and one for which I received no explanation.

2026-09-11 • via Nuitee
N
Nancy • family_with_children • gb
7
Pros:

Great customer service, however teach staff not to run private business at your premises it lowers your standards some customers may feel harassed

Cons:

Carpet odours
Tubs dangerous to get into for shower was nervous l would fall face front and break my teeth
Could do with more selection and quick refills when running low and allow takeaway for exceptional cases eg early flights or medical appointments

2026-09-10 • via Nuitee
T
tuấn • couple • vn
9
Pros:

sạch sẽ

2026-09-10 • via Nuitee
T
Thai • solo_traveller • vn
5
2026-09-09 • via Nuitee
M
Mario • couple • es
2
A very disappointing experience. I would not recommend this hotel to anyone. The worst part was the extremely rude treat
Pros:

Unfortunately, I did not like my experience at this hotel. The overall stay was very disappointing and uncomfortable.

Cons:

The experience was very unpleasant. The receptionist was extremely rude and unhelpful. The air conditioning was leaking, the lights in the room were constantly flickering, and the bathtub did not work. I felt poorly treated by the staff.

2026-09-07 • via Nuitee
P
Phillip • couple • au
9
2026-09-06 • via Nuitee
R
Rajesh • couple • ae
10
Ok forestry breakfast is not good even nothing fur vegetarian except friied rice
Pros:

Clean room

Cons:

No vegetarian food

2026-09-06 • via Nuitee
D
dta. • couple • vn
9
2026-09-04 • via Nuitee