Home2 Suites by Hilton - Memphis/Southaven

The rooms are comfortable nice pool area nice gym area nice and clean good stuff good communication I will be standing again in the future for sure

Everything was very good .

Every thing

I stayed at this hotel for 9 nights while traveling for business, and unfortunately the experience did not meet my expectations.

The biggest issue was housekeeping. During my entire 9-night stay, my room was cleaned only once. Every day I asked about housekeeping, I was told they were short-staffed, but that shouldn’t come at the expense of guests who are paying for the service. If housekeeping cannot be provided daily, the hotel should at least communicate that clearly or offer alternatives such as fresh towels, toiletries, and trash removal.

Another major concern was the strong odor coming from the bathroom, which was present throughout my stay. It made the room feel less clean and significantly affected my comfort.

The staff was polite, but staffing shortages and maintenance issues had a major impact on my experience. For a hotel at this price point, I expected much better service. I hope management addresses these problems, but based on my 9-night stay, I would not choose to stay here again.

The breakfast was more than expected and great. The location was perfect, central to all our activities, close to food choices and a shopping mall, right next door to Walmart.

Home away from home

Baseball families - do not stay here! It was so dirty. Our room and both beds smelled like urine. The main areas clearly had not been cleaned as dirt consistently lined the baseboards. The silverware in our drawers was dirty. There was a stain on our sheets (the new ones we requested because the old one smelled). There was blood splatter or something on the bathroom wall and door. The tv in our room did not turn on. The breakfast was subpar. The tv in our room did not turn on. The hotel market was out of laundry detergent to purchase for the hotel laundry machines. The list goes on and on! The manager was very nice, but I don't gather any of the other employees wanted to work too hard. We checked out early and left and stayed at another hotel because we could not take another night!

The rooms were clean

The outside and lobby area was very nice. The room was very spacious. The staff were very friendly.

Tyrone was real helpful on checking in! He made my family and I feel so welcome! I appreciate good business and great customer service!

I would rate our stay around 2 out of 5. While the staff were consistently friendly and welcoming, the overall property did not fully meet our expectations of the Hilton brand.

The hotel appears to be an older property that has been remodeled, but the cleanliness and upkeep of the room were below expectations. Upon arrival, the sleeper sofa was not clean and had visible debris and a soiled mattress cover. We requested a room change but were advised the hotel was sold out, so we were provided fresh bedding instead.

We also noticed additional cleanliness concerns including dirty surfaces in the kitchenette area, unclean utensils, and bathroom areas that needed a more thorough deep cleaning. The mattress was also not as supportive as expected, which made it difficult to rest comfortably.

On the positive side, the staff were very kind and helpful, and the breakfast, coffee, and shower amenities met expectations.

Overall, while there were some positives, the room condition and comfort did not align with the price or typical Hilton standards.

Location

Great staff

Don’t stay here. Rooms are overpriced. Rooms are dirty. Messy renovations or whatever happened here. Photos should be updated on their website.

Breakfast was good.

Location was great close to restaurants.