Milano Serviced Apartments

Hotels
7.6 (2316 reviews)
8 Franklin St , Melbourne , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Express check-in/check-out
Hot tub/Jacuzzi
Sauna
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Uncomfortable beds

Categories

Cleanliness
6.45
Multiple reviews noted issues with cleanliness, including specific mentions of filth, dust, and strong odors.
Service
8.45
Several reviews praised the staff and service quality, indicating a strong positive sentiment.
Location
8.95
Consistently highlighted as a major positive aspect across multiple reviews for its convenience.
Room Quality
6.95
Some reviews suggested that room quality was inconsistent, mentioning uncomfortable beds and a need for updates.
Amenities
7.45
Amenities like the pool and gym received positive mentions, but some guests found kitchen utensils lacking.
Value for Money
7.45
Value is influenced favorably by the location, though some issues with room quality affected overall perception.
Food and Beverage
7.55
Food and beverage were not directly reviewed, considered standard for this hotel tier.
Overall Experience
7.55
Mixed reviews suggest a generally favorable experience, tempered by cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:16

Property Description

Luxurious Amenities
The Milano Serviced Apartments in Melbourne offer an array of luxurious amenities such as an indoor swimming pool, fitness centre, private cinema, tennis court, and rock climbing wall.

Convenient Location
Located in the heart of Melbourne CBD, guests have shopping and restaurants at their doorstep, with Queen Victoria Market just 450 metres away and Federation Square a short 20-minute walk.

Modern Comfort
Each stylish apartment features a fully equipped kitchen, separate living and dining areas, flat-screen TV with cable channels, and DVD player. The property also boasts a modern fitness centre with a sauna and heated spa pool, a club lounge, rooftop terrace with BBQ facilities, secure covered car parking, and a guest laundry service.

Book now to experience the ultimate blend of luxury and convenience at Milano Serviced Apartments Melbourne!

Important information:

Please note that there is a 3% charge when guests pay with American Express/Diners Club credit cards.

If guests expect to arrive outside front desk hours, they should inform Milano Serviced Apartments in advance, using the contact details found in the booking confirmation.

Guests are requested to inform the property at least one day in advance of their estimated arrival time. This can be noted in the Special Request box during booking, or by contacting the property using the contact details found in the booking confirmation.

Guests can request their preferred bed configuration in the Special Request Box at the time of booking or by contacting the hotel directly at least 24 hours in advance, using the contact details found in the booking confirmation. Please note that the bed configuration will be confirmed upon arrival, subject to availability.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 28 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children 2 years old stay for AUD 10 per person per night when using an available cot.
    People 3 years old and over stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 2316 reviews
Cleanliness: 6.45
Service: 8.45
Location: 8.95
Room Quality: 6.95
Amenities: 7.45
Value for Money: 7.45
Food and Beverage: 7.55
Overall Experience: 7.55
T
TRRECO Pte.Ltd. • couple • de
4
2026-02-14 • via Nuitee
L
Lauren • family_with_children • au
7
Pros:

Room was clean and tidy

Cons:

Parking was difficult to find and the reception area was under staffed with queues every single time we went to the desk - check in, to park car and to check out. We had to wait nearly 30 minutes every time. The phone was not easy to get through to either when trying to find the car park because they were under staffed and it kept ringing out.

2026-02-13 • via Nuitee
R
Rachel • family_with_children • au
8
2026-02-12 • via Nuitee
K
KUOHUA • extended_group • tw
8
Pros:

交通方便 離電車站很近 維多利亞市場也只要走幾分鐘就到了

Cons:

清潔不夠確實， 浴巾上面
有髒污， 地毯也有點髒

2026-02-11 • via Nuitee
K
Kevin • solo_traveller • ie
4
The customer service was not good and I would not recommend booking with this property. For context, this property sends
Pros:

The accommodation is in a good location, and the rooms are spacious with all facilities.

Cons:

The customer service was not good and I would not recommend booking with this property. For context, this property sends you a pre-check in link. I conducted this pre check in and paid an amount of $150, thinking it was the balance to be paid for my stay. It was not clear that this was in fact an additional $150 security deposit that was to be taken from my account in addition to the accommodation cost - this was an added expense for the course of my stay in Melbourne, which I had not budgeted for. I am used to there being a hold on my account when booking accommodation, or the ability to deduct if there is damage, but in this case, the money actually left my account. I would not have booked this apartment had I known. When I raised this as an issue with the customer service team, I was gaslit into being told that it was in the fine print, that it was just a “pre-authorisation only” and that “the funds have not been taken from my account” (they were in fact taken from my account). To add insult to injury, and separate to being duped into paying a security deposit, I notified them of my late check in far in advance - I was told that I would be emailed instructions. I had not received these instructions prior to boarding my flight to Melbourne, causing me a lot of distress and not knowing whether I had somewhere to stay on my arrival. I notified the property and there was no apology or recognition of fault on their behalf. In light of the above, I cannot recommend this property.

2026-02-11 • via Nuitee
K
Kev • extended_group • au
8
2026-02-10 • via Nuitee
E
elizabeth • family_with_children • au
10
Will be staying here again
Pros:

Easy to get to right of tram spot in swanston st the pool spa were great the rooms spacious beds comfy

2026-02-10 • via Nuitee
M
Mcmahon • couple • au
3
SCAMMERS/Avoid
Pros:

Quiet and location.
Change rooms/Floor after called reception. Waas walked to the room before agreeing to take it.

Cons:

First Room was filthy, microwave had not been cleaned, dirty hand marks, dusty, aircon/heater had mold and ment to be a deluxe room but no air con/heating in the seperate queen bed.
2nd room had 2 single beds put together for the bed and it was so hard to sleep well.

Both have a tiny Balcony out having the aircon/heater outlet blowing hair on you the whole time. Rooms that have a Balcony with seating, not the same as photos. Was so dissapointed.
Parking cost vary, depending how busy they are! Scammers

2026-02-09 • via Nuitee
T
Therese • extended_group • au
10
2026-02-09 • via Nuitee
J
Jo • family_with_children • au
10
Beyond expectation.
Pros:

This apartment was fantastic. It was well priced, fantastically located, easy to find and access, the staff were pleasant and helpful and it had everything by we needed. The beds were comfy, the balcony was pleasant, the kitchen was well set up and the TV was huge! There were two bathrooms as well which was unexpected. The pool and sauna were an added bonus the following morning and with Aldi at the entrance and Starbucks a block away we wanted for nothing. We will be coming back again and again now that we have found this place.

Cons:

Everyone whinges about something. I have nothing to whinge about.

2026-01-30 • via Nuitee
J
Jirameth • extended_group • th
8
2026-01-30 • via Nuitee
M
Mihir • solo_traveller • au
10
Pros:

Amenities

2026-01-30 • via Nuitee
J
Jirameth • extended_group • th
8
Great location
Pros:

Location is very close to the market

Cons:

They were drying the carpet during our stay. It was loud.

2026-01-30 • via Nuitee
J
Johnathon • extended_group • au
9
2026-01-29 • via Nuitee
W
Winnie • extended_group • au
9
Pros:

Beautiful view from 33rd floor of the city. Clean and cosy with kitchen so we have options to cook. Love the swimming pool and sauna but the movie theatre room and the tennis court was very hard to book.

Cons:

No free parking and have to pay extra for parking.

2026-01-29 • via Nuitee
S
Sara • couple • au
9
Pros:

Great location, good price. Easy communication with staff prior to arrival. Nice clean room and facilities.

Cons:

Blockout curtains could be good, as it was quite bright early.

2026-01-28 • via Nuitee
S
Simon • family_with_children • au
8
2026-01-28 • via Nuitee
A
Andsley • solo_traveller • au
7
2026-01-28 • via Nuitee
T
Tamara • family_with_children • au
9
Excellent stay
Pros:

Loved the location, Aldi & IGA right outside, close to so many restaurants and the tram network. Short walk into the city (good way to walk off the calories!)
Reception staff were wonderful, all my requests were met with a smile and nothing was a hassle.

Cons:

Blinds let in a lot of light in the mornings. Wish there was a clothes horse or something to dry towels on from the swimming pool. General cooking things shuold be provided like salt, pepper, cooking oil etc.
The door locks need to be upgraded to smarter solutions, sometimes we werent sure if they locked and spent time double and triple checking.

2026-01-27 • via Nuitee
D
Daniel OCarroll • family_with_children • nz
8
2026-01-27 • via Nuitee