Milano Serviced Apartments

Hotels
7.6 (2338 reviews)
8 Franklin St , Melbourne , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Express check-in/check-out
Hot tub/Jacuzzi
Sauna
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Uncomfortable beds

Categories

Cleanliness
6.45
Multiple reviews noted issues with cleanliness, including specific mentions of filth, dust, and strong odors.
Service
8.45
Several reviews praised the staff and service quality, indicating a strong positive sentiment.
Location
8.95
Consistently highlighted as a major positive aspect across multiple reviews for its convenience.
Room Quality
6.95
Some reviews suggested that room quality was inconsistent, mentioning uncomfortable beds and a need for updates.
Amenities
7.45
Amenities like the pool and gym received positive mentions, but some guests found kitchen utensils lacking.
Value for Money
7.45
Value is influenced favorably by the location, though some issues with room quality affected overall perception.
Food and Beverage
7.55
Food and beverage were not directly reviewed, considered standard for this hotel tier.
Overall Experience
7.55
Mixed reviews suggest a generally favorable experience, tempered by cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:16

Property Description

Luxurious Amenities
The Milano Serviced Apartments in Melbourne offer an array of luxurious amenities such as an indoor swimming pool, fitness centre, private cinema, tennis court, and rock climbing wall.

Convenient Location
Located in the heart of Melbourne CBD, guests have shopping and restaurants at their doorstep, with Queen Victoria Market just 450 metres away and Federation Square a short 20-minute walk.

Modern Comfort
Each stylish apartment features a fully equipped kitchen, separate living and dining areas, flat-screen TV with cable channels, and DVD player. The property also boasts a modern fitness centre with a sauna and heated spa pool, a club lounge, rooftop terrace with BBQ facilities, secure covered car parking, and a guest laundry service.

Book now to experience the ultimate blend of luxury and convenience at Milano Serviced Apartments Melbourne!

Important information:

Please note that there is a 3% charge when guests pay with American Express/Diners Club credit cards.

If guests expect to arrive outside front desk hours, they should inform Milano Serviced Apartments in advance, using the contact details found in the booking confirmation.

Guests are requested to inform the property at least one day in advance of their estimated arrival time. This can be noted in the Special Request box during booking, or by contacting the property using the contact details found in the booking confirmation.

Guests can request their preferred bed configuration in the Special Request Box at the time of booking or by contacting the hotel directly at least 24 hours in advance, using the contact details found in the booking confirmation. Please note that the bed configuration will be confirmed upon arrival, subject to availability.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 28 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children 2 years old stay for AUD 10 per person per night when using an available cot.
    People 3 years old and over stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 2338 reviews
Cleanliness: 6.45
Service: 8.45
Location: 8.95
Room Quality: 6.95
Amenities: 7.45
Value for Money: 7.45
Food and Beverage: 7.55
Overall Experience: 7.55
A
Andrew • solo_traveller • gb
8
Modern, great views
Pros:

View was incredible. Lovely suite with separate bedroom, bathroom and kitchen area. Modern. Good washing machine. Big bed.

Cons:

The join in the middle of the bed was a little uncomfortable where they're pushed together.

2026-03-14 • via Nuitee
N
Natasha Mcclean-Brandon • couple • au
6
Pros:

Location and view

Cons:

Second bedroom was a box.
No aircon in eirher bedroom
Wear and tear rhe room and facilties and rooms looked tired.
The beds were on wheels kept movimg.

2026-03-14 • via Nuitee
D
Dianne • couple • au
6
Pros:

Position, car parking and set out

Cons:

Filthy carpets, couch cushion was grubby and stained

2026-03-14 • via Nuitee
C
Carroll • family_with_children • au
8
2026-03-13 • via Nuitee
J
Julie • family_with_children • au
6
Pros:

The location is excellent, the staff were friendly and helpful, particularly in relation to booking an early taxi for our exit. The pool and hot tub were great.

Cons:

The apartment is VERY tiny such that the master bedroom doesn't even have a window. It is lacking in basic supplies, eg it sleeps 4 x people but includes only 3 x bowls. There was an empty space in the main bedroom where a TV was perhaps supposed to have been. As a whole it was a bit tired and not good value for money.

2026-03-13 • via Nuitee
J
Janine • couple • au
8
Would stay again Met all our needs
Pros:

Location Close to Trams Plenty of eateries to choose from Walking distance to Market

Cons:

Nothing All good

2026-03-13 • via Nuitee
R
Richard • extended_group • au
9
2026-03-10 • via Nuitee
R
Richard • extended_group • au
9
2026-03-10 • via Nuitee
J
Joshua • extended_group • au
10
2026-03-09 • via Nuitee
I
Ivor • family_with_children • lk
8
perfect
Pros:

All was as expected

Cons:

N/A

2026-03-09 • via Nuitee
M
Matthew • solo_traveller • nz
8
Pros:

Staff and location are excellent.

2026-03-09 • via Nuitee
J
Jo • couple • au
10
Pros:

The separate bedrooms and the helpful staff

2026-03-08 • via Nuitee
S
Sandra • extended_group • au
9
Once moved into new room had carpet on floor no smell was excellent
Pros:

Very good location, staff were excellent

Cons:

On arrival we were given a room , floor looked disgusting as it was fake floor board and they were so damaged looked dirty . We couldn’t sleep in that room as it had been cleaned with bleach was so strong we felt dizzy in first 3 minutes. They moved us no hesitation and room was excellent and more comfortable

2026-03-07 • via Nuitee
M
Melory • couple • au
8
2026-03-06 • via Nuitee
J
jesica • family_with_children • ar
7
2026-03-06 • via Nuitee
M
Michael Ilsley • solo_traveller • au
8
Pros:

My favourite place to stay in Melbourne, I stay in alot of places and never leave reviews but this place is worthy of my time. Fast checking in, nice private rooms with fantastic views to enjoy. It just has the right balance all round. Definitely staying again!

Cons:

I had to leave my balcony with my view

2026-03-05 • via Nuitee
B
Brooke • solo_traveller • au
8
Pros:

Location was a little too far away from where I needed to be. I thought I could catch a tram up to the hospital but none however run past that area.

Cons:

Curtain maintenance

2026-03-04 • via Nuitee
J
Joanne • couple • au
10
Pros:

Tidy comfortable great location

Cons:

Nothing I didn’t like

2026-03-04 • via Nuitee
O
Olivia • couple • au
1
2026-03-03 • via Nuitee
E
Ebony • family_with_children • au
4
Overall a good stay, but could do with some updating
Pros:

Location was great

Cons:

Very outdated
Needs quite a bit of maintenance
A little over priced
Would be a lovely place to stay if it had a little bit of love put into it
Holes in bathroom wall next to shower
Rusty toilet roll holder
Exhaust fan in bathroom doesn't work

2026-03-01 • via Nuitee