Hyatt Place Omaha/Downtown-Old Market

Hotels
•
Hyatt Place
8.4 (1149 reviews)
540 South 12th Street , Omaha , us

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast options
Cons:
Cold pool
Noise issues
Room comfort concerns

Categories

Cleanliness
8.24
Cleanliness was praised, but some concerns about room conditions were noted.
Service
9.01
Multiple reviews highlight staff as friendly and helpful, contributing to a positive experience.
Location
9.05
The location received consistent praise as convenient and desirable.
Room Quality
7.5
Mixed sentiments; some negative mentions about room warmth and noise issues.
Amenities
8.03
Amenities like a pool were mentioned but could not meet family needs at times.
Value for Money
8.29
Overall value perception is positive, though some specific complaints were noted.
Food and Beverage
8.64
Breakfast options received good feedback, especially for dietary needs.
Overall Experience
8.41
Overall satisfaction is mostly positive with acknowledgment of areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:31

Property Description

Luxurious Amenities
The Hyatt Place Omaha/Downtown – Old Market offers a range of luxurious amenities including a heated indoor pool and a 24-hour fitness centre.

Convenient Features
Each room is equipped with a flat-screen cable TV, refrigerator, and dining area for utmost convenience. Free WiFi is also provided throughout the property.

Ideal Location
Located just 1 km from CenturyLink Center and within walking distance to TD Ameritrade Park, our hotel is the perfect choice for both business and leisure travelers. Don't miss out on exploring the nearby Henry Doorly Zoo & Aquarium, just 4 km away.

Book your stay at Hyatt Place Omaha/Downtown – Old Market now to experience the perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 1149 reviews
Cleanliness: 8.24
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.03
Value for Money: 8.29
Food and Beverage: 8.64
Overall Experience: 8.41
M
Molley • solo_traveller • us
7
2026-06-25 • via Nuitee
D
Dale • solo_traveller • us
9
Cons:

Breakfast

2026-06-25 • via Nuitee
K
Karen • solo_traveller • us
10
Pros:

The rooms for spacious and staff were incredibly helpful and friendly. The location is right in the heart of the historic area.

2026-06-23 • via Nuitee
• family_with_children • us
9
We loved the stay and being close to the zoo . Safety was great
Pros:

It was greatv

2026-06-18 • via Nuitee
C
carolynsQ487IZ • NONE
8
My favorite get-away, The Hyatt and Omaha Old Market
Pros:

I love the Old Market area of Omaha so the Hyatt puts you right where you can enjoy all of it on foot. Staff was very courteous and helpful. Rooms are well arranged, bed comfortable and pillows are perfect. I love the shower, great water pressure. Rooms are clean. I felt the rate was a bit high. I did ask for that east view and an upper floor, plus I was charged $25 a night to park in the garage.

2026-06-17 • via Tripadvisor
K
Katri • extended_group • fi
9
2026-06-17 • via Nuitee
T
Tina • solo_traveller • us
10
2026-06-16 • via Nuitee
T
tjC9266CO • NONE
6
College World Series
Pros:

Very pricey! Staff was nice and everything was within walking distance or a short uber or bike ride. Breakfast is a nice offer saves a little money.

2026-06-15 • via Tripadvisor
L
Lucas • solo_traveller • de
8
2026-06-15 • via Nuitee
I
Irina Friesen • family_with_children • ca
8
Would not stay here again
Pros:

Kids loved the pool, the room was spacious enough for our family of 6, beds were comfortable

Cons:

No free parking for guests, the view out of our window was disturbing (dungeon of the damned), noisy nights because it’s downtown, breakfast was not good, but have seen worse

2026-06-15 • via Nuitee
I
Ihor • family_with_children • us
5
2026-06-13 • via Nuitee
L
LaCyndria • solo_traveller • us
10
Awesome
Pros:

Everything

Cons:

Only that I didn't get up for breakfast 😒

2026-06-13 • via Nuitee
J
jazmine • family_with_children • us
1
The heavy set woman was very racist and we will have a lawsuit
Pros:

The property was atrocious because of the racist staff

Cons:

The rude and racist staff were terrible

2026-06-13 • via Nuitee
D
DeFries • solo_traveller • us
9
Pros:

Location great for old market and museum visits.

Cons:

The mens restroom in the lobby area after breakfast was not working. Both urinal and toilets are not flushed. Went to the counter and told staff. It had already been informed. Too bad someone didn't go place sign on door not working before going in to find the problem .

2026-06-11 • via Nuitee
T
TravelnurseJen • Couples • Phoenix, Arizona
10
Great location
Pros:

Clean, roomy, and comfy bed. Great location to Old Market, everything was walkable. Also easy central location if you have a car. Parking was super convenient.

2026-06-10 • via Tripadvisor
8
808allisonn • Family • Des Moines, Iowa
10
Great stay in June 2026
Pros:

Visited June 2026 for a short one-night family trip to the zoo. We were traveling as four adults so we had two rooms (one on floor 10; one on floor 7). Parking was self-park and very convenient/secure with doors that go right into the hotel from the garage. The front desk staff were friendly and helpful. We had a slight snag with one of the rooms and it was taken care of quickly and to our complete satisfaction. The rooms were spacious and comfortable. Everything was spotless. The refrigerator did not seem to be cooling, so that was a downside. We had a cooler, so I didn’t bother about it. There are wonderful blackout curtains so the room gets very dark, despite the surrounding area. The hotel is locating in an ideal location close to shops and dining. There is a fun candy shop/pinball arcade museum/vinyl shop (and much more) right across the street. Bring quarters. It’s a fun place! I won’t go into all the options for dining and shopping, but I will write a separate review for our favorite, Shucks Fish House, which is also super close by. If you are coming for the zoo, you are 5 minutes away. We will definitely come back and stay again!

2026-06-10 • via Tripadvisor
L
Lager • solo_traveller • us
8
2026-06-08 • via Nuitee
D
Debra • couple • us
9
2026-06-08 • via Nuitee
R
Renae • couple • us
6
2026-06-07 • via Nuitee
D
Darren • solo_traveller • us
8
2026-06-05 • via Nuitee