Resorts World Genting - Highlands Hotel

Hotels
•
Resorts World Genting
7.4 (306 reviews)
Genting Highlands , Genting Highlands , my

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Shared lounge/TV area
Concierge service
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Cons:
Poor check-in experience
Limited dining options

Categories

Cleanliness
7.1
Overall clean but basic furnishings and issues with amenities.
Service
8.1
Generally good service, though check-in experiences were poor.
Location
8.6
Excellent location connected to shops and attractions.
Room Quality
7.1
Basic furnishings, average size with some complaints about view.
Amenities
7.1
Limited amenities and facilities noted, but considered basic.
Value for Money
7.6
Room charging considered expensive compared to quality.
Food and Beverage
6.1
Limited options for dining, breakfast variety needs improvement.
Overall Experience
7.5
Mixed experiences with some positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:26

Property Description

Luxurious Accommodation: Elegantly furnished guestrooms with modern amenities ensure a comfortable stay.

Leisure Facilities: Enjoy a casino, spa, fitness center, and theme park for relaxation and entertainment.

Gastronomic Delights: Indulge in a variety of local and international cuisines at our onsite restaurants.

Experience luxury and entertainment at Genting Highlands Hotel. Book your stay now to make unforgettable memories.

Important information:

Effective 5 January 2026, a Sustainability Charge of RM7 per room/ day will be imposed in accordance with the Local Council Regulation. This charge will be collected upon check-in. Please take note that all receipt can be collected from the Front Office upon check out

Guests with a valid Malaysian Identity Card or a valid permanent resident MY PR Card are exempted.

Please note that the hotel does not accept third-party credit and debit cards. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.

Please note that the hotel does not accept third-party credit and debit cards.



Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GTB

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 3 per hour.

Location

Guest Reviews

7.4
Based on 306 reviews
Cleanliness: 7.1
Service: 8.1
Location: 8.6
Room Quality: 7.1
Amenities: 7.1
Value for Money: 7.6
Food and Beverage: 6.1
Overall Experience: 7.5
A
Ashwani • couple • in
1
The front staff was arrogant and talks like police station in India. Did not allowed my wife to go to room until I come
Pros:

None

Cons:

Behaviour of the front staff

2026-03-09 • via Nuitee
K
Ken • solo_traveller • sg
9
2026-03-03 • via Nuitee
R
Reto • family_with_children • ch
7
2026-02-11 • via Nuitee
K
Kashif • couple • pk
7
2026-02-09 • via Nuitee
A
Ashwani • couple • in
1
I am 65 years old and travelled all the world and have never been to this kind of behaviour with hotel
Pros:

Nothing

Cons:

The services at the hotel are horrible. I am staying since 2/2/26 and have to go to reception to get my key updated most of times as it does not work in system. Today’s incident was most disturbing as my wife went to hotel was refused entry and asked me to come to reception and get it verified. From 2/2/26 4 times they verified both of us and checked our passports everyone. As I was not available they were not allowing her entry. When I told the reception on phone that you please get it in writing about the refusal and I will handle through my legal team. Then after that they at least allowed entry on temporary basis till I reach the hotel to get the re verification done.
After paying such a big money you are treated like that.

2026-02-08 • via Nuitee
M
moh.f • family_with_children • sa
8
2026-01-26 • via Nuitee
C
Climber596259 • Couples • Singapore
10
Casino hotel guest best to avoid Shermaine reception for unlucky vibe. Rest all are good!
Pros:

Sorry but to say service has to be changed to 1 star due to the receptionist, Shermaine. Very rude front desk and very not professional reply from the staff. Rejected to give me her name when I asked for it. Assumed I wanted to complain her as she didn’t want to duplicate room card key and asked if I want to complain her so I asked for it. Hotel should really look into this matter happened in Jan 2026. As a casino hotel, this service is bringing unlucky vibe to guests and as a 5 stars hotel, this attitude worth a budget hotel standard. Very much need customer service training.

One of the better hotels in genting. Location is near to casino but a fair bit of distance to skyworld. Lately has 24 hours shuttle service to first world and room service available so it’s a plus point. Also has a few 24 hours eateries right below the hotel.

Room itself has a decent size. Personally like the view facing carpark else view facing greenery is great during the day. Room is prettt well maintained with bath tub in selected rooms. Room is kept clean and bed are more comfy than the hotel beside (my pov).

Housekeeping staff are forever nice and friendly as I stayed here quite a number of times. For receptionist not too bad, but early check in is really subject to luck despite rooms sometimes are still available (likely reserved for casino guests). Like the WhatsApp butler communication which bring much convenience.

Do take note their wifi is pretty unstable specially rooms nearer to the ends. Apart from this, it’s has always been pleasant and great stay.

2026-01-25 • via Tripadvisor
Y
YUN KHENG • couple • gb
7
Overall pleasant.
Pros:

The location was excellent.

Cons:

No air conditioning.

2026-01-19 • via Nuitee
G
Gaetano • couple • ch
7
2026-01-02 • via Nuitee
V
Vhiew • couple • my
10
2025-11-15 • via Nuitee
G
Gien Hwa Michael • couple • sg
5
2025-10-11 • via Nuitee
S
sugan amenable • couple • my
10
Super
Pros:

Nice

Cons:

Very good

2025-09-18 • via Nuitee
T
travelsFB • Family
6
Average hotel. Good service. Genting website terrible for hotel bookings.
Pros:

LOCATION: Linked to SkyAvenue shops/restaurants and theme parks, albeit a tricky route to navigate for first timers.
APPEARANCE: Nothing fancy. Clean. Well maintained. Busy, cramped foyer.
ROOM (Stayed in a premier room): Basic furnishing. Clean. Neat, Well maintained. Average size room. Spacious bathroom. Ample amenities. Peaceful comfortable sleep. Expected a better view from the room.
SERVICE: Good
DINING: Non-existent at hotel as far as I am aware (or just not pointed out at check-in).
ACTIVITIES/FACILITIES: Nothing of note at hotel itself. Close enough to Genting attractions.
MY BOOKING AGENT: Hotel (Genting) website - terrible and not user-friendly. Shows no availability until close to the time. I tried to book Genting Grand but only became available after I made this non-refundable prepaid reservation. No response to emails either.
Will I recommend/stay there again? Probably not.

2025-09-14 • via Tripadvisor
C
Chun Hua • family_with_children • sg
10
Excellent.
Pros:

Good choice of selection and food are always topped up.

Cons:

nothing

2025-09-14 • via Nuitee
P
PEIGHEE • family_with_children • my
8
2025-09-06 • via Nuitee
L
Lailatul Shahreen • couple • my
10
2025-09-04 • via Nuitee
M
Mohd • solo_traveller • my
10
All nice and easy access to tamarind square.
Pros:

The host really helpfull.

2025-08-30 • via Nuitee
G
Gaurav • family_with_children • ae
6
Pros:

Very poor check in experience
Have to travel far to get breakfast

2025-08-28 • via Nuitee
P
Praveen • family_with_children • au
10
Pros:

Location was excellent, all shopping mall was interconnected and restaurants were conveniently located.
Breakfast was ok and should consider more variety.

Cons:

Cable car was not operational for the entire of our stay due to maintenance.

2025-08-25 • via Nuitee
F
Farhan • family_with_children • qa
6
2025-08-14 • via Nuitee