Resorts World Genting - Highlands Hotel, formerly known as Resort Hotel

The location

No

I booked 2 rooms for my family and paid a total of SGD1,282 for 3 nights ($213 per room per night) from 15 Jun to 18 Jun. It was the most horrible stay in a hotel due to the following 3 reasons:
1. Check In - On the day of check-in, they allocated me 2 inter-connecting rooms at Level 9. One of the rooms was ready and we were able to check in at 2.30pm (paid extra RM5 for it). The other room was not ready due to housekeeping. However, about 45 mins later when we were about to leave the room, we were told by a staff that the guests from other room did not check out at 3pm. Hence, they need us to move to 2 other rooms at level 8. We wasted about an hour making the change instead of being able to enjoy our time in Genting. The manager told us that it is due to a system issue and only offer a verbal apology.
2. On the 3rd day, the housekeeping did not make up our rooms until 4 plus. We were shocked as we left the rooms before 12pm as the housekeeping was waiting outside our rooms at 11 plus. I complained to the manager on duty and he told us that the staff told us that they cannot make up the rooms until they completed others. This is unacceptable to me as we cannot use the room until close to 5pm. The manager on duty offered an insincere compensation of late check out (which we don't need) or a free upgrade to a corner room (why would we want to move?).
3. It is super noisy at night we our rooms (8110 and 8112) were facing the roads and the theme park. Music start blasting from 9am in the morning and there were motorbikes etc noises until past midnight. It was hard to get a good night's sleep.

breakfast was not included.

no comment

How close to Genting Casino

NOTHING

I had high expectations for my first stay at the Highlands Hotel, assuming it would be an upgrade from the Resort Hotel, but unfortunately, the experience fell short.
Upon arrival, I was assigned a non-smoking room that had a strong cigarette smoke smell, particularly in the bathroom. It was quite overwhelming and disappointing. To the hotel’s credit, the staff handled the situation professionally and promptly arranged a room change. The replacement room was much more comfortable and offered a pleasant mountain view.
However, the following morning, my rest was disrupted by loud drilling and hammering noises starting around 11 a.m., likely due to renovation work. The noise persisted for several hours, making it difficult to relax after a late night. In addition, the Wi-Fi connection throughout the stay was very slow and inconsistent, which added further frustration.
Having visited Genting Highlands for over a decade with consistently positive experiences, this stay was particularly disappointing. While I appreciate the helpful staff, improvements in room maintenance, renovation management, and internet quality would greatly enhance the overall guest experience.

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Room wifi not working. Contacted reception to inform them the problem. Ms Pavi responded by getting IT guy to resolve. Unsuccessful, she arranged a portable wifi so that I could finish my planned work. Great support.

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