Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Beautiful hotel
Cons:
Expensive breakfast
Some cleanliness issues
Limited parking

Categories

Cleanliness
8.33
Some negative sentiment about cleanliness, particularly regarding soap and amenities.
Service
9.8
Staff praised for being helpful, accommodating requests, and providing excellent service.
Location
9.84
Ideal location mentioned multiple times as a strong point.
Room Quality
9.29
Rooms described as modern, clean, and well-maintained.
Amenities
8.82
Amenities like the pool and breakfast service noted favorably, but breakfast quality critiqued.
Value for Money
8.78
Mixed feelings on value, with some saying it doesn't justify the price.
Food and Beverage
7.83
Several complaints about the breakfast quality and its pricing.
Overall Experience
9.3
Mostly positive feedback about the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:59

Property Description

Luxurious Accommodations
Experience the epitome of luxury at our international hotel brand in Jerusalem. Our spacious rooms and suites are elegantly designed with arched windows, chandeliers, and Italian marble bathrooms. Enjoy the comfort of custom Serta mattresses, plush robes, and exclusive bath amenities.

Fine Dining Options
Indulge in a culinary journey at our three dining outlets. From refined dairy menus to gourmet meat dishes, our restaurants offer a diverse range of flavors to satisfy your palate. Don't miss the opportunity to savor craft cocktails, chef-made pastries, and afternoon tea in a sophisticated atmosphere.

Relaxation and Wellness
Unwind at the only Spa Guerlain in Israel, located within our hotel. Treat yourself to rejuvenating spa treatments and massages, or simply relax in the outdoor garden terrace while enjoying refreshing cocktails. Take advantage of our 24-hour room service for a truly seamless and enjoyable stay.

Book now to elevate your Jerusalem experience with us!

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLV

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for free when using an available extra bed.
    Adults stay for US$130 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 384 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.84
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 9.3
C
Chedva • couple • il
10
Pros:

הכל נקי ויוקרתי אוירה מיוחדת

Cons:

שכל הצוות ערבי
והאוכל לא כל כך לטעמנו פחות פיקנטי יותר אשכנזי

2026-03-14 • via Nuitee
מתן • couple • il
10
2026-03-13 • via Nuitee
H
Hadas • family_with_children • il
5
2026-03-11 • via Nuitee
Y
Yehonatan • couple • il
10
2026-03-01 • via Nuitee
R
Rotem • couple • il
8
Pros:

הטיפול בספא, האוכל בארוחת הבוקר, החדר גדול, התאורה בחדר טובה, חדר הרחצה כולל גם אמבטיה וגם מקלחון עם הפרדה טובה לפרטיות

Cons:

מעט מידי מקומות ישיבה מסביב לברכה, הברז בחמם דלף, השילוט לבריכה מטעה וגורם לגברים להכנס בטעות למלתחות הנשים ולהיפך. המקלחון בחדר לא התנקז טוב ונוצרה בריכה

2026-02-27 • via Nuitee
משה • solo_traveller • il
10
2026-02-26 • via Nuitee
Z
Zdravko • family_with_children • rs
9
2026-02-25 • via Nuitee
S
Shmuel • family_with_children • il
10
2026-02-24 • via Nuitee
A
Avigael • couple • fr
10
Pros:

Tout

2026-02-12 • via Nuitee
יגאל • couple • il
9
Pros:

את האפשרות לעשות צ'ק אין למוצאי שבת לדתיים

2026-02-11 • via Nuitee
A
Avihai • couple • il
10
2026-01-26 • via Nuitee
A
alexandre • extended_group • br
9
2026-01-22 • via Nuitee
A
Abukasis • couple • il
8
Pros:

המקום היה קרוב לממילה. החדר היה מרווח ומפואר החדר גדול ושירות ללקוח היה נעים ואדיב

Cons:

לא.נקי

2026-01-22 • via Nuitee
מירי • couple • il
10
המלון הטוב בארץ.נחזור אליו בכל הזדמנות שהיא
Pros:

הכל ברמה הגבוהה ביותר. מהפרטים הגדולים ועד הקטנים. הספא יוצא מן הכלל! אסור לפספס!!!

Cons:

פחות התחברנו לארוחת הבוקר. היא לא רעה אך הייתה טובה יותר בעבר.

2026-01-19 • via Nuitee
M
moti • couple • il
5
2026-01-19 • via Nuitee
M
Menachem • couple • il
7
Pros:

חדר יפה ונקי

Cons:

הנוף

2026-01-19 • via Nuitee
P
Patricia • extended_group • fr
10
Fabuleux pour passer un séjour en couple ou en famille. Le service est a la hauteur.
Pros:

Le personnel aux petits soin et très réactif. Un décor beau et apaisant.

Cons:

Je n’ai pas pu réserver de massage au Spa Guerlain car c’était complet. Il faut réserver très en avance.. je le saurai pour les prochaines fois.

2026-01-18 • via Nuitee
S
San • solo_traveller • il
10
2026-01-18 • via Nuitee
Y
Yahav • couple • il
10
2026-01-15 • via Nuitee
R
Ritesh • couple • in
10
Comfortable and quality stay,Breakfast was great
Pros:

Excellent location and quiet an elegant hotel

2026-01-15 • via Nuitee