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Facilities
Property facilities
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Health or beauty spa nearby
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Sauna
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Massage services
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Currency exchange
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Chapel/shrine
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Hammam
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Heated pool
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Electric bicycle charging station
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Vegetarian menu options available
Review Highlights
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Property Description
Luxurious Accommodations
Experience the epitome of luxury at our international hotel brand in Jerusalem. Our spacious rooms and suites are elegantly designed with arched windows, chandeliers, and Italian marble bathrooms. Enjoy the comfort of custom Serta mattresses, plush robes, and exclusive bath amenities.
Fine Dining Options
Indulge in a culinary journey at our three dining outlets. From refined dairy menus to gourmet meat dishes, our restaurants offer a diverse range of flavors to satisfy your palate. Don't miss the opportunity to savor craft cocktails, chef-made pastries, and afternoon tea in a sophisticated atmosphere.
Relaxation and Wellness
Unwind at the only Spa Guerlain in Israel, located within our hotel. Treat yourself to rejuvenating spa treatments and massages, or simply relax in the outdoor garden terrace while enjoying refreshing cocktails. Take advantage of our 24-hour room service for a truly seamless and enjoyable stay.
Book now to elevate your Jerusalem experience with us!
Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible on site (reservation is not needed) and costs USD 15 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
Children from 3 years old to 17 years old stay for free when using an available extra bed.
Adults stay for US$130 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Tout
את האפשרות לעשות צ'ק אין למוצאי שבת לדתיים
המקום היה קרוב לממילה. החדר היה מרווח ומפואר החדר גדול ושירות ללקוח היה נעים ואדיב
לא.נקי
חדר יפה ונקי
הנוף
הכל ברמה הגבוהה ביותר. מהפרטים הגדולים ועד הקטנים. הספא יוצא מן הכלל! אסור לפספס!!!
פחות התחברנו לארוחת הבוקר. היא לא רעה אך הייתה טובה יותר בעבר.
Le personnel aux petits soin et très réactif. Un décor beau et apaisant.
Je n’ai pas pu réserver de massage au Spa Guerlain car c’était complet. Il faut réserver très en avance.. je le saurai pour les prochaines fois.
Excellent location and quiet an elegant hotel
Все
Ничего
We stayed at the Waldorf Astoria Jerusalem for my birthday and our anniversary (they fall out a few weeks apart) last year and loved every minute of it! So this year we wanted to come back and celebrate again. The hotel is centrally located and technically has everything we wanted in a hotel. NOT TRUE ANY MORE!
We arrived at the hotel on Wednesday 7 January and checked out of that dump today Friday January 9. I am writing this immediately upon returning home - so anyone planning on staying here should think twice. The furniture THROUGHOUT the hotel is starting to look old and chipped, the rugs in the lobby are frayed and not particularly clean (at least in our room the rug and one of the couches had stains) - it’s obvious no one is worried about upkeep. The shower leaked into the toilet area. The electric kettle in the room is chipped, cold air seeped in through one of the windows and it just goes on. But the worst thing was that we had ordered a Deluxe King room and found immediately that the bed was in essence a twin bed pushed together (there is BTW a deluxe twin room - which we didn’t order). My husband immediately went down to the main desk and told them and was told they would take care of it. The next morning my husband again told the front desk and they asked when they could come up to deal with it – we said 1200 and happily left the hotel to enjoy ourselves. At 2:30 PM we returned to find that nothing was done. My husband once more asked that this be taken care of and two Waldorf employees (!) in succession came up to the room and had no idea what we wanted and left.
When I went down to complain (my husband was disgusted by this point) I was told by the front desk that my husband never talked to anyone and no complaint was ever lodged and that he in essence lied! I was then told that there are no king size beds – at all - just two beds put together with a zipper (front desk’s words). So when I asked why didn’t anyone tell us this to begin with and why bother offering this on their site – I got no answer.
This morning as we checked out of this dump as quickly as possible – I heard a young women complain about her room (I just heard scraps of the conversation that she "...couldn’t sleep all night…") and the look on the face of front desk was “this is a YOU problem”.
The Waldorf has forgotten what service is all about. (The employee who took care of our luggage and valet parking – both check in and check out – was wonderful, friendly and understands service, but sadly he is just one of a very few who work there).
The Waldorf is now just a very expensive Plaza (if you know – you know) hotel that itself went down hill years ago. For the amount of money we paid for two nights we could have enjoyed a few nights and flights to anywhere in Europe. For their price point we have many actual luxury hotels (who know what service with a smile really means) in Jerusalem to choose from. The Waldorf can keep their name (that’s all they have left) and I’ll take my money somewhere else.
L’espace du hall et restaurants
Trop de bruit pendant les mariages tenus à l’hôtel la musique techno trop fort même au 3 étage
חלום
הכל, צוות, שירות,אוכל ,נקיון,חדרים
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