Holiday Inn Lancaster by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.9 (1051 reviews)
26 East Chestnut Street , Lancaster , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Enjoyable breakfast
Cons:
Bugs in bathroom
Poor service during issues
Unfair treatment

Categories

Cleanliness
5.4
Multiple reviews indicated bugs in the bathroom, which severely impacted cleanliness.
Service
9.4
Some staff were responsive, but overall service lacked compassion during issues.
Location
8.4
Location is convenient but not appreciated by some guests who disliked the city environment.
Room Quality
6.4
Repeated complaints about bugs suggest significant room quality issues.
Amenities
8.9
Basic amenities were present, but limited options like the absence of microwaves were noted.
Value for Money
6.9
Guests expressed dissatisfaction with pricing relative to the quality received.
Food and Beverage
9.4
Guests enjoyed the breakfast, particularly the friendly service and the kids eat free policy.
Overall Experience
8.4
Guests experienced significant frustrations, leading to an overall average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:45

Property Description

Spacious Rooms and Event Spaces
Holiday Inn Lancaster offers spacious guest rooms and banquet spaces, perfect for events. The outdoor terrace space adds a charming touch to any occasion.

Dining and Leisure Facilities
Guests can enjoy the convenience of The Imperial Restaurant for delicious a la carte breakfast and dinner options. Unwind at the bar in the evening or take a rejuvenating dip in the indoor pool.

Convenient Location and Nearby Attractions
Located in Downtown Lancaster, the hotel is close to popular attractions like Fulton Theatre and Central Market. Explore the Lancaster County countryside or attend a show at the nearby Sight and Sound Theatre.

Book your stay at Holiday Inn Lancaster, an IHG Hotel, for a memorable experience in Downtown Lancaster.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests under the age of 21 can only check in with a parent or official guardian.

Breakfast included rates include breakfast daily for up to two adults sharing a room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

7.9
Based on 1051 reviews
Cleanliness: 5.4
Service: 9.4
Location: 8.4
Room Quality: 6.4
Amenities: 8.9
Value for Money: 6.9
Food and Beverage: 9.4
Overall Experience: 8.4
P
Penny • extended_group • us
10
2026-02-14 • via Nuitee
M
Megan • family_with_children • us
10
2026-02-08 • via Nuitee
K
Karli • extended_group • us
9
2026-01-31 • via Nuitee
L
Larissa • couple • us
6
2026-01-27 • via Nuitee
B
Burkholder • family_with_children • us
8
2026-01-27 • via Nuitee
C
Clinton • solo_traveller • us
10
2026-01-20 • via Nuitee
D
Dunai • extended_group • us
6
It was adequate. Really didn't like the city location
Pros:

Hotel was clean.
Booking front desk people were kind of cranky

Cons:

The parking was not expected to pay above the booking rate. We had a pickup truck and had to park across the street.
Dinner was ok nothing exceptional. Kind of pricy for what we received

2026-01-20 • via Nuitee
M
Mark • solo_traveller • us
10
2026-01-20 • via Nuitee
J
Jimmy • extended_group • us
10
2026-01-20 • via Nuitee
T
Tuong Van • family_with_children • us
7
Pros:

Location . Parking. Clean

Cons:

NOthing

2026-01-20 • via Nuitee
P
Paul • family_with_children • us
6
Overall it was alright
Pros:

It was clean and well located

Cons:

I didn’t like the fact that when I booked I paid for parking and breakfast but when I checked in they only had me for breakfast so I got double charged for parking and no one would fix it

2026-01-19 • via Nuitee
J
Jonathan • family_with_children • us
10
Very nice
2026-01-19 • via Nuitee
J
Jerry • family_with_children • us
10
2026-01-19 • via Nuitee
E
erica • family_with_children • us
4
Not worth the price
Pros:

Good location and nice staff

Cons:

For the outrageous price of 430 a night i would expect the rooms to be clean. The toilet clogged and there were spackle marks on the wall. Dirty walls and the tub was gross. Needed to be refinished. If i am paying 80 a night i would expect that. To be paying over 400 a night in Lancaster i would except a higher quality.

2026-01-19 • via Nuitee
D
Derek • couple • us
2
2026-01-19 • via Nuitee
R
Rebecca • family_with_children • us
2
Never again
Pros:

Nothing. Very un happy with this hotel.

Cons:

The room was very small. The noise was so bad . Front desk was not nice at all.

2026-01-19 • via Nuitee
C
Christina • family_with_children • us
4
Due to having to sleep with same sheets and reuse same towels not happy
Cons:

They did not come back to clean room after I told them to come back in a hour

2026-01-19 • via Nuitee
A
Adam • couple • us
5
Ok
Pros:

Restaurant

Cons:

Parking and bathroom

2026-01-19 • via Nuitee
S
Sean • extended_group • us
9
2026-01-19 • via Nuitee
R
Roberto • couple • ar
4
Pobre
Pros:

Desayuno no dieron ubicación buena

Cons:

Atención

2026-01-19 • via Nuitee