Holiday Inn Lancaster by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.9 (1076 reviews)
26 East Chestnut Street , Lancaster , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Enjoyable breakfast
Cons:
Bugs in bathroom
Poor service during issues
Unfair treatment

Categories

Cleanliness
5.4
Multiple reviews indicated bugs in the bathroom, which severely impacted cleanliness.
Service
9.4
Some staff were responsive, but overall service lacked compassion during issues.
Location
8.4
Location is convenient but not appreciated by some guests who disliked the city environment.
Room Quality
6.4
Repeated complaints about bugs suggest significant room quality issues.
Amenities
8.9
Basic amenities were present, but limited options like the absence of microwaves were noted.
Value for Money
6.9
Guests expressed dissatisfaction with pricing relative to the quality received.
Food and Beverage
9.4
Guests enjoyed the breakfast, particularly the friendly service and the kids eat free policy.
Overall Experience
8.4
Guests experienced significant frustrations, leading to an overall average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:45

Property Description

Spacious Rooms and Event Spaces
Holiday Inn Lancaster offers spacious guest rooms and banquet spaces, perfect for events. The outdoor terrace space adds a charming touch to any occasion.

Dining and Leisure Facilities
Guests can enjoy the convenience of The Imperial Restaurant for delicious a la carte breakfast and dinner options. Unwind at the bar in the evening or take a rejuvenating dip in the indoor pool.

Convenient Location and Nearby Attractions
Located in Downtown Lancaster, the hotel is close to popular attractions like Fulton Theatre and Central Market. Explore the Lancaster County countryside or attend a show at the nearby Sight and Sound Theatre.

Book your stay at Holiday Inn Lancaster, an IHG Hotel, for a memorable experience in Downtown Lancaster.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests under the age of 21 can only check in with a parent or official guardian.

Breakfast included rates include breakfast daily for up to two adults sharing a room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

7.9
Based on 1076 reviews
Cleanliness: 5.4
Service: 9.4
Location: 8.4
Room Quality: 6.4
Amenities: 8.9
Value for Money: 6.9
Food and Beverage: 9.4
Overall Experience: 8.4
W
Walter • solo_traveller • us
10
Very good. Would do it again.
Pros:

Parking was close and easy.

Cons:

I booked on booking.com and was a chagrined about not having voucher for breakfast.

2026-05-13 • via Nuitee
L
lenina • couple • us
9
2026-05-11 • via Nuitee
S
Sharon • couple • us
10
2026-05-11 • via Nuitee
M
Mary • couple • us
9
2026-05-06 • via Nuitee
M
M658HAdaniela • Couples
8
Nice modern hotel with a few warts
Pros:

Very modern hotel in downtown Lancaster with an attached upscale restaurant (The Imperial). Our King sized room was very nice, but with some warts: no microwave and mini-fridge that didn't work; maintenance did bring another one in right away when we called the front desk. Also, the mini-store near the front desk DID NOT HAVE any Advils or Tylenol when I was in pain from a backache (was told there was a CVS two blocks away!) Be careful of your surroundings: was panhandled in the parking garage after 10 PM! However, the saving grace was the very attentive and helpful staff who made it a decent stay, and the cuisine was EXCELLENT at the Imperial.

2026-05-03 • via Tripadvisor
J
Jennifer • extended_group • us
8
2026-04-30 • via Nuitee
L
Lydia • couple • us
9
2026-04-29 • via Nuitee
C
Chelsea • couple • us
10
2026-04-20 • via Nuitee
S
Stéphane • family_with_children • fr
8
2026-04-15 • via Nuitee
H
Honorine • family_with_children • fr
10
2026-04-12 • via Nuitee
V
Veta • extended_group • us
9
Fun stay at Holiday Inn Lancaster!
Pros:

The concierge was outstanding and super helpful. The hotel was in a perfect location as it was walking distance to so many fun stores and places to eat. Rooms were large and bed was comfortable. Parking lot so closeby was a plus. Staff at front desk were also friendly.

Cons:

Everything was nice except one issue. In Room 602 the shower floor was badly stained and cracked to the point you did not want to go barefoot in the shower. Wore flip flops. Room should not be left in inventory until fixed, in my opinion. Only stayed one night so just dealt with the issue rather than ask for a room change which I am sure they would have accomodated.

2026-04-05 • via Nuitee
S
StrawHatReviews • Couples • Thetford, Norfolk, East Anglia, England
10
Excellent nights sleep
Pros:

Friendly & helpful staff at check in, check out & the bar.
Large comfy room, Dove products in the bathroom adds to a nice touch.
Quiet rooms.

15 min drop off outside for luggage then you park your car in the garage attached with a hotel ticket.

They have a pool & gym but we didn’t have time to visit

2026-03-29 • via Tripadvisor
L
Lindsey • extended_group • us
10
Will be returning next year.
Pros:

The location was convenient to get back and forth to the convention center. Beds were clean and soft. Rooms were very clean. Staff was very attentive and accommodating. The food was delicious and the room was very clean overall.

Cons:

There was no issues. Ability to have more options on the TV and access the TV Guide. Nothing bad really stood out.

2026-03-28 • via Nuitee
B
brandoncN1117VQ • Friends getaway
10
A++ Experience
Pros:

My organization booked the Holiday Inn to host a convention & we had a great experience. Everyone we worked with was extremely hospitable & went above and beyond to ensure we had a great event - including Paul, Mark, Katelynn, Johari, Kate, Jamie, Damon, Chrissy, Corey, Zee, Vicki, and probably others I'm not remembering.

2026-03-26 • via Tripadvisor
C
cindy • family_with_children • us
10
2026-03-20 • via Nuitee
S
Stephanie • couple • us
1
2026-03-19 • via Nuitee
D
Denise • family_with_children • us
10
My stay here is always an awesome experience.
Pros:

It’s clean and the staff is very friendly.

2026-03-16 • via Nuitee
S
scott • family_with_children • us
10
Great place to stay
Pros:

Everyone was super friendly, professional, and attentive

Cons:

N/a

2026-03-16 • via Nuitee
A
Ashley • couple • us
5
2026-03-15 • via Nuitee
S
Sherrie • family_with_children • us
8
Pros:

The room was very nice and very clean.

Cons:

It would have been nice if there would have been some complimentary water bottles in the room. Also a discount on parking would be good. Not free just discounted. Also when checking in it would be nice to be given an overview of where things are in the hotel and how things work (the snacks, the restaurant, the pool location)

2026-03-15 • via Nuitee