Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
High luxury standards
Exceptional food service
Cons:
New staff not as friendly
Limited activities around the town

Categories

Cleanliness
8.76
Standard quality for this hotel tier.
Service
9.73
Room service and lobby bar staff received high praise for their friendliness and professionalism.
Location
9.27
Convenient location with respect for guests' values.
Room Quality
9.22
Spacious, luxurious rooms with beautiful public areas.
Amenities
9.25
High-quality amenities including a relaxing SPA and buffet breakfast.
Value for Money
8.71
Premium experience justified by the services provided.
Food and Beverage
9.26
Exceptional service in the restaurant with variety offered.
Overall Experience
9.43
It surpassed all of our expectations!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:30

Property Description

Luxurious Alpine Retreat

Unparalleled Wellness Experience
Indulge in a 2,400-square-metre spa with a fitness center, hot tub, steam bath, and sauna. Relax with massages and unwind on padded day beds by the pool.

Culinary Delights and Swiss Hospitality
Experience diverse dining with a cheese cellar and Japanese cuisine. Enjoy a buffet breakfast and savor wines, cocktails, and Swiss treats at the bar. Immerse yourself in Swiss hospitality tradition with a touch of Asian elegance.

To experience the ultimate blend of luxury and tranquility amidst the Swiss Alps, book your stay at The Chedi Andermatt today.

Important information:

When booking rooms for 5 nights or more, different policies and conditions apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Location

Property Video

Guest Reviews

9.2
Based on 485 reviews
Cleanliness: 8.76
Service: 9.73
Location: 9.27
Room Quality: 9.22
Amenities: 9.25
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 9.43
K
kristof • couple • be
9
2026-09-04 • via Nuitee
B
Bertrand • couple • fr
10
2026-09-01 • via Nuitee
K
Karatchinski • solo_traveller • ca
10
2026-09-01 • via Nuitee
S
Soares • couple • ch
10
experiência fantástica
Pros:

Da suite é o spa

Cons:

Do restaurante

2026-08-31 • via Nuitee
R
Ralph • solo_traveller • de
10
2026-08-23 • via Nuitee
A
Anton • family_with_children • cy
10
2026-08-21 • via Nuitee
D
Daniel • family_with_children • ch
9
Pros:

mainly everything: spa, romm, style, staff

Cons:

the breakfast was a bit disappointing as the choice wasn’t too big and the pastries weren’t homemade. the quality was excellent though

2026-08-15 • via Nuitee
L
Lap Phat (Aiden) • couple • vn
8
A beautiful stay defined by an exceptional spa, spacious rooms, and genuinely thoughtful hospitality.
Pros:

The room was exceptionally spacious, with a lovely balcony and a beautifully designed bathroom. The front desk and concierge teams were outstanding: warm, efficient, and genuinely helpful. We also appreciated the complimentary car service to The Swiss House, including the pickup afterwards.

The spa is the star of the hotel, with a large heated indoor pool and jacuzzi, bio sauna, Finnish sauna, brine steam bath, and steam room. Boris at The Lobby courtyard was also excellent, with great charisma, thoughtful local recommendations, and very good food suggestions.

Cons:

While we enjoyed the food, the service at both The Restaurant and The Japanese did not quite match the exceptionally polished standard of the front desk, concierge, and Lobby teams.

2026-08-14 • via Nuitee
A
Abil • solo_traveller • kz
10
2026-08-14 • via Nuitee
R
Roland • couple • at
9
All good! Would come again
Pros:

Amazing Spa! Perfect whirlpools- perfect saunas and cold plunge - hotel is great

Cons:

I think the menu for dinner is too sophisticated- I would prefer in addition some more basic food - good ingredients but less “wanna-be”

2026-08-11 • via Nuitee
M
Marc • couple • be
7
Redelijk
Pros:

Zwembad

Cons:

Bediening in de restaurants verloopt stroef

2026-08-09 • via Nuitee
S
Sightseer38130500114 • Friends getaway • Prague, Bohemia
8
Not All That Glitters Is Gold
Pros:

The Chedi Andermatt is without doubt a stunning hotel — beautiful architecture, impressive interiors, a luxurious atmosphere and exceptional attention to design. Visually, it certainly deserves its reputation.

However, true luxury is not only about beautiful surroundings; it is also about how guests are made to feel. Unfortunately, the attitude of some members of the staff felt more superior than genuinely welcoming and service - oriented. In a hotel of this level, guests should experience warmth, attentiveness and hospitality rather than a sense of arrogance.

A beautiful hotel with enormous potential, but the service culture should move from superiority to genuine hospitality. Sometimes, not all that glitters is gold.

2026-08-08 • via Tripadvisor
R
Roving744405 • Friends getaway
10
AMAZING!!!!!
Pros:

Amazing hotel and service. Ambience and setting were spectacular and world class spa and dining. Can’t wait to go back in winter

2026-08-08 • via Tripadvisor
C
contemporaria • Couples
10
One of the most beautiful hotels I’ve even been to…all was 6 stars from start to finish!
Pros:

Extraordinary hotel in all fronts!
Great location, architecture, food, spa,room, views, and all the rest
Beyond believe facility
We had the times of our life’s and cant wait to be back this time during ski season!
6 stars
Amazing !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

2026-08-03 • via Tripadvisor
C
C7447KProbertf • Family • London, England
10
Exceptional must-visit hotel
Pros:

We stayed as a family with two young children in an Alpine Deluxe Suite for two nights whilst travelling through Switzerland on a summer road trip. This review is very simple to write as the hotel was absolutely incredible. The building and facilities itself are stunning. There is an amazing pool and spa area - the pool is ridiculously big!

The room itself was frankly enormous and sumptuous - we have stayed in many top end hotels such as Four Seasons and Mandarin Oriental and this was up there as possibly the nicest room we have stayed in. Dining was very good - we didn’t have a chance to try the Michelin star Japanese restaurant but the main restaurant was great - the main menu is a ‘sharing’ tasting menu concept - if anything there was a bit too much food for my wife and I but the cuisine was excellent.

Finally, the service from the hotel staff was fantastic - friendly, attentive and efficient - exactly what you want and would expect at a hotel of this level.

My wife and I would definitely love to come back and stay, possibly in the Winter. The only one ‘area for improvement’ I would mention is that the hotel does not technically have air conditioning - I think this is something to do with Swiss laws and instead they have air vents with some form of cooling system which is not AC. We found the room in the summer to be a little warmer than we would ideally like and that is the only thing we could possibly fault the Chedi on.

2026-08-03 • via Tripadvisor
N
Nicolas • family_with_children • be
8
Pros:

Kamer was prachtig

Cons:

De douche kop van het bad was stuk

2026-08-03 • via Nuitee
J
JenniferHammerdorf • Family • Copenhagen, Zealand
10
Exceptional hospitality – even when we were not guests
Pros:

We did not have the pleasure of staying at The Chedi Andermatt, but we had an experience there that we will never forget.

During our journey through Europe, we were running very low on battery in our electric car, and The Chedi was the only place nearby where we could find an EV charger. We were incredibly grateful that they kindly allowed us to use their charger, but their kindness went far beyond that.

The staff welcomed us so warmly, brought us water, and invited us inside to wait in their beautiful and impressive lobby. They were incredibly friendly, attentive, and helpful.

A luxury hotel of this standard could easily have said no, but instead they showed genuine kindness and hospitality. Even though we were not paying guests, we were treated with such warmth, care, and respect.

The Chedi Andermatt is a truly stunning hotel, but what impressed us the most was the generosity and friendliness of the people who work there.

Thank you so much for helping us when we needed it most. We hope to return one day – this time as actual guests.

2026-07-24 • via Tripadvisor
A
Andrea • family_with_children • ch
10
Pros:

tutto

Cons:

nulla

2026-07-15 • via Nuitee
O
olgakF3365FE • Family
2
The most expensive absence of service we have ever paid for
Pros:

We have now stayed at The Chedi Andermatt twice, in a two-bedroom suite, and it is with real regret that we write this. The building is lovely, the location superb, the rooms genuinely handsome. What is missing is the one thing a hotel of this price is actually selling: service.

Last year our stay was ruined by construction directly beneath the windows. We gave the hotel a second chance this year, and asked — twice — whether there were any works around the property. Twice we received written confirmation, by email, that there were none. We were then placed, once again, in a suite facing an active building site directly in front of the window. The same failure, in the same circumstances, two years running.

It is the management's conduct, however, that we find most telling. They appear content to economise conspicuously on their own guests — the maximum offered was 25%, in no way proportionate to a failure of this order — and seem unwilling even to apologise. To this day we have not heard a single word from the General Manager, who has, to all appearances, quietly excused themselves from the conversation altogether. A personal meeting was proposed; we declined it as pointless, given the tone in which we had been addressed and the way in which every substantive concern we raised was simply passed over.

Beyond this, nothing functions. Room service cannot be reached and muddles orders; emails go unread unless one insists; the concierge was condescending and of no help whatever. The staff are outwardly charming but deliver nothing — they confirm and do not honour, promise and do not follow through.

We have stayed in a great many five-star hotels and have never encountered anything approaching this at such a price point. A beautiful shell, with no hospitality inside it, and a management that appears to regard its guests as an inconvenience. We cannot, in good conscience, recommend it.

2026-07-14 • via Tripadvisor
T
Tanja • couple • ch
10
Für mich eins der besten und schönsten Hotels der Schweiz!
Pros:

Von der ersten Minute sehr wohl gefühlt. Tolle Atmosphäre, sehr schöne Ausstattung, feines Essen.

2026-07-07 • via Nuitee