Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
High luxury standards
Exceptional food service
Cons:
New staff not as friendly
Limited activities around the town

Categories

Cleanliness
8.76
Standard quality for this hotel tier.
Service
9.73
Room service and lobby bar staff received high praise for their friendliness and professionalism.
Location
9.27
Convenient location with respect for guests' values.
Room Quality
9.22
Spacious, luxurious rooms with beautiful public areas.
Amenities
9.25
High-quality amenities including a relaxing SPA and buffet breakfast.
Value for Money
8.71
Premium experience justified by the services provided.
Food and Beverage
9.26
Exceptional service in the restaurant with variety offered.
Overall Experience
9.43
It surpassed all of our expectations!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:30

Property Description

Luxurious Alpine Retreat

Unparalleled Wellness Experience
Indulge in a 2,400-square-metre spa with a fitness center, hot tub, steam bath, and sauna. Relax with massages and unwind on padded day beds by the pool.

Culinary Delights and Swiss Hospitality
Experience diverse dining with a cheese cellar and Japanese cuisine. Enjoy a buffet breakfast and savor wines, cocktails, and Swiss treats at the bar. Immerse yourself in Swiss hospitality tradition with a touch of Asian elegance.

To experience the ultimate blend of luxury and tranquility amidst the Swiss Alps, book your stay at The Chedi Andermatt today.

Important information:

When booking rooms for 5 nights or more, different policies and conditions apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CHF 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 13 years old and over stay for CHF 340 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 429 reviews
Cleanliness: 8.76
Service: 9.73
Location: 9.27
Room Quality: 9.22
Amenities: 9.25
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 9.43
D
Diyari • couple • us
10
Amazing stay
Pros:

EVERYTHING! Amazing property with excellent customer service.

2026-03-13 • via Nuitee
V
Vadim • solo_traveller • es
10
2026-03-12 • via Nuitee
K
Kulwinder • couple • gb
10
2026-03-12 • via Nuitee
H
Hansjörg • couple • ch
9
2026-03-09 • via Nuitee
H
hariklia • couple • gr
9
2026-03-05 • via Nuitee
Y
Yigit • couple • ch
8
Overall very good stay, we will come back
Pros:

The room, the Spa, the Japanese Restaurant

Cons:

Lobby and reception area is quite small

2026-03-04 • via Nuitee
8
852zigav • Family
10
Simply the Best
Pros:

Location top, Atmosphere unbeatable, Rooms spacious, Value $$$, Cleanliness 5 stars, Noise level ultra low, Service not from this world, Amenities a dream.

2026-03-03 • via Tripadvisor
S
SoerenBjoern • couple • dk
9
2026-03-01 • via Nuitee
ÖMER • couple • tr
10
Hayal gibi tatil için mükemmel
Pros:

Yeri mükemmel. Olanaklar harika. Odaları çok güzel. Herkes yardım sever.

2026-02-25 • via Nuitee
E
Elise • couple • nl
5
Matig
Pros:

Ruimte

Cons:

Hotel heeft update nodig.

Als je eenpersoons dekbedden wilt krijg je dunne dekentjes. Dat kan echt niet!

2026-02-25 • via Nuitee
M
mikeyb1803 • Friends getaway • Istanbul
10
Incredibly sophisticated place
Pros:

The Chedi Andermatt is an incredibly sophisticated place. We didn’t stay overnight but went for tea time and it was simply magnificent. Yes, it’s on the pricey side but absolutely worth it for the refined atmosphere and outstanding service.

The tea tray was exquisite, and we topped the experience off with a glass of champagne...just perfect. The different seating areas create a cozy, intimate feeling that makes it even more special. A must-go when in Andermatt.

2026-02-23 • via Tripadvisor
T
Tango • family_with_children • ch
9
2026-02-23 • via Nuitee
5
546magnusd • Family
2
Terrible service
Pros:

We stayed here for three days. The skiing was good, the hotel is beautiful, but the service is poor. Especially in the bar, where ist very slow. I brought it up with the staff, but they weren’t very understanding. This is not what to expect from this kind of hotel. Don’t go, it’s not worth the money.

2026-02-21 • via Tripadvisor
B
bellamyn2025 • Couples
10
Peaceful spa
Pros:

The Chedi Andermatt combines alpine charm with Asian inspired design, and the warm materials, mountain views, and peaceful spa area created a relaxing and high end mountain retreat.

2026-02-18 • via Tripadvisor
F
florianj682 • Family • Zurich
8
5* experience tainted by Corporate Event
Pros:

- great place for families
- very close to the main ski area with incredible ski butler service (private ski teacher picks up kids)
- great food in “the restaurant”; particularly variety of choice for kids, sushi and incredibly fresh breakfast (Friday eve service was slow because place was packed; much better on Saturday with a very nice/attentive Italian server; she made the experience really special)
- nice pool indoor & outdoor
- comfortable room with sufficient space: kids beds on bench/sofa are ok (seen better solutions)
- check in and valet were really smooth
- undortunately a corporate even sent the hotel in “lock down” and guests were not really well informed (closing gates, not possible to return rented skis, bathroom not accessible post 12pm); very unfortunate because we felt comfortable but somehow not welcomed anymore on Sunday (some exceptions: very friendly guy at ski rental, server for breakfast) - only reason why this is not a 5* experience

2026-02-01 • via Tripadvisor
B
Bader • couple • kw
10
One of the best suites I’ve stayed in
Pros:

The design and room was exceptional

Cons:

N/A

2026-01-30 • via Nuitee
O
Orna • couple • de
7
I appreciate the assistance of Tobi at ski room, Michi from front desk and Mr. Arron Bajram - you were all professional,
Pros:

The location

Cons:

Unprofessional, some were not service oriented. My shower was broken and although I asked to repair it, still wasn’t done. Spa was nice yet far from what I expected from 5-star hotel on the mountain.

2026-01-29 • via Nuitee
J
John • couple • gb
10
Fabulous hotel for a special trip or ski adventure.
Pros:

Fabulous hotel. Our ‘standard room’ was luxurious and packed with features and home comforts. Excellent spa and in/out pool. Excellent & free yoga classes with Sandra - very good for stretching after skiing. Ski Butler to help with kit, tuition, ski/boot care and ski area advice. Transport to/from Gemsstock lift, and to /from local restaurants. Location ideal: adjacent to the Gutsch gondola, Andermatt old town restaurants, and train station.

Cons:

It was all great.

2026-01-25 • via Nuitee
J
JFKMZ-321 • Couples • New York City, New York
10
Stunning Hotel....
Pros:

Incredible Hotel and facilities, the Chedi is a elegant, peaceful, and set against the breathtaking backdrop of the Swiss Alps, in few words is truly stunning hotel. Concierge, Restaurant, Room service and Spa staff were amazing. Special thanks to Salvarore ed Alessio, they took care of us the throughout our holiday. Room was huge with everything you would want and more, special the amenities. The Japanese restaurant was next level. We will of course be returning.

2026-01-23 • via Tripadvisor
S
Sehaj • couple • nl
10
A magical winter escape combining luxury, serenity, and unforgettable mountain views.
Pros:

The Chedi Andermatt offers an exceptional blend of alpine charm and modern luxury. The attention to detail throughout the hotel is remarkable — from the beautifully designed rooms to the tranquil spa and outstanding dining experiences. The staff were warm, attentive, and genuinely made our stay feel special. The spa facilities and outdoor pool with snowy mountain views were truly unforgettable.

Cons:

Honestly, there was very little to fault. Everything was extremely well managed and exceeded our expectations.

2026-01-23 • via Nuitee