Residence Inn by Marriott Austin - University Area

Hotels
•
Residence Inn
8.4 (192 reviews)
1209 E 51st St , Austin , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Cons:
No drinking water
Poor maintenance and room quality

Categories

Cleanliness
7.41
Room was clean, but reported issues with dirty rooms and poor maintenance.
Service
9.58
Mostly positive mentions of staff, but issues with rude personnel reported.
Location
9.42
Locations are generally good based on reviews.
Room Quality
6.87
Strong complaints about maintenance and cleanliness; issues with the AC unit.
Amenities
8.4
Amenities lack drinking water and proper maintenance, but some guests appreciated the pool.
Value for Money
7.86
Some guests feel it is overpriced for the service and quality provided.
Food and Beverage
8.41
Breakfast is noted positively, but lack of drinking water was an issue.
Overall Experience
9.28
Varied experiences; some enjoyed their stay, while others had significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:16

Property Description

Outdoor Pool and Flat-Screen TV
Experience the perfect combination of relaxation and entertainment with our outdoor pool and in-room flat-screen TVs. Unwind by taking a refreshing dip in the pool or catch up on your favorite shows for a cozy night in.

Complimentary Breakfast and On-Site Snacks
Start your day right with a delicious complimentary breakfast served fresh every morning. For those mid-day cravings or late-night munchies, our on-site snack options have you covered, ensuring you never go hungry during your stay.

Convenient Amenities and Nearby Attractions
Enjoy the convenience of a seating area, private bathroom, and coffee-making facilities in every guest room. Explore nearby attractions like the Texas State Capitol building and Darrell K. Royal Texas Memorial Stadium, all just a short distance away.

Book your stay at Residence Inn by Marriott Austin-University Area now for a memorable and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 192 reviews
Cleanliness: 7.41
Service: 9.58
Location: 9.42
Room Quality: 6.87
Amenities: 8.4
Value for Money: 7.86
Food and Beverage: 8.41
Overall Experience: 9.28
Y
Yairi • couple • us
8
2026-01-28 • via Nuitee
C
Cassandra • couple • us
10
I enjoyed being in comfort for my 56th Birthday
Pros:

Clean comfortable and peaceful the bed was very comfortable

Cons:

Absolutely nothing

2026-01-22 • via Nuitee
R
Richard • solo_traveller • us
3
Expensive hotel with lack of maintenance
Pros:

Room was clean

Cons:

AC unit was very noisy. I thought a large semi truck was starting up every time it came on so I didn't get much sleep even with a noisemaker on to drown out the noise. If I had not gotten to the room at midnight, I would've asked for a different room to see if it was better. The door was very hard to lock and the next morning when I opened the door, I could not get the lock to move so the door would not close.

2026-01-20 • via Nuitee
C
Christopher • couple • us
8
2026-01-19 • via Nuitee
J
Jeremy • solo_traveller • us
8
2025-12-29 • via Nuitee
L
Leah • couple • us
6
I had to forfeit the room due to appointment time change
2025-12-18 • via Nuitee
M
Michael • couple • us
10
2025-12-06 • via Nuitee
L
lezlig2022 • Family
10
Courteous and professional, neat and clean.
Pros:

Lovely stay, clean and tidy! We were in town for the UT/A&M game. My daughter was having an issue with her dress, and Debbie at the front desk went out of her way to help her get it fixed up. She was such a sweet lady, a professional class act who cared for my young adult child before I arrived that day. I would absolutely stay here again when necessary.

2025-11-30 • via Tripadvisor
A
ARTURO • couple • us
4
Decepcionante
Pros:

Está en una muy buena ubicación
Las instalaciones son muy cómodas

Cons:

PÉSIMO servicio el personal es muy grosero y NO te ayudan en NADA
NO limpian los cuartos diario a pesar que te cobran lo mismo

2025-11-27 • via Nuitee
E
elisew828 • Family
2
BEWARE - HELL HOTEL
Pros:

UNSAFE and disgusting. Avoid at all costs.

We had booked this hotel over Origin Mueller because of the pool and the buffet. Huge mistake. I was told that this hotel is going out of business and that is the only logical explanation for why it is in such a deplorable condition and why they are neglecting such critical maintenance.

- Leaking air conditioner caused room to smell of mildew - and on day 2, we found large amounts of BLACK MOLD. Once we saw this, we left immediately and switched hotels.
- Pool was bright green and thick with algae.
- Electrical outlets had exposed metal and caused small explosion that was super scary and ruined my plug.
- Furniture is at end of life - like free side of the road (exposed stuffing, rips, etc).
- Room just generally very tired and dirty.

The list goes on and on. Terrifying experience that nearly ruined our trip to Austin.

2025-11-19 • via Tripadvisor
C
Casi • family_with_children • us
10
2025-11-02 • via Nuitee
L
Lauren • couple • us
10
2025-10-15 • via Nuitee
J
Jennifer • family
10
Pros:

Nice amenities, excellent breakfast, nice gym and pool!

2025-10-13 • via Nuitee
B
beep • solo_traveller • us
1
Pros:

terrible service dirty rooms
literal bed bugs

Cons:

poor communication

2025-10-10 • via Nuitee
K
kanarek • family_with_children • us
10
2025-10-07 • via Nuitee
L
Lidia • family
6
Pros:

First room had an A/C that didn't work after trying to adjust it and the shower temperature could only be super hot or super cold. Moved to a new room where TV remote did't work and shower temperature stayed cold.

2025-10-01 • via Nuitee
E
Emma Cherry
10
Pros:

I would go back to this place. Very neat, spacious and accommodating staffs

2025-09-13 • via Nuitee
A
Ali • solo_traveller • us
8
Great stay, friendly staff, nice breakfast, but no drinking water !
Pros:

Location is very good, downtown and restaurants are very close to the hotel.
Big rooms with kitchen.

Cons:

No drinking water provided at all, this was really annoying! I had to go out in the middle of the night just to buy a bottle of water because I forgot to buy one before I go to my room!

2025-09-12 • via Nuitee
D
Dana • couple • us
8
Quiet, comfortable.
Cons:

Difficult to find the entrance. Doors were locked in the daytime. Had to call the front desk to get in.

2025-09-06 • via Nuitee
S
Sierra
10
Pros:

Great stay

2025-09-05 • via Nuitee