Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Localização excelente
Café da manhã satisfatório
Atendimento cordial
Cons:
Problemas com limpeza
Conforto dos colchões
Falta de amenidades no quarto

Categories

Cleanliness
7.48
Some complaints about cleanliness standards, such as hair in the bathtub and issues with the shower.
Service
8.45
Mostly positive comments about staff being attentive and helpful.
Location
8.49
Consistent praise for the hotel's location as convenient and safe.
Room Quality
7.74
Mixed feedback with mention of uncomfortably old mattresses and other issues.
Amenities
7.97
Generally good feedback regarding facilities, though some concerns about the gym and Wi-Fi.
Value for Money
8.43
Many reviews highlight good cost-benefit ratio.
Food and Beverage
8.18
Positive comments on breakfast quality, though some desire for more variety.
Overall Experience
8.05
Overall contentment with various aspects of the experience, notwithstanding some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:23

Property Description

Traditional Hotel in São Paulo City Centre

Charming Location and Convenient Amenities
Located next to Largo do Arouche, The San Raphael offers a traditional stay just a short walk from Praça da República. Enjoy free WiFi, air-conditioned rooms with cable TV and minibar, ensuring a comfortable stay.

Culinary Delights and Entertainment
Indulge in regional and international cuisine at Chez Raphael or unwind at the Chopperia Arouche Sports Bar with a selection of beers and live music, creating a vibrant atmosphere for guests to enjoy.

Proximity to Key Attractions
Conveniently situated near Municipal Theatre, 25 de Março Street, and Sala São Paulo Concert Venue, The San Raphael provides easy access to São Paulo's cultural landmarks.

Book your stay at The San Raphael for a memorable experience in the heart of São Paulo!

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 38 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 8402 reviews
Cleanliness: 7.48
Service: 8.45
Location: 8.49
Room Quality: 7.74
Amenities: 7.97
Value for Money: 8.43
Food and Beverage: 8.18
Overall Experience: 8.05
B
Bruna • extended_group • br
10
Voltaremos.
Pros:

Tudo bom, recepção, café, tamanho do quarto, conforto da cama, cobertores, banheiro, tudo muito espaçoso e a vista da janela pra rua muito linda da cidade de São Paulo 🙏🏽

Cons:

Não deu pra fazer check in mais cedo.

2026-05-09 • via Nuitee
R
Rubenval • extended_group • br
10
2026-05-09 • via Nuitee
M
Marcus Vinicius • solo_traveller • br
5
Decepcionado.
Pros:

Localização

Cons:

Hotel com instalações desgastadas pelo tempo, lençol furado, toalhas crespas, academia totalmente destinhorada, funcionários, ao meu ver, desmotivados, tratando os hóspedes com indiferença.
Não recomendarei este hotel a ninguém, nem tampouco voltarei a me hospedar lá.

2026-05-09 • via Nuitee
N
Nodari • solo_traveller • br
8
Pros:

Localização e estilo do prédio.

2026-05-09 • via Nuitee
E
Enio • solo_traveller • br
9
2026-05-08 • via Nuitee
F
Fernandes Reis • extended_group • br
5
Razoável, pois foi somente para dormir.
Cons:

Limpeza dos banheiros horrível, banheiro cheio de bolos, toalhas encardidas, carpete do quarto sujo e quarto cheio to forte a bolor.

2026-05-08 • via Nuitee
J
João Paulo • extended_group • br
5
Eu não voltaria a me hospedar lá.
Pros:

Localização muito boa

Cons:

O hotel muito velho, o ar condicionado do quarto muito barulhento, e a janela do quarto não fecha completamente, o que faz o barulho da rua entrar no quarto.

2026-05-08 • via Nuitee
L
Luiz Felipe • solo_traveller • br
10
2026-05-08 • via Nuitee
M
Mohamed • couple • be
1
Très mauvaise expérience, en plus le deuxième jour de notre arrivée on a échappé à une tentative d’enlèvement par un ube
Pros:

Le service d’étage et le petit déjeuner

Cons:

L’emplacement et l’isolation du chambres impossible de dormir la nuit avec le bruit de la rue et les bagarres dans les bars avoisinants . On avait l’impression qu’ont était dehors.

2026-05-08 • via Nuitee
E
Eliana Maria • solo_traveller • br
8
2026-05-08 • via Nuitee
A
Atanazia • solo_traveller • br
8
2026-05-08 • via Nuitee
A
Abraao • couple • br
10
2026-05-08 • via Nuitee
L
Lillyhan • solo_traveller • br
1
Pros:

horrivel - provável que era um hospital.. as esquadrias caindo aos pedaços, o banheiro todo mofado. Paguei caro para ficar um dia e não tem serço de quarto nem estacionamento gratuito.. tudo velho e acabado, ar condicionado velho, gavetas que não abre por que estavam emperradas! Péssima experiência! Nunca mais eu volto!

Cons:

tudo - literalmente um quarto de hospital

2026-05-07 • via Nuitee
R
Renata • family_with_children • br
7
2026-05-07 • via Nuitee
M
MEZA • solo_traveller • cl
9
Pros:

La ubicación

Cons:

El barrio no da seguridad salir después que oscurece

2026-05-07 • via Nuitee
J
Jonatan • solo_traveller • br
8
2026-05-07 • via Nuitee
J
Jonatan • solo_traveller • br
8
2026-05-07 • via Nuitee
R
Romualdo • extended_group • br
5
2026-05-07 • via Nuitee
R
rinaldo • solo_traveller • br
8
Pros:

O hotel é antigo, mas muito limpo e bem preservado. Café da manhã bacana. Atendimento dos funcionários excelente.

Cons:

Colchão muito mole. Banheira no chuveiro fica muito apertado para tomar banho, prefiro um box.

2026-05-07 • via Nuitee
C
CARIDI • couple • br
9
La atención del personal excelente. El desayuno cumple aunque no es de 4 estrellas
Pros:

El personal es excelente

Cons:

La recepción y toda la planta baja está muy descuidada, falta de mantenimiento y es la primera planta margen del hotel , muebles en estado deplorable

2026-05-07 • via Nuitee