Zodiac Golden Palace Hotel

This hotel is closed!!! Out of business!!!!!
You should update your website. I was lucky that a person on the street directed me to this nearby hotel...
I feel I deserve a refund for my frustration, even though the management accommodated me in another hotel that they have nearby.

The experience was amazing, close to train station and easy to get around.. no airport shuttle service but they do have cars you can take to the airport for very low price!!

Good hotel in the perfect location in the heart bukit bintang room was clean and comfortable

Good hotel with amazing location. Friendly staff and good room service

Check-in was relatively fast. Got a spacious corner room.Sadly the aircond in this room wasn't cooling properly. Called reception and they immediately switched us to another room which was slightly smaller but reasonably spacious. Had a good night's sleep after that.

5 minutes walk from everything you want to do in bukit bintang. Great location..

Terrible hotel that I have ever stay before.
- Receptionist took me 30 mins on check in progress where there is no others in the lobby.
- they given me first room where I only discovered their aircond was spoiled and I requested change another room
- changing room progress took me another 25~30mins
- second room given, aircond was function but the bed was dirty with black spot on it. totally not hygiene at all. The TV has a very bad signal which they put blame on the TV contractor and TV connector was loosen where you need to push it back else your TV will not function.
- Towel provided was stained with dirt which is total not acceptable ( I would rather they don't provide towel in the room instead of making me more frustrated)
- HOTEL.com should put some responsibility on showing the rating in search page which I think this deserved 1.0 points.
-HOTEL.com should also filter those bad hotel after so many negative feedback about this hotel.

The stairs seems like it has never been cleaned. Use a vacuume cleaner to clean the carpet on stairs.

Shower knob is too small. No hot water. Heater wasn't working.

Very very very dirty hotel. Not worth it as what i paid. Very good location for eat and shop BUT a lot of prostitution surrounding there!!!

I'm going to keep this short and snappy as I can go on for a while!

The ONLY thing good about this hotel was its prime location near many restaurants and shopping centres.

I stayed in room 102.

Requested a room with a window. Got a room with NO window.
The bed sheet and duvet cover were not washed. They were sprayed with fabric freshener and the bed sheets was full of sweat stains. Part of the duvet cover was chewed by some rodent.
Floor is an absolute filth. Don't walk bare foot. Shower was okay but water was not hot enough. Tap and Sink were filthy and was obviously not cleaned before we checked in.

No housekeeping during my 10 nights stay. We had to ask for new towels and loo roll etc which we then had to collect from reception. Used towels were then piled up in the room. As there was no housekeeping the trash bin in the room was overfilled.

Breakfast is served in another hotel about 100m down the road and the only thing they serve is Indian Poratha and Omelette, EVERYDAY. We only had breakfast twice. Breakfast starts at 9:30am by which time my tours already started so was unable to have breakfast on a few of the days.

The staff were okay.

There are rats in the ceiling. I don't know how big they are but I'm guessing they are huge as one fell on the ceiling and it made a loud thump as though someone fell over in the room above. I initially thought that until I heard the rats run and scrape it's claws at night. EWW!

You get what you paid for but this is not it!

Might want to consider another hotel - it's so dirty there, I mean filthy. Only good thing is the very nice guy at the reception.

Ever present smell of cigarettes; Rooms and bathrooms are in desperate need of new paint, new furniture and carpet. No fridge inside, nor any other available. TV, aircon and water heater work somehow, but better you can find on nearest verge collection. Certainly don't expect any toiletries.
Pros I could find in a room: bed and sheets were ok; besides location is good

This is a terrible hotel, booked 4 nights for a family room. The room consists of 1 queen and 1 single bed, only can move side-way in-between. No table, has only a small stool, about 1 sq. foot, to be share with a family of 3. TV cannot received premium channels, complaints to front desk, no use, promise to fix, but never do. Air-con cannot be control, have to set at 16 degree C. Breakfast is bad as well, only 3 choices to choose from. Housekeeping is terrible too. No soundproof room, but its stated in web page, very noisy during the night. No coffee or tea in the common area, only a water dispenser. We decided to move out after 2 night stays at this terrible hotel. This place should not be call a hotel. I advise all fellow travelers, stay away from this hotel.

DO NOT STAY HERE!

Pictures of rooms and room descriptions are highly misleading. The most glaring example: room description said "overlooking the city", but I got a room with no window at all, though that was the least of my problems with this place:

- Pretty much everything in the tiny, windowless room was stained and dirty (floors, walls, bedding, etc.). Sheets and blankets seemed to have not been changed and washed in a very long time.

- Room smelled of cigarette smoke.

- The hotel is located in a red light district and felt very unsafe.

It goes without saying that this place does not deserve a rating of 4.0. The fact that 4- and 5-star-reviews that call this place clean, comfortable, or even luxurious (?!) tend to be posted in clusters on the same dates (e.g. Oct 16, Sep 21) should have made me suspicious, but unfortunately, I failed to notice that before booking.

We booked late at night and when we showed up the hotel said they didn't have our booking. They stated that the room we'd booked wasn't available and offered us to stay in a lower rate room for the price we booked at. Because it was late, we accepted, however when we got to the room it was abysmal: cigarette burns in the sheets, mold and mildew everywhere and very tiny. We left immediately and went to a hotel a block away.

This is by far the nastiest place I have ever stayed. I am a budget traveler and have booked rooms for less than 5 usd that outclassed this place. The only good thing I can think of was getting to meet some really good people who were displaced and had to live there. It is a refugee camp/brothel the rooms don't lock the bathrooms don't drain, toilet paper is a commodity not available to guests. The only way this place could be any nastier is to acquire livestock!! I have never given a bad review before simply rated them as I saw them but this places review deserved a bit more attention. If your booked here try to cancel.

Noisy old dump. Cheap ain't always best. Firstly got issued a room that hadn't been cleaned since the last guests. So got "upgraded" to another crappy room. TV didn't work and no hot water. Especially got to hate the street band that played under our window every night. They were as bad as the hotel itself. Actually, to be fair, the staff were pleasant and the location is pretty good but there has to be better hotels than this one in the area. I suggest you look for them.

not satisfied with the environment, room condition and price

The staff were great with my toddler, always helped with luggage/buggy and anything else as I came and went each day. The room was cleaned well every day - and staff were happy to assist me if I needed further instructions in the hotel. The location is good and you can always get a taxi from outside on a daily basis. The facilities are good -

The room are well kept and the bathroom is beautiful. Friendly staffs and the hotel is strategically located at the heart of KL where everything is easily accessible by foot.